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Loved everything about this place, especially the bath on the balcony! We had a wonderful time and would absolutely recommend :)

Loved the location of being nearer the old side of Kyoto. Spacious lobby was lovely along with rooftop bar. Balance between sympathetic design and modern luxury. Breakfast was excellent and very varied to others we had in Japan. Room was good and a generous size. Ground floor didn’t have much light but that was okay as we were out all day. Only negatives, only one chair in room and not many places to be comfy and relax. No bath. Laundrette was not nearly big enough, turned out to be very...

Fantastic hotel. The rooms were modern and clean and spacious. Breakfast was slightly limited but still really good.

Efficient and customer focused. They offer airport transfer all day log almost.How do they not have 5 stars... I would have stayed there during my holiday had it to been so far

A really lovely hotel with a calm atmosphere. Rooms were quiet, amenities were great and the staff were very helpful and kind.

The customer service at this hotel was impeccable. It was in a great location in a quiet neighbourhood, which suited us. It was a two minute walk from Gaiemmae metro station which is on the very handy Ginza line. The staff went above and beyond to help us with our questions and phoned onward hotels for us when we had questions. The room was clean and had excellent amenities. Thoroughly recommend!

Perfect location and great staff. Our room was on 38th floor so we had fantastic views and the noise below wasnt an issue. The one gripe we had was the lack of clothing storage. Just one small rail with 4 or 5 hangers and nowhere to put our suitcases. We would still definitely recommend Hotel Groove Shinjuku to anyone in spite of this.

Would stay again. The staff were so helpful and nice. Great coffee from the machine and nice to have it on the terrace in the morning. Useful toiletries to pick up at the desk. Comfortable bed. Fridge kettle etc everything you need for a city break.

We stayed for one night while transit. Free shuttle between terminals and then to the hotel so I didn't have to have local currency on me. I used both room service and laundry service; service was perfect and staff was very polite. I was wondering if it's worth getting out of airport when there is under 24 hours but yes, it was totally worth it, and I would do it again:-)

Great stay, no complaints. The balcony view was beautiful.

We were so pleased we booked this hotel for the night before our very early flight. Not only was the hotel incredibly convenient for the airport, it provided a bit of luxury before our flight home. We had a large and beautiful room and everything we could have needed, including complimentary toiletries and drinks and a wonderful view for plane nerds! The staff were polite and helpful. Highly recommended.

Great hotel in lovely neighbourhood

I stayed here for my first 3 nights in Tokyo. The hotel is modern, clean, and located about one minute's walk away from a subway station. The staff were friendly and helpful. The staff spoke limited English (just as I speak limited Japanese) but did their best to help; I used Google Translate a few times, which helped both I and the staff. I had breakfast one morning and opted for the Western style buffet; the food wasn't served particularly warm, however, in the dozen or so Japanese hotels that...