Apartment, 1 Bedroom, Sea View | View from room
Check availability

Reviews of First Group The Palace All-Suite

4 out of 5
First Group The Palace All-Suite
211 Marine Parade, Durban, KwaZulu-Natal

Reviews

8.2

Very good

Rating 10 - Excellent. 45 out of 112 reviews" "
Rating 8 - Good. 42 out of 112 reviews" "
Rating 6 - Okay. 12 out of 112 reviews" "
Rating 4 - Poor. 8 out of 112 reviews" "
Rating 2 - Terrible. 5 out of 112 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jonathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was really nice! The staff was super friendly and helpful and it has great onsite amenities such as a day spa, pool, and pretty decent dining. The area around is a little sketchy but Durban is on the more developing side of living.
Stayed 2 nights in Apr 2024

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place by the beach.
The hotel is right on the beach with excellent access to it and a great view. The beach is very busy and can be noisy, so maybe not the best place if you’re after a quiet get away. But, if you want a hopping place, it’s that. VERY helpful people who went out of their way to make sure our stay went well.
Stayed 1 night in Jan 2024

2/10 Terrible

Patrick

Stayed 1 night in Dec 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good location by the golden mile beach
good location just by the beach and room has great view of beach to watch sunrise
Stayed 2 nights in Jun 2023

10/10 Excellent

Thapelo

Stayed 2 nights in Jun 2023

10/10 Excellent

Derek

Stayed 1 night in Mar 2023
Response from Nomthandazo on 25 Apr 2023
Thank you so much for your rating Mr. Derek

10/10 Excellent

Khanyo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Palace Team on 7 Feb 2023
Hi Khanyo,Thank you for your rating. It is greatly appreciated.

10/10 Excellent

Errol

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were in Durban for a junior tennis competition. So there were a few of us staying at the hotel. I had read the reviews about staff friendliness; but I suspected that they might be slightly untrue, given that the reviews were always so good. Oh my god - the staff are amazing. I have stayed in some of the best hotels in the world - and the friendliness and helpfulness of the staff is just as fantastic. Yes - sure - there are more presentable parts of the beach further north up the coast - that is probably true - however, this area is just fine. Much more exciting. Much more in touch with the locals. And the hotel could not get closer to the beach. In fact - I think it is the closest hotel to the beach, in the whole of Durban. And all the rooms have sea views. And because the hotel literally looks onto the promenade - if you love watching people, you will not get bored at looking out of your window for hours on end watching the activity below. On top of it all - great restaurant and room service in house. Plus some more places to eat just minutes away. And having a full kitchen in the room is also a massive bonus. We can't wait to go back in a few months time.
Stayed 14 nights in Jan 2023

10/10 Excellent

KERRI

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

10/10 Excellent

Kubashnie

Stayed 1 night in May 2022
Response from Palace Team on 4 Jun 2022
Hi Kubashnie, Thank you for the review. Glad you had an amazing time. Palace Team

10/10 Excellent

Theo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2022
Response from Palace Team on 16 Apr 2022
Good Day Theo, We are delighted to get your feedback and are greatful you had a pleasant stay.

10/10 Excellent

Edson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was very friendly and my apartment was very clean. The staff is very professional
Stayed 1 night in Feb 2022
Response from Nomthandazo on 8 Mar 2022
Good day Edson, Thank you for taking your time to write us feedback. We hope to see you again in the near future!

10/10 Excellent

Gary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although the facilities and the room are great, it is the staff that made our stay. Nothing was ever too much and always eager to assist. Friendly and knowledgeable, have already recommended to my daughter who is visiting Durban in a month’s time.
Stayed 5 nights in Jan 2022
Response from Nomthandazo. on 8 Mar 2022
Good day Gary, Thank you for taking time to write us feedback. We value your feedback and we hope to see you again in the near future!

8/10 Good

Alpheus

Travelled with family
Liked: Property conditions & facilities
Disliked: Room comfort
Great place with great views
The hotel is nice and clean but the rooms are a little small. TV was intermittent.
Stayed 3 nights in Jan 2022
Response from Nomthandazo on 8 Mar 2022
Good day Alpheus, We highly appreciate your feedback. We hope to see you again in the near future!

2/10 Terrible

Marina

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The images online are deceiving. This property is deteriorating. Very very old and outdated. Not worth it considering that one can stay at a better hotel in a different area at about the same price!
Stayed 2 nights in Jan 2022
Response from Palace Team on 16 Apr 2022
Hi Marina, Thank you for taking the time out to respond to our notification. Your feedback is valued and we appreciate it. We will look into your suggestions. Kind Regards

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service
Not worth the price
Hygiene standards were pathetic. The rooms had a damp smell.
Stayed 1 night in Jan 2022
Response from Miguel on 18 Jan 2022
Many thanks for your comments. we will endeavour to look at this and rectify as this is not our usual standard. please could you send me your contact number or alternatively contact the Hotel and ask for th General Manager, Miguel. i would love to rectify. Kind Regards,

6/10 Okay

Mahomed Yusuf Hassim

Stayed 1 night in Sep 2021

10/10 Excellent

Fatima

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Stayed 3 nights in Aug 2021

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Not too thrilled
The room and staff itself were great however, as daily cleaning service was not provided due to covid, we had to request for cleaning service at the start of our stay. In total I must have asked about 7 times for room cleaning, and when I called reception to find out why my room was not made up, they informed me that my room was not on the list despite me asking for cleaning over 5 times. Apart from that, when I called reception, 3 different people gave me 3 different times for when room cleaning commences. Wi-Fi did not work in my room for the duration of my stay. As the booking website classified The Palace as self-catering, I brought along my own food, however my room did not have a microwave and I had to go down to the hotel kitchen each time to warm my food-before 7pm as the kitchen closed at that time. I was not happy
Stayed 4 nights in Aug 2021

10/10 Excellent

Santhana

Stayed 1 night in Jul 2021

6/10 Okay

AB

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Jul 2021

10/10 Excellent

Thina

Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not the best stay
There wasnt enough parking and the door to the apartment wasnt easy to lock.i also had issue with my breakfast as my booking was done with breakfast but i had to go to the reception twice for them to give me access to breakfast as it was not reflecting on the hotels system.
Stayed 1 night in May 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unknown delight
This location is one of the unknown gems on the Durban coastline. Boasting a 4 star rating they live up to the hype. The staff are extremely friendly, the units are clean and have an amazing view. Their in house restaurant are efficient and an excuse to stay in. Definitely recommended
Stayed 1 night in Mar 2021
Response from Palace Team. on 5 Apr 2021
Thank you for your feedback. We are glad you enjoyed your stay, we look forward to hosting you and your family in the near future. Palace Team.

8/10 Good

Fiona

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Mar 2021

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experience and will visit again
I think the bathroom could do with improvement by having a new toilet seat fitted and the towel rail could be better placed as it is in the way whilst showering. Maybe a smart TV with Netflix would be a nice improvement to the room as well. However all in all it was a good experience because the staff are so friendly and welcoming and I’ll definitely stay at the Palace again.
Stayed 3 nights in Mar 2021
Response from Palace Team. on 5 Apr 2021
Thank you for the constructive feedback. We will definitely look into the above mentioned, We look forward to hosting you in the near future.

8/10 Good

Firoze

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Feb 2021

10/10 Excellent

Jowairiyya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay :)
it was a truly amazing stay, everyone was so kind from the beginning till the end of the stay. we ended up going fishing and the restaurant allowed us to keep our fish in the freezer till it was time for us to leave. when we asked for the room to be cleaned / towels to be changed everything was done on spot. the thing that made us the most comfortable is the fact that we felt safe during the whole stay , with this whole covid-19 story , there was senatiser available throughout the hotel. thank yous so much for making us feel at home. we miss it already.
Stayed 7 nights in Feb 2021
Response from Palace Team. on 5 Apr 2021
Thank you for your positive feedback. We greatly appreciate it and it is well received. We look forward to hosting you and your family in the near future. Palace Team.

8/10 Good

Mohamed

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Dec 2020

4/10 Poor

naeema

Liked: Cleanliness
Stayed 7 nights in Nov 2020

6/10 Okay

Preggy

Travelled with group
Very average experience
Stayed 4 nights in Nov 2020

10/10 Excellent

Sho

Stayed 1 night in Oct 2020

6/10 Okay

Asad

Travelled with family
Disliked: Staff & service, room comfort
The place was clean and decent, however we had to make numerous calls to reception to sort out a whole lot of issues which included cleaning of the rooms that was decided on check in, fixing of the air conditioner, toilet leaks, noisy neighbors etc. Overall it was a disappointing experience.
Stayed 5 nights in Sep 2020

2/10 Terrible

Dawn

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Renovations
Cleanliness, zero. No cleaning happened during my week stay due to Covid apparently. That place is more of a backpackers than anything. Renovations. Renovations Renovations
Stayed 5 nights in Sep 2020

4/10 Poor

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff were great and very helpful and the location was good however the hotel needs updating and has cleanliness issues. The windows in our room were filthy which kind of takes away from the ocean view. We saw cockroaches in the hotel but not in our room luckily. The shower was terrible, the shower head either sprayed too far and soaked the bathroom or if you tilted it it would fall on your head. The grip mat in the bath was also dirty and there was a clothes line type thing in the shower that was moody/mildewy. The bathroom sink was also clogged and drained very slowly.
Stayed 3 nights in Feb 2020
Response from Shamini on 26 Feb 2020
Thank you for your feedback and we apologize for the poor experience you had. I assure you that these issues have been addressed accordingly to ensure improvement.

4/10 Poor

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff were great and very helpful and the location was good however the hotel needs updating and has cleanliness issues. The windows in our room were filthy which kind of takes away from the ocean view. We saw cockroaches in the hotel but not in our room luckily. The shower was terrible, the shower head either sprayed too far and soaked the bathroom or if you tilted it it would fall on your head. The grip mat in the bath was also dirty and there was a clothes line type thing in the shower that was moody/mildewy. The bathroom sink was also clogged and drained very slowly.
Stayed 3 nights in Feb 2020
Response from Shamini on 26 Feb 2020
Thank you for your feedback and we apologize for the poor experience you had. I assure you that these issues have been addressed accordingly to ensure improvement.

8/10 Good

Rono, Los Angeles

Travelled with partner
Liked: Staff & service, amenities
I loved the location and view from our room. The hotel gets a few things right but the rooms are needing a refresh. Feels old and grubby. Staff is lovely and attentive. Parking onsite is super inexpensive. Food at hotel restaurant is decent as well.
Stayed 4 nights in Jan 2020
Response from Shamini on 29 Jan 2020
Thank you for your feedback and we are glad that you enjoyed your experience.

10/10 Excellent

Pumla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019
Response from Shamini on 20 Nov 2019
Thank you for your feedback. We are so glad that you enjoyed your experience.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019
Response from Shamini Pather on 22 Oct 2019
Thank you for your feedback and we are so glad that you enjoyed your experience with us.

8/10 Good

Thabo

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
It was amazing. We only had an issue with a window... It was a bit loose and the wind blowing was making some noise
Stayed 3 nights in Sep 2019
Response from Shamini Pather on 26 Sept 2019
Thank you for your feedback . We are so glad that you enjoyed your experience with us.

8/10 Good

JACK, NY

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I like its proximity to the beach and fast food spots. The staff could use some energy, communication and organizational skills.
Stayed 8 nights in Aug 2019
Response from Shamini Pather on 6 Sept 2019
Thank you for your feedback. I will address this with the staff to ensure improvement.

10/10 Excellent

Nadeem

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Nicely done up,Good location.
Stayed 1 night in Aug 2019
Response from Shamini Pather on 26 Aug 2019
Thank you for your feedback and we are so glad that you enjoyed your experience with us.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019
Response from Shamini on 21 Aug 2019
Thank you for your feedback and we are so glad that you enjoyed your experience with us.

10/10 Excellent

Khalil Ahmed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2019
Response from Shamini Pather on 8 Jul 2019
Thank you for your feedback. We are so glad that you enjoyed your stay with us and we look forward to always welcoming you back.

10/10 Excellent

Khalil Ahmed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 5 nights in Jun 2019
Response from Shamini Pather on 4 Jul 2019
Thank you for your feedback and we are so glad that you enjoyed your experience with us.

10/10 Excellent

Tamra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Stayed 1 night in Jun 2019
Response from Shamini on 18 Jun 2019
Thank you for your feedback, we are so glad that you enjoyed your stay with us.

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019
Response from Shamini Pather on 20 May 2019
Thank you for your feedback, we are so glad that you enjoyed your experience and look forward to welcoming you back

8/10 Good

RAGHAVAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very happy
Extremely good
Stayed 1 night in Apr 2019
Response from Shamini Pather on 2 May 2019
Thank you for your feedback and we are so glad that you enjoyed your experience with us.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
It was a great stay needed a quiet clean place to recharge and I got exactly that. I am happy.
Stayed 1 night in Apr 2019
Response from Shamini Pather on 2 May 2019
Thank you for your feedback and we are so glad that you enjoyed your experience with us.