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Reviews of Royal Dunkeld

3 out of 5
Royal Dunkeld
Atholl Street, Dunkeld, Scotland

Reviews

7.8

Good

Rating 10 - Excellent. 42 out of 153 reviews" "
Rating 8 - Good. 68 out of 153 reviews" "
Rating 6 - Okay. 33 out of 153 reviews" "
Rating 4 - Poor. 4 out of 153 reviews" "
Rating 2 - Terrible. 6 out of 153 reviews" "

8.0/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.2/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

6/10 Okay

Tracey

Travelled with partner
Great for exploring the area....hotel needs more staff poor guy called Alistair there running around trying to do everything, so kind and helpful.All i could hear all night was creaking floorboards that kept me awake but the building is old,food was lovely an reasonably priced too.
Stayed 2 nights in May 2024

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property, would stay again
Stayed 1 night in Apr 2024

4/10 Poor

Chris

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff were great but the room was poor. Muddy path to the chalet. Underneath of the toilet seat had not been cleaned properly. Simple things like where to hang a wet towel after a shower were missing.
Stayed 2 nights in May 2024

8/10 Good

Richard

Stayed 1 night in Apr 2024

8/10 Good

Dorothy

Liked: Cleanliness, staff & service, property conditions & facilities
This is a lovely old hotel which we have stayed in many times.
Stayed 1 night in May 2024

6/10 Okay

Bridgett

Travelled with family
Disliked: Staff & service, property conditions & facilities
It was a very cute town, but this hotel needs updated. Dark hallway, and old entrance room doors. Breakfast was good. Hotel was understaffed.
Stayed 1 night in Apr 2024

6/10 Okay

John

Travelled with group
Liked: Staff & service, amenities
Nice hotel but just needs some general maintenance. Lovely breakfast and nice bar. We never got to try the restaurant.
Stayed 2 nights in Apr 2024

6/10 Okay

Robert

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
As my wife and l reported to your manager there were one or two items needed to be rectified, But on the whole a very pleasant stay.
Stayed 1 night in Feb 2024

6/10 Okay

Kim

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Nice room, very spacious. Had to get clean towels, and the shower water pressure left a lot to be desired but i expected that being up on the top floor. The hotel is well placed if you want to grab a bite to eat, go for a drink or a wee wander. Left a jacket in the room and struggled to get through to reception on the phone the next day but got there in the end! The staff were all really friendly and the barman had excellent chat! Overall a great stay!
Stayed 1 night in Dec 2023

8/10 Good

Emma

Liked: Cleanliness, staff & service, room comfort
Just what I needed
Stayed one night for a work's do, just the ticket. Could do with a bit of refurbishment, but the staff were great and the breakfast was wonderful. Would stay again.
Stayed 1 night in Dec 2023

10/10 Excellent

Lorna

Stayed 1 night in Dec 2023

6/10 Okay

Graeme

Business traveller
Liked: Staff & service, room comfort
Towels were dirty / stained. Shower was awful, weak and cold. Bed was short.
Stayed 1 night in Dec 2023

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

6/10 Okay

Judith

Travelled with partner
Looks like it is being done up at present. Rooms not well sound proofed. Lounge would benefit from some cushions and table lamps to make it cosier.
Stayed 1 night in Nov 2023

6/10 Okay

John

Comfortable stay
Stayed 1 night in Nov 2023

2/10 Terrible

MA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was filthy, and i couldn't stay in it
Stayed 1 night in Nov 2023

6/10 Okay

Donna

Stayed 1 night in Oct 2023

6/10 Okay

Lynne

Liked: Staff & service
Disliked: Property conditions & facilities
Don’t stay in the outside rooms
The room itself was dated and old. The condition wasn’t great and it needs a massive update. Looked like something out of the 80’s. Shower was cold. We were put in an outside room when arrived early as our room wasn’t ready which was our choice but the rooms were really not great. I can’t compare to the main hotel but I was told this was old staff quarters which they are now renting out and it shows. The condition really was bad. Needs a whole new interior.
Stayed 1 night in Aug 2022

2/10 Terrible

Barry

Bad Management
Our booking was a prepaid booking unfortunately my husband recently took a stroke and the manager refused any refund. We would have given our booking to a family member however after our dealings with the hotel and very recent reviews given by others we would not like anyone to stay at the hotel. Dunkeld is such a beautiful place and deserves better run establishments than this hotel
Stayed 1 night in Aug 2022

6/10 Okay

Angela

Disliked: Staff & service
Let down by a. manager under pressure
Cleanliness was fine, reception & bar staff were so friendly. Bedrooms were comfortable. However, breakfast time was chaos both mornings. Staff getting orders wrong, running out of various food items. Some staff coped better than others but definitely did not expect to be shouted at by the manager for asking for the breakfast I had ordered that they were unable to fulfil
Stayed 2 nights in Jul 2022

6/10 Okay

Laura

Travelled with family
Disliked: Cleanliness
Dunkeld review
Room was ok , shower is tiny and overall everywhere could do with a good clean and carpets replaced. Breakfast was ok but food in the restaurant was expensive for what it was.
Stayed 3 nights in Jun 2022

4/10 Poor

jane

Travelled with group
Disliked: Staff & service
Seriously Worrying!
4 rooms booked for a family weeding and large family roomed booked for early entry so we could get changed beforehand. Arrived later than anticipated and no information noted on early access, had not been passe on. Room availability was restricted as rooms not ready due to loss of housekeeping. Managed to access a small room but this was not big enough for the familiy to get changed in so really frustrating making everyone stressed. Parking also tight, full spaces so had to park on street with all wedding outfits. Arrived back to htel before1am and other guests sitting as no rooms were available despite being booked and paid for, they had to sleep ion couches in the communal sitting room. This also included guests from the wedding who had a young babyand no room to access. Cooked breakfast was good but breakfast area had un out of fresh juices, tea and coffee machine overflowing, cups etc, I never received my breakfast within the group table and had to remind the waiter who had to re-order. Felt terrible for the waiter who informed us they had had enough and this was their last shift, leaving today. Staff had not turned up, the two people around were running around like headless chicken so there was duity tables, stacked dirty alcohol glasses from the previous night still to be washed, it was just chaotic. What seriously worried us was there was no-one staffing or in attendance when we returned, what if there was an emergency or FIRE!!, £160, not worth it, no help offered.
Stayed 1 night in May 2022

6/10 Okay

Jenna

Stayed 1 night in Mar 2022

2/10 Terrible

Anne

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
WORST HOTEL EVER
Hotel was awful very run down in general. Could not sleep first night due to Abba Tribute band on and room next to main road and old window which would shut and curtains too small for windows. No shower gel and toilet holder fell off wall. Carpet didnt look like it had been hoovered. Spare pillows didn't have covers on them and badly stained, one with blood. Water in shower cold. Breakfast was nice but very disorganised no cups available and the second morning said they had no bread to make toast. Bins lying on side out back with litter everywhere and blocked drains at side of hotel which looked like toilet paper.
Stayed 2 nights in Mar 2022

8/10 Good

Ray

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022

4/10 Poor

Stuart

Disliked: Cleanliness, property conditions & facilities, room comfort
Mixed review
The staircase up to our room was shabby and dirty ..had not been vacuumed. Our room had a faulty table lamp, biscuit crumbs in one of the bedside drawers and loose screws rattling around in the other cabinet. The wardrobe had dirty bed linen rolled up in the base. We were given another room but faults were evident in that a ceiling light wasn't working and during heavy rain the water dripped in onto the window sill. One of the sash windows in the 1st floor residents lounge had rotten timber in that it had fallen away from the glass pain letting cold air and rain into the sill area. That said, the bedding was clean, the bed comfortable and the shower cubicle DIDN'T have the ubiquitous black mold spots in it. I think that this hotel needs a shed load of cash injected into the upper floors to bring it up to even a reasonable standard. Staff were pretty good though !
Stayed 2 nights in Feb 2022

8/10 Good

mike

Stayed 1 night in Feb 2022

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
an overnighter
excellent overnighter with topping staff
Stayed 1 night in Feb 2022

10/10 Excellent

Jane

Stayed 1 night in Feb 2022

8/10 Good

Carole

Travelled with family
Liked: Cleanliness, staff & service
Overall acceptable knew we were staying in annex accommodation as hotel full. Problem with car park as someone damaged one of our cars and unfortunately the cctv over looking the area was not functioning properly. Although property we understand under new management only days before our visit so understandably not everything working to usual standards. Staff were very friendly and accommodating
Stayed 2 nights in Sep 2021

6/10 Okay

Seonaid

Travelled with partner
Liked: Cleanliness, staff & service
Uncomfortable with frontline staff remaining unmasked when customers were asked to comply with this Covid mitigation.
Stayed 5 nights in Sep 2021

8/10 Good

Janet

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay in the Royal Dunkeld. A lovely part of Scotland. Good food and comfy clean beds and excellent service. On site parking could be a problem at peak times. Would definitely go back.
Stayed 4 nights in Aug 2021

8/10 Good

Scott

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2021

8/10 Good

Ian

Liked: Cleanliness, staff & service, room comfort
Great staff and location
Dunkeld is a lovely, picturesque village, with great places to eat and drink and some fabulous walking. The hotel is very good. We ate breakfast every morning and at night once - the food was really tasty and good value. There is a small car park at the rear, for maybe 6 or 7 cars. The room was small as was the bed, but it was well appointed and very clean. There is a very good beer garden too. Also, I must commend the staff … friendly, helpful, polite and always available.
Stayed 3 nights in Jul 2021

6/10 Okay

Jacqueline

Liked: Staff & service
Stayed 1 night in Jul 2021

6/10 Okay

Ragne

Liked: Cleanliness, room comfort
Two day break.
Very convenient location close to shops and town centre. The hotel was comfortable and the breakfast good, but the decor was a little dated. The staff was friendly.
Stayed 2 nights in Jun 2021
Response from Reception on 3 Jul 2021
thank you

6/10 Okay

sonia

Liked: Cleanliness
Nice enough but small, overpriced and chaotic!
Nice enough room but bit small. Bathroom/ shower cubicle also very small, hairdryer desperately needs updating. Staff generally friendly and helpful however breakfast service complete chaos!!! Would question whether obviously new/ young staff had received any training? Very overpriced but would acknowledge this to be in-line with typical accommodation cost for Dunkeld in general.
Stayed 3 nights in Jun 2021
Response from Reception on 27 Jun 2021
Thank you for your review, having only recently came out of lockdown we are still forming a new team, the young staff on breakfast have been trained, it can be very chaotic at times if residents all come down at once. We do apologise for this and hope you will come and visit us again.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was a little dated, but otherwise a good stay.
Stayed 1 night in May 2021
Response from Reception on 27 Jun 2021
Thank you for your review.

10/10 Excellent

Debra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent 1 night stay @ Dunkeld
Had a fantastic stay at Dunkeld Royal Hotel, staff very friendly, excellent Covid measures in place, plenty of free car parking, and enjoyed a very tasty full Scottish breakfast before we headed home!
Stayed 1 night in Apr 2021
Response from Colin on 4 May 2021
Many thanks for your review Debra. We look forward to welcoming you back.

6/10 Okay

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely night away, but cold.
My partner and I just went for a one night break. The Hotel was very nice and the breakfast was delicious (and table service). The only complaint I have is heating. We wanted a couple of drinks in the evening, but it was freezing in the Hotel’s beer garden. the heater wasn’t working. So, it was an early night and we had to blast the radiator to heat up our room!
Stayed 1 night in Nov 2020

8/10 Good

Fred, Stirling Scotland

Liked: Cleanliness, staff & service, property conditions & facilities
Traditional Scottish hotel ,warm ,friendly and clean.
Stayed 2 nights in Oct 2020
Response from susie on 4 Nov 2020
Thank you for your kind words about our hotel, we look forward to seeing you in the near future.

6/10 Okay

Verified traveller

Travelled with partner
Disliked: Property conditions & facilities
Upon arrival, no room in car park, several cars parked so badly that it stopped further guests parking. Reception staff helpful at check in but crowded in small reception as several guest checking in so not able to keep to distancing and no members of staff where directing new guests to wait somewhere else’s or ask them to wait outside. Rooms very small and old very tired. Cupboard door did not open to put suitcase in as the bed was in the way. Did not feel very clean as there was several cobwebs hanging from the ceiling. Restaurant for evening meals. Staff helpful and attentive but issues with face masks not been worn correctly. Tables too close together. Condiments in bottles passed round tables. At breakfast tea coffee served on the table with waiting staff picking up your cup and handing it back to you. Really better to leave a pot on table so guests can serve themselves. Food and breakfast very good. Nice to be able to sit in garden to have a drink pre or after dinner.
Stayed 1 night in Oct 2020
Response from susie on 4 Nov 2020
Thank you for your review. With regards to all of what you have spoken about this will be addressed to our departments concerned and dealt with. It would appear that you did not leave your name so I cannot contact you and deal with all these matters over the telephone. Glad you enjoyed our food and the beer garden.

8/10 Good

Rosemary

Stayed 1 night in Oct 2020
Response from susie on 4 Nov 2020
Thank you we welcome your feedback.

8/10 Good

Rog, Newcastle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice surroundings, friendly staff and comfortable. Price average for the accommodation.
Stayed 1 night in Sep 2020
Response from Reception on 4 Oct 2020
Thank you for taking the time to leave a review. Hopefully you can join us again in the near future.

10/10 Excellent

davie, Dalkeith

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff excellent evening meals outstanding rooms very clean ( room could do with updating ) otherwise brilliant
Stayed 3 nights in Sep 2020
Response from Reception on 3 Oct 2020
Thank you Davie, for the excellent review. We are thrilled to hear you found the food to be outstanding as well as the staff excellent. We are doing a huge renovation, firstly updating main areas such as the guest lounge and function room then our main breakfast room and guest rooms will hopefully be completed by the end of next year. Hopefully you can join us when we have completed renovations, please book direct for the best rates.

8/10 Good

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend break
The hotel has recently been taken over and the breakfasts are not particularly good but the staff are helpful and informative.
Stayed 2 nights in Sep 2020
Response from Reception on 4 Oct 2020
Thank you Elaine for the honest feedback. Hopefully you can join us again in the near future and we can hopefully give you a better breakfast experience.

6/10 Okay

Verified traveller

Travelled with family
Liked: Room comfort
Rooms in the annexe were dated and required a thorough cleaning. Not expected for over £100 per night. Location is perfect
Stayed 2 nights in Sep 2020
Response from management on 21 Sept 2020
Hi, thank you for taking the time to leave a review. Sorry to hear you found the annex not to be up to scratch. If you could get in contact we would like to make this right.

10/10 Excellent

Nicola, Ayrshire

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for one night, room and bed were a bit on the small side but cosy and comfy and perfectly fine for one night. Breakfast was good and although we didn’t have dinner the meals served to others looked plentiful. The staff are lovely and the hotel is in a perfect location for exploring further afield
Stayed 2 nights in Sep 2020
Response from Natasha on 20 Sept 2020
Thank you Nicola for taking the time to leave a review. We are thrilled to hear you had great stay with ourselves and look forward to welcoming you back in the near future. Book direct for the best deals.

8/10 Good

Verified traveller

Stayed 3 nights in Sep 2020
Response from Reception on 19 Sept 2020
Thank you for giving us a rating. Hope you join us again soon.

6/10 Okay

John

Disliked: Property conditions & facilities, room comfort
Terrible. On arrive put in to an annexe. Room was a disgrace. No one should have to stay here. Complained and got another room on main hotel. Better but still not worth the money paid. Receptionist was rude. Not happy that wee complained. Next receptionist was more amendable. Would not recommend this establishment. Cheers JB
Stayed 2 nights in Sep 2020
Response from Natasha on 17 Sept 2020
Hi John, Thank you for taking the time to leave some feedback. As you selected annexe room you would have been put into an annexe room. We understand that this may not have been up to your standards, our annexe rooms are a favourite with our traveling guest as they have their own private entries. We apologise if you found the receptionist to be rude this would be completely out of character for any of our staff and we apologise. We have recently taken over with new ownership and our aim is to renovate the whole hotel. Hopefully you can give us a second chance and join us again in the near future.