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Reviews of Best Western Dundee Woodlands Hotel

3 out of 5
Best Western Dundee Woodlands Hotel
13 Panmure Terrace, Broughty Ferry, Dundee, Scotland

Reviews

8.6

Excellent

Rating 10 - Excellent. 293 out of 583 reviews" "
Rating 8 - Good. 201 out of 583 reviews" "
Rating 6 - Okay. 55 out of 583 reviews" "
Rating 4 - Poor. 26 out of 583 reviews" "
Rating 2 - Terrible. 8 out of 583 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Margaret

No lift 3floor bed room not suit for over 65 aged :-(
Stayed 2 nights in May 2024

10/10 Excellent

Catie

Stayed 3 nights in Apr 2024
Response from Jules on 27 Apr 2024
Good MorningThank you for the lovely review. We hope to welcome you back again really soon.Kind regardsJulie

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious rooms, great staff, high quality food, great for all ages. Leisure facilities were amazing. Would stay again.
Stayed 1 night in Apr 2024
Response from Jules on 27 Apr 2024
Good MorningThank you for the lovely review. Hopefully we can welcome you back again in the very near future.Kind RegardsJulie

8/10 Good

Mrs Wendy A

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Head Receptionist on 1 Mar 2024
Thank you very much for your review, we look forward to welcoming you back to the hotel in future.Kind regardsKalah

10/10 Excellent

Gavin

Travelled with partner
Liked: Amenities
Excellent hotel. Helpful staff.
Stayed 1 night in Feb 2024
Response from Head Receptionist on 1 Mar 2024
Thank you very much for your review, we look forward to welcoming you back to the hotel in future.Kind regardsKalah

10/10 Excellent

Ruth

Travelled with family
Liked: Amenities
Great staff.
Stayed 6 nights in Dec 2023

10/10 Excellent

Lorraine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is so lovely and welcoming, staff are attentive and so friendly. The choice of food was excellent and what we ordered was delicious . The only thing that let it down a bit was the room wasn’t as clean as it could have been and the next day clean wasn’t done properly. We spoke to manager and she sorted it straight away. Will definitely stay again . Beautiful four poster bed was nice suprise. We joined the Best Western membership that lets you know about offers etc . All in all thoroughly enjoyed our 2 night stay.
Stayed 2 nights in Dec 2023

10/10 Excellent

Peter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Kalah, Head Receptionist on 30 Nov 2023
Thank you we look forward to welcoming you back in future.

10/10 Excellent

Steve

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant and respectful stay
Attended hotel where our friends funeral wake was taken place reason for the stay. The staff very pleasant and helpful. The restaurant food was delicious and food came very quickly and there was no rush to remove us when restaurant was closed.
Stayed 2 nights in Oct 2023
Response from Jules on 31 Oct 2023
Good MorningThank you for such a lovely review. We do hope we can welcome you back again soon.Kind REgardsJulie

8/10 Good

Graeme

Stayed 1 night in Oct 2023
Response from Jules on 31 Oct 2023
Good MorningThank you for taking the time to leave us feedback. We do hope we can welcome you back in the near future.Kind RegardsJulie

8/10 Good

Garry

Stayed 2 nights in Oct 2023
Response from Kalah, Head Receptionist on 30 Nov 2023
Thank you we look forward to welcoming you back in future.

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was perfect. Nice room and lovely bathroom with lovely hot shower.
Stayed 1 night in Oct 2023
Response from Jules on 31 Oct 2023
Good MorningThank you for such a lovely review. Hopefully we can welcome you back again soon.Kind RegardsJulie

10/10 Excellent

Norma

Liked: Cleanliness, staff & service, property conditions & facilities
This is listed as a 3-star hotel but it has 5 star heart. The hotel is a wee bit tired but it makes up for it with how clean and airy the rooms the restaurant and the bar area and the whole hotel is spotless. Many hotels list family-friendly but that really only means facilities not with this Hotel this is the best family-friendly I have ever been to. The management and the staff make this hotel the wee gem it is nothing too much bother and smiling faces greet you. This family gives them 5 stars and without a doubt, we will be back...Oh, and the brekkie and evening meals were fab and my grandson who is 4 didn't want to leave. Thank you all for making our stay so relaxed.
Stayed 2 nights in Oct 2023
Response from Jules on 31 Oct 2023
Good MorningThank you so much fir the lovely review. Hopefully we will see you again soon.Kind RegardsJulie

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
The hotel is a little tired.
Stayed 2 nights in Oct 2023
Response from Kalah, Head Receptionist on 30 Nov 2023
Thank you for your feedback.

10/10 Excellent

Robert

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Jules on 31 Oct 2023
Good MorningThank you for the 10/10 review. We hope we can welcome you back again soon.Kind RegardsJulie

6/10 Okay

Dale

Business traveller
Poor wifi
The WiFi didn't work in my room. It was unstable and kept disconnecting. That alone means I would not stay here again. The breakfast however was great!
Stayed 1 night in Oct 2023
Response from Jules on 31 Oct 2023
Good MorningI am glad you found the breakfast great. I am sorry you had issues with the wifi, had this been brought to our attention we could have got our internet provider to investigate this at the time. Kind RegardsJulie

8/10 Good

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Jules on 31 Oct 2023
Good MorningThank you for taking the time to leave feedback. We hope to welcome you back again in the near future.Kind RegardsJulie

6/10 Okay

Nicola

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
In need of upgrades. Leisure /pool area very dated in particular. Food was okay. Staff friendly enough.
Stayed 1 night in Sep 2023
Response from Kalah, Head Receptionist on 30 Nov 2023
Thank you for your feedback.

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Julz on 28 Sept 2023
Thank you for a lovely review. We do hope to welcome you back again soon.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Julz on 28 Sept 2023
Thank you for a great review I do hope we can welcome you back again soon.Kind RegardsJulie

6/10 Okay

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Internet was very poor. Kept losing signal
Stayed 1 night in Sep 2023
Response from Julz on 28 Sept 2023
Thank you for taking the time to leave us feedback I am sorry you found the internet to be poor and will bring this up with our internet provider to have a look at.Kind Regardsjulie .

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Julz on 28 Sept 2023
Thank you for a great review I do hope we can welcome you back again soon.Kind RegardsJulie

6/10 Okay

Julia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would've helped to have info in the rooms about dining times - breakfast, lunch & dinner. Also info about using facilities like swimming pool and gym. And info on local taxis and local buses.
Stayed 2 nights in Sep 2023
Response from Kalah, Head Receptionist on 12 Sept 2023
Thank you for your review, in regards to meal timings they are located on your room card wallet that you sign on arrival to take to your room with you. I will pass onto management in regards to the suggestion of local bus and taxi information.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Julie on 11 Sept 2023
Thank you for the great review. Hopefully we can welcome you back again soon.Kind RegardsJulie

10/10 Excellent

lauren

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
would recommend and defiantly be back, rooms were nice and clean and also the pool facilities very good hotel overall in general was beautiful
Stayed 1 night in Aug 2023
Response from Julie on 11 Sept 2023
Thank you for the lovely review. We hope to welcome you back again in the very near future.Kind RegardsJulie

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is not like any Best Western I have ever seen. Really a nice place.
Stayed 1 night in Aug 2023
Response from Julie on 3 Sept 2023
Dear DavidThank you for leaving such a glowing review from your recent stay with us at the Best Western Woodland’s Hotel. We are delighted to hear that you enjoyed all aspects of your stay. Ensuring all our guests leave us with fond memories, whether they are staying overnight or visiting for the day, is at the very heart of what we stand for. I will certainly share your feedback with the wider team, who will be hugely encouraged by your experience and we do hope you continue to enjoy our hotel for many years to come. We look forward to seeing you again on your next trip to Broughty Ferry for another memorable stay. Kind Regards Julie

2/10 Terrible

Robert

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked this hotel a week in advance of my stay I booked a deluxe double room for two as my wife was doing business at the same time I was. When I checked in a young man was on the desk , very polite he asked my name and started checking me in when a woman the size of a small village butted in. She said she had put me in an easy access room. When I got to the room I was discussed at the state of the room . Even if I was disabled and I'm not the room was dirty the carpets are heavily stained. The bathroom ? Well the shower only reaches 5 ft and to look in the mirror I could only see my tummy . All the equipment was there if I was disabled. Then I had to call my wife to ask her to book into another hotel . When I went to ask for another room she grunted at me in a very nasty way and told me they were booked up . Not forgetting ide booked this hotel a week prior. The hotel looks amazing from outside but it's like stepping back into the eighties, very dated very dirty. And the small village who delt with me could do with a cleaning job. Not a very good front of door staff. Would I recommend this hotel ? NO ! I've stayed in better youth hostels. Be warned !
Stayed 2 nights in Aug 2023
Response from Nikki on 31 Aug 2023
Regardless of how you feel about our hotel, your personal comments regarding a member of our team are totally unacceptable and uncalled for. For you to make those comments regarding a persons size with no knowledge is a disgrace. We appreciate that you will not be returning and you are certainly not welcome here again.NikkiGM/Director

10/10 Excellent

Wendy

Stayed 1 night in Aug 2023
Response from Kalah, Head Receptionist on 31 Aug 2023
Thank you for your kind review, we look forward to welcoming you back to the hotel in future.Kind regards

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from jules on 22 Aug 2023
Good AfternoonThank you for the good review, hopefully we can welcome you back again soon.Kind RegardsJulie

10/10 Excellent

Maureen

Stayed 1 night in Aug 2023
Response from Jules on 21 Aug 2023
Good AfternoonThank you for a fantastic review, hopefully we can welcome you back again soon.Kind RegardsJulie Knox

8/10 Good

Julie

Liked: Property conditions & facilities
Bed very uncomfortable- suggested getting a new mattress. Some cobwebs in the room too - at the side of the headboard. Good location for seeing the area
Stayed 1 night in Aug 2023
Response from JUlie on 22 Aug 2023
Good AfternoonThank you for taking the time to leave us feedback. I will bring the cobwebs to the attention of the housekeeping staff and the mattress to our maintenance team. Glad you the location to be good and hope we can welcome you back again soon.Kind regardsJulie

10/10 Excellent

Shirley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Acessibility
Best wheelchair acessible hotel I have stayed at. From parking, entrance through to room . Wide corridors, wide doors and excellent adapted bathroom. Very comfortable room. Would stay here again.
Stayed 1 night in Aug 2023
Response from Jules on 21 Aug 2023
Good AfternoonThank you for a fantastic review, hopefully we can welcome you back again soon.Kind RegardsJulie Knox

8/10 Good

Maggie

Travelled with family
Liked: Cleanliness, staff & service
The hotel is welcoming and clean, just lacked something this time. Was disappointed we had to pay extra to use the pool etc - bit cheeky to add a supplement for that, and yet advertise the facilities when searching for a rate. Not sure we will be back
Stayed 1 night in Aug 2023
Response from julie on 3 Sept 2023
Dear GuestThank you for taking the time to leave us some feedback. I am pleased you found the hotel to be welcoming and clean.Due to the rising costs to run and maintain the facilities, it was either charge a small fee for use, which is a reduced price to non-residents or closure which would have a huge impact on our guests and members. Unlike other hotels we do not include the use of the facilities in our room rates as not all guests make use of the leisure club. I do hope we can welcome you back again soon.Kind RegardsJulie

10/10 Excellent

David

Stayed 1 night in Aug 2023
Response from Julie on 21 Aug 2023
Good AfternoonThank you for a fantastic review, we hope to welcome you back again soon.Kind regardsJulie

6/10 Okay

ROBERT

Stayed 2 nights in Jul 2023
Response from Jules on 21 Aug 2023
Good AfternoonThank you for taking the time to leave us feedback. Kind regardsJulie

4/10 Poor

Steven

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Julie on 3 Aug 2023
Good MorningThank you for the lovely review. We hope we can welcome you back again in the near future.Kind RegardsJulie

6/10 Okay

Lindsay

Liked: Staff & service
Rooms very small and hot and stuffy. Heating on in middle of summer
Stayed 2 nights in Jul 2023
Response from Julie on 3 Aug 2023
Good MorningI am sorry you found the room to be hot and stuffy. We do have fans available for guests on hot days. The heating should not have been on in the afternoon and i will certainly look into this. Hopefully we can welcome you back to the hotel in the near future.Kind regardsJulie

8/10 Good

Ian

Business traveller
Liked: Staff & service, property conditions & facilities
great hotel, great for cardio on the top floor
the staff were fantastic, please get a lift for the top floor though, many many steps...
Stayed 1 night in Jul 2023
Response from Reception Supervisor on 28 Jul 2023
Good Evening Thank you very much for leaving feedback. I will pass your lovely feedback over to the team who will be delighted. RegardsDahryn

6/10 Okay

catherine

Stayed 1 night in Jul 2023
Response from Hotel on 27 Jul 2023
Thank you for taking the time to review your recent experience at the Best Western Woodland’s Hotel. I am naturally disappointed to hear that we did not meet your expectations on your last visit to us. This is not the normal level of service we provide to our guests and customers. Trust that I will pass all your concerns over to the management team so they can review all the issues that you have highlighted. We hope this does not affect you returning to us in the future, and hopefully we can regain your trust.Kind Regards Dahryn / Reception Supervisor

10/10 Excellent

Peter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Nicole on 16 Jul 2023
Good Afternoon Peter,Thank you for taking the time to leave a review for the hotel. I am glad to hear you enjoyed your stay with us and we look forward to welcoming you back again soon. Kind Regards, Nicole.

10/10 Excellent

Lynn

Stayed 1 night in Jul 2023
Response from Nicole/Reception on 4 Jul 2023
Good Evening Lynn,Thank you for taking the time to leave a review for the hotel. I am glad to hear you enjoyed your stay with us and we look forward to welcoming you back again in the future. Kind RegardsNicole

10/10 Excellent

Maureen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All good but dinner a bit mediocre Lovely grounds Friendly staff
Stayed 3 nights in Jun 2023
Response from Kalah on 2 Jul 2023
Thank you for leaving such a glowing review from your recent stay with us at the Best Western Woodland’s Hotel. We are delighted to hear that you enjoyed all aspects of your stay. Ensuring all our guests leave us with fond memories, whether they are staying overnight or visiting for the day, is at the very heart of what we stand for. I will certainly share your feedback with the wider team, who will be hugely encouraged by your experience and we do hope you continue to enjoy our hotel for many years to come. We look forward to seeing you again on your next trip to Broughty Ferry for another memorable stay. Kind Regards KalahHead Receptionist

10/10 Excellent

Irene

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Have stayed recently twice. One in June with my husband and most recently friends up from London on holiday. We enjoyed our stay and so did our friends. Both our rooms were lovely. Staff were welcoming and helpful. Found our rooms were very quiet and had good sleep. Lovely breakfast with something to suit all tastes. Only slight criticism was price of drink at the bar but only we don't often go to hotels so this might be normal.
Stayed 1 night in Jun 2023
Response from Kalah on 2 Jul 2023
Thank you for leaving such a glowing review from your recent stay with us at the Best Western Woodland’s Hotel. We are delighted to hear that you enjoyed all aspects of your stay. Ensuring all our guests leave us with fond memories, whether they are staying overnight or visiting for the day, is at the very heart of what we stand for. I will certainly share your feedback with the wider team, who will be hugely encouraged by your experience and we do hope you continue to enjoy our hotel for many years to come. We look forward to seeing you again on your next trip to Broughty Ferry for another memorable stay. Kind Regards KalahHead Receptionist

6/10 Okay

Amanda

Stayed 1 night in Jun 2023
Response from Kalah on 29 Jun 2023
Thank you for your review.Kind regardsKalahHead Receptionist

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Kalah on 29 Jun 2023
Thank you for leaving such a glowing review from your recent stay with us at the Best Western Woodland’s Hotel. We are delighted to hear that you enjoyed all aspects of your stay from the Woodlands. I will certainly share your feedback with the wider team, who will be hugely encouraged by your experience and we do hope you continue to enjoy our hotel for many years to come. We look forward to seeing you again on your next trip to Broughty Ferry for another memorable stay. Kind Regards KalahHead Receptionist

10/10 Excellent

veronique

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Nicole on 25 Jun 2023
Good Afternoon Veronique, Thank you for taking the time to leave a review for the hotel. We hope to welcome you back at the hotel again soon. Kind RegardsNicole/Reception

10/10 Excellent

Ashley

Stayed 1 night in Jun 2023
Response from Nicole on 25 Jun 2023
Good Afternoon Ashley, Thank you for taking the time to leave a review for the hotel. We hope to welcome you back at the hotel again soon. Kind RegardsNicole/Reception

10/10 Excellent

Liam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Nicole on 25 Jun 2023
Good Afternoon Liam,Thank you for taking the time to leave a review for the hotel. We hope to welcome you back at the hotel again soon. Kind RegardsNicole/Reception

8/10 Good

Kimberley

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely location and excellent service
Very pleasant staff. Hotel in lovely location and grounds very well maintained. Room comfortable but beds require to be looked at with view to replacing. One side was sagging and the other side had a spring at hip position which was very uncomfortable. Decor and carpets slightly worn and tired. Unfortunately there was a medical incident at breakfast and there did not appear to be an in site first aider. Dining staff flustered and shaken, not knowing what to do. An ambulance was called by Reception and attended. Thankfully all was well in end.
Stayed 2 nights in Jun 2023
Response from Kalah on 29 Jun 2023
Thank you for leaving such a glowing review from your recent stay with us at the Best Western Woodland’s Hotel. We are delighted to hear that you enjoyed all aspects of your stay from the Woodlands. I will certainly share your feedback with the wider team, who will be hugely encouraged by your experience and we do hope you continue to enjoy our hotel for many years to come. We look forward to seeing you again on your next trip to Broughty Ferry for another memorable stay. Kind Regards KalahHead Receptionist

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic place!
We had a fantastic stay. The hotel was hosting a wedding and everyone was having a great time. My kids used the pool (3.5 pound additional charge each, and well worth it). The staff was outstanding everywhere, especially the pool attendant, the rooms were clean and bright. If I were an octopus, I'd give it 8 thumbs up!
Stayed 1 night in Jun 2023
Response from Jules on 19 Jun 2023
Good AfternoonThank you for the lovely review. I am pleased you found the staff to be outstanding, I will pass on the compliments to them. Hopefully we can welcome you back again soon.Kind RegardsJulie Knox