Dubai Logistics City Trip

Great place and great food

Leaking bath tub

This was our third stay at Sofitel Dubai The Palm, and once again it exceeded our expectations. We considered trying somewhere different this year, but we’re so glad we came back. We stayed in a Prestige Suite, which was perfect for our family of four. The suite is spacious, comfortable and ideal for travelling with young children, with plenty of room for everyone to relax. What really makes this hotel stand out is the people. Every member of staff we encountered was incredibly friendly, welcoming and attentive. They always greeted our children with a smile, made them feel special, and nothing ever seemed too much trouble. Their kindness and genuine care made our stay even more enjoyable. We also loved breakfast at Premier Club Lounge and had half board so we ate most days for either lunch or dinner at The World Eatery where the food is great quality. The beautiful pools and the beach make it a relaxed atmosphere throughout the resort. It’s the perfect balance of luxury and family-friendly, which is why we keep coming back. We made so many wonderful memories during this trip, including celebrating both of our birthdays, and we’re already talking about returning again. Thank you to everyone at Sofitel Dubai The Palm for another fantastic holiday. We can’t wait to visit for a fourth time!

This was way below my expectations and not a standard I would expect from Hyatt, first since arrival the valet is not available and the staff said this service is cancelled which is something not acceptable in a 5 stars hotel in Dubai. The room is standard but a bit outdated and many things weren’t working. The fridge is not cold, the tv restarts out of a sudden and some Chanels are not working and you can only hear the sound, the hotel pool was closed for maintenance. The room curtains doesn’t cover everything and the sunlight comes from the side, when I reached out to reception they didn’t do anything and said this is how the hotel design is!! The soundproofing is not that good, on my first night I kept waking up due to the noise and I though there is a maintenance going on but when I spoke to the receptionist, she said no maintenance is happening and they will send someone to check but no one came. And last, the breakfast is basic and not worth spending extra amount for that Overall it’s below average and I wouldn’t recommend it if you are looking for a five stars experience.

Very poor communication between Expedia and the hotel