Search Hotels in Downtown Chico, Chico

"Staff was exceptional and room was surface clean throughout. Hallways needed vaccuuming and we found leftover items from past guests in our room which were not of any sanitary concern but a sweep of higher places, like closet shelves, should be done. Maids were exceptionally pleasant about any requests we had (new towels, etc)"

"Exelent is All I can say, everything was excellent "

"1) Near $400 for a 1 bedroom "suite," at a hotel That makes you share an elevator with Housekeeping. My family and I had to wait for 3 elevator passes so Housekeeping could get their carts & gear to their destinations. The reason I mention this at all is in hospitality a price point for your accomodations typically reflects "A Higher Level Of Guest Expectations Met," for overall experience and amenities offered on the property. In this case for the price of the Room, the minimum expectations would be: 1) staff NOT impeding in the OVERALL GUEST EXPERIENCE. 2) Cleanliness would be at a higher level. A) I found a used flosser from a previous guest on the bedroom carpet. B) The couch had chip remnants & looked dirty. C) Since the sofa bed is considered a sleep accomodations it should also be Cleaned. When we pulled out the matttress of the sofa bed the floor under it was filthy, & dust went flying. In the linen provided- the blanket had 4 long hairs stuck in it. I had specifically requested extra cleaning due to severe allergies and asthma for all of my family members. D) 2-4 coffee cup- 1 pkt of coffee. At these price points staff operating systems should be unnoticed by guests, quality control needs an upgrade in Housekeeping, and rooms need refurbishing to continue operating under the Doubletrree Hilton moniker. On the positive side, front desk and restaurant staff is kind and accommodating and late night food and breakfast was a home run! "

"Very nice accommodations, the only issue we encountered was not enough parking for everyone when the hotel is fully occupied."

"The pool is not in service; kids were not happy. Nobody was at front desk to check the 3 customers waiting in line for quite some time. Room was not clean; hair on floor and in bathroom shower. I hope you like PBS because that’s the only channel available. Very loud at night; I got the impression some guests are living there. "

"A lot of little extras. Super comfortable stay, great location, pour over coffee in room. Simply the best stay hands down."

"Lots of parking! Breakfast was one of the best continental breakfasts Ive had from a hotel! "

"Dirty, stained bedding. Overwhelming cleaner smell. Stayed 2 hours and checked out."

"Hotel Diamond is always a treat!"