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"Charming old hotel in the heart of town"

"Honestly could not have asked for more. The service in the hotel was perfect- friendly and helpful.Professionals doing their job very well. We actually unusually,chose a suite- worked so well for us mid- trip with loads of complications- wonderful space to relax. Loved the pool and the situation. Was no problem to them that we had booked breakfast then the time of our pre- booked wildlife tour changed so they bagged it up for us. Ate in the restaurant the first night because we were tired and didn’t want the hassle of finding somewhere else- ate there the second night because we had enjoyed the first so much."

"We arrived to find the front door locked and no one there. A key pad was beside the door. I had been sent a check in confirmation but it was in Spanish. This seemed to say that entry was to use the key pad numbers preceded by the room number....but we had no room number as we hadn't checked in! After many attempts we got the door to open. Next was to find a room. The reception was unattended and we had to search the hotel's paperwork to find that we expected and had been allocated rooms. We located keys and found our rooms - which were very nice and as expected. We saw no one until breakfast and when we checked out there was again no one there. In the end our stay was ok, but it was disconcerting to say the least."