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Reviews of Fairfield Inn & Suites by Marriott Detroit Chesterfield

2.5 out of 5
Fairfield Inn & Suites by Marriott Detroit Chesterfield
45800 Market Place Blvd, New Baltimore, MI

Reviews

8.6

Excellent

Rating 10 - Excellent. 239 out of 396 reviews" "
Rating 8 - Good. 88 out of 396 reviews" "
Rating 6 - Okay. 32 out of 396 reviews" "
Rating 4 - Poor. 13 out of 396 reviews" "
Rating 2 - Terrible. 24 out of 396 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Shuab

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
The bathroom was barely cleaned. The tub had a lot of hair from the previous stay. The garbage was not taken out. We had a full garage bin left in the bathroom. There were previous stays items left on the dresses as well. Overall, the workers were nice. They allowed early check in. But the rooms wereny throughly cleaned.
Stayed 1 night in May 2024

10/10 Excellent

shelly

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were comfortable and clean. Breakfast was great.
Stayed 1 night in May 2024

10/10 Excellent

Mitchell

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well maintained and the staff were amazing.
Stayed 1 night in Apr 2024

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Kayla on 29 Mar 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay!It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Kayla DeWittAssistant General ManagerFairfield Inn & Suites, Chesterfield

10/10 Excellent

Krista

Stayed 1 night in Dec 2023
Response from Kayla on 29 Mar 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay!It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Kayla DeWittAssistant General ManagerFairfield Inn & Suites, Chesterfield

8/10 Good

Theresa

Travelled with partner
It was a very quiet place. Also very clean
Stayed 1 night in Feb 2024
Response from Kayla on 29 Mar 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay!It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Kayla DeWittAssistant General ManagerFairfield Inn & Suites, Chesterfield

10/10 Excellent

Cleo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will definitely stay here again!!!
Very affordable, convenient location and clean. Staff was very helpful and pleasantly friendly!!!
Stayed 2 nights in Feb 2024

10/10 Excellent

Marcus C

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Debbie on 30 Jan 2024
Thank you for staying with us and we are glad you enjoyed it.

10/10 Excellent

J Harvey

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Latrice

Stayed 1 night in Dec 2023
Response from Debbie on 30 Jan 2024
Thank you for sharing your recent experience. Look forward to seeing you again!

10/10 Excellent

Judy

Liked: Amenities, property conditions & facilities
I’ll be back. Very comfortable, quiet, friendly hotel. Price was right too.
Stayed 3 nights in Dec 2023

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, friendly, comfortable bed.
Stayed 1 night in Dec 2023

8/10 Good

Roland

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast
Stayed 2 nights in Dec 2023

10/10 Excellent

Kenneth, Waynesfield

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

James

Stayed 1 night in Nov 2023

10/10 Excellent

Fred

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location. Clean well maintained property.
Stayed 1 night in Nov 2023

4/10 Poor

Noel

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
There was a hockey group staying the same time we did! The kids were slamming doors, screaming, running down the hallways, the parents were not present and these kids were young. They were jumping on the beds, banging on the walls, we absolutely got zero sleep. When we checked out all the lady said was “ I am sorry they were placed on every floor” well in my eyes that is not ok, the amount of noise the kids made was to the point my purse that was hanging in the closet was rattling.
Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was super clean and of latest design/styles.
Stayed 1 night in Oct 2023

10/10 Excellent

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
help very friendly room clean breakfast was good nice location
Stayed 5 nights in Sep 2023

10/10 Excellent

RAYMOND H.

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel and very friendly. Good location for where I needed to go. Will go back in the future.
Stayed 1 night in Oct 2023

8/10 Good

Patricia

Stayed 1 night in Oct 2023

10/10 Excellent

Nancy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfortable. Didn't like the room being so close to the elevator, alot of noise late at night
Stayed 1 night in Sep 2023

8/10 Good

Karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

MARY

Stayed 1 night in Sep 2023

8/10 Good

Mark

Stayed 1 night in Sep 2023

6/10 Okay

Mikaila

Travelled with family
Liked: Room comfort
Family Reunion
Overall good stay. Staff very helpful and friendly. Close to the 94 and Walmart! More towels should be available. Good area
Stayed 2 nights in Sep 2023

10/10 Excellent

Mackenzie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Gage Glassnor- Front Desk/Loyalty Champion on 28 Aug 2023
Dear Mackenzie,Thank you for providing feedback on your recent stay with us. I am glad to see that you enjoyed your stay here and we hope to see you the next time you are in town.Until next time,

10/10 Excellent

Natalie

Stayed 2 nights in Aug 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay in Chesterfield.
We had a very nice stay in a very nice and up-to-date room. The staff was very nice and the breakfast was great.
Stayed 1 night in Aug 2023
Response from Gage Glassnor- Front Desk/Loyalty Champion on 23 Aug 2023
Dear Guest,Thank you for sharing about your stay at our property and the quality of our breakfast. I am glad that you enjoyed your stay and we hope to see you again soon.

10/10 Excellent

Sally

Stayed 1 night in Aug 2023

10/10 Excellent

Peggy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice motel
It was a very nice motel. No bugs, no problems, and very clean. I would stay again.
Stayed 1 night in Aug 2023
Response from Gage Glassnor- Front Desk/Loyalty Champion on 23 Aug 2023
Dear Peggy,Thank you for sharing about your stay at our property and the cleanliness of our rooms. We hope to see you again soon!

10/10 Excellent

Walter

Stayed 1 night in Aug 2023

4/10 Poor

Nicole

Stayed 1 night in Aug 2023

10/10 Excellent

Johnathon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Gage Glassnor- Front Desk/Loyalty Champion on 12 Aug 2023
Dear Johnathon,Thank you for taking the time to share your experience at our property. I am glad that you enjoyed your stay.

2/10 Terrible

Marcus

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
Worst customer service I’ve ever experienced
Stayed 2 nights in Aug 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Gage- Front Desk Clerk/ Loyalty Champion on 31 Jul 2023
Dear Michael,Thank you for the rating that you provided for your stay at our property. We hope to welcome you back some time soon!

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Employees nice. Especially the front desk employee.
Stayed 1 night in Jul 2023
Response from Gage- Front Desk Clerk/ Loyalty Champion on 31 Jul 2023
Dear Kimberly, Thank you for taking the time to share about your stay at our property. I am glad to hear that you had great encounters with our staff. Especially the front desk! Once again, thank you for sharing and we hope to see you in the near future.

10/10 Excellent

Donald

Stayed 3 nights in Jul 2023
Response from Gage Glassnor- Front Desk/Loyalty Champion on 12 Aug 2023
Dear Donald,Thank you for taking the time to provide feedback on your stay. We hope to see you again soon, and I am happy to see that you had a great stay.

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Was clean & quiet. Room was large & the bed was comfortable. Conveniently located just off I 94.
Stayed 1 night in Jul 2023
Response from Gage- Front Desk Clerk/ Loyalty Champion on 31 Jul 2023
Dear Michael,Thank you for taking the time to provide us with feedback on your stay. It is always great to see positive feedback and I am glad that we have met your expectations.

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Gage- Front Desk Clerk/ Loyalty Champion on 31 Jul 2023
Dear Brian,Thank you for taking the time to provide feedback on your stay. It is always great to see that you enjoyed your stay. I am glad that we were able to accommodate you during your travel.

8/10 Good

Scott

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2023
Response from Gage- Front Desk Clerk/ Loyalty Champion on 31 Jul 2023
Dear Scott, Thank you for taking the time to leave feedback on your stay. I hope there is something different that we can do to make your stay more enjoyable next time!

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Needed a last minute place to stay. We came to MI from FL for a funeral. Chose this property based off of reviews. We were happy with the choice we made to stay at this hotel.
Stayed 2 nights in Jun 2023
Response from Gage on 26 Jun 2023
Dear Amy,Thank you for taking the time to fill out this review. We are happy to be able to provide such a welcoming stay on a last-minute booking. I am sorry that such a sad event is what placed you at our property. But we hope to see you return in better times.Warm Regards,Gage GlassnorFront Desk Clerk/ Loyalty Champion

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Gage- Front Desk Clerk/ Loyalty Champion on 31 Jul 2023
Dear Mark,Thank you for taking the time to share feedback on your stay. It is great to see that you enjoyed your time here.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was on an easily accessed side street from the interstate. Excellent parking, very clean property and professional friendly staff. Very good place to stay.
Stayed 1 night in May 2023

6/10 Okay

Erin

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Clean facility
Stayed 1 night in May 2023

10/10 Excellent

Renee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and attentive. They made me feel like I was the most important customer staying at their hotel and that my needs were met.
Stayed 1 night in May 2023

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect place to stay - staff was kind - clean - enjoyable
Stayed 2 nights in May 2023

10/10 Excellent

Alyssa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms here are very nice! Check in was quick and easy and all the staff I came into contact with were very friendly!
Stayed 1 night in May 2023

10/10 Excellent

Gary

Travelled with partner
Liked: Cleanliness
The staff was very friendly. The property was very clean which made it a very pleasurable stay.
Stayed 1 night in May 2023

10/10 Excellent

Kathy

Stayed 3 nights in Apr 2023