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Reviews of Crowne Plaza Auburn Hills, an IHG Hotel

3.5 out of 5
Crowne Plaza Auburn Hills, an IHG Hotel
1500 N Opdyke Rd, Auburn Hills, MI

Reviews

7.8

Good

Rating 10 - Excellent. 404 out of 1001 reviews" "
Rating 8 - Good. 286 out of 1001 reviews" "
Rating 6 - Okay. 142 out of 1001 reviews" "
Rating 4 - Poor. 100 out of 1001 reviews" "
Rating 2 - Terrible. 69 out of 1001 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, clean room
Stayed 1 night in May 2024

6/10 Okay

Stephanie

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Brian

Stayed 2 nights in Apr 2024
Response from Julian on 19 Apr 2024
Thank you for taking the time to rate our hotel!

10/10 Excellent

Olivia

Stayed 1 night in Apr 2024

10/10 Excellent

Tina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every one at the hotel was very pleasant and great service.
Stayed 2 nights in Apr 2024
Response from Julian on 19 Apr 2024
Thank you for taking the time to rate our hotel!

4/10 Poor

Aaron

Travelled with family and small children
Liked: Cleanliness, staff & service
I liked the cleanliness, but first night we stayed had Constrution in room right next to us at 8 in morning, then that night had people in hall way fighting and yelling till mid night then cops finally showed up.
Stayed 2 nights in Apr 2024
Response from Julian on 8 Apr 2024
Thank you for taking the time to provide feedback on your recent visit to our hotel. I am sorry for failing to meet your expectations and I will be sure to share your comments with my team. We hope you consider giving us a second chance in the future.

4/10 Poor

Benjamin L, North Olmsted

Travelled with family
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Liked the property. Didn’t like having to call front desk on four occasions about people next door being extreme loud, slamming door and yelling. Thought it took to long before issue was solved.
Stayed 1 night in Apr 2024
Response from Julian on 8 Apr 2024
Thank you for taking the time to provide feedback on your recent stay with us. I am sorry about the excessive noise and will be sure to share your experience with my team to ensure we do a better job handling similar situations like this in the future. I hope you consider staying with us again during your next visit to Auburn Hills.

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location to the expressway and always clean. The staff is always great. We love the pool and spa as well.
Stayed 1 night in Mar 2024
Response from Julian on 8 Apr 2024
Thank you for taking the time to provide feedback on your recent stay with us. I will be sure to share your comments with the team and we look forward to serving you during your next Auburn Hills visit!

10/10 Excellent

Kerri

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the room! The bed was extremely comfortable, the hot tub was great and the restaurant including breakfast was amazing.
Stayed 3 nights in Feb 2024
Response from Julian on 26 Mar 2024
Thank you for providing feedback on your recent stay with us. I am joyful that we were able to meet your expectations and I will be sure to share your comments with my team. We look forward towards serving you again in the future!

10/10 Excellent

Dean

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms. Nice showers, great location and free parking.
Stayed 1 night in Mar 2024
Response from Julian on 17 Mar 2024
Thank you for your feedback! I am glad that you enjoyed your stay and I will be sure to share your comments with my cleaning team. We look forward to serve you in the future!

8/10 Good

Shaena

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We love the sauna and pool room! Wish there was an in-room jacuzzi option.
Stayed 1 night in Mar 2024
Response from Julian on 14 Mar 2024
Thank you for your feedback! We are super happy to know that we met your expectations and we look forward to serving you in the future!

4/10 Poor

Dustin

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Staff & service, amenities
We paid for our room with expedia and got to the hotel and didnt know there was a 100 dollar deposit and it has to be on card . So i was told theres a 50 dollar deposit but apparently thats only on weekdays . The doors slam loud and as for pool no one enforce the rules there were a bounch of teens jumping in and splashing being super loud we have a baby and a autistic 5 year old so we had to leave the pool.not satisfied by any means
Stayed 1 night in Mar 2024
Response from Julian on 12 Mar 2024
Thank you for your feedback. I am sorry for failing to meet your expectations and I hope you give us a second chance to better serve you in the future.

2/10 Terrible

Desiree

Disliked: Cleanliness, staff & service, property conditions & facilities
Not responsible
Stayed 1 night in Mar 2024
Response from Julian on 12 Mar 2024
Thank you for your feedback. I am sorry for failing to meet your expectations and I hope you consider giving us a second chance to serve you in the future.

2/10 Terrible

Leah

Travelled with family and small children
Disliked: Staff & service, property conditions & facilities
They were rude
Stayed 2 nights in Feb 2024
Response from Julian on 26 Feb 2024
Thank you for your feedback. I am sorry for failing to meet your expectations and we hope you consider staying with us again in the future.

10/10 Excellent

Stormi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful rooms, very clean and spacious! The beds are super comfortable and the breakfast buffet 10/10
Stayed 1 night in Feb 2024
Response from Julian on 26 Feb 2024
Thank you for taking the time to provide feedback on your recent stay with us. I am glad that we were able to meet your expectations and we look forward towards serving you again in the future!

10/10 Excellent

Delaney

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Walls are thin but it was very clean. Hot tub pool and sauna were very nice. Friendly staff
Stayed 1 night in Feb 2024
Response from Julian on 24 Feb 2024
Thank you for your feedback. I am glad we were able to meet your expectations and we look forward towards serving you in the future!

8/10 Good

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Breakfast shouldnt be an extra cost. Its a buffet.
Stayed 1 night in Feb 2024
Response from Julian on 24 Feb 2024
Thank you for your feedback. I am glad we were able to meet your expectations and we look forward towards serving you in the future!

6/10 Okay

Amber, BAY PORT

Travelled with family, Travelled with family and small children
My husband and I have stayed at this hotel several times back when the palace of Auburn hills was still in use. We like the convenience of how close it is to Great Lakes Crossing. We also loved getting food and beer flights from O'Malley's Pub. Expedia advertises this as being the restaurant onsite so we booked a stay with our 1 and 3 year old this weekend. It’s not O’malleys anymore.. the restaurant onsite now had horrible evening service (so so slow) but breakfast waitress was very attentive. The pool was freezing. There were no clean towels. There was peanuts and food floating in hot tub & a little girl eating in it (where were your parents?) Certainly didn’t feel clean. The bathroom in the room is what makes it or breaks it for me. Ours had hair and a very thick toenail on the floor & the shower curtain had ripped holes in it. Definitely ready to be retired. Sadly, this is no longer a favorite of ours and we wouldn’t choose to stay here again. The lobby and onsite restaurant do look high end/ nice design choices BUT it appears rundown / not well kept.
Stayed 1 night in Feb 2024
Response from Julian on 21 Feb 2024
Thank you for providing feedback on your recent stay with us. I am sorry for failing to meet your expectations and I will be sure to use your comments to fine tune our operation and provide our guests with a more positive experience. We hope you consider staying with us in the future.

10/10 Excellent

L

Liked: Cleanliness, staff & service, property conditions & facilities
It’s was nice
Stayed 1 night in Feb 2024
Response from Julian on 17 Feb 2024
Thank you for rating our hotel!

8/10 Good

Taylor

Liked: Cleanliness, staff & service, property conditions & facilities
Easy to find. Really clean and nice
Stayed 1 night in Feb 2024
Response from Julian on 17 Feb 2024
Thank you for taking the time to provide feedback on your recent stay with us. I am glad that you found our location and hotel cleanliness to be the highlights of your stay. We look forward to serving you in the future!

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Julian on 17 Feb 2024
Thank you for taking the time to rate our hotel!

10/10 Excellent

Wesley

Stayed 1 night in Feb 2024
Response from Julian on 26 Mar 2024
Thank you for taking the time to rate the Crowne Plaza of Auburn Hills!

8/10 Good

Tsuyoshi

Stayed 3 nights in Feb 2024
Response from Julian on 26 Mar 2024
Thank you for taking the time to rate the Crowne Plaza of Auburn Hills!

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Julian on 10 Feb 2024
Thank you for taking the time to rate our hotel!

8/10 Good

Zackari

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It’s was a great stay
Stayed 1 night in Jan 2024
Response from Julian on 3 Feb 2024
Thank you for your wonderful feedback! I am delighted that you had a great stay!

8/10 Good

Jacci

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Freezing pool
Everything was wonderful except the pool. It was so sold that all the children piled in the hot tub to swim. I question the temperature and they said it appeared the thermostat they worked on previously was Working. The children wouldn’t even stay in. Their lips were blue. For this reason I won’t stay again.
Stayed 1 night in Jan 2024
Response from Julian on 29 Jan 2024
Thank you for your feedback. I am glad we were able to meet your overall expectations and I will share your comments with our maintenance team to ensure our pool is kept at the appropriate temperature. We hope to see you again in the future.

8/10 Good

Rachel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great besides the family pizza party going on in the pool area and all the kids in the hot tub. By the time 9 came and it was adult only the hot tub looked disgusting.
Stayed 1 night in Jan 2024
Response from Julian on 29 Jan 2024
Thank you for your feedback. I am glad that we were able to meet your expectations and we look forward to serving you again in the future.

6/10 Okay

Amelia

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Front desk staff were very nice and accommodating. The room was dirty and dated. I did enjoy the pool, hot tub, and sauna. Overall average hotel, not worth the price.
Stayed 1 night in Jan 2024
Response from Julian on 29 Jan 2024
Thank you for taking the time to provide feedback on your recent stay with us. I am glad that you were able to enjoy our pool and spa area and I will be sure to share your comments with my cleaning team to ensure we provide our guests with a clean room. We hope to see you again in the future!

10/10 Excellent

Tatiana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Julian on 16 Jan 2024
Thank you for taking the time to rate our hotel!

6/10 Okay

Amanda

Liked: Staff & service
The furnace in the room was super loud and I couldn’t sleep. The area around the pool needed to be cleaned. Same garbage was there the night before and in the later morning around 11am
Stayed 1 night in Jan 2024
Response from Julian on 29 Jan 2024
Thank you for your feedback. I assure you that I will share our comments with my team to ensure this does not reoccur in the future. We hope to see you again in the future.

2/10 Terrible

Scott

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
So much bromine in the pool just being near it burned my eyes. Kids hollering up and down the hallways late at night. Tv was out half the night cause they have satellite and there was a storm.
Stayed 1 night in Jan 2024
Response from Julian on 16 Jan 2024
Thank you for your feedback. I am sorry that we were unable to meet your expectations and I assure you that we will use your comments to fine tune our operation to ensure we provide our future guests with a more memorable experience. We hope you give us a second chance in the future.

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Julian on 16 Jan 2024
Thank you for rating our hotel!

10/10 Excellent

Theresa

Liked: Cleanliness, amenities
Stayed 1 night in Dec 2023
Response from Julian on 16 Jan 2024
Thank you for taking the time to rate the Crowne Plaza of Auburn Hills!

8/10 Good

Mark

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2024
Response from Julian on 16 Jan 2024
Thank you for taking the time to rate the Crowne Plaza of Auburn Hills!

10/10 Excellent

Kelley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Julian on 8 Jan 2024
Thank you for rating our hotel!

10/10 Excellent

Stephanie

Stayed 1 night in Jan 2024
Response from Julian on 8 Jan 2024
Thank you for taking the time to rate our hotel!

10/10 Excellent

Marcus

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 1 night in Dec 2023
Response from Julian on 8 Jan 2024
Thank you for your feedback!

4/10 Poor

Andrew

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Good and bad
The employees were friendly and attentive. The room seemed like it was still under some type of construction. The thermostat was hanging by the wires. We had to contact maintenance to come in and fix the hvac unit so the thermostat would turn on. The pullout couch bed was absolutely horrible. You could literally feel every spring in the “mattress”. I would not recommend. The pool was fun and the kids enjoyed this. The hot tub was also fun. However the light that goes in the wall in the hot tub was pulled up and sitting in the edge of the hot tub.
Stayed 1 night in Dec 2023
Response from Julian on 3 Feb 2024
Thank you for taking the time to provide feedback on your recent visit to our hotel. I am sorry for failing to meet your expectations and I will be sure to use your comments to fine tune our operation. We hope you consider giving us a second chance in the future.

2/10 Terrible

Ann, Pickerington

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Julian on 27 Dec 2023
Thank your for taking the time to rate our hotel.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was professional and courteous.
Stayed 3 nights in Dec 2023
Response from Julian on 27 Dec 2023
Thank you for taking the time to provide feedback on your recent stay with. I am glad that our staff service met your expectations and we look forward to seeing you in the future!

6/10 Okay

eric

Liked: Staff & service
Stayed 2 nights in Dec 2023
Response from Julian on 13 Dec 2023
Thank you for rating our hotel.

8/10 Good

Andy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bar staff was great in trying to find a specific sporting event for me
Stayed 1 night in Dec 2023
Response from Julian on 8 Dec 2023
Thank you for the positive feedback. I am glad our team was able to meet your expectations!

10/10 Excellent

Christina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Julian on 8 Dec 2023
Thank you for taking the time to rate the Crowne Plaza of Auburn Hills!

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Julian on 13 Dec 2023
Thank you for taking the time to rate your experience at the Crowne Plaza of Auburn Hills!

6/10 Okay

Robert

Travelled with partner
Liked: Cleanliness, staff & service
We were disappointed that the restaurant had changed. We booked this hotel because they had traditionally served a Thanksgiving buffet, however not only was their no buffet, the restaurant was closed for a private event Thanksgiving night. Thankfully McDonalds was open. I also booked a room with an accessible bathtub/shower and that was not provided. i can only assume that they no longer have these rooms.
Stayed 3 nights in Nov 2023
Response from Julian on 30 Nov 2023
Thank you for providing feedback on your recent stay with us. I am sorry for failing to meet your expectations with our restaurant service on Thanksgiving. I assure you we will resume our Holiday services moving forward. We hope to have the opportunity to serve you again in the future.

10/10 Excellent

Anne

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Julian on 21 Nov 2023
Thank you for taking the time to rate the Crowne Plaza of Auburn Hills!

6/10 Okay

Amy

Stayed 1 night in Nov 2023
Response from Julian on 21 Nov 2023
Thank you for taking the time to rate our hotel.

8/10 Good

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Julian on 20 Nov 2023
Thank you for rating the Crowne Plaza of Auburn Hills!

10/10 Excellent

Tabitha

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so wonderful and friendly and the pool and hot tub were great to
Stayed 1 night in Nov 2023
Response from Julian on 15 Nov 2023
Thank you for the wonderful feedback. We are glad that you enjoyed your stay and we look forward towards serving you in the future!

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Julian on 15 Nov 2023
Thank you for taking the time to rate our hotel!