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Reviews of MGM Grand Detroit

4.5 out of 5
MGM Grand Detroit
1777 3rd Street, Detroit, MI

Reviews

8.2

Very good

Rating 10 - Excellent. 579 out of 1013 reviews" "
Rating 8 - Good. 182 out of 1013 reviews" "
Rating 6 - Okay. 105 out of 1013 reviews" "
Rating 4 - Poor. 67 out of 1013 reviews" "
Rating 2 - Terrible. 80 out of 1013 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Rohit

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay but needs to be an easier way to request room cleaning.
Stayed 5 nights in May 2024

8/10 Good

Melissa

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Need more food options. I would also love a little store for essentials.
Stayed 1 night in May 2024

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Spa is unreal 🙏 Salt pool, sauna, hot tubs, steam room. ❤️
Stayed 1 night in May 2024

2/10 Terrible

ROSANNE

Travelled with family
Disliked: Property conditions & facilities
On 5/8/24 got stuck in elevator for more then 1hr. I filled out a 4 page "Share your Experience Form", in which I expressed how this unfortunate experience. Negatively impacted my stay. And for all this, I was offered an Additional Weekend stay. And was informed that I could not be competed for my stay, because I bought through a third party-Expedia. So fortunately you already have your excuse for not doing anything for me.
Stayed 5 nights in May 2024

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

cristian

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing
Stayed 1 night in May 2024

10/10 Excellent

Taylor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I loved it here, we got a free room upgrade simply because the receptionist checking us in liked my nails! the staff was super friendly and helpful. The only thing we were bummed about was there were two separate hot tubs in the spa area, one in the men’s locker room and one in the women’s so while being on a relaxing vacation with my spouse, we would have rather had a public hot tub so we could enjoy it together. But if that’s what someone prefers, the hot tubs were very nice and relaxing none the less.
Stayed 1 night in May 2024

10/10 Excellent

Christopher L.

Stayed 1 night in May 2024

6/10 Okay

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff clean property
Stayed 1 night in Jan 2024
Response from Guest Experience on 9 May 2024
Dear John,We extend our heartfelt thanks for taking the time to share your feedback on your recent stay at MGM Grand Detroit. It brings us great joy to hear that you were impressed with our resort and that you found our friendly staff and the quality of your guestroom to your satisfaction. Your kind words are truly appreciated, and we look forward to the opportunity to welcome you back to MGM Grand Detroit in the future.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rooms. Very spacious and well designed. Large bathroom with two sinks. Lovely design.
Stayed 1 night in May 2024

10/10 Excellent

Katie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was great. Loved my stay there
Stayed 1 night in May 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Melanie L

Liked: Cleanliness, amenities
Great
Stayed 2 nights in May 2024

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Marsha

Travelled with family
Great stay
Stayed 1 night in May 2024

10/10 Excellent

Lesley, Grand Rapids

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were wonderful. The hotel was very nice and we had everything we needed. Will definitely be staying again!
Stayed 1 night in Apr 2024

10/10 Excellent

John

Excellent location for what I needed.
Stayed 2 nights in Apr 2024

10/10 Excellent

Tracey, Newnan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here to go to a hockey game. Awesome all the way around. You can order. Real fast to your room each morning. Would definitely stay again
Stayed 2 nights in Apr 2024

10/10 Excellent

Erin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tap dining staff are incredible, as are front desk. Everyone friendly and accommodating. My only disappointment was not syncing up with housekeeping to refresh our room.
Stayed 5 nights in Apr 2024

10/10 Excellent

Rachel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The free parking garage is wonderful. The staff was super friendly!!
Stayed 1 night in Apr 2024

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our last night was terrible, our neighbor was very loud, yelling and partying late. Then they started fighting and screaming until 2:00 in the morning. We called the front desk five times and the occupants of the room next to ours had to be removed from the building by the Detroit Police Dept. MGM offered a full refund for our last night.
Stayed 3 nights in Apr 2024

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room at an excellent price. Wonderful view.
Stayed 1 night in Apr 2024

8/10 Good

Matt

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoy the pool
Stayed 2 nights in Apr 2024

6/10 Okay

Ruqaya

Stayed 2 nights in Apr 2024

10/10 Excellent

Scott

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best service
Stayed 1 night in Apr 2024

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Apr 2024

10/10 Excellent

Terresa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at MGM for its free parking and walkability to Comerica Park for baseball games. It was great for that, and we were pleased with the hotel itself, especially all of the staff that was so courteous and helpful. Our stay was restful and relaxing, and we will definitely stay here again.
Stayed 2 nights in Apr 2024

10/10 Excellent

Glen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great experience. Some double billing, but easily rectified and friendly explanation of error. I’d strongly recommend this hotel and would return in the future.
Stayed 1 night in Apr 2024

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was Absoutely amazing. From the front desk to the doorman and the valet. They weee alll so helpful. Will definitely go back!
Stayed 1 night in Apr 2024

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Having the free parking was great. The rooms were decent. Coffee maker broke so we couldn’t enjoy coffee in room. Lighted mirror in the bathroom didn’t work. Air quality wasn’t the best in the rooms and room service didn’t change the sheets, only made the bed. Carpets could use a good cleaning. Staff was very friendly. Its convenient if you want to walk downtown Detroit or to a sporting event as it’s close to everything yet not right in the middle of the noise.
Stayed 2 nights in Apr 2024

10/10 Excellent

Hazel Loraine

Travelled with partner
Liked: Property conditions & facilities
It was very nice and the staff was as extremely helpful!
Stayed 2 nights in Apr 2024

8/10 Good

Randi

Stayed 1 night in Apr 2024

8/10 Good

Erica

Stayed 1 night in Apr 2024

8/10 Good

Melanie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Valet parking took a long time. Employees were so nice and helpful.
Stayed 1 night in Apr 2024

10/10 Excellent

Sam

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful staff .. usual casino
Stayed 1 night in Apr 2024

8/10 Good

Wendy

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I ordered food for in room service and it was a disaster. It was delivered and hour late, we didn't get everything we ordered or any condiments like syrup, butter for pancakes, cream sugar for coffee. And the staff were so rude about it
Stayed 1 night in Apr 2024

8/10 Good

Biolet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Donniqua

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay. Very clean and safe. Only thing is the fridge in the room is part of the mini bar and is already filled.
Stayed 2 nights in Mar 2024

8/10 Good

Sarah, Grand Rapids

Stayed 1 night in Mar 2024

10/10 Excellent

Rose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! Parking for hotel guests could be a little clearer as it is a pretty long walk all the way through the casino from the self parking with luggage. Room was amazing, view was great. This is now our go-to hotel when visiting Detroit!
Stayed 1 night in Mar 2024

8/10 Good

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Great all around. Would stay again
Stayed 1 night in Mar 2024

8/10 Good

Dequinda

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Every thing was good except the bathroom wasn’t clean
Stayed 1 night in Mar 2024

6/10 Okay

Jordan

Travelled with partner, Travelled with group
Liked: Staff & service
Disliked: Cleanliness
If you don’t want to valet park, you can do self parking and walk through the casino to get to the hotel without walking outside. Just make sure to have ID ready because they will ask, and no outside drinks. The rooms are not as cleanly as I would have expected. The cleaning staff also came in when we did not put our sign up to have them come in and clean and were advised they won’t just come in until day 3, so that was a bit odd. The doorman was absolutely amazing and very kind. Be very careful not to even slightly touch any of the bar fridge items as you will be charged. If this happens just go down to the front desk, they were very helpful and kind even though they probably get this issue constantly. Overall I’m not sure if I would stay here again, but also I wouldn’t avoid staying here
Stayed 2 nights in Mar 2024

10/10 Excellent

Scot

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Early check in was great
Stayed 1 night in Mar 2024

10/10 Excellent

Aaron

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is amazingly, polite rooms are very clean
Stayed 1 night in Mar 2024

10/10 Excellent

Ben

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Above and beyond the staff was so so friendly everywhere we went talk about hospitality
Stayed 1 night in Mar 2024

10/10 Excellent

Andrew

Stayed 2 nights in Mar 2024

8/10 Good

Shimirma

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a comfortable stay, wish there were more restaurants and activities near the MGM. Most things were about a 15-20 minute walk away
Stayed 3 nights in Mar 2024

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the complimentry upgrade
Stayed 1 night in Mar 2024

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was really nice and everything was very clean. Only drawback was price.
Stayed 1 night in Mar 2024