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"The hole stay was horrendous from staff to room I would not recommend cob webs hair in shower Staff were really unhelpful my experience was not good compared to other places Iv stay in Felixstowe the only part what was the price however i understand why now poorly maintained"

"Helpful staff. Great location."

"Helpful ,respectful staff "

"We had an excellent 4 night stay at the Coach House. Our Courtyard room was spacious with a large walk in shower. Staff were all very friendly. Room cleaned daily, with bottles of water provided daily too. The hotel was decorated to a high standard. We ate 3 nights at the hotel and enjoyed the varied menu and specials and the quality of the food and drinks at dinner and breakfast. We all said it was the best hotel we had stayed in for comfort, food, friendliness of staff and value for money. We would thoroughly recommend this hotel and would definitely choose it again if we are in the area."

"The welcome we received at check in was probably the best welcome ever at a hotel. Our room was squeaky clean and we had a gorgeous relaxing view over the golf course. We ate in the onsite restaurant one evening, sensibly priced and great food, again the staff were exceptional. We loved the use of the pool and its other facilities. All in all it was a fabulous stay, we hope to visit again."

"Lovely location. Room well equipped and clean. Breakfast excellent as were all the staff."

"Lovely room, lovely staff and lovely grounds! I will be back."

"Stay and hotel fine , staff very friendly and helpful . Bathroom a little cramped"

"I had an extremely poor experience at easyHotel Ipswich and would not stay here again. Before arrival, I contacted the hotel to add my daughter to the booking but received no response. Instead, I was sent a generic reminder to bring ID, which I did (including my passport), yet no ID was even checked on arrival. We arrived at 9:30pm and were given a room that was not suitable for a family, despite my prior request. When I raised this at reception, I was told the hotel was fully booked and that my message hadn’t even been read. This lack of communication caused immediate issues. I had to book an additional room for the following night so my daughter could have her own space, but she was then unable to check in without me being present, which created unnecessary stress. We were also travelling with a disabled guest, and the parking was a long distance away, which was completely unsuitable. The service was poor throughout. The coffee machine was out of order in the morning, and when I asked about a refund for the rooms due to the issues, I was met with a receptionist who had a very rude and dismissive attitude. I was also surprised to learn that rooms are not cleaned during your stay, which is not clearly communicated and not what I would expect. Due to all of the above, we checked out early (less than 24 hours after arrival) and had to find alternative accommodation. Overall, this was a very disappointing stay and poor value for money. I am currently pursuing a refund"