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"Great location, comfortable room, very helpful staff"

"Generally all staff were polite and smiley faces . "

"Property was very clean and staff was extremely helpful. Excellent value."

"Easy to get much- needed early check- in for a reasonable fee which also included upgrade to a suite. The West Tower pool was lovely but quite crowded even at the dinner hour. The East Tower pool should have been opened to accommodate the swimmers. The breakfast buffet was great, with a wonderful variety of foods. The airport shuttle was prompt and very helpful "

"A lovely hotel in a great location. Really efficient check-in and check-out - super simple with the kiosks. The room is nicely set up with amenities like pajamas and slippers. The breakfast was great - a lot of variety, tea, coffee, juice, Korean dishes, and more. The location is perfect - restaurants and coffee shops around that are open late. Walked to Seoul station afterwards. Because it is on the 11th floor (you take the elevator to reception), it was really quiet. Didn’t hear any noise from the street at all. A solid place to stay in Seoul. "

"Excellent location"

"5 stars"

"First time staying at Lotte hotel. It was a wonderful stay. One of the best hotel we’ve stayed in Seoul. The room was so spacious and comfortable. Definitely would recommend this hotel!"

"Staff courteous and attentive and always offer assistance "