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"The staff had a unacceptable level of customer service and were not cooperative ."

"Lack of shelving unit in the bathroom for women, no place to put makeup bag "

"We absolutely loved staying here. The staff was very friendly and helpful. The room was cleaned everyday and bottled water was always left. We would definitely stay here again in the future! Thank you for an amazing stay! "

"Amazing stay at Lotte World Hotel😍 I just love this hotel; from the design, the ambiance, the entire staff (from the front desk, the concierge, the restaurant…) was extremely helpful and so friendly. Everything was absolutely perfect 👍 The food at the restaurant was so delicious with a wide range of wine selection…and we couldn’t get enough☺️ The location is great! (Attractions, department store, a few blocks from a street foods etc…) "

"Friendly and helpful staff. Hotel is a bit old but still clean and everything works."

"Very convenient hotel. Good location and very good service. "

"I chose the hotel due to its location and proximity to public transportation and sites of interest. That is exactly what I got. The room on arrival was clean and provided all basic essentials. Lobby staff were friendly and helpful. Minor complaint, the pressure of the shower was slow flowing and in some areas of the hotel there is a smell that smells like bad sewage issues. This might well be the case as we were advised not to throw toilet paper into the toilet bowl and into the bin provided."

"Very nice"

"Staff are great support "

"This was our second stay and book 2 bed rooms and was upgrade to a bigger room. The staffs was polite and friendly. There is a direct bus (6015) from the airport and stop in front of the apartment which is very convenient. It's near to Seoul station Chungjeongo station and Lotte Mart. We found out that take a taxi to the surrounding area is much more convenient, fast and cheaper especially when you travel with family of four. Overall we enjoyed our stay and will come back again."