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"Modern and thoughtfully designed hotel with great amenities, courteous and helpful staff, and a hip vibe that belies the neighborhood. The bathroom was well stocked, the shower a pleasure, and housekeeping was unseen but we always had clean towels and water. Every request we made of the staff was handled promptly and personally, kudos for the outstanding service. The location is, unfortunately, not ideal for such a premier property. The area is not really walkable, there isn't much to do around the neighborhood, and Grab drivers spent way too much time making u-turns due to the poor road layout around the hotel. The blackout curtains were very effective but sound dampening could have been better. All-in-all, five-star hotel in a two-star neighborhood."

"Everything good"

"Room was clean and well maintained. Good WiFi and Air-cond. All staffs were efficient, professional and courteous. Had a very comfortable stay. Thank you."

"Nice"

"Great options for breakfast. Large varieties. Specially loved the beverages. I had excellent "

"Nice room, but very quiet location with little food n shopping options in the immediate surroundings. The fire alarm went off, but the announcement could not be heard inside the room. This is a fire safety concern that needs to be looked into."

"We stayed in many hotels in Malaysia. This one by far was the best one! "

"All staff are excellent. We had a lovely stay here for three nights. Food is really very good with much choice. If we are in Penang we will definitely come here again. "

"Being on a unesco world heritage site, I loved their use of Old colonial furniture and fixtures. Staff were great. Very friendly. Great breakfast. Right in the middle of old town Georgetown. Close to the free CAT shuttle bus. The Red Village market a perfect place for great reasonably priced dinner. Would stay there again"