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The customer service provided in this hotel was second to none. We were collected from the airport and returned to the bus depost free of charge. They also provided a taxi service to the town centre and back for just over £1.00 each way. Before we arrived they were extremely helpful and arranged trips and taxis for us at more competitive rates that we could attain ourselves. The bedroom was very clean and comfortable and while the bathroom was small it was quite adequate. The breakfast was...

The room was very clean and also spacious. The staff were accommodating as we required an extra night and they sorted it out for us immediately. We did have to hire a heater from them as, as is quite normal in Cusco, it gets chilly at night time and most places don’t use central heating. We slept great both nights, and breakfast was a nice added touch.

Good breakfast Clean room

Close to all the amenities & walking distance to the main PLAZA DE ARMAS.. beautiful boutique hotel, with colonial style architecture, lovely rooms, but the main thing about this hotel, is the people who work there, the best customer service, they make you feel at home, nothing is to much, even when airline lost our luggage, big problems with flights..etc.. they went extra mile for us, translated everything from Spanish to English for us, solve the problems that we had, specially need to...

At every central area , clean and friendly staff

I stayed here on my way to Machu Picchu and again on my way back to Lima. The reception staff were pleasant, courteous and professional. The concierge helped me locate a shop, in Cusco, selling football (soccer) shirts. The luggage that I left for storage while I was at Machu Picchu was already waiting for me in my room when I returned.

Hotel has a beautiful view over Cusco. The breakfast was delicious and the staff is helpful and very kind.

This was a very pleasant place to stay, especially due to the unfailing hospitality and helpfulness of the Senora and her staff. Although located at a distance from Cusco's historical centre, taxis were easy to access for around £1.50 (S/6) and there was a cheap bus service (20p) if you don't mind having to stand part of the way. There are excellent markets nearby, where - as on the bus - you get a broader feel of contemporary Peruvian society.

Our room was fabulous and spacious. We were greeted upon arrival every time we returned to the hotel. Breakfast was everything you could ask for and views that only added to the experience. We were able to walk everywhere although it was pretty hilly!!!

This hotel is everything I could’ve ever asked for during my stay in Cusco! It’s a super great location, awesome and friendly staff, good selection for breakfast, and impeccable rooms with great character. Travelling on my own I felt so safe and got great help in arranging for airport transfers and other services during my two separate stays (I came back towards the end of my trip as I was so pleased the first time!). Totally recommend!

We absolutely loved our stay at Novotel Cusco! Our room was spacious, spotless and beautifully maintained, with all the communal areas smelling fresh and inviting. The grounds were lovely, and we particularly enjoyed having the spa on site. A great location within walking distance of the centre, with a lovely touch of luxury. Would 100% recommend!

New clean, comfortable stay. 20 minutes walk to square.