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"I booked this property so we could have a pool side get away, then to find out that their pool was down. It was suppose to be ready for the next night that we stayed and again, no pool. Had I known, I would have booked elsewhere. The room was nice, but could have stayed home and watched T.V. and not paid for a doggie sitter. :( There was no room number on our door and elevators were so very slow. No ice either. "

"Very clean, smells amazing in the lobby, accommodating and very nice staff "

"Clean hotel. Affordable accommodations. Nice restaurant called Betts right next to lobby. Lobby was clean and nice with a modern fireplace to keep warm. Will definitely be back."

"Expensive hotel food and drinks"

"Perfect stay"

"good the prices"

"Dated but clean. Art deco in public spaces was stunning. Dinner at 1931 was good but pricy. A nice occasional treat."

"Our stay at the Westin Cleveland was extremely disappointing. The first room they put us in was clearly not cleaned properly — the tub had dirt and debris all over it and the shower wouldn’t even get hot. After complaining, they moved us to another room, which somehow wasn’t any better. The second bathroom had a hair sitting in the tub and the shower only got lukewarm. To make matters worse, the front desk staff was rude when we checked out, and when we tried calling from the room earlier in the stay they simply stopped answering the phone after moving us to the second room. Overall, it felt like cleanliness and customer service were the last thing this hotel cared about. Very disappointing experience."

"the breakfast was great! good selection"