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"The staff and the hotel is GREAT!!! The only complaint I have is the airconditioner NEEDS TO BE CLEANED WITH DISINFECTANT. many hotels don’t realize that when the smell of mold and mildew (common in tropics)is coming from the aircon that means the guests are breathing in mold and mildew spores which can make guests sick. I was put on antibiotics and was sick for a week. Highly recommend this happens or I will not be staying again. "

"The Best Western truly stands out as the top hotel in Puerto Princesa, thanks to its exceptional staff! A special shoutout to Kay, Jessica, JC, and Ruffa — your incredible care made our stay unforgettable. Thank you all for going above and beyond! "

"Staff are friendly!"

"Nolitz was a wonderful waiter! He was very polite and friendly. All of the staff at the front desk and the shuttle driver were very warm and pleasant. Thankyou for the wonderful stay Charlie’s! "

"Best view for evening dining"

"great"

"Very nice property. Staff are friendly and helpful. All in all it was a great stay😊"

"This place was amazing. So glad we moved. We were meant to stay elsewhere, but due to condition of other hotel we needed another hotel. Feels like a fancy hotel. There were a few small things that could have made the stay even better but little things like signage and housekeeping was a bit slow some days. We went to use spa about 2pm, and no one was there, waited five minutes, then I went to room to call them, no answer. I called reception and they said they would check, still not sure. In the end we went to reception again. Turns out they were busy at that time, but a sign up to indicate this would solve issues. We also ran out of toilet paper and that took a very long time to get replaced. Lucky they have extra toilets. Other small nitpicks, they don't have a water cooler, only bring two tiny water bottles daily. They should be more water filters as there are no places close and they charge for water. Maybe also some black tea as well as coffee in room. But pool bar was great, food was great, bands nightly were great. Pool area is amazing. Gym is good. We opted for breakfast buffet and that was also good. Organised tour through hotel and that was really good also. Massage was amazing and very nice inside. Really did love our stay there and didn't want to leave."

"Breathtaking views! Great staff! Clean rooms, great food and drink choices. Would stay here again. "