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"Staff was amazing "

"Hotel was nice room was good. Staff however was not helpful. Concierge desk could not even give me directions to metro station. She just said to take an uber. The website said it is a 3 min drive. I put into my gps and its a 15 min drive. I asked another guest and they were able to tell me how to get there in 3 mins. They didnt tell me i needed a voucher for breakfast even when i asked at checkin that it was included. No mention that i needed a voucher. Then our 2nd night there a group of young kids checked in. All on our floor. 2 and a half hours of yelling and running up and down halls along with slamming doors. I called down and they said they would speak to chaperones. Continued til 1030 pm. Woken up by 5:30 to the start of it all over again. Complained again at check out but they had nothing to say but sorry. "

"A"

"Had to pay for parking breakfast was expensive but the staff was helpful"

"Hotel was easily located and in the center of Inner Harbor- walking distance to restaurants, CFG Arena, and local entertainment. The common areas of the hotel were clean. The room was mediocre. It had no fridge or couch in a king room, a huge disappointment. The window was very small and there was barely any lighting- it felt like a college dorm room. Did not feel it was appropriately advertised online."

"-"

"The hotel is in a prime location at the Inner Harbor in Baltimore, MD. The price is also very reasonable given the location. Was pleasantly surprised with my standard King room - tall ceilings and faux balcony that permitted opening of the balcony doors for fresh air. I would rate this stay higher if it wasn't for the lobby music that was playing late into the night, past midnight, that could be heard from the 3rd floor. The hotel layout has an inner, covered lobby space in the middle and all the rooms are at the perimeter. So, the lobby music can be heard throughout the hotel. Ironically, there was no music playing that loudly when I checked out at 9am the next day. Please, consider lowering the volume past 10pm so guests can sleep more comfortably. Thanks."

"Nothing will not stay there again"

"The shuttle was great...pickup from rental car facility and offered to take us to where we wanted to eat. The only complaint is that I assume the TV in the lobby was on all night and we could hear it in our room, which didn't allow us to get a lot of sleep. Maybe turning it down a bit would have helped. I thought it was another person's room but I don't think so. Loud enough to hear from 10:30 till we got up at 4 am"