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Clean, beautiful Onsen, friendly and kind staff.

We were very comfortable at Hotel Karuizawa Cross. We liked the clean and spacious room, and we appreciated the friendly and helpful gentleman at the reception desk. Dinner at the Italian restaurant in the hotel was delicious, and the hot breakfast buffet the next morning was appreciated. Additionally, Hotel Karuizawa Cross is located next to a popular street with shops and restaurants. We look forward to our next visit!

They were able to accommodate a last minute booking. Rooms were large for Japanese standard and the free breakfast was better than some we've paid for (eggs, ham, curry, soup, drinks). Would stay here again.

Requested a toddler bed as advertised as free when I booked the room. It wasn’t provided and when I asked for it I was told that it would be an additional ¥8990. Pool advertised is also a hefty additional charge

We had the japanese western style room which comes with a small Japanese dining area which was very useful. The toilet has a bathtub and the shower head with a mid high stool useful for elderly and pregnant women. Appreciate that the toilet bowl is separated from the bathroom. The beds were really comfy and has beady pillows. The blanket was very cushy. There's a delicia supermarket 15mins by foot. And lots of home run restaurants within 10mins by foot. Love that L2 there's a common area where you could bring your own food to microwave. However, would be better if they could place a basket containing water, towels even if a do not disturb sign is being put up.

It is a really excellent hotel with wonderful staff. The room was very good.

Convenient location! Beds were very comfortable. Awesome that you use plastic covers over the remote control, and cups are individually wrapped. Breakfast was very good! Everyone was kind and helpful.

Great stay and easy to get to hotel. Room shows wear and tear, but it’s not their fault. Us travelers need to be more aware and take better care of the rooms.

The service during my stay in Hoshinoya was the best. It was good time to fully enjoy nature during my stay. Thank you very much to all member of Hoshinoya.