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"The Crowne plaza Suzhou was very clean. The bed very so comfortable and the room was good. The breakfast was superb. Lots of options both Chinese and western. It is located near a shopping centre and also easy access to the metro. There is a walkway around jinji lake accessible from the hotel. We ate 3 nights in the Prince restaurant in the hotel. On 2 occasions, the food was superb. On our last night, the service was dreadful and we waited over 1 hour for food. We asked for non spicy food but it came out so full of chillies that we couldn’t eat it. We ended up leaving the restaurant, very disappointed. On check in, they did not recognise my hotels.com gold membership. Again, I was very disappointed with that. I hope the hotel fixes these issues as it is a good place to stay. "

"The service is fantastic, especially bravo to Miss Wang and Ms Mia from concierge, even though they are just intern, but the quality of service they provided is way beyond expectation. "

"Spotless in every sense . I have not seen a hotel even at much higher pieces who has paid great attention to so many small but important things. My hat is off to their management and Chinese culture of care. Intentional plug in the rooms, thoughtfully placed night lights, flashlight, fire proof escape jacket, emergency assistance button by The bed side in addition to phone in the toilette . All These fine details in addition to; - incredible downtown location - fantastic buffet breakfast (both Chinese and western choices) - beautifully and intelligently designed and furnished rooms giving sense of more space with mirrors and all white interior "

"Such a wonderful experience! Location, safety, amenities, comfort and service was top notch. Special shoutout to Mr, Cao at the front desk for outstanding assistance which made our stay the best ever. He assisted with information, ticket reservations and service. "

"Very well maintained, friendly staff and good location for restaurants and malls and museum."

"Wonderful"

"Hotel rooms are very nice and clean. The hotel is very quiet and clean staff is very friendly and attentive. Restaurant are not as good as they should be. Other than that the hotel is very to stay at "

"Impressed with the room and room size. View from the room was great as well."

"location is good"