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"Thank you! I really enjoyed my stay. What stood out the most was the cleanliness of the room—it was spotless and very well maintained. The staff were also extremely courteous and professional, always ready to assist. Overall, the combination of comfort, service, and well-kept amenities made the experience excellent."

"Great location with direct access to subway. Clean room with friendly service"

"It was such a wonderful surprise, the hotel is in the famous Suzhou traditional garden setting, right next to a park with an ancient tower and beautiful gardens. The rooms are luxuriously furnished with classic Chinese wooden decorations. The staff are super friendly and very helpful. rooms are very clean. The breakfast is outstanding I will go again anytime I go to the area, specially trying to reserve a room that faces the garden with impeccable views. Definitely the place to stay in the city"

"Great location 1 min walk to a subway station! Excellent service! They are quick, responsive, personable! 10/10 would recommend!"

"Great price with great breakfast! "

"The room is very clean and spotless,. The housekeeper cleans room and changes the sheets every day. Front desk staff and the manager are very friendly. they offer help anytime I ask. I like the breakfast buffet.There is a lot of variety food that is very fresh. There is the staff who cooks on side as well . The location of the hotel is perfect. I can access public transportation at short walking distance. I can find a lot of different restaurants, shopping center at a few minutes walk. I enjoyed my stay. Silly."

"Cynthia Zheng was a lovely doorman. Club Lounge is amazing. Would stay at Shangri-La again."

"Friendly staff and clean room"

"Beautiful rooms, facilities and excellent staff "