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"Shelley was the most helpful! "

"No hot water for showers due to a water leak the previous day! Room ok basic. Pool very small, overcrowded with families with young children "

"Ideal for a short break"

"Kept up most of the night with the room across me slamming their doors and constantly knocking what seemed every 5 minutes, I heard other people complaining about it to them and when I had enough I called reception to ask for another room, they had none with a double bed and said they would talk to the room making the noises in 5 minutes. About an hour had gone by before someone from reception knocked on their door and said multiple rooms have complained about the noise, after he went back to reception, the noise carried on. "

"The hotel is well located within Lyndhurst and for the New Forest. Staff are polite and friendly, there is large car park for the hotel. Good Breakfast, from continental to full English. Our room was clean and well maintained, with a comfortable bed. "

"Staff at check in were great. Car park was very full because there's a public gym at the hotel. Hotel rooms are weird - there's only a window in the bathroom. No fresh air available in the actual hotel room. Air con system is rubbish. Room was dusty throughout. Terrible night's sleep because there was a thumping noise coming from above my room - it sounded as if we were directly under the gym and there was always someone throwing weights at all hours. Not a good experience. "

"WiFi is awful! It’s just really poor but free so everyone is using a system not able to cope.Also, disabled parking spaces were blocked off with building work so parking was harder than it should have been. Breakfast was very good and staff in the restaurant each take a station and were really on it all the time so nothing ran empty and everything was hot and fresh and there were no delays. The pool was nice but the jacuzzi is colder than it should be and was fed with cold water."

"Clean room.. lovely staff easy parking"

"Nice and welcoming hotel, very handy for our stay!"