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"Quick check in and friendly staff"

"I was turned away after came in from the airport at 2am. I was told I need to come back at 11am. I was charged the entire stay regardless. I wouldn't recommend this hotel to anyone "

"Hotel location is good, staff very nice and willing to help. Breakfast quite balance. Room clean and comfortable. The only negative observation is the bath top, extremely small and dangerous, it is slippery and high too reach. "

"The property was in a good location. Being picked up at the airport upon arrival was great. Manager did not speak english and failed to mention that dishes for the kitchen were actually in our room. We were not told in advance about the cultural show. There was only a sign in Spanish on the day it took place, so we missed it. The batheoom was extremely small. No bar soap or shampoo available. Breakfast was prepackaged processed foods. Pretty much the same thing for the entire stay. I thought it...

"I liked our room with the view of the harbor. It could have been cleaner. Our room had toilet paper, liquid soap, and two towels. There were no cups, glasses, tissues, hand towels, washcloths, shampoo, or lotion. No USB ports. Talk about sparse! Good thing it was only one night and inexpensive."

"Budget Hotel, good for short stays. staff is very friendly."

"I was scheduled to stay just one night, but due to the cancellation of my cruise, I stayed an additional night. They were extremely helpful. I was able to use their phone (toll free) and make arrangements with their assistance. They offered a warm, caring atmosphere in my time of stress. Andry, the day manager, and Andre, the Manager/Owner were the BEST! I would definitely stay there again if I had the chance."

"As we went into the building the security guard stopped us and asked us where we were going— we explained we were checking in and he directed us to the room in the building where the “front desk” is. We knocked on that door for close to 20 minutes; we knocked from 9 am to 9:20 before we gave up and came down the elevator to the main building (A -> B). The security guard let us know he had no key for us and if there was no one there there’s nothing he could do. I called Expedia because this...

"Great location an d easy walk to moai "

"The hotel is located close to the more peaceful part of the park - this means however that a lot of driving or long transfers are needed for the Eastern parts. Transfers and activities are horribly expensive, but this is the case everywhere in Torres del Paine. Overall, we liked the location as the roads were empty, we had our own car and the views from our room were magnificent. A few other positives: the spa was great, even if at times it felt crowded. The staff there were very friendly and...