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"My room lights didn't work "

"I had a very disappointing experience during my stay. The room was not clean upon arrival the refrigerator was dirty, and the toilet was not functioning properly, as it needed to be flushed twice every time. Only one shampoo was provided, and despite staying for three days, housekeeping never replenished it.Additionally, the room was extremely noisy throughout the entire night. After traveling for two days, I was exhausted and unable to get any rest at all. Around 4 AM, I went to the front desk to request a room change, but I was told to come back later because there were no available rooms at that moment. When I returned later that day, another staff member informed me that there was no note left by the previous employee regarding my request. I explained the situation again and simply asked for a quiet room so I could finally get some proper sleep.Overall, this stay was very frustrating due to poor cleanliness, lack of basic amenities, and unprofessional communication between staff. I hope improvements are made so future guests can have a better experience."

"We were locked outside at 11:30 pm for close to an hour. I had left the key card in the room. I was told if that happened there was going to be a night security person. He came for work when we were locked out and also couldn't get into the building. He was very nice and really tried every option but I had a child with me and a flight to catch. He was eventually able ro get a guest who could hear the pounding to let us in the lobby. He didn't know how to make us a key and wasn't able to get ahold of anyone on rhe phone until close to an hour. Very stressful. Also the overflow parking lot had nonguests staying in their cars."

"Great resort for ski in and out, with easy access to the slopes and tram!"

"The room was very comfortable. We will definitely stay here again."

"Na"

"Breakfast only had buffet option and it was not that good. Not much selections."

"Any Hyatt hotel will always be my first choice for my staycations. Hyatt Place has always been good to me. Stayed here a few times & have never had a problem. Check-in is always smooth. Room is just right. Noise level is minimal. Breakfast is always fulfilling, maybe add some flavored creamers (that would be great). All in all, I’ve no complaints. "

"Great breakfast. Rooms were clean and bed was comfortable. Decor was interesting with plenty of Fairbanks history. Unexpected suprise of a pie upon check in! Good experience overall and I would def come again. I wish they had a hot tub."