Diplomatic Enclave Chanakyapuri, New Delhi, Delhi N.C.R
Reviews
9.6
Exceptional
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Response from Anupam Dasgupta, Area VP (North) & General Manager on 20 May 2024
We are truly honoured to receive your perfect score following your recent stay at The Leela Palace New Delhi. At the Leela each and every team member takes pride in upholding the tradition of ‘Atithi Devo Bhava’ meaning ‘Guest is God’ and so in all sincerity each of us work hard towards weaving a magical memorable experience for our patrons. We are glad the efforts and luxurious facilities at the palace earned us your valuable recognition. Team Leela looks forward to many more opportunities of welcoming you back to the ‘palace of your choice’ in Delhi soon. With warmest regards,Anupam Dasgupta, Area VP (North) & General Manager
The customer service is excellent. Mona and her team went out of their way to make my stay comfortable. The Thai food in room dining is fabulous! Spa service is wonderful as well.
sunita
Stayed 1 night in May 2024
Response from Anupam Dasgupta, Area VP (North) & General Manager on 17 May 2024
We are truly honoured to receive your perfect score following your recent stay at The Leela Palace New Delhi. At the Leela each and every team member takes pride in upholding the tradition of ‘Atithi Devo Bhava’ meaning ‘Guest is God’ and so in all sincerity each of us work hard towards weaving a magical memorable experience for our patrons. We are glad the efforts and luxurious facilities at the palace earned us your valuable recognition. Your kind words of praise for Mona and her team and Spa staff is highly appreciated. Team Leela looks forward to many more opportunities of welcoming you back to the ‘palace of your choice’ in Delhi soon. With warmest regards,Anupam Dasgupta, Area VP (North) & General Manager
Great customer service and large rooms. Spa is excellent.
sunita
Stayed 4 nights in May 2024
Response from Anupam Dasgupta, Area VP (North) & General Manager on 8 May 2024
We are truly honoured to receive your perfect score following your recent stay at The Leela Palace New Delhi. At the Leela each and every team member takes pride in upholding the tradition of ‘Atithi Devo Bhava’ meaning ‘Guest is God’ and so in all sincerity each of us work hard towards weaving a magical memorable experience for our patrons. We are glad the efforts and luxurious facilities at the palace earned us your valuable recognition. Team Leela looks forward to many more opportunities of welcoming you back to the ‘palace of your choice’ in Delhi soon. With warmest regards,Anupam Dasgupta, Area VP (North) & General Manager
Response from Anupam Dasgupta, Area VP (North) & General Manager on 6 May 2024
We are truly honoured to receive your perfect score following your recent stay at The Leela Palace New Delhi. At the Leela each and every team member takes pride in upholding the tradition of ‘Atithi Devo Bhava’ meaning ‘Guest is God’ and so in all sincerity each of us work hard towards weaving a magical memorable experience for our patrons. We are glad the efforts and luxurious facilities at the palace earned us your valuable recognition. Team Leela looks forward to many more opportunities of welcoming you back to the ‘palace of your choice’ in Delhi soon. With warmest regards, Anupam Dasgupta, Area VP (North) & General Manager
Wonderful service, incredible pool on top - should be advertised much more - so lovely and surprisingly clear and fresh.,
Samantha
Stayed 1 night in Apr 2024
Response from Anupam Dasgupta, Area VP (North) & General Manager on 3 May 2024
We are truly honoured to receive your perfect score following your recent stay at The Leela Palace New Delhi. At the Leela each and every team member takes pride in upholding the tradition of ‘Atithi Devo Bhava’ meaning ‘Guest is God’ and so in all sincerity each of us work hard towards weaving a magical memorable experience for our patrons. We are glad the efforts and luxurious facilities at the palace earned us your valuable recognition. We are delighted that you enjoyed the freshness of our rooftop pool. Team Leela looks forward to many more opportunities of welcoming you back to the ‘palace of your choice’ in Delhi soon. With warmest regards,Anupam Dasgupta, Area VP (North) & General Manager
The service at Leela is excellent. Ankit Gullia did a great job helping me through the check in process at the Delhi airport- making my flight back stress free and enjoyable. I definitely plan to stay at the Leela Palace the next time I’m in Delhi:)
Jennifer
Stayed 1 night in Apr 2024
Response from Anupam Dasgupta, Area VP (North) & General Manager on 1 May 2024
I wanted to take a moment to personally thank you for your recent visit to The Leela Palace New Delhi. We truly appreciate your feedback and are thrilled to hear that you gave us full marks on the survey. Receiving a perfect score is a testament to our team's dedication to providing exceptional service and a memorable experience for our guests. Your feedback is invaluable to us as we constantly strive to exceed expectations and improve our offerings. We take great pride in ensuring that every aspect of your stay is of the highest quality, and we are delighted that we met your expectations. Your positive evaluation and words of praise for Ankit encourages and motivates him to continue delivering outstanding service to all our guests. We look forward to welcoming you back to ‘the palace of your choice’ soon and providing you with another remarkable experience.Warmest regards,Anupam Dasgupta,Area VP (North) & General Manager
Very nice hotel. Great breakfast spread. Loved the roof-top pool. We especially liked the help at the airport by Ankit Gullia, who made it easy for us to navigate IndiGo airlines.
Margarethe
Stayed 1 night in Apr 2024
Response from Anupam Dasgupta, Area VP (North) & General Manager on 1 May 2024
We are truly honoured to receive your perfect score following your recent stay at The Leela Palace New Delhi. At the Leela each and every team member takes pride in upholding the tradition of ‘Atithi Devo Bhava’ meaning ‘Guest is God’ and so in all sincerity each of us work hard towards weaving a magical memorable experience for our patrons. We are glad the efforts and luxurious facilities at the palace earned us your valuable recognition. Your kind words of praise for Ankit is highly appreciated. Team Leela looks forward to many more opportunities of welcoming you back to the ‘palace of your choice’ in Delhi soon. With warmest regards,Anupam Dasgupta, Area VP (North) & General Manager
Response from Anupam Dasgupta, Area VP (North) & General Manager on 27 Apr 2024
We are truly honoured to receive your perfect score following your recent stay at The Leela Palace New Delhi. At the Leela each and every team member takes pride in upholding the tradition of ‘Atithi Devo Bhava’ meaning ‘Guest is God’ and so in all sincerity each of us work hard towards weaving a magical memorable experience for our patrons. We are glad the efforts and luxurious facilities at the palace earned us your valuable recognition. Team Leela looks forward to many more opportunities of welcoming you back to the ‘palace of your choice’ in Delhi soon. With warmest regards, Anupam Dasgupta, Area VP (North) & General Manager
Lovely hotel with great service and good food. Spa is amazing
Fatema
Stayed 3 nights in Apr 2024
Response from Anupam Dasgupta, Area VP (North) & General Manager on 22 Apr 2024
We are truly honoured to receive your perfect score following your recent stay at The Leela Palace New Delhi. At the Leela each and every team member takes pride in upholding the tradition of ‘Atithi Devo Bhava’ meaning ‘Guest is God’ and so in all sincerity each of us work hard towards weaving a magical memorable experience for our patrons. We are glad the efforts and luxurious facilities at the palace earned us your valuable recognition. Team Leela looks forward to many more opportunities of welcoming you back to the ‘palace of your choice’ in Delhi soon. With warmest regards,Anupam Dasgupta, Area VP (North) & General Manager
I truly enjoyed all aspects of my stay. I look forward to returning!
Jyoti Bala
Stayed 2 nights in Apr 2024
Response from Anupam Dasgupta, Area VP (North) & General Manager on 19 Apr 2024
We are truly honoured to receive your perfect score following your recent stay at The Leela Palace New Delhi. At the Leela each and every team member takes pride in upholding the tradition of ‘Atithi Devo Bhava’ meaning ‘Guest is God’ and so in all sincerity each of us work hard towards weaving a magical memorable experience for our patrons. We are glad the efforts and luxurious facilities at the palace earned us your valuable recognition. Team Leela looks forward to many more opportunities of welcoming you back to the ‘palace of your choice’ in Delhi soon. With warmest regards,Anupam Dasgupta, Area VP (North) & General Manager
Superb service. It seems that their priority is that each
guest is taken care of and they go above and beyond if they do an error to fix it. Lovely stay and area was super safe! Their restaurants were great with delicious food. Thank you leela.
Liset
Response from Anupam Dasgupta, Area VP (North) & General Manager on 16 Apr 2024
We are truly honoured to receive your perfect score following your recent stay at The Leela Palace New Delhi. At the Leela each and every team member takes pride in upholding the tradition of ‘Atithi Devo Bhava’ meaning ‘Guest is God’ and so in all sincerity each of us work hard towards weaving a magical memorable experience for our patrons. We are glad the efforts and luxurious facilities at the palace earned us your valuable recognition. Team Leela looks forward to many more opportunities of welcoming you back to the ‘palace of your choice’ in Delhi soon. With warmest regards,Anupam Dasgupta, Area VP (North) & General Manager
10/10 Excellent
PIYUSH, sunrise
15 Apr 2024
PIYUSH
Stayed 2 nights in Apr 2024
Response from Anupam Dasgupta, Area VP (North) & General Manager on 6 May 2024
We are truly honoured to receive your perfect score following your recent stay at The Leela Palace New Delhi. At the Leela each and every team member takes pride in upholding the tradition of ‘Atithi Devo Bhava’ meaning ‘Guest is God’ and so in all sincerity each of us work hard towards weaving a magical memorable experience for our patrons. We are glad the efforts and luxurious facilities at the palace earned us your valuable recognition. Team Leela looks forward to many more opportunities of welcoming you back to the ‘palace of your choice’ in Delhi soon. With warmest regards, Anupam Dasgupta, Area VP (North) & General Manager
Excellent Hotel, very high quality with service too match.
Paul
Stayed 2 nights in Apr 2024
Response from Anupam Dasgupta, Area VP (North) & General Manager on 15 Apr 2024
We are truly honoured to receive your perfect score following your recent stay at The Leela Palace New Delhi. At the Leela each and every team member takes pride in upholding the tradition of ‘Atithi Devo Bhava’ meaning ‘Guest is God’ and so in all sincerity each of us work hard towards weaving a magical memorable experience for our patrons. We are glad the efforts and luxurious facilities at the palace earned us your valuable recognition. Team Leela looks forward to many more opportunities of welcoming you back to the ‘palace of your choice’ in Delhi soon. With warmest regards,Anupam Dasgupta, Area VP (North) & General Manager
10/10 Excellent
Sohil
Travelled with family, Travelled with family and small children
Amazing service and staff. Naresh at te airport was exceptional. The staff in the royal club were excellent and helpful and the food at the restaurants was top quality.
Sohil
Stayed 3 nights in Apr 2024
Response from Anupam Dasgupta, Area VP (North) & General Manager on 13 Apr 2024
We are truly honoured to receive your perfect score following your recent stay at The Leela Palace New Delhi. At the Leela each and every team member takes pride in upholding the tradition of ‘Atithi Devo Bhava’ meaning ‘Guest is God’ and so in all sincerity each of us work hard towards weaving a magical memorable experience for our patrons. We're thrilled to hear that you had such a positive experience with our service and staff, especially Naresh at the airport. We'll be sure to pass along your compliments to him and the rest of our team. It's great to know that you enjoyed the excellent service in the royal club and the top-quality food at our restaurants. Team Leela looks forward to many more opportunities of welcoming you back to the ‘palace of your choice’ in Delhi soon. With warmest regards,Anupam Dasgupta, Area VP (North) & General Manager
Response from Anupam Dasgupta, Area VP (North) & General Manager on 12 Apr 2024
We are truly honoured to receive your perfect score following your recent stay at The Leela Palace New Delhi. At the Leela each and every team member takes pride in upholding the tradition of ‘Atithi Devo Bhava’ meaning ‘Guest is God’ and so in all sincerity each of us work hard towards weaving a magical memorable experience for our patrons. We are glad the efforts and luxurious facilities at the palace earned us your valuable recognition. Team Leela looks forward to many more opportunities of welcoming you back to the ‘palace of your choice’ in Delhi soon. With warmest regards,Anupam Dasgupta, Area VP (North) & General Manager
The staff was extremely friendly and the property is well kept and clean
Rajneesh Paul
Stayed 10 nights in Mar 2024
Response from Anupam Dasgupta, Area VP (North) & General Manager on 4 Apr 2024
We are truly honoured to receive your perfect score following your recent stay at The Leela Palace New Delhi. At the Leela each and every team member takes pride in upholding the tradition of ‘Atithi Devo Bhava’ meaning ‘Guest is God’ and so in all sincerity each of us work hard towards weaving a magical memorable experience for our patrons. We are glad the efforts and luxurious facilities at the palace earned us your valuable recognition. Team Leela looks forward to many more opportunities of welcoming you back to the ‘palace of your choice’ in Delhi soon. With warmest regards,Anupam Dasgupta, Area VP (North) & General Manager
Our first time in India and stayed two nights at the Leela Palace after reading all the excellent reviews. Booking into a Premier Royal room gave a one way airport pickup or drop off which we used to get to the hotel. This took the pressure away from finding a taxi that would actually deliver us to the hotel safely. Our driver was amazing and informative. On arrival at the hotel we were treated like royalty and our room was very nice. Only down side was staff in the Cube restaurant need more training around dietary issues that people may have. My wife is vegan and they struggled to understand what was or wasn’t vegan. Sometimes we ordered food and it never arrived. Overall a fantastic stay and we probably would return.
Stephen
Stayed 2 nights in Mar 2024
Response from Anupam Dasgupta, Area VP (North) & General Manager on 1 Apr 2024
I wanted to take a moment to personally thank you for your recent visit to The Leela Palace New Delhi. We truly appreciate your feedback. It's wonderful to hear that you found your stay enjoyable overall, and that the Premier Royal room and the airport pickup service met your expectations.Your feedback regarding the dietary accommodations at the Qube restaurant is greatly appreciated. We deeply apologize for any inconvenience caused by the misunderstanding of your wife's vegan preferences and the lapses in service. Rest assured, we take your comments seriously and will work diligently to improve the training of our staff to ensure they are better equipped to handle such requests in the future.We are thrilled to know that despite this hiccup, you still had a fantastic stay with us. Your satisfaction is our priority, and we would be honoured to welcoming you back to ‘the palace of your choice’ soon and providing you with another remarkable experience.Warmest regards,Anupam Dasgupta,Area VP (North) & General Manager
10/10 Excellent
Mallinath
30 Mar 2024
Mallinath
Stayed 1 night in Mar 2024
Response from Anupam Dasgupta, Area VP (North) & General Manager on 19 Apr 2024
We are truly honoured to receive your perfect score following your recent stay at The Leela Palace New Delhi. At the Leela each and every team member takes pride in upholding the tradition of ‘Atithi Devo Bhava’ meaning ‘Guest is God’ and so in all sincerity each of us work hard towards weaving a magical memorable experience for our patrons. We are glad the efforts and luxurious facilities at the palace earned us your valuable recognition. Team Leela looks forward to many more opportunities of welcoming you back to the ‘palace of your choice’ in Delhi soon. With warmest regards,Anupam Dasgupta, Area VP (North) & General Manager
Response from Anupam Dasgupta, Area VP (North) & General Manager on 30 Mar 2024
I wanted to take a moment to personally thank you for your recent visit to The Leela Palace New Delhi. We truly appreciate your feedback as we constantly strive to exceed expectations and improve our offerings. We take great pride in ensuring that every aspect of your stay is of the highest quality, and we are delighted that we met your expectations. If there's anything else we can do to enhance your next stay, please don't hesitate to let us know. We look forward to welcoming you back to ‘the palace of your choice’ soon and providing you with another remarkable experience.Warmest regards,Anupam Dasgupta,Area VP (North) & General Manager
Response from Anupam Dasgupta, Area VP (North) & General Manager on 18 Mar 2024
We are truly honoured to receive your perfect score following your recent stay at The Leela Palace New Delhi. At the Leela each and every team member takes pride in upholding the tradition of ‘Atithi Devo Bhava’ meaning ‘Guest is God’ and so in all sincerity each of us work hard towards weaving a magical memorable experience for our patrons. We are glad the efforts and luxurious facilities at the palace earned us your valuable recognition. Team Leela looks forward to many more opportunities of welcoming you back to the ‘palace of your choice’ in Delhi soon. With warmest regards,Anupam Dasgupta, Area VP (North) & General Manager
One of the best hotels I have ever stayed, it felt like home, the staff was was amazing.. the feel of the hotel was out of the world.. one of the best choices for staycation..
Abhijit
Stayed 3 nights in Mar 2024
Response from Anupam Dasgupta, Area VP (North) & General Manager on 16 Mar 2024
We are truly honoured to receive your perfect score following your recent stay at The Leela Palace New Delhi. At the Leela each and every team member takes pride in upholding the tradition of ‘Atithi Devo Bhava’ meaning ‘Guest is God’ and so in all sincerity each of us work hard towards weaving a magical memorable experience for our patrons. We are glad the efforts and luxurious facilities at the palace earned us your valuable recognition. Team Leela looks forward to many more opportunities of welcoming you back to the ‘palace of your choice’ in Delhi soon. With warmest regards,Anupam Dasgupta, Area VP (North) & General Manager
10/10 Excellent
MOHAMED
15 Mar 2024
MOHAMED
Stayed 2 nights in Mar 2024
Response from Anupam Dasgupta, Area VP (North) & General Manager on 4 Apr 2024
We are truly honoured to receive your perfect score following your recent stay at The Leela Palace New Delhi. At the Leela each and every team member takes pride in upholding the tradition of ‘Atithi Devo Bhava’ meaning ‘Guest is God’ and so in all sincerity each of us work hard towards weaving a magical memorable experience for our patrons. We are glad the efforts and luxurious facilities at the palace earned us your valuable recognition. Team Leela looks forward to many more opportunities of welcoming you back to the ‘palace of your choice’ in Delhi soon. With warmest regards,Anupam Dasgupta, Area VP (North) & General Manager
8/10 Good
Kevin
12 Mar 2024
Kevin
Stayed 5 nights in Mar 2024
Response from Anupam Dasgupta, Area VP (North) & General Manager on 2 Apr 2024
I wanted to take a moment to personally thank you for your recent visit to The Leela Palace New Delhi. We truly appreciate your feedback as we constantly strive to exceed expectations and improve our offerings. We take great pride in ensuring that every aspect of your stay is of the highest quality, and we are delighted that we met your expectations. We look forward to welcoming you back to ‘the palace of your choice’ soon and providing you with another remarkable experience.Warmest regards,Anupam Dasgupta,Area VP (North) & General Manager
8/10 Good
Shalinder
Travelled with partner
8 Mar 2024
Liked: Property conditions & facilities
Relax in the property
Shalinder
Stayed 1 night in Mar 2024
Response from Anupam Dasgupta, Area VP (North) & General Manager on 11 Mar 2024
I wanted to take a moment to personally thank you for your recent visit to The Leela Palace New Delhi. We truly appreciate your feedback as we constantly strive to exceed expectations and improve our offerings. We take great pride in ensuring that every aspect of your stay is of the highest quality, and we are delighted that we met your expectations. We look forward to welcoming you back to ‘the palace of your choice’ soon and providing you with another remarkable experience.Warmest regards,Anupam Dasgupta,Area VP (North) & General Manager
10/10 Excellent
rajeev
6 Mar 2024
rajeev
Stayed 2 nights in Mar 2024
Response from Anupam Dasgupta, Area VP (North) & General Manager on 30 Mar 2024
We are truly honoured to receive your perfect score following your recent stay at The Leela Palace New Delhi. At the Leela each and every team member takes pride in upholding the tradition of ‘Atithi Devo Bhava’ meaning ‘Guest is God’ and so in all sincerity each of us work hard towards weaving a magical memorable experience for our patrons. We are glad the efforts and luxurious facilities at the palace earned us your valuable recognition. Team Leela looks forward to many more opportunities of welcoming you back to the ‘palace of your choice’ in Delhi soon. With warmest regards,Anupam Dasgupta, Area VP (North) & General Manager
Grand hotel with excellent service and a very helpful staff. You could never go wrong staying in this beautiful hotel. Would highly recommend!
Noel
Stayed 3 nights in Feb 2024
Response from Anupam Dasgupta, Area VP (North) & General Manager on 4 Mar 2024
I wanted to take a moment to personally thank you for your recent visit to The Leela Palace New Delhi. We truly appreciate your feedback and are thrilled to hear that you gave us full marks on the survey. Receiving a perfect score is a testament to our team's dedication to providing exceptional service and a memorable experience for our guests. Your feedback is invaluable to us as we constantly strive to exceed expectations and improve our offerings. We take great pride in ensuring that every aspect of your stay is of the highest quality, and we are delighted that we met your expectations. We look forward to welcoming you back to ‘the palace of your choice’ soon and providing you with another remarkable experience.Warmest regards,Anupam Dasgupta,Area VP (North) & General Manager
This is a beautiful hotel and the rooms are amazing. We had breakfast and dinner included and the food was superb. The staff are friendly and very helpful. The location is great; close to the places we wanted to visit and far from the crowded areas of Delhi.
Mina
Stayed 2 nights in Feb 2024
Response from Anupam Dasgupta, Area VP (North) & General Manager on 4 Mar 2024
I wanted to take a moment to personally thank you for your recent visit to The Leela Palace New Delhi. We truly appreciate your feedback and are thrilled to hear that you gave us full marks on the survey. Receiving a perfect score is a testament to our team's dedication to providing exceptional service and a memorable experience for our guests. Your feedback is invaluable to us as we constantly strive to exceed expectations and improve our offerings. We take great pride in ensuring that every aspect of your stay is of the highest quality, and we are delighted that we met your expectations. We look forward to welcoming you back to ‘the palace of your choice’ soon and providing you with another remarkable experience.Warmest regards,Anupam Dasgupta,Area VP (North) & General Manager
Beautiful hotel and rooms with friendly, efficient staff. We were treated like royalty!
Stephanie
Stayed 2 nights in Feb 2024
Response from Anupam Dasgupta, Area VP (North) & General Manager on 24 Feb 2024
We are truly honoured to receive your perfect score following your recent stay at The Leela Palace New Delhi. At the Leela each and every team member takes pride in upholding the tradition of ‘Atithi Devo Bhava’ meaning ‘Guest is God’ and so in all sincerity each of us work hard towards weaving a magical memorable experience for our patrons. We are glad the efforts and luxurious facilities at the palace earned us your valuable recognition. Team Leela looks forward to many more opportunities of welcoming you back to the ‘palace of your choice’ in Delhi soon. With warmest regards,Anupam Dasgupta, Area VP (North) & General Manager
10/10 Excellent
Anil, ANAHEIM
22 Feb 2024
Anil
Stayed 1 night in Feb 2024
Response from Anupam Dasgupta, Area VP (North) & General Manager on 21 Mar 2024
We are truly honoured to receive your perfect score following your recent stay at The Leela Palace New Delhi. At the Leela each and every team member takes pride in upholding the tradition of ‘Atithi Devo Bhava’ meaning ‘Guest is God’ and so in all sincerity each of us work hard towards weaving a magical memorable experience for our patrons. We are glad the efforts and luxurious facilities at the palace earned us your valuable recognition. Team Leela looks forward to many more opportunities of welcoming you back to the ‘palace of your choice’ in Delhi soon. With warmest regards,Anupam Dasgupta, Area VP (North) & General Manager
10/10 Excellent
Anuradha
22 Feb 2024
Anuradha
Stayed 1 night in Feb 2024
Response from Anupam Dasgupta, Area VP (North) & General Manager on 21 Mar 2024
We are truly honoured to receive your perfect score following your recent stay at The Leela Palace New Delhi. At the Leela each and every team member takes pride in upholding the tradition of ‘Atithi Devo Bhava’ meaning ‘Guest is God’ and so in all sincerity each of us work hard towards weaving a magical memorable experience for our patrons. We are glad the efforts and luxurious facilities at the palace earned us your valuable recognition. Team Leela looks forward to many more opportunities of welcoming you back to the ‘palace of your choice’ in Delhi soon. With warmest regards,Anupam Dasgupta, Area VP (North) & General Manager
Great property very opulent and enjoyed the benefits of the club lounge and transfer service for a small additional fee . Enjoyed the Japanese Restuarant which was great but London prices . We enjoyed using the taxi service supplied by the hotel and visited local shops for spices and gift shopping great value .
Tracy
Stayed 1 night in Feb 2024
Response from Anupam Dasgupta, Area VP (North) & General Manager on 12 Feb 2024
I wanted to take a moment to personally thank you for your recent visit to The Leela Palace New Delhi. We truly appreciate your feedback. We're delighted to hear that you enjoyed your stay and made the most of our club lounge and transfer services. Our Japanese restaurant Megu is indeed a culinary highlight, although we understand London prices can be a bit steep. It's fantastic to know that you found value in exploring local shops and indulging in some spice and gift shopping. We hope to welcome you back soon for another wonderful experience!With warmest regards,Anupam Dasgupta, Area VP (North) & General Manager
Response from Anupam Dasgupta, Area VP (North) & General Manager on 9 Feb 2024
We are truly honoured to receive your perfect score of 10 following your recent stay at The Leela Palace New Delhi. At the Leela each and every team member takes pride in upholding the tradition of ‘Atithi Devo Bhava’ meaning ‘Guest is God’ and so in all sincerity each of us work hard towards weaving a magical memorable experience for our patrons. We are glad the efforts and luxurious facilities at the palace earned us your valuable recognition. Team Leela looks forward to many more opportunities of welcoming you back to the ‘palace of your choice’ in Delhi soon. With warmest regards,Anupam Dasgupta, Area VP (North) & General Manager
6/10 Okay
Jayaram
Travelled with partner
7 Feb 2024
Disliked: Amenities
This was just the hoax that everyone was creating. It was unnecessarily expensive. They did not upgrade my room. Customer service was pretty late. Poor food quality. Will never stay here at all.
Jayaram
Stayed 1 night in Feb 2024
Response from Anupam Dasgupta, Area VP (North) & General Manager on 8 Feb 2024
Thank you for taking the time to share your feedback with us. We deeply regret to hear about your recent experience at our establishment. Please accept our sincerest apologies for any inconvenience or disappointment caused.Your comments regarding the perceived hoax, room upgrade, customer service, and food quality are truly concerning, and we assure you that we take them very seriously. Our team is committed to providing exceptional service and experiences for all our guests, and it's disheartening to learn that we fell short of your expectations.We would appreciate the opportunity to investigate the issues you've raised further and to address them appropriately. Could you please provide us with more details about your stay, such as the dates and any specific interactions you had with our staff? This will help us identify areas for improvement and take corrective actions to prevent similar occurrences in the future.Once again, we apologize for the inconvenience you experienced and thank you for bringing these matters to our attention. We hope to have the chance to regain your trust and welcome you back for a more enjoyable stay in the future.With warmest regards,Anupam Dasgupta, Area VP (North) & General Manager
Response from Anupam Dasgupta, Area VP (North) & General Manager on 5 Feb 2024
We are truly honoured to receive your perfect score following your recent stay at The Leela Palace New Delhi. At the Leela each and every team member takes pride in upholding the tradition of ‘Atithi Devo Bhava’ meaning ‘Guest is God’ and so in all sincerity each of us work hard towards weaving a magical memorable experience for our patrons. We are glad the efforts and luxurious facilities at the palace earned us your valuable recognition. Team Leela looks forward to many more opportunities of welcoming you back to the ‘palace of your choice’ in Delhi soon. With warmest regards,Anupam Dasgupta, Area VP (North) & General Manager
Excellent food choice for breakfast and dinner for almost free.
Nisha and her Manager Ankit in restaurant, Sumit at front dwsk are exemplary customer caring personnel.
All staff are extrmely polite and follow theor GM Mr. Dasgupta.
Amazingly hotel to enjoy business stay at Leela Palace. We had couple of rooms for a few days and cannot wait to return. Thanks everyone at Leela Palace.
Narayan
Stayed 2 nights in Jan 2024
Response from Anupam Dasgupta, Area VP (North) & General Manager on 1 Feb 2024
I wanted to take a moment to personally thank you for your recent visit to The Leela Palace New Delhi. We truly appreciate your feedback. We're thrilled to hear that you enjoyed your dining experience at our restaurant and found our staff, especially Nisha, Ankit, and Sumit, to be exemplary in their customer service. We'll be sure to pass along your kind words to them.It's fantastic to know that you had a great stay and that you're already looking forward to returning. We're committed to providing the best possible experience for our guests, and your satisfaction is our top priority.Team Leela looks forward to many more opportunities of welcoming you back to the ‘palace of your choice’ in Delhi soon. With warmest regards,Anupam Dasgupta, Area VP (North) & General Manager
Response from Anupam Dasgupta, Area VP (North) & General Manager on 31 Jan 2024
I wanted to take a moment to personally thank you for your recent visit to The Leela Palace New Delhi. We truly appreciate your feedback as we constantly strive to exceed expectations and improve our offerings. We take great pride in ensuring that every aspect of your stay is of the highest quality, and we are delighted that we met your expectations. We look forward to welcoming you back to ‘the palace of your choice’ soon and providing you with another remarkable experience.Warmest regards,Anupam Dasgupta,Area VP (North) & General Manager
Response from Anupam Dasgupta, Area VP (North) & General Manager on 31 Jan 2024
We are truly honoured to receive your perfect score following your recent stay at The Leela Palace New Delhi. At the Leela each and every team member takes pride in upholding the tradition of ‘Atithi Devo Bhava’ meaning ‘Guest is God’ and so in all sincerity each of us work hard towards weaving a magical memorable experience for our patrons. We are glad the efforts and luxurious facilities at the palace earned us your valuable recognition. Team Leela looks forward to many more opportunities of welcoming you back to the ‘palace of your choice’ in Delhi soon. With warmest regards,Anupam Dasgupta, Area VP (North) & General Manager
Amazing facility one of the best hotel true luxury
SRUJAL
Stayed 1 night in Jan 2024
Response from Anupam Dasgupta, Area VP (North) & General Manager on 25 Jan 2024
We are truly honoured to receive your perfect score following your recent stay at The Leela Palace New Delhi. At the Leela each and every team member takes pride in upholding the tradition of ‘Atithi Devo Bhava’ meaning ‘Guest is God’ and so in all sincerity each of us work hard towards weaving a magical memorable experience for our patrons. We are glad the efforts and luxurious facilities at the palace earned us your valuable recognition. Team Leela looks forward to many more opportunities of welcoming you back to the ‘palace of your choice’ in Delhi soon. With warmest regards,Anupam Dasgupta, Area VP (North) & General Manager
I used to think that the US is the country when it comes to customer service, until I stayed at Leela. It was a truly royal experience.
abdulaziz
Stayed 2 nights in Jan 2024
Response from Anupam Dasgupta, Area VP (North) & General Manager on 23 Jan 2024
Thank you so much for sharing your thoughts about your stay at The Leela Palace New Delhi. We're thrilled to hear that your experience surpassed your expectations and provided you with a truly royal experience. At Leela, we strive to deliver exceptional customer service and create memorable moments for our guests.Your kind words mean a lot to us, and we're delighted that you found our service to be on par with or even beyond what you've experienced in the US. We appreciate your feedback and look forward to welcoming you back to the ‘palace of your choice’ in Delhi soon. With warmest regards,Anupam Dasgupta, Area VP (North) & General Manager
Response from Anupam Dasgupta, Area VP (North) & General Manager on 19 Jan 2024
We are truly honoured to receive your perfect score following your recent stay at The Leela Palace New Delhi. At the Leela each and every team member takes pride in upholding the tradition of ‘Atithi Devo Bhava’ meaning ‘Guest is God’ and so in all sincerity each of us work hard towards weaving a magical memorable experience for our patrons. We are glad the efforts and luxurious facilities at the palace earned us your valuable recognition. Team Leela looks forward to many more opportunities of welcoming you back to the ‘palace of your choice’ in Delhi soon. With warmest regards,Anupam Dasgupta, Area VP (North) & General Manager
The service at this property was unmatched and the rooms were gorgeous. Definitely not a modern hotel, so if that's what you'd like, look elsewhere. Instead, it's a romantic, beautifully appointed, and well-maintained historic hotel. I hope I have the chance to return!
Olivia
Response from Anupam Dasgupta, Area VP (North) & General Manager on 18 Jan 2024
We are truly honoured to receive your perfect score following your recent stay at The Leela Palace New Delhi. At the Leela each and every team member takes pride in upholding the tradition of ‘Atithi Devo Bhava’ meaning ‘Guest is God’ and so in all sincerity each of us work hard towards weaving a magical memorable experience for our patrons. We are glad the efforts and luxurious facilities at the palace earned us your valuable recognition. We take pride in being a romantic, beautifully appointed, and well-maintained historic hotel, and we're delighted that our ambiance resonated with you. Team Leela looks forward to many more opportunities of welcoming you back to the ‘palace of your choice’ in Delhi soon. With warmest regards,Anupam Dasgupta, Area VP (North) & General Manager
Response from Anupam Dasgupta, Area VP (North) & General Manager on 17 Jan 2024
We are truly honoured to receive your perfect score following your recent stay at The Leela Palace New Delhi. At the Leela each and every team member takes pride in upholding the tradition of ‘Atithi Devo Bhava’ meaning ‘Guest is God’ and so in all sincerity each of us work hard towards weaving a magical memorable experience for our patrons. We are glad the efforts and luxurious facilities at the palace earned us your valuable recognition. Team Leela looks forward to many more opportunities of welcoming you back to the ‘palace of your choice’ in Delhi soon. With warmest regards,Anupam Dasgupta, Area VP (North) & General Manager
Great property and staff. You will enjoy this hotel in all the ways possible.
Ajay
Stayed 2 nights in Jan 2024
Response from Anupam Dasgupta, Area VP (North) & General Manager on 15 Jan 2024
We are truly honoured to receive your perfect score following your recent stay at The Leela Palace New Delhi. At the Leela each and every team member takes pride in upholding the tradition of ‘Atithi Devo Bhava’ meaning ‘Guest is God’ and so in all sincerity each of us work hard towards weaving a magical memorable experience for our patrons. We are glad the efforts and luxurious facilities at the palace earned us your valuable recognition. Team Leela looks forward to many more opportunities of welcoming you back to the ‘palace of your choice’ in Delhi soon. With warmest regards,Anupam Dasgupta, Area VP (North) & General Manager
Response from Anupam Dasgupta, Area VP (North) & General Manager on 15 Jan 2024
We are truly honoured to receive your perfect score of 10 following your recent stay at The Leela Palace New Delhi. At the Leela each and every team member takes pride in upholding the tradition of ‘Atithi Devo Bhava’ meaning ‘Guest is God’ and so in all sincerity each of us work hard towards weaving a magical memorable experience for our patrons. We are glad the efforts and luxurious facilities at the palace earned us your valuable recognition. Team Leela looks forward to many more opportunities of welcoming you back to the ‘palace of your choice’ in Delhi soon. With warmest regards,Anupam Dasgupta, Area VP (North) & General Manager
10/10 Excellent
Stephanie Ann
Travelled with family
11 Jan 2024
what a phenomenal stay! everyone was soooo amazing.
Stephanie Ann
Stayed 2 nights in Jan 2024
Response from Anupam Dasgupta, Area VP (North) & General Manager on 12 Jan 2024
We are truly honoured to receive your perfect score following your recent stay at The Leela Palace New Delhi. At the Leela each and every team member takes pride in upholding the tradition of ‘Atithi Devo Bhava’ meaning ‘Guest is God’ and so in all sincerity each of us work hard towards weaving a magical memorable experience for our patrons. We are glad the efforts and luxurious facilities at the palace earned us your valuable recognition. Team Leela looks forward to many more opportunities of welcoming you back to the ‘palace of your choice’ in Delhi soon. With warmest regards,Anupam Dasgupta, Area VP (North) & General Manager
Response from Anupam Dasgupta, Area VP (North) & General Manager on 11 Jan 2024
We are truly honoured to receive your perfect score following your recent stay at The Leela Palace New Delhi. At the Leela each and every team member takes pride in upholding the tradition of ‘Atithi Devo Bhava’ meaning ‘Guest is God’ and so in all sincerity each of us work hard towards weaving a magical memorable experience for our patrons. We are glad the efforts and luxurious facilities at the palace earned us your valuable recognition. Team Leela looks forward to many more opportunities of welcoming you back to the ‘palace of your choice’ in Delhi soon. With warmest regards,Anupam Dasgupta, Area VP (North) & General Manager
Great hotel. But two main issues. Firstly, we messaged them to provide our flight details but they never replied. Tried calling for hours but there was no answer. Thankfully, someone from the hotel was at the airport to collect us. Second issue was that when we checked in we told them we had more luggage so our car to the airport would need to be bigger. However at checkout they did not provide this and we rode to the airport with luggage in our lap. Other than that, the hotel was amazing and service first class.
Arun
Stayed 2 nights in Jan 2024
Response from Anupam Dasgupta, Area VP (North) & General Manager on 9 Jan 2024
Thank you for choosing to stay with us and for taking the time to share your feedback. We truly appreciate your kind words about our hotel and service. It's heartening to hear that you had an amazing experience overall.However, I sincerely apologize for the inconveniences you faced regarding communication and transportation. It's disappointing to learn that we did not respond to your messages regarding flight details and that our phone lines were unresponsive. I understand the importance of timely and efficient communication, and I assure you that we will address this issue to ensure it doesn't happen again in the future.Regarding the transportation oversight at check-out, I am truly sorry for any discomfort caused by not providing the requested larger car. This lapse in service does not meet our usual standards, and we will review our procedures to prevent such oversights in the future.Your feedback is invaluable to us, as it helps us identify areas for improvement. We are grateful for your understanding and hope to have the opportunity to welcome you back in the future, providing an even better experience.Warmest regards,Anupam Dasgupta,Area VP (North) & General Manager
Response from Anupam Dasgupta, Area VP (North) & General Manager on 9 Jan 2024
We are truly honoured to receive your perfect score following your recent stay at The Leela Palace New Delhi. At the Leela each and every team member takes pride in upholding the tradition of ‘Atithi Devo Bhava’ meaning ‘Guest is God’ and so in all sincerity each of us work hard towards weaving a magical memorable experience for our patrons. We are glad the efforts and luxurious facilities at the palace earned us your valuable recognition. Team Leela looks forward to many more opportunities of welcoming you back to the ‘palace of your choice’ in Delhi soon. With warmest regards,Anupam Dasgupta, Area VP (North) & General Manager