Reception
Check availability

Reviews of Harrowgate Hill Lodge

3.5 out of 5
Harrowgate Hill Lodge
North Road, Darlington, England

Reviews

7.4

Good

Rating 10 - Excellent. 38 out of 173 reviews" "
Rating 8 - Good. 76 out of 173 reviews" "
Rating 6 - Okay. 34 out of 173 reviews" "
Rating 4 - Poor. 12 out of 173 reviews" "
Rating 2 - Terrible. 13 out of 173 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Very easy to park and the staff are friendly and helpful. Facilities are comfortable but my only quibble is, despite No Smoking notices everywhere, there was a smell of stale smoke and the fire alarm was set off 4 times. Also i have stayed several times over the last 2 years and the lift is always out of order.
Stayed 3 nights in Mar 2024

2/10 Terrible

Tracy

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
When I got to my room there was no toilet roll or tea coffee & sugar. Thankfully took my own.
Stayed 2 nights in Feb 2024

6/10 Okay

Christopher

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Budget Room
This is a basic hotel …… you get what you pay for ….. it is what is ….. bit dated ….and they need to get the lift working ….. 😄
Stayed 1 night in Feb 2024

8/10 Good

Patricia

Stayed 1 night in Oct 2023

10/10 Excellent

Barrie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean basic hotel with friendly staff
Stayed 4 nights in Oct 2023
Response from Reception on 6 Oct 2023
Thank you very much

8/10 Good

Davey

Travelled with family and small children
Liked: Staff & service
No hot water in shower so had to be moved to another room that wasn’t as clean so a bit disappointed. Beds were comfortable and parking was easy.

4/10 Poor

Maxine

Staff were polite & attentive. Property was shabby lift wasn’t working. Carpets threadbare. Cigarette burn marks on carpet. Bed was squeaky & uncomfortable.Room was dingy poor lighting.
Stayed 1 night in Sep 2023

6/10 Okay

Gilbert

Travelled with family
Stayed 1 night in Sep 2023

8/10 Good

Tracey

Liked: Cleanliness, staff & service
Clean and good value for money
Stayed 1 night in Sep 2023

6/10 Okay

Diane Joyce

Liked: Cleanliness, staff & service, property conditions & facilities
Firstly we would use the Hotel Again. It was adequate and priced reasonably. Sadly during most of the night there was heavy traffic, which meant it was difficult to get to sleep.
Stayed 2 nights in Sep 2023

8/10 Good

D.J.FINN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Basic but very clean
Stayed 1 night in Sep 2023

6/10 Okay

Ian

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Great hotel in terms of cleanliness and price. Location is great as a base for motorcycling around Northumberland and Durham areas. Great food next door. No breakfast facilities.
Stayed 2 nights in Sep 2023

10/10 Excellent

John

Stayed 1 night in Sep 2023

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2023

10/10 Excellent

Keith

Stayed 2 nights in Jul 2023

4/10 Poor

Christopher

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Is this a hotel or a half-way house?
I wish I’d read more reviews before booking this hotel, but we were limited for choice due to time constraints and having a dog with us. Apparently the lift hasn’t worked for years - and we were given a room on the third floor. The window of our room only opened a crack, barely letting in any (badly needed) fresh air. The room was very tired and the carpet badly stained. Whoever had painted the bathroom had glossed over the doorframe AND the tiles. It looked like a blind man had been tasked with the job and then not given enough time to complete it. The hot water in the bathroom was just about tepid if you let it run for long enough. Some of the hotel residents seem to be living there permanently, and we saw at least two women hanging around the lobby in their pyjamas/dressing gowns in the middle of the afternoon. We went to the pub next door for an evening meal. When we came back a woman was standing outside the hotel having a heated argument on her phone. When my husband went out 2 hours later to walk the dog she was till there, sobbing into her mobile. On the morning we left two staff were frantically knocking on someone’s door and asking if they were ok. Is this a hotel or a half-way house? I woke up on the middle of the night and the smell of tobacco smoke was so strong in our room that I had to check the hallways to ensure there was no fire. On the plus side, the staff were lovely and very helpful.
Stayed 1 night in Jul 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Very pleasant staff very relaxed no prob at all .
Stayed 3 nights in Jun 2023

2/10 Terrible

David

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Worst place we’ve ever stayed. Tatty, dated, very rough, poorly cleaned, poorly decorated, generally very low quality hotel. Rock hard bed, would have been more comfy on the floor, if the floor was hygienically safe to do so! Room on the top floor and lift permanently out of order and blocked off - difficult for wife with spinal injury. Recommend you avoid this place until they invest some money in it.
Stayed 1 night in Jun 2023

8/10 Good

Anne

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The lift didn't work and as I was on crutches the staff moved me from the 3rd floor to the 1st, the room had a stale smell of cigarettes but we only wanted it as a stop off for the pink concert at Sunderland so it was well worth it, also the pub/ restaurant next door is great for an evening meal
Stayed 2 nights in Jun 2023

6/10 Okay

Janet

Stayed 2 nights in Jun 2023

8/10 Good

Victoria

Stayed 1 night in Jun 2023

2/10 Terrible

Colin

Liked: Cleanliness
Awful - Avoid this hotel
The room was clean l, spacious and comfy, but at 01.20am my room was entered by a foreign woman presumably wanting to steal my wallet, car keys etc. Fortunately I woke and was able to evict her. She didn't appear to speak English. The hotel is on a busy main road and despite secondary glazing was extremely noisy from road traffic until late and again from 06.00. Speaking to locals after checking out after 1 night of what was meant to be a 3 night stay, the hotel has a dreadful reputation and is believed to be used to house recently released prisoners and police are in regular attendance to disturbances.
Stayed 3 nights in May 2023

8/10 Good

Frederick

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in May 2023

6/10 Okay

Robert

Stayed 1 night in May 2023

10/10 Excellent

Rob

Stayed 1 night in May 2023
Response from Reception on 9 May 2023
Thank you. I am glad you enjoyed your stay.

8/10 Good

kerry

Stayed 1 night in Mar 2023
Response from Reception on 9 May 2023
Thank you.

8/10 Good

Allison

Stayed 1 night in Jan 2023

2/10 Terrible

Kylie

Stayed 1 night in Nov 2022

10/10 Excellent

John

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean hotel, comfortable bed.. no complaints
Stayed 1 night in Nov 2022

6/10 Okay

J

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The non smoking room smelled of smoke. The room was distinctly run down.
Stayed 1 night in Nov 2022

6/10 Okay

Stephen

Business traveller
Liked: Cleanliness, staff & service, room comfort
Old fashioned rooms but clean . Also not cold compared to some guest houses who aren’t putting there heating on . Radiator on demand if required . Pub grub next door to it .
Stayed 3 nights in Nov 2022

8/10 Good

Mr

Stayed 1 night in Oct 2022

10/10 Excellent

Malcolm

Stayed 1 night in Oct 2022

6/10 Okay

Darren

Stayed 1 night in Oct 2022

8/10 Good

andrew

Liked: Cleanliness, staff & service
Disliked: Room comfort
Andy Lynch
Our stay was great had all we needed for one night to continue driving North the next day. It was not the Ritz it was what you would expect to pay for a two - Three star ACCOMMODATION had a good meal in the pub next door I had a good sleep my wife got sea sick on her twin bed, shower did not work room (# 007) and had to have breakfast at Morrisons up the road, fantastic so all in all it was worth £48 am returning in 6 days so we’ll see if the shower is fixed !!!
Stayed 1 night in Sep 2022

8/10 Good

Marion

Travelled with family
Liked: Cleanliness, staff & service
No frills room, but clean with comfortable beds and a hot shower
Stayed 2 nights in Sep 2022

6/10 Okay

Thomas

Stayed 1 night in Sep 2022

8/10 Good

Peter

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2022

6/10 Okay

lynne

Travelled with family
Liked: Cleanliness, staff & service, room comfort
It was adequate only used for sleeping disappointed no shower gels/shampoo in bathrooms
Stayed 2 nights in Aug 2022

8/10 Good

Lee

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable bed..excellent value for money..lovely big car park
Stayed 1 night in Aug 2022

8/10 Good

Jeyarajah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Aug 2022

10/10 Excellent

Dom

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2022

8/10 Good

Darren

Stayed 2 nights in Aug 2022

4/10 Poor

Peter

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Shabby, lift out of order , dubious clientele. Insufficient hot water. Noisy bathroom fan . Dirty windows spiders web in window etc....
Stayed 1 night in Jul 2022

6/10 Okay

Maureen

Business traveller
Liked: Cleanliness, staff & service
Disliked: Room comfort
Couldn’t shut Door plus sink didn’t empty
Stayed 1 night in Jul 2022

10/10 Excellent

Zoe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
Have stayed a number of times, always had a comfortable stay.
Stayed 1 night in Jul 2022

8/10 Good

Pratik

Stayed 1 night in Jul 2022

10/10 Excellent

Allison

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Jul 2022

8/10 Good

Rob

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spotless
Two night stay - spotlessly clean lodge, very comfy bed - cracking value for money
Stayed 2 nights in Jul 2022

10/10 Excellent

Lee

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely quiet hotel..very nice clean room..excellent parking facilities for my van and trailer..will definitely stay there again
Stayed 1 night in Jul 2022