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Reviews of Blackwell Grange Hotel

3 out of 5
Blackwell Grange Hotel
Blackwell Grange, Darlington, England

Reviews

8.2

Very good

Rating 10 - Excellent. 196 out of 503 reviews" "
Rating 8 - Good. 171 out of 503 reviews" "
Rating 6 - Okay. 95 out of 503 reviews" "
Rating 4 - Poor. 29 out of 503 reviews" "
Rating 2 - Terrible. 12 out of 503 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

7.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Rebecca

Stayed 1 night in Apr 2024
Response from Reservations on 25 Apr 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

diane, Middlesbrough

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent for a short stay
Stayed 1 night in Mar 2024
Response from Reservations on 29 Mar 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Barry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has a wonderful character, and the rooms are of a good size and well presented. The staff were excellent, across all aspects of the hotel. We were part of an event function in the evening and the food was outstanding - the best lamb shanks we have ever had! We could not fault our stay at all. We will definitely be using this hotel again.
Stayed 1 night in Mar 2024
Response from Reservations on 11 Mar 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Phil

Liked: Staff & service
Limited breakfast options ie £12.50 and I’m not much of a breakfast chap And I was a short stay turnaround guest So unable to use gym could this be reflected in room price???
Stayed 1 night in Feb 2024
Response from Reservations on 4 Mar 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

rebecca

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel we stayed very last minute and the service was great all round
Stayed 1 night in Feb 2024
Response from Reservations on 28 Feb 2024
Thank you for taking the time to write a review following your recent stay with us at Blackwell Grange Hotel. We appreciate your feedback.

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing , good value break
Great 2 night stay for a wedding , room beautiful, clean and well maintainded , Breakfast good , plenty of choice , meal in restaurant Friday was very nice . Overall lovely stay
Stayed 2 nights in Feb 2024
Response from Reservations on 26 Feb 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
Nice for one night
You drive up and it’s quite majestic, plenty of parking and it looks amazing! Check in was good and the lady took my card so I could charge extras to the room. The room (217) couldn’t have been further away from expectations - to be clear, it was clean and spacious and very comfortable but somehow doesn’t match the rest of the property and there are certainly no rooms like this one in the gallery. It’s very 1970s feeling. The corridor is also very old compared to other corridors - almost like you’re being transported back in time. I ordered room service and this came promptly but was asked to pay (rather that allow the charge to the room) - not a massive issue but one to note. The food itself was ok but the veg was not to my taste. I had a decent sleep, the room itself was comfy and spacious. All the staff are really pleasant.
Stayed 1 night in Feb 2024
Response from Reservations on 26 Feb 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

john

Stayed 1 night in Feb 2024
Response from Reservations on 23 Feb 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Reservations on 19 Feb 2024
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Sarah

Disliked: Staff & service, property conditions & facilities
Average
I presume they have different rooms of different standard here. Our room was at the back and was just a bit basic for a 4 star hotel. The changing rooms for the pool are a bit grim and the pool isnt big enough for the amount of people using it as a gym. The food was good but service was slow. The bar area is lovely.
Stayed 1 night in Feb 2024
Response from Reservations on 16 Feb 2024
Thank you for taking the time to write a review following your recent stay with us at Blackwell Grange Hotel. We appreciate your feedback.

10/10 Excellent

paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
happiness
had a great time nothing was too much trouble for staff will definatly stay there again
Stayed 2 nights in Feb 2024
Response from Reservations on 16 Feb 2024
Thank you for taking the time to write a review following your recent stay with us at Blackwell Grange Hotel. We appreciate your feedback.

10/10 Excellent

Gavin

Stayed 2 nights in Feb 2024
Response from Reservations on 19 Feb 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Gary

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I stay here everytime im in the NE as its a lovely hotel, gym and pool and very good and the food menu changes regulary and is always fresh and at a very good level.
Stayed 1 night in Feb 2024
Response from Reservations on 15 Feb 2024
Thank you for taking the time to write a review following your recent stay with us at Blackwell Grange Hotel. We appreciate your feedback.

6/10 Okay

Mir MD Nazrul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Reservations on 12 Feb 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024
Response from Reservations on 5 Feb 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Simone

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place to stay
The hotel is lovely. The rooms were a good size, clean and comfortable, with 2 chairs. The restaurant was again clean and comfortable, though I did feel it was a bit chilly. The staff were lovely and helpful, but the food delivery was very slow. The restaurant was not busy, but we waited over an hour for our food. The food was tasty with good portions. At no point, whilst we were settling our bill, were we asked if our stay had been alright. It felt like a definite lack of customer care.
Stayed 1 night in Jan 2024
Response from Reservations on 2 Feb 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Donna

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Property was clean and room small but tidy and well equipped other than there being no sockets on the side of the room where the bed was. Staff very friendly and premises lovely inside. Definitely would stay again.
Stayed 1 night in Jan 2024
Response from Reservations on 29 Jan 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Sarah

Liked: Room comfort
Stayed 1 night in Jan 2024
Response from Reservations on 30 Jan 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

NICOLA

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was really good.
Stayed 1 night in Jan 2024
Response from Reservations on 24 Jan 2024
Thank you for taking the time to write a review following your recent stay with us at Blackwell Grange Hotel. We appreciate your feedback.

8/10 Good

Nicholas

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2024
Response from Reservations on 23 Jan 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Joshua

Stayed 3 nights in Jan 2024
Response from Reservations on 22 Jan 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Imogen

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay in lovely hotel
Stayed 3 nights in Jan 2024
Response from Reservations on 8 Jan 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Cormac

Travelled with family
Liked: Cleanliness, staff & service, amenities
Good value for money
Stayed 1 night in Jan 2024
Response from Reservations on 8 Jan 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Carl, Middlesbrough

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect stay as always
Stayed 1 night in Dec 2023
Response from Reservations on 8 Jan 2024
Thank you for taking the time to write a review following your recent stay with us at Blackwell Grange Hotel. We appreciate your feedback.

10/10 Excellent

June

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recommend. Lovely place to sray
Stayed 1 night in Dec 2023
Response from Reservations on 8 Jan 2024
Thank you for taking the time to write a review following your recent stay with us at Blackwell Grange Hotel. We appreciate your feedback.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is ideal to stay at when watching Darlington FC play.
Stayed 1 night in Nov 2023
Response from Reservations on 8 Jan 2024
Thank you for taking the time to write a review following your recent stay with us at Blackwell Grange Hotel. We appreciate your feedback.

10/10 Excellent

Danyelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Reservations on 15 Nov 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to watch Darlington FC beat the Welsh from Chester. Nuce short walk to the ground. Staff always pleasant and efficient. Poppies for sale on front desk very good.
Stayed 1 night in Nov 2023
Response from Reservations on 13 Nov 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Louie

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Reservations on 13 Nov 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Courtney

Stayed 1 night in Nov 2023
Response from Reservations on 9 Nov 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Antony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Reservations on 9 Nov 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and food were excellent throughout our 2 night stay
Stayed 2 nights in Nov 2023
Response from Reservations on 7 Nov 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
easy to find, excellent location , smashing staff, excellent food. Had a great time. Recommended.
Stayed 2 nights in Nov 2023
Response from Reservations on 7 Nov 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Debra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not the best stay I've ever had
We have stayed at the Blackwell Grange many times and we are aware that there are often events taking place. However, on our recent stay there was a wedding and therefore loud music which finished at a reasonable hour (midnight) BUT underneath our room window people congregated to smoke and carry on the party whilst outside. The noise, the smoke, the volume and the language meant we had to close to window to try and block the noise and smoke but the noise was louder than we had thought and could still be heard above the TV we had on in the room. This happened several times during the evening/night. The party then appeared to move to the corridor outside our room and at this point it was already the early hours of Sunday morning. It wasn't the most pleasant stay I have had. This will not put us off staying again as the hotel and staff etc is lovely. It would just seem that a dedicated smoking area should be available somewhere away from weary travellers!
Stayed 1 night in Nov 2023
Response from Reservations on 6 Nov 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

David

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Reservations on 7 Nov 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

J G

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Another Night Away
3rd or 4th visit to this hotel. Never let’s me down.
Stayed 1 night in Sep 2023
Response from Reservations on 6 Nov 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

jacqueline

Stayed 1 night in Oct 2023
Response from Reservations on 27 Nov 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Dominique

Liked: Cleanliness, staff & service
Lovely hotel, staff were very accommodating and helpful, rooms were a little run down and tired.
Stayed 2 nights in Oct 2023
Response from Reservations on 23 Oct 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Harry

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly Darlington
Lovely hotel, nice setting, friendly staff and a good gym!
Stayed 1 night in Oct 2023
Response from Reservations on 10 Oct 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Mr Donald

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good for second stay at this property. Also enjoyed half price golf at the same name course nearby. Only issue this time was snoring heard from next room!
Stayed 2 nights in Sep 2023
Response from Reservations on 9 Oct 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Graeme

Liked: Cleanliness, property conditions & facilities, room comfort
Lovely hotel.
The hotel was lovely not what we expected at all. The reception staff were not very friendly at all but the rest of the staff were nice. Breakfast was good and had a nice selection of food .
Stayed 2 nights in Oct 2023
Response from Reservations on 9 Oct 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Terence

Stayed 1 night in Oct 2023
Response from Reservations on 23 Oct 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
staff very friendly and helpful only problem booked a wake up call, never happened.
Stayed 2 nights in Sep 2023
Response from Reservations on 2 Oct 2023
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Managing with a wheelchaired partner
The accessible room was excellent with wet room and a sitting area, as with many hotels there wasn't a hook to hang a dressing gown in the wet room. Reception said they had received this comment and will pass it on as it appears a regular comment. Staff and other visitors very supportive helping when needed with wheeling my wife through doors and in the dining area.
Stayed 2 nights in Sep 2023
Response from Reservations on 25 Sept 2023
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

John

Stayed 1 night in Sep 2023
Response from Reservations on 20 Sept 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Reservations on 18 Sept 2023
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

David

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Don't be disabled.
There was only parking available at the back, in the disabled on the first day, which meant a long walk to find my room. On the second day EVERY place for parking was taken. I was told to park at the front of the hotel. Thankfully as i did not have SO far rom my room. There is no consideration for disabled in the Hotel.
Stayed 2 nights in Sep 2023
Response from Reservations on 18 Sept 2023
Thanks for staying with us. We appreciate your feedback.

10/10 Excellent

Carl, Middlesbrough

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Sep 2023
Response from Reservations on 18 Sept 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Jamie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Reservations on 18 Sept 2023
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Susan

Disliked: Staff & service
Stayed 1 night in Sep 2023
Response from Reservations on 18 Sept 2023
Thanks for staying with us. We appreciate your feedback!