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Reviews of Sundaras Resort & Spa

4 out of 5
Sundaras Resort & Spa
189 Kandy Road, Dambulla

Reviews

7.6

Good

Rating 10 - Excellent. 40 out of 131 reviews" "
Rating 8 - Good. 47 out of 131 reviews" "
Rating 6 - Okay. 21 out of 131 reviews" "
Rating 4 - Poor. 12 out of 131 reviews" "
Rating 2 - Terrible. 11 out of 131 reviews" "

7.2/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Beatrice

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Friendly staff, nice garden. Bruno the boxer is a perfect welcoming dog. Squirrels in the garden for breakfast
Stayed 1 night in Apr 2023

10/10 Excellent

Elizabeth

Stayed 1 night in Apr 2022

8/10 Good

Christopher, Reno

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Location was terrific and staff were wonderful. Fun outdoor bar by the pool. The room was fine but the outdoor area by the pool, including the chairs and ground, was poorly tended. Lots of leaves, etc. in the pool and chairs not wiped down.
Stayed 3 nights in Feb 2022

2/10 Terrible

A.Lee, Minnespolis

I booked this hotel by mistake. I thought I was booking a hotel in Wisconsin with a similar name, Sundara spa. I paid the travel protection fee and when I realized I booked a hotel out of the country minutes after I made the reservation, Expedia would not cancel this or immediately credit my account. It’s been three days and still no credit. I had to file a claim minutes after the mistaken booking. Then I booked a hotel in WI using Expedia again and when my daughter went to check in, they told her they had to charge her even though the room was paid in full bc I wasn’t physically there, she is 27, and I spoke with the hotel confirming that yes, I purchased the room and could easily show my cc and photo idea. They refused this and charged my daughter. I’m extremely unhappy with Expedia.
Stayed 1 night in Jan 2021

8/10 Good

Vinod Kumar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A Satisfactory Stay
I had booked the hotel for three nights from 7th to 10th Feb 2020. The hotel is well located on the main road with easy accessibility to public transport. The room was however without any phone/intercom, the shower head was broken and there were no chairs to sit on. the lady at the reception was, however very helpful and courteous and resolved most issues albeit after a while. The swimming pool is rather small and shallow, 5ft being the deepest. No place for an exercise swim. The breakfast was well prepared and offered good choice of continental and Sri Lankan cuisine. Overall a satisfactory stay, thanks mainly to the lady at the reception.
Stayed 3 nights in Feb 2020
Response from Linda on 25 Feb 2020
Dear Mr. Kumar, Thank you very much for keeping trust on Sundaras Resort & Spa as your holiday destination. Many thanks for sharing your experience as well. We greatly appreciate your comments about the aspects of the room and we will take them very seriously. It is our constant and sincere endeavor to provide the best of services to our guests at all times, feedback from guests such as yourself will help to improve to the excellence. Please visit us again and we assure that you will experience superior services and surprises throughout your stay. Best regards, Linda Reservation department

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The girl at reception gave us a brilliant welcome and showed us around explaining everything.
Stayed 2 nights in Jan 2020
Response from Elizabeth on 13 Feb 2020
Dear Valued Guest, thank you very much for taking time to share your recent experience at Sundaras Resort & Spa. We are pleased to read that you enjoyed the time during your stay at our hotel and it is truly encouraging for me and my team to receive such positive endorsements. We are happy to welcome you back at our hotel in the future. Elizabeth Reception Sundaras Resort & Spa

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sundaras is a little gem in the heart of Dambulla, great location for sightseeing and the hotel gives you a ‘real’ experience of Sri Lanka. Staff were amazing and at hand 24 hrs. Big thanks to Sean, Liz, Sindhu, Asita, Tito, Saman (our driver) and the cleaning staff. They really ensured we got the best experience out of our trip. We planned our excursions through the hotel, really well organised, although a little pricey hiring driver with entrance fees. Good range of food although not as spicy as we would’ve liked. Overall had a great time here.
Stayed 8 nights in Dec 2019
Response from Elizabeth on 13 Feb 2020
Dear Valued Guest, thank you very much for taking time to share your recent experience at Sundaras Resort & Spa. We are pleased to read that you enjoyed the time during your stay at our hotel and it is truly encouraging for me and my team to receive such positive endorsements. We are happy to welcome you back at our hotel in the future. Elizabeth Reception Sundaras Resort & Spa

8/10 Good

Amila

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2020
Response from Elizabeth on 14 Feb 2020
Dear Valued Guest, Thank you for visiting Sundaras resort & spa and for sharing your experience with us. Best regards, Elizabeth Reservation department

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique, cool little hotel that was very clean and well maintained. Friendly staff.
Stayed 1 night in Dec 2019
Response from Claudia on 13 Feb 2020
Dear Valued Guest, thank you very much for taking time to share your experience at Sundaras Resort & Spa. We are pleased to read that you enjoyed the time during your stay at our hotel and it is truly encouraging for me and my team to receive such positive endorsements. We are happy to welcome you back at our hotel in the future. Claudia Guest Relations Manager Sundaras Resort & Spa

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Nice garden but the room was not clean. The bathroom was literally stinking...
Stayed 1 night in Dec 2019
Response from Jana on 13 Feb 2020
Dear Valued Guest, We appreciate you taking time to share your honest experience of the stay at Sundaras resort & spa. We have taken the concerns raised into consideration and are taking measures to ensure that these are mitigated and do not repeat itself. We look forward to the opportunity to serve you again in the future. Best regards, Jana Reservation department

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jul 2019

6/10 Okay

Marina

small hotel in convenient location
Good location close to the caves, very reasonable price, nice landscaping
Stayed 1 night in Apr 2019

10/10 Excellent

Giovanni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pefect location to visit the Golden Temple, 10min walk, Staff really friendly, good breakfast and dinner, fantastic pool and pool bar.
Stayed 1 night in May 2019

8/10 Good

Smileursula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
My Stay at Sundaras Resort
This hotel is very close to the dambulla cave, thus making it good option to stay here. There not many restaurants around hence you will end up with less options. The food is overly priced , less in quantity in comparison to other places in Srilanka.. They had place 2 water bottles inside fridge in our room we used it, there was no price tag mentioned anywhere in room. Guess the price this hotel must have charged.... A bottle that costs 50 rs was charged for 250rs.. very bad experience.
Stayed 1 night in Apr 2019

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Room comfort
Stayed 1 night in Apr 2019

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019

8/10 Good

Verified traveller

Stayed 1 night in Mar 2019

6/10 Okay

Verified traveller

Travelled with partner
The property has a pool The hotel looks run down and does not look like the pictures. Specially the budget rooms are a huge disappointment. The check in process was difficult and the room cleanliness is not great.
Stayed 2 nights in Feb 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Staff friendly and helpful TV, shower, aircon need servicing/attention
Stayed 1 night in Feb 2019

2/10 Terrible

Namhyun

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location but bad management
It was the worst experience in Sri Lanka. The room was not cleaned at all, especially the bathroom! They only make up the bed. The price is too high compared to its service.
Stayed 2 nights in Feb 2019

8/10 Good

Joseph A

Liked: Cleanliness, staff & service, property conditions & facilities
Good for a night or two
Staff was very friendly and the pool bar area was really nice. Really close to the golden temple. Just there isn't in dambulla. Food is good but expensive for sri Lanka. Ideal for a night or two.
Stayed 2 nights in Feb 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Jan 2019

6/10 Okay

Cl

Disliked: Staff & service, property conditions & facilities
Continuous power outages. Door lock was broken, given key card instead of key however lock was not fixed, unable to lock door from inside. Balcony door not sitting properly, allowing gaps for insects from outside. No safety deposit box. Restaurant staff require more training. Easy check in and bags brought to room by porter. Nice outdoor bar area. Comfortable bed. Fresh towels daily.
Stayed 3 nights in Jan 2019

8/10 Good

Syed Hunain

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Staff makes it worth it
The hotel itself not something worth coming back to as the condition is just above average, provides all facilities of a intetnational 3 star hotel and a bit more. But the highlight is the sri lankan hospitality of the staff which make sure to provide with everything u need out of their way. It truly makes the guest more comfortable and at ease. Based on that alone and a very nice central location I would recomend this to all those looking for a low to mid budget stay.
Stayed 1 night in Jan 2019

4/10 Poor

s

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Dont pay too much.
The hotel is very overpriced , it is tired and needs money spent. The cost should be nearer 40GBP per night and not 100GBP per night . Although the stay are very friendly.
Stayed 2 nights in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice resort with a swimming pool and very good breakfast and dinner.
Stayed 2 nights in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Good location and friendly helpful staff. Food was good too.
Stayed 3 nights in Dec 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible!! I'm surprised that there are so many positive reviews. Our shower and air condotitioner barley worked, fridge switches off when you leave the room, balcony was flooded, so we couldn't even use it. The room was filthy and there were bugs and insects all over. The pool was dirty and only half the jets worked in the spa also there is no heat in the spa. The food is terrible and staff are unfriendly. On top of all of this it's a complete rip off - the photos don't match the property. All of this was brought up with the manager when we checked out. He didn't care and tried to charge us for additional drinks and a massage! Do yourself a favor and dont stay here ever!
Stayed 2 nights in Dec 2018

8/10 Good

Reese

Liked: Cleanliness, staff & service, room comfort
Quiet getaway
Wonderfully kind and conversational staff, but also a place you can really enjoy your own quiet time. It's a peaceful place and the guides that lead their trips are excellent.
Stayed 2 nights in Dec 2018

8/10 Good

Cheuk Man

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
SUNDARAS RESORT AND SPA - very good restaurant
Sundaras Resort and Spa was very enjoyable. The highlight for us was the hotel restaurant, it was great, with buffets that offered a varied and tantalising delicious array of foods to try - with being a coeliac and unable to eat gluten, the chef was great and personally showed me what I could and could not eat from the buffet. Their attention to us was warm, friendly and professional. The staff at reception were also very eager to help us in whatever way they could too - again very genuine and welcoming. We did experience some heavy rain periods and on the way down to the restaurant area from our unit at the back , proved quite hazardous with mud and water that could not seem to get away very quickly - this area could use some minor work to ensure the path stays clear and umbrellas in the rooms might be a good idea too perhaps, especially if like us , you are staying up at the back of the property. The hotel pool was lovely with bar and music, and well maintained.
Stayed 2 nights in Sep 2018

10/10 Excellent

Stanley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
AMAZING FIND IN THE JUNGLE
Stayed 1 night in Sep 2018

8/10 Good

Palitha

Lovely basic hotel to chill out.
Lovely relaxing stay with friendly staff and good food. Only sad point was what I overheard the receptionist Anthony say to the kitchen staff over the phone - ‘’ there are 2 guests who missed their breakfast so please find any leftovers food even from the ‘BINS’ and serve them!’’ To which I was absolutely shell shocked!!!!
Stayed 1 night in Sep 2018

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall good stay
The place was clean and the staff were very friendly. We enjoyed our stay there. It would have been better if there was wifi in the room
Stayed 2 nights in Jun 2018

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Has great potential
Stayed for a 2 days whilst exploring the ancient cities, was a good base. Very close to the Cave and Golden Temple. The room was very clean and the first of house staff were very accommodating, offering flexible tours (to Sigiria). Unfortunately, during our stay, they gutted out the pool and only offered some guest the opportunity to go to another hotel to enjoy the pool. The food was buffet type, nothing to shout about. This place has great potential.
Stayed 2 nights in May 2018

10/10 Excellent

Daren, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel and staff
Lovely relaxed and conveniently located place to stay. The staff are all really lovely and helpful. The breakfast was amazing - best we had in Sri Lanka - and the buffet in the evening was simply incredible! So much choice and really great dishes, I thoroughly recommend the food and the hotel.
Stayed 1 night in Mar 2018

10/10 Excellent

keith, uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable room, helpful staff and a nice pool.
Enjoyed the pool and bar. Restaurant was Ok but not exciting. Had a good relaxing time.
Stayed 2 nights in Feb 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
nice place in crappy town
Breakfast was good. Quiet given main road location no real complaints. Food was a bit pricey.
Stayed 4 nights in Jan 2018

6/10 Okay

Mihhail, Singapore

Liked: Staff & service
Good location for visiting Cave Temple
Deemed to have excessive rate for the room condition and what was inside.

4/10 Poor

Yang

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
this hotel is overrated. Wifi in guestroom is super weak,we have to use our own 4G data. the staff is not helpful and informative. Alot mosquitoes at night. we will not recommend this hotel to my friends.
Stayed 2 nights in Dec 2017

8/10 Good

becca , london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and friendly, helpful staff
Convenient for all sightseeing around Dambulla; tours available from front desk. Staff very friendly and helpful in planning trips. Room was spacious and clean; food was good. Plenty of fresh fruit for breakfast amongst other things and great Sri Lankan buffet dinner available. On days you want to relax, the pool and pool bar is relaxing.
Stayed 2 nights in Aug 2017

4/10 Poor

Ajay

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for backpackers who don't like to complain.
I think we were given very high expectations and this place seems to be good only for backpackers. Promised airport pick-up didn't turn up. No hot water in the room. Wi-fi available only on selected places. Bathroom not fully functional and many more. Mattress smaller than the bed and many more. Beautiful property very poorly kept and maintained. They charge you for water separately while you are on BF & Diner package - never experienced this anywhere. They give only two tea bags at a time with the tea cattle. Only recommended for backpackers, who don't complain. Will not recommend to any of my friends at all.
Stayed 5 nights in Aug 2017

8/10 Good

Tomoaki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reasonable place to stay in Dambulla
My wife and I stayed there for two nights. We did not encounter any major problems, however it was noisy as construction works were under way. Other than that, it was satisfactory including dinner.
Stayed 2 nights in Aug 2017

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities
Run down and could be a lot better
Hotel grounds are very run down and messy. Grass area overgrown and random rubbish laying around. Room was not ready on our arrival past the suggested check in time and they were still cleaning it. Towels and bath mat washed out and grey, not appealing. Bathroom window not closing at all. No hot water in the shower. Construction going on all evening and starting again in the morning. Limited food on buffet and charged extra for water at breakfast and dinner. Photos make it look better than it actually is. Positives would be close proximity to Dambulla Caves and apart from the construction noise it was generally peaceful.
Stayed 1 night in Jul 2017

8/10 Good

Marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small resort near Dambulla caves
Small resort ideally located for visiting the Dambulla caves. The room was clean and spacious for a family of 4. The TV did not work - it only played a promotional DVD which was disappointing. The pool was very cloudy and we didn't see anyone testing or cleaning it during our 3 day stay. The pool bar was a joy at the end of a hot day exploring and climbing and the international staff were very friendly and chatty creating a lovely atmosphere. Breakfast was a buffet and included both western and Sri Lankan dishes.
Stayed 2 nights in May 2017

8/10 Good

Doug, Newcastle Australia

Liked: Staff & service, room comfort
Variable hotel depending on your room and what you
Booked in to older garden room. Tired in appearance with several things not working. Realised that night the air con was blowing air but not cooling. Hot sleepless night.Staff were ver apologetic when told and immediately relocated me to a newer poolside room. Much better fitout and everything else worked. Pool and poolside bar are ok althoughbeverything hascto be charged to yourcroom for a checkou total. Can't pay as you go. Breakfast was included and was exceptional buffet, choice of western or Sri Lankan servings. Had one meal and couple of drinks at the pool bar. Good and reasonably priced although dearer than outside restaurants. Offers a range of excursions and I took the Minneriya safari. Great vehicle, wonderful driver and a fantastic day - value for money and hassle free. It is pot luck what you will see, we were very lucky with water buffalo, deer, foxes, many waterbirds, eagles, monkeys and lots of elephants. 3 differrent groups with about 50 elephants in each and we spent several hours amongst them. Normally there is a minimum of 2 persons required but as ai was the only booking, they sent a new staff member along and only charged me the group price. Staff couldn't have been more helpful. A range of other activities are also available, making seeing the local sites hassle free. On departure, staff mem ber even hailed a local bus for me on the roadside at the entrance, making my ongoing trip simple. Overall a most enjoyable sty for me (3 nights).

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Nice location close to the Rock temple. Definitely do the Sigiriya sunrise trip it's a must! Cheap room but ended up expensive due to ordering too many beers whilst soaking up the atmosphere in the pool! :-)

8/10 Good

Ruben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall Very good
We had to nights and we booked some tours(Sigiriya and Safari) and both are awesome. Service is great and the rooms are clean, big and a high standard. Best place to have a stop in Dambulla.