2/10 Terrible
A.Lee, Minnespolis
2 Feb 2021
I booked this hotel by mistake. I thought I was booking a hotel in Wisconsin with a similar name, Sundara spa. I paid the travel protection fee and when I realized I booked a hotel out of the country minutes after I made the reservation, Expedia would not cancel this or immediately credit my account. It’s been three days and still no credit. I had to file a claim minutes after the mistaken booking. Then I booked a hotel in WI using Expedia again and when my daughter went to check in, they told her they had to charge her even though the room was paid in full bc I wasn’t physically there, she is 27, and I spoke with the hotel confirming that yes, I purchased the room and could easily show my cc and photo idea. They refused this and charged my daughter. I’m extremely unhappy with Expedia.
A.Lee
Stayed 1 night in Jan 2021