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Reviews of TownePlace Suites by Marriott Dallas Plano/Richardson

2.5 out of 5

Reviews

9.4

Exceptional

Rating 10 - Excellent. 352 out of 440 reviews" "
Rating 8 - Good. 57 out of 440 reviews" "
Rating 6 - Okay. 16 out of 440 reviews" "
Rating 4 - Poor. 5 out of 440 reviews" "
Rating 2 - Terrible. 10 out of 440 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

6/10 Okay

Cailey, Colorado City

Travelled with partner
Yes
Stayed 2 nights in Apr 2024
Response from General Manager on 21 May 2024
Dear Cailey, Thank you for taking the time to rate your experience; we love that you could join us. However, we apologize if your stay was anything other than perfect. We would welcome another opportunity to bestow the exceptional hospitality we customarily provide. Thank you again for your feedback, and we hope to see you soon.Alejandra GiraldoGeneral Manager

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from General Manager on 16 May 2024
Dear David, On behalf of our team at TownePlace Suites Dallas Plano/Richardson. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. It was a pleasure to host you, and we hope to welcome you back soon.Alejandra Giraldo,General Manager

10/10 Excellent

Edna

Stayed 4 nights in Apr 2024
Response from General Manager on 24 May 2024
Dear Edna, We appreciate you taking the time to leave your kind rating for TownePlace Suites Dallas Plano/Richardson. Your satisfaction is important to us; therefore, we are thrilled to have met your expectations. We hope to see you again soon!Alejandra Giraldo,General Manager

10/10 Excellent

Sadia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from General Manager on 21 Apr 2024
Dear Sadia, We are happy you had such a lovely stay at TownePlace Suites Dallas Plano/Richardson! Thank you for sharing your rating with us, and we look forward to hosting you again soon for an even more wonderful experience.Alejandra Giraldo,General Manager

8/10 Good

Pat

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on 16 Apr 2024
Dear Pat, We appreciate you taking the time to leave your kind rating regarding your visit to the TownePlace Suites Dallas Plano/Richardson. Your feedback is essential to us. It is a pleasure to know you enjoyed all that we have to offer. We appreciate your patronage and hope that we will have a chance to host you again in the future. Alejandra Giraldo,General Manager

6/10 Okay

Ahmed Abdullahi

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 5 nights in Apr 2024
Response from General Manager on 15 Apr 2024
Dear Mr. Abdullahi, Thank you for being our guest and sharing feedback about your visit. We are disappointed that your stay was not perfect. We value hearing from our guests, as this lets us better improve our guest experience. We hope we will have the pleasure of welcoming you again when your travels bring you this way.Alejandra GiraldoGeneral Manager

10/10 Excellent

Matthew Craig, Southgate

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from General Manager on 13 Apr 2024
Dear Mr. Craig, Thank you for choosing TownePlace Suites Dallas Plano/Richardson. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Alejandra Giraldo,General Manager

10/10 Excellent

Cecil

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was excellent, facilities were in fine working order, clean and up to date. Enjoyed the Saturday breakfast as well.
Stayed 1 night in Mar 2024
Response from General Manager on 1 Apr 2024
Dear Cecil, Thank you for choosing TownePlace Suites Dallas Plano/Richardson and for your generous comments. We are pleased to know that we exceeded all of your expectations and that you loved our beautiful property. We are also glad that you enjoyed our refreshing accommodations, delicious breakfast, and exceptional hospitality. Thank you again, and we look forward to welcoming you back soon.Alejandra GiraldoGeneral Manager

8/10 Good

Obuli Karthikeyan

Stayed 1 night in Mar 2024
Response from General Manager on 18 Apr 2024
Dear M. Karthikeyan, Thank you for choosing to stay with us and for leaving a positive rating. We're delighted to know that you had a great experience here at TownePlace Suites Dallas Plano/Richardson. We look forward to welcoming you back on your next visit!Alejandra Giraldo,General Manager

10/10 Excellent

Summer

Liked: Cleanliness, staff & service, property conditions & facilities
Great.
Stayed 1 night in Mar 2024
Response from General Manager on 28 Mar 2024
Dear Summer, Thank you for choosing TownePlace Suites Dallas Plano/Richardson. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Alejandra GiraldoGeneral Manager

10/10 Excellent

Eki

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My kids and I had a great spring break stay. The hotel was kids friendly with heated pool, nice breakfast options, and very clean. My kids enjoyed their stay.
Stayed 4 nights in Mar 2024
Response from General Manager on 17 Mar 2024
Dear Eki, Thank you for your kind words about TownePlace Suites Dallas Plano/Richardson; we are delighted you and your children had an excellent stay. It is also delightful to know you appreciated our refreshing pool and excellent breakfast. We look forward to welcoming you again soon.Alejandra GiraldoGeneral Manager

10/10 Excellent

Tommy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that it was close to the restaurant where we met. The only problem was the one key that didn't accept the code. Another one did replaced the faulty one.
Stayed 1 night in Mar 2024
Response from General Manager on 4 Mar 2024
Dear Tommy, It was great to read your review and learn how much you enjoyed your stay. We are happy that our location was perfect for your needs and helped make your visit a total success. However, we are truly sorry to hear about the inconvenience you experienced with your room key during your stay. We will look into this further to prevent similar situations in the future. Thank you very much for sharing your experience so future guests can see what makes TownePlace Suites Dallas Plano/Richardson an excellent choice when visiting the area.Alejandra GiraldoGeneral Manager

6/10 Okay

Omar Atef

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024
Response from General Manager on 4 Mar 2024
Aloha Mr. Atef, Thank you for your review of your stay. Your total satisfaction is always our top priority; therefore, based on your rating, we are disappointed if we did not provide you with the exceptional stay that we want for every guest. We hope to have a future opportunity to restore your confidence in us.Alejandra GiraldoGeneral Manager

10/10 Excellent

Jill

Travelled with family
Liked: Amenities
Great place to stay! Staff were super friendly, the room was very clean, everything worked and the bed was very comfortable! We will use this hotel again
Stayed 1 night in Mar 2024
Response from General Manager on 3 Mar 2024
Dear Jill, Thank you for sharing your feedback regarding your recent stay at TownePlace Suites Dallas Plano/Richardson. We are delighted to hear that you enjoyed our spotless accommodations and impeccable service. We look forward to welcoming you back in the future.Alejandra Giraldo,General Manager

10/10 Excellent

TARA

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I Needed a quick place to stay near my job. Front desk staff were nice.The room was clean. Everything was excellent.
Stayed 1 night in Feb 2024
Response from General Manager on 27 Feb 2024
Dear Tara, Thank you for choosing TownePlace Suites Dallas Plano/Richardson and sharing your experience. We are glad you liked our convenient location and that you had a great stay. We are also happy to know you loved our well-maintained accommodations and that our front desk associates took great care of you. We will certainly share your praises with them. Thank you again for including us in your travel plans. It would be a pleasure to welcome you back anytime you visit our area. Alejandra GiraldoGeneral Manager

10/10 Excellent

Jian

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay and friendly staff, a nice option for business or family trip.
Stayed 2 nights in Feb 2024
Response from General Manager on 21 Feb 2024
Dear Jian, Thank you for choosing TownePlace Suites Dallas Plano/Richardson and sharing your experience. We were delighted to learn that the service provided by our associates surpassed your expectations. We will enjoy sharing your compliments to recognize them for a job well done. Thank you again for including us in your travel plans. It would be a pleasure to welcome you back anytime you visit our area. Alejandra GiraldoGeneral Manager

6/10 Okay

Kimberly

Travelled with family
Liked: Cleanliness
Convenient location. Not mentioned at check in, but one of our rooms had a space heater because the unit in the room was not working. The space heater did not have a thermostat so the room got very hot. Also, although the drink menu was displayed, the bartender did not have the ingredients for any of the drinks not even the one she offered me.
Stayed 2 nights in Feb 2024
Response from General Manager on 19 Feb 2024
Dear Kimberly, Thank you for being our guest and for your candid feedback. We are pleased to know that your overall stay was pleasant. however, we are sorry for the issues you had with the heating unit. We will share your comments with our maintenance team and ensure this issue is resolved. We also apologize for the inconvenience you had with our food and beverage service. We will address your concerns with the appropriate department, and they will look into this matter. We understand your frustration and appreciate your patience. We hope you will give us another chance to provide you with the flawless hospitality we are known for.Alejandra GiraldoGeneral Manager

10/10 Excellent

Stephanie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfy, just what I needed
Clean and comfy room, extremely friendly service!
Stayed 2 nights in Feb 2024
Response from General Manager on 10 Feb 2024
Dear Stephanie, Thank you for your glowing review of TownePlace Suites Dallas Plano/Richardson. We are happy to know you had a pleasant stay and that you were pleased with our well-kept, relaxing accommodations and the superior service provided by our associates. It was a pleasure hosting your visit, and we hope to welcome you back soon. Alejandra Giraldo,General Manager

6/10 Okay

JIANYU

Liked: Property conditions & facilities
Disliked: Staff & service
Asked for a room clean during 5 days there, but they did nothing
Stayed 5 nights in Jan 2024
Response from General Manager on 10 Feb 2024
Dear Jianyu, Thank you for taking the time to post a review. We are sorry for the housekeeping service issues you endured. We will follow up on your comments appropriately to ensure we are more diligent in our efforts going forward. We appreciate your feedback and hope you will consider giving us a chance in the future so we can provide you with the hospitality you should always expect from us.Alejandra Giraldo,General Manager

10/10 Excellent

Clayton

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked everything about it clean rooms/facilities accessibility to rooms and the dining area great parking easy access to highway
Stayed 1 night in Feb 2024
Response from General Manager on 8 Feb 2024
Dear Clayton, Thank you for the positive review and for taking the time to recognize our hotel. We are glad you loved our clean accommodations, amenities, and all the amenities we offer. It was a pleasure hosting you, and we look forward to your future visit to TownePlace Suites Dallas Plano/Richardson. Alejandra Giraldo General Manager

8/10 Good

Maria, Waco

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It’s a nice hotel.
Stayed 1 night in Feb 2024
Response from General Manager on 4 Feb 2024
Dear Maria, Thank you for your recent stay at TownePlace Suites Dallas Plano/Richardson and for posting such a generous review of our hotel. It is a pleasure to know that we exceeded your expectations; our amenities, style, and convenience make us a great place to call home when visiting the Plano area! We enjoyed having you as our guest, and we hope to see you again on your next visit.Alejandra Giraldo General Manager

10/10 Excellent

Anike

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great two day stay here! The room was very clean and efficient. Loved the mini kitchenette and the fact that there was a sofa bed. The staff was friendly and breakfast was great! We will definitely book this hotel the next time we are in Plano.
Stayed 2 nights in Jan 2024
Response from General Manager on 30 Jan 2024
Dear Anike, Thank you for your kind words about our hotel; we are delighted you had an excellent stay and that you enjoyed our modern accommodations. We are so glad you loved our friendly associates and delicious breakfast. We look forward to welcoming you again at TownePlace Suites Dallas Plano/Richardson.Alejandra GiraldoGeneral Manager

10/10 Excellent

Reina

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wish the water in the shower was warmer. シャワーのお湯がもう少し熱いとよかった。
Stayed 27 nights in Dec 2023
Response from General Manager on 29 Jan 2024
Dear Reina, It is wonderful to hear how much you enjoyed your stay at TownePlace Suites Dallas Plano/Richardson. We are glad you enjoyed many aspects of your visit. However, we regret not meeting all of your expectations. Your constructive comments are appreciated, as we always want to hear how we can enhance our guest experience. Thank you for being our guest, and we look forward to having the chance to welcome you back in the near future. Alejandra GiraldoGeneral Manager

10/10 Excellent

Reina

Stayed 3 nights in Dec 2023
Response from General Manager on 21 Mar 2024
Dear Reina, On behalf of our team at TownePlace Suites Dallas Plano/Richardson, thank you for the excellent rating. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you and look forward to serving you again soon.Alejandra Giraldo,General Manager

10/10 Excellent

Joann

Stayed 1 night in Dec 2023
Response from General Manager on 20 Jan 2024
Dear Joann, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at TownePlace Suites Dallas Plano/Richardson. We look forward to your return and wish you all the best with your future travels.Alejandra GiraldoGeneral Manager

10/10 Excellent

Nagesh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from General Manager on 21 Dec 2023
Dear Guest, We are thrilled you had an excellent stay at TownePlace Suites Dallas Plano/Richardson, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Alejandra Giraldo

8/10 Good

Karen

Response from General Manager on 8 Feb 2024
Dear Karen, Thank you for sharing the nice rating about your experience at TownePlace Suites Dallas Plano/Richardson. We are happy to see your stay was pleasant and look forward to having the pleasure of hosting you again soon. Alejandra Giraldo General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very nice
The rooms are very nice and clean.. Spacious and the room we were placed in had a kitchenette fully loaded! They even had things you could borrow from board games to rice cookers!! Only thing i didn’t care for was the beds were sunken in a bit and only one shower door lol made it cold but loves the room! we will put this hotel at a 4 star and will be coming back
Stayed 1 night in Dec 2023
Response from General Manager on 5 Dec 2023
Dear Guest, Thank you for taking the time to share about your stay at TownePlace Suites Dallas Plano/Richardson. We are always excited to receive positive comments from our guests, but we are also grateful to learn from detailed comments like yours. We are continually striving to improve our services, and we appreciate your feedback. We hope to have another chance to welcome you on a future visit.Alejandra GiraldoGeneral Manager

8/10 Good

Kim

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from General Manager on 5 Dec 2023
Dear Kim, We are pleased your stay was enjoyable, and we want to thank you for your nice rating. All of us at TownePlace Suites Dallas Plano/Richardson look forward to your next visit.Alejandra GiraldoGeneral Manager

10/10 Excellent

Randal

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very helpful, and positive and seemed to care about our stay.
Stayed 2 nights in Nov 2023
Response from General Manager on 30 Nov 2023
Dear Randal, Thank you for sharing your perfect rating of TownePlace Suites Dallas Plano/Richardson. We are thrilled to know you enjoyed your time with us and that you especially loved our intuitive associates. We will share your enlivening comments with them, and we appreciate your recognition of their excellent service. It was our pleasure accommodating you, and we look forward to welcoming you back soon.Alejandra GiraldoGeneral Manager

8/10 Good

brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Nov 2023
Response from General Manager on 5 Jan 2024
Dear Brian, Thank you for choosing TownePlace Suites Dallas Plano/Richardson. We were pleased that we exceeded your expectations during your visit to the city. Thank you for being our guest. If you find yourself in our area again, we hope to have another opportunity to provide you with an exceptional stay.Alejandra Giraldo,General Manager

10/10 Excellent

Chris

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything but the condition of the carpet, tile beds and pillows was great. Room 310 needs to be completely gutted and redone with new carpet, beds, pillows, bathroom tile. However I cannot speak more highly about this place, they have a full kitchen with garbage disposal, sink, dish washer, knives, forks, spoons, micro, full fridge, plates etc in the room it was great. The other cool thing they do is allow you to cook on new Webber genesis out by the pool that they supply. There’s a huge gas grilling area, they supply seasoning, tongs, gas all you need is food. Really cool place
Stayed 4 nights in Nov 2023
Response from General Manager on 20 Nov 2023
Dear Chris, Thank you for being our guest and for the detailed review of your stay. We are glad that your overall experience was pleasant. We are delighted to know that you enjoyed the amenities we offer to our guests. However, we are sorry you felt our room needed updating. We are grateful for the feedback, and we will share these notes with the appropriate individuals for the future modernization of our hotel. It would be our pleasure to welcome you back soon. Alejandra Giraldo

10/10 Excellent

Vanessa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Anna was fabulous! Her smile, her attentiveness and kindness were second to none!!
Stayed 2 nights in Nov 2023
Response from General Manager on 13 Nov 2023
Dear Vanessa, Thank you for sharing your gracious review about the outstanding service you received from Anna. She has a great passion for providing exceptional hospitality, so we are pleased to share your wonderful comments with them. Thank you for choosing TownePlace Suites Dallas Plano/Richardson; we look forward to accommodating you again soon.Alejandra GiraldoGeneral Manager

10/10 Excellent

Doug

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Oct 2023
Response from General Manager on 8 Nov 2023
Dear Doug,Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to TownePlace Suites Dallas Plano/Richardson.Alejandra GiraldoGeneral Manager

10/10 Excellent

Diana

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room is very clean. My only complaint is that the maids did not service the room until the day before we left. Had to go downstairs to get coffee two days in a row. And had to ask for additional toilet paper, and they did not even make the bed.
Stayed 5 nights in Oct 2023
Response from General Manager on 27 Oct 2023
Dear Diana, Thank you for choosing TownePlace Suites Dallas Plano/Richardson and for your wonderful rating. We hope you had a great stay and we are thrilled to read you loved our well-maintained accommodations. Having said that, we would like to apologize for the service issues you had; we will certainly address this with the appropriate individuals to ensure a better guest experience going forward. We are also sorry for not meeting all of your expectations. Thank you again for your feedback, and we look forward to welcoming you back for the flawless visit you deserve.Alejandra GiraldoGeneral Manager

8/10 Good

Adrian-Ted

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a variety of breakfast items that included some healthy options
Stayed 1 night in Oct 2023
Response from General Manager on 22 Oct 2023
Dear Mr. Ted, Thank you for being our guest and for sharing your experience. We are delighted to hear that you enjoyed our delicious breakfast options. We will certainly share your compliments with our culinary team. We look forward to welcoming you back at TownePlace Suites Dallas Plano/Richardson in the future.Alejandra GiraldoGeneral Manager

10/10 Excellent

Inge

Stayed 1 night in Oct 2023
Response from General Manager on 11 Nov 2023
Dear Inge, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at TownePlace Suites Dallas Plano/Richardson. We look forward to your return and wish you all the best with your future travels.Alejandra Giraldo,General Manager

8/10 Good

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were on the smaller side for three people. Had to ask for bedding for the pull out. Hotel was clean. Staff was friendly and attentive. Would stay here again but book a different room for 3 people.
Stayed 2 nights in Sep 2023
Response from General Manager on 19 Oct 2023
Dear Kimberly, Thank you for choosing TownePlace Suites Dallas Plano/Richardson and for your positive rating. We hope you had a pleasant time with us and we are glad to know you liked our well-maintained accommodations and courteous associates. However, we regret not meeting some of your expectations. It was our pleasure hosting you, and we sincerely appreciate your dedication to staying with us again; we are looking forward to it.Alejandra GiraldoGeneral Manager

6/10 Okay

Katie

Liked: Staff & service
There are definitely similar properties in the area that I prefer to stay at compared to this Marriott. The King suite was incredibly small and the carpet was not vacuumed before our stay, bits and crumbs all over the floor. Biggest problem was the a/c unit. It would turn on quietly for a few minutes, then start making a loud rattling noise, then would be quiet again. It constantly woke us up during the night and even turned down, the room was rather warm. The outdoor seating area with the fire pit faces the main road, not a nice and quiet place to hang out. The free breakfast was a nice perk with fruit, yogurt, oatmeal, eggs, waffles, and breads. Overall, would choose a different hotel.
Response from General Manager on 17 Oct 2023
Dear Katie, Thank you for being our guest and for your candid review. While we hope you had a pleasant stay, we apologize for the lack of upkeep of your accommodations. We will follow up with our housekeeping team to ensure a better guest experience going forward. We are also sorry for the issues you had with the air unit in your room; your feedback will be shared with the appropriate individual to address these concerns. We certainly understand the frustration caused and are very grateful for your patience. Having said that, we appreciate your comments about our complimentary breakfast offerings. Thank you again, and we hope you will change your mind and revisit us for the flawless experience you deserve. Alejandra GiraldoGeneral Manager

10/10 Excellent

Star

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice rooms
Stayed 1 night in Oct 2023
Response from General Manager on 17 Oct 2023
Dear Star, Thank you for choosing TownePlace Suites Dallas Plano/Richardson and for your wonderful review. We are pleased to know you enjoyed your time with us and that you loved our well-kept accommodations. We appreciate your business, and we look forward to having another opportunity to be of service again. Safe travels.Alejandra GiraldoGeneral Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and pleasant
Nice place. Breakfast was good. Room was clean and bed was very comfortable.
Stayed 1 night in Oct 2023
Response from General Manager on 17 Oct 2023
Dear Guest, Thank you for choosing TownePlace Suites Dallas Plano/Richardson and for your generous rating. We are thrilled to know you had a great stay and that you especially loved our well-maintained accommodations and complimentary breakfast offerings. It was our pleasure hosting you, and we look forward to welcoming you back soon.Alejandra GiraldoGeneral Manager

10/10 Excellent

zahrane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from General Manager on 17 Oct 2023
Dear Zahrane, Thank you for being our guest and for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at TownePlace Suites Dallas Plano/Richardson. We look forward to your return and wish you all the best with your future travels.Alejandra GiraldoGeneral Manager

10/10 Excellent

Shahrukh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nice and bed comfortable. Breakfast was excellent with lots of choices.
Stayed 2 nights in Oct 2023
Response from General Manager on 10 Oct 2023
Dear Shahrukh, Thank you for choosing TownePlace Suites Dallas Plano/Richardson and for your excellent rating. We are thrilled to know we exceeded your expectations and that you especially loved our well-kept accommodations and complimentary breakfast offerings. It was also a delight to read our comfortable beds provided you with a relaxing night’s sleep. Thank you for your wonderful compliments, and we look forward to welcoming you back for another exceptional experience. Safe travels.Alejandra GiraldoGeneral Manager

10/10 Excellent

Kara

Stayed 2 nights in Oct 2023
Response from General Manager on 29 Oct 2023
Dear Kara, Thank you for the perfect rating! We hope you enjoyed our convenient location and well-maintained accommodations. It was a pleasure having you at TownePlace Suites Dallas Plano/Richardson, and we look forward to welcoming you back soon.Alejandra GiraldoGeneral Manager

6/10 Okay

Jeffrey

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities
Wifi was not working and AC was not working had to go through trouble and wait till they got it working
Stayed 3 nights in Sep 2023
Response from General Manager on 27 Sept 2023
Dear Jeffrey, Thank you for taking the time to write a review of our hotel. We are genuinely sorry for the maintenance issues you encountered with your room and the inconvenience this caused you. However, we were happy that our team was able to resolve everything to your satisfaction, but we wanted to apologize for this frustration during your time with us. We understand that every detail matters and assure you we are working to correct these concerns. We hope to have the opportunity to make your next stay with us outstanding in every respect.Alejandra GiraldoGeneral Manager

10/10 Excellent

Keisha, LAS VEGAS

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay again. Attentive staff. Friendly staff. Just a great experience.
Stayed 4 nights in Sep 2023
Response from General Manager on 22 Sept 2023
Dear Keisha, Thank you for the kind review. It is always a pleasure to hear from our guests. Our staff works hard to deliver outstanding service along with clean, comfortable accommodations, and we value your compliments. We appreciate you saying we will now be your hotel of choice any time you are in the area. Thank you for choosing TownePlace Suites Dallas Plano/Richardson; we look forward to seeing you soon.Alejandra GiraldoGeneral Manager

10/10 Excellent

Keyontea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2023
Response from General Manager on 17 Sept 2023
Dear Keyontea, Thank you for choosing TownePlace Suites Dallas Plano/Richardson and for the excellent rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Alejandra GiraldoGeneral Manager

10/10 Excellent

Jian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern and nice!
Stayed 1 night in Sep 2023
Response from General Manager on 16 Sept 2023
Dear Jian, Thank you for choosing TownePlace Suites Dallas Plano/Richardson and for the excellent rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Alejandra GiraldoGeneral Manager

10/10 Excellent

Veronica

Stayed 1 night in Sep 2023
Response from General Manager on 24 Sept 2023
Dear Veronica, Thank you for your recent stay at TownePlace Suites Dallas Plano/Richardson and excellent rating. It is a pleasure to know that we exceeded your expectations; our amenities, style, and convenience make us a great place to call home when visiting the Plano area! We enjoyed having you as our guest, and we look forward to seeing you again on your next visit.Alejandra Giraldo,General Manager

10/10 Excellent

Heidi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location of this property, as it was easy access to major freeways, restaurants, gasoline stations, etc. Also the front desk clerks, especially Anna, were very friendly and accomodating to our every needs. Just wish they carried Diet Cokes in their grocery items. (They only carry Pepsi products.)
Stayed 9 nights in Aug 2023
Response from General Manager on 3 Sept 2023
Dear Heidi,Thank you for choosing TownePlace Suites Dallas Plano/Richardson and for taking the time to post your review. We are delighted to know how much you loved our location, friendly service, and amenities. We are always striving for excellence, so your feedback is especially nice to read. We value your business and hope to have the privilege of hosting you again.Alejandra GiraldoGeneral Manager