Deluxe Suite, 1 King Bed, Non Smoking (Deluxe Executive Suite) | Premium bedding, desk, laptop workspace, iron/ironing board
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Reviews of La Quinta Inn & Suites by Wyndham Dallas Northeast-Arboretum

2.5 out of 5
La Quinta Inn & Suites by Wyndham Dallas Northeast-Arboretum
1310 Marketplace Dr, Garland, TX

Reviews

8.8

Excellent

Rating 10 - Excellent. 507 out of 820 reviews" "
Rating 8 - Good. 196 out of 820 reviews" "
Rating 6 - Okay. 51 out of 820 reviews" "
Rating 4 - Poor. 28 out of 820 reviews" "
Rating 2 - Terrible. 38 out of 820 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Lugina

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, well kept property. Easy check-in and front desk staff was kind, welcoming and professional.
Stayed 1 night in May 2024
Response from General Manager on 28 May 2024
We appreciate the time you have taken to share your experience with us! I am super excited that everything went well for you during your stay. I have shared this with my staff and they are as excited as I am. Thank you for the nice comments. Sincerely,Isaac A.

10/10 Excellent

Ruben

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and there’s so many dinning options available
Stayed 1 night in Apr 2024
Response from General Manager on 6 May 2024
Thank you for your feedback! Your feedback is very important to us. I am super excited that you found our staff to be friendly. We look forward seeing you again soon.Sincerely,Isaac A.

10/10 Excellent

Carolan

Liked: Cleanliness
Stayed 2 nights in Apr 2024
Response from General Manager on 22 Apr 2024
Thank you for your feedback! Your feedback is very important to us. I am super exited that all of your expectations were met. We look forward to seeing you again next time you are in this area again. Sincerely,Isaac A.

8/10 Good

Phillip

Liked: Cleanliness, staff & service
Stayed 5 nights in Mar 2024
Response from General Manager on 11 Apr 2024
Thank you for taking the time on sharing your experience with us! I am glad everything went well for you. I did notice we did not meet your total expectations. Please come back and see us again and give us another opportunity. Sincerely,Isaac A.

6/10 Okay

Maribel

Travelled with family, Business traveller
The shower floor was slippery
Stayed 1 night in Feb 2024
Response from General Manager on 27 Feb 2024
Thank you for taking the time to let us know about your experience here with us! I am sorry to hear your stay was not to your expectations. I have shared your concerns with the proper staff for corrective actions. Please come back and see us again. Sincerely,Isaac A.

10/10 Excellent

Ladenna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed there before. I enjoy staying at that LaQuinta it is nice. The staff is pretty kind as well.
Stayed 2 nights in Feb 2024
Response from General Manager on 22 Feb 2024
Thank you for taking the time to share your experience with us! I am super excited that everything went well for you. We look forward to seeing you again soon. Sincerely,Isaac A.

10/10 Excellent

Carmen

Stayed 1 night in Jan 2024
Response from General Manager on 3 Feb 2024
Thank you for your feedback! Your feedback is very important to us. I am excited that everything went well for you during your stay. We look forward to seeing you again.Sincerely,Isaac A.

8/10 Good

Roxanne

Stayed 1 night in Jan 2024
Response from General Manager on 3 Feb 2024
Thank you for taking the time on letting us know about your stay! I am glad you enjoyed your stay. Please come back again soon. Sincerely,Isaac A.

10/10 Excellent

Luke

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from General Manager on 14 Jan 2024
Thank you for your feedback! Your feedback is very important to us. I am glad everything went well for you during your stay. Please come back and see us again soon.Sincerely,Isaac A.

10/10 Excellent

Jerry

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from General Manager on 14 Jan 2024
Thank you for taking the time to let us know about your stay! Your feedback is very important to us. I am super excited that all of your expectations were met. We look forward to seeing you again soon.Sincerely,Isaac A.

8/10 Good

Alfredo

Travelled with partner
Stayed 1 night in Jan 2024
Response from General Manager on 14 Jan 2024
Thank you for taking the time to share your experience with us! I am glad everything went well for you during your stay. Please come back and see us again next time you are in area again. Sincerely,Isaac A.

8/10 Good

Rita

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from General Manager on 2 Jan 2024
We appreciate the time you have taken out of your busy schedule to let us know about your stay! I am excited everything went well for you but saddened to hear we did not meet your total expectations this time around. Please come see us again next time you are in the area again. Sincerely,Isaac A.

10/10 Excellent

Howard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from General Manager on 2 Jan 2024
Thank you for your feedback! Your feedback is very important to us. I am excited to hear that all of your expectations were met. I have shared this with my staff, and they are excited as I am. We look forward to seeing you again next time you are in the Dallas/Garland area. Sincerely,Isaac A.

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice new, clean hotel. Area around the hotel is not particularly attractive, but there is a starbucks and golden coral, and La Fitness next door.
Stayed 1 night in Dec 2023
Response from General Manager on 2 Jan 2024
Thank you for taking the time to share your experience with us! I am glad everything went well for you during your stay. I am super excited to hear you found our hotel to be nice and clean. We look forward to seeing you again next time you are in this area again. Sincerely,Isaac A.

4/10 Poor

Marquel

Business traveller, Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Upon arrival, I decided to do an early check in. According to the room that was booked for me, there wasn’t any available. However, manager was able to give a different room from what was booked. That was really nice compared to not being charge for the style of it. However, the room was dirty, walls had stains on them, lamp on desk had food on the fixture, bed sheets were not clean, shower was still dirty from last person stay, someone covered the smoke detectors up with plastic I guess to smoke in the room so I took those off due to not trying to be charge for assuming I smoked in the room, and on top of it all, there were roaches crawling in the wall. I plan on staying until Sunday, but I decided to go to another hotel due to the cleanliness needs improvement. The staff is always nice but there needs to be some changes when it comes management double checking rooms to make sure they’re together before they are booked.
Stayed 1 night in Dec 2023
Response from General Manager on 19 Dec 2023
Thank you for taking the time on letting me know about your stay! Please accept our apologies on the issues you have encountered during your stay. I have shared this with the proper staff for corrective actions up to including our outside pest control vendor. We can only hope you will come back and give us another opportunity. Sincerely.Isaac A.

10/10 Excellent

Shyanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from General Manager on 12 Dec 2023
We appreciate your business and the time you have taken in letting us know about your stay! I am super excited to hear that all of your expectations were met. We look forward to seeing you again next time you are in this area again. Sincerely, Isaac A.

6/10 Okay

Leonardo

Stayed 1 night in Dec 2023
Response from General Manager on 12 Dec 2023
Thank you for taking the time out of your day to share your experience with us! I am saddened to hear that we did not meet your full expectations. I have shared this with my staff for areas of improvement. Please come back and see us again soon.Sincerely,Isaac A.

10/10 Excellent

Jim

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly and helpful
Stayed 4 nights in Nov 2023
Response from General Manager on 12 Dec 2023
Thank you for your feedback! Your feedback is very important to us. I am super excited that everything went well for you during your stay! I have shared this with my staff, and they are as excited as I am. We look forward to seeing you again soon. Sincerely, Isaac A.

10/10 Excellent

Keven

Stayed 1 night in Nov 2023
Response from General Manager on 19 Dec 2023
Thank you for your feedback! Your feedback is very important to us. I am super excited that all of your expectations were met. We look forward to seeing you again soon. Sincerely,Isaac A.

4/10 Poor

Lark, Garland

Travelled with pets
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Bad smell when 1st checked in, 2nd floor Room was dirty, only trash & bed done by housekeeping. Very low water pressure in shower. Blood, coffee, and dead & live roaches found in room. $100 room deposit. Room next door tv blaringly loud. No channel listings available for guests.
Stayed 2 nights in Nov 2023
Response from General Manager on 26 Nov 2023
Thank you for taking the time on letting us know about your stay! I am saddened to hear of all the issues yo have encountered during your stay. Your comments and concerns have been shared with the proper staff for corrective actions. We can only hope you will give us another opportunity in the near future. Sincerely,Isaac A.

8/10 Good

Donna

Travelled with group
Liked: Cleanliness, staff & service, amenities
The staff was friendly and hotel was comfortable. However, the door had trouble latching and the faucet was very loose. Reported this to management. Overall, good and will stay here again.
Stayed 1 night in Nov 2023
Response from General Manager on 26 Nov 2023
Thank you for taking the time out of your day to let us know about your experience! I am super excited to hear the staff was friendly and the hotel comfortable. Your concerns with faucet and door have been shared with the proper staff for corrective actions. We look forward to seeing you again soon. Sincerely,Isaac A.

10/10 Excellent

Marion, Tulsa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The shower floor w.as extremely slippery.
Stayed 1 night in Nov 2023
Response from General Manager on 20 Nov 2023
Thank you for taking the time out of your day to let us know about your experience here with us! Thank you for the opportunity you have given us to serve your lodging needs. I have shared your concerns with shower with the proper staff. Please come back and see us again. Sincerely,Isaac A.

10/10 Excellent

Jose

Great place to stay, cool that restaurants and shopping surrounded my stay! Definitely staying there again!
Stayed 1 night in Nov 2023
Response from General Manager on 20 Nov 2023
Thank you for sharing your experience with us! I am super excited that everything went well for you. I have shared this with my staff and this only encourages them. We look forward to seeing you again soon.Sincerely,Isaac A.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from General Manager on 15 Nov 2023
Thank you for your feedback! Your feedback is very important to us as this will help us improve on any areas we might have missed. I am excited to hear that you have enjoyed your stay. We look forward to seeing you again next time you are in this area again. Sincerely,Isaac A.

4/10 Poor

Erika

Liked: Staff & service
As we walk in the elevator we noticed floors really sticky We had the worst experience it was very dusty mirrors baseboards bathroom there were hairs in the shower, the bed sheets had a bad smell etc….. the only good thing about the hotel was the breakfast area was very clean and hot breakfast was really good tha lady was very aware and kind
Stayed 1 night in Nov 2023
Response from General Manager on 15 Nov 2023
Thank you for taking the time to tell us about your experience! I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your comments and concerns have been shared with the proper staff for corrective actions. Please come back and see us again to give us another opportunity. Sincerely,Isaac A.

10/10 Excellent

Luisa

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service! Though walls are pretty thin and you can hear the people next to you. Besides that great!
Stayed 3 nights in Nov 2023
Response from General Manager on 15 Nov 2023
We appreciate your business and the time you have taken in letting us know about your stay! I am glad everything went well for you and all of your expectations were met. Please come back again next time you are in this area again.Sincerely, Isaac A.

10/10 Excellent

Nelson

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from General Manager on 5 Nov 2023
Thank you for taking the time to share your experience with us about your stay! I am super excited that everything went well for you and all of your expectations were met. I have shared this with my staff, and this can only motivate them more. We look forward to seeing you again soon. Sincerely,Isaac A.

10/10 Excellent

Jeffrey, Gladstone

The staff is very friendly and helpful. The rooms are clean and beds comfortable
Stayed 4 nights in Oct 2023
Response from General Manager on 22 Oct 2023
Thank you for your feedback! Your feedback is very important to us. I am glad everything went well for you and all of your expectations were met. I have shared this with my staff, and this only encourage them more. We look forward to seeing you again soon. Sincerely,Isaac A.

4/10 Poor

Ralph

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Not happy.
Room was filthy. Refrigerator had chocolate on the shelves. Found jelly beans and chocolate on the floor next to the sofa. Painting on wall has something splattered on it. Ironing board was in the closet but the iron was missing. Couldn’t iron our clothes.
Stayed 1 night in Oct 2023
Response from General Manager on 22 Oct 2023
Thank you for taking the time on letting us know about your stay! I am saddened to hear of the issues you have experienced. Your comments and concerns were shared with the proper staff for correction actions. We can only hope you will give us another opportunity in the near future. Sincerely,Isaac A.

8/10 Good

Jerald

Liked: Cleanliness, staff & service, amenities
Check in took awhile due to computer. Room didn't have toilet paper. But was clean.
Stayed 1 night in Oct 2023
Response from General Manager on 22 Oct 2023
Thank you for taking the time on sharing your experience with us! I am glad everything went well for you during your stay. Our apologies for the inconvenience on the check in process. We look forward to seeing you again soon.Sincerely.Isaac A.

10/10 Excellent

Michaella

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from General Manager on 18 Oct 2023
Thank you for sharing your experience regarding your stay here with us! I am super excited that everything went well for you and all of your expectations were met. We look forward to seeing you again next time you are in the Dallas/Garland area again. Sincerely,Isaac A.

4/10 Poor

Amy

Travelled with family and small children
Liked: Amenities
Disliked: Cleanliness, staff & service
Unfriendly staff. Booger trails down the wall. Hair on towels. Hair in bed. Good breakfast, but they put it away before 9 am.
Stayed 1 night in Oct 2023
Response from General Manager on 18 Oct 2023
Thank you for taking the time out of your busy schedule to share your experience with us! I am saddened to hear of the issues you have encountered during your stay. I have shared all of your concerns with the proper staff for corrective actions. We can only hope you will give us another opportunity next time you are in this area again. Sincerely,Isaac A.

8/10 Good

Lisa

Stayed 1 night in Aug 2023
Response from General Manager on 18 Oct 2023
Thank you for taking the time to share your experience with us! I am glad everything went well for you during your stay. We look forward to seeing you again next time you are in this area again and next time we hope to meet your total expectations.Sincerely,Isaac A.

10/10 Excellent

Lane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was so very helpful and kind! Everything was very clean and comfortable… Could not have asked for a better place to stay!
Stayed 2 nights in Oct 2023
Response from General Manager on 11 Oct 2023
Thank you for taking the time out of your day to let us know about your stay! I am super excited that everything went well for you and all of your expectations were met. We look forward to seeing you again soon. Sincerely,Isaac A.

8/10 Good

Jeffery

Stayed 1 night in Oct 2023
Response from General Manager on 11 Oct 2023
Thank you for your feedback! Your feedback is very important to us. I am excited that everything went well for you during your stay. Please come back and see us again next time you are in this area again. Sincerely,Isaac A.

10/10 Excellent

Ramona

Stayed 1 night in Oct 2023
Response from General Manager on 3 Nov 2023
Thank you for your feedback! Your feedback is very important to us. I am glad everything went well for you during your stay. My staff and I would like to invite you to come back and see us again soon.

2/10 Terrible

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from General Manager on 4 Oct 2023
Thank you for taking the time out of your day to let us know about your stay! I am saddened to hear that we didn't meet your expectations. I have shared this with my staff for corrective actions. Please come back and give us another opportunity in the near future. Sincerely,Isaac A.

10/10 Excellent

victoria

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic staff. Clean and safe
Stayed 3 nights in Sep 2023
Response from General Manager on 27 Sept 2023
Thank you for taking the time to let us know about your stay! I am super excited that everything went well for you during your stay, we appreciate the nice comments. We look forward to seeing you again next time you are in this area again. Sincerely,Isaac A.

10/10 Excellent

Jenelin

Stayed 1 night in Sep 2023
Response from General Manager on 18 Oct 2023
Thank you for your feedback! Your feedback is very important to us. We are excited that everything went well for you during your stay. We look forward to seeing you again soon.Sincerely,Isaac A.

8/10 Good

Jeremy Conner

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy cozy
It was nice and comfortable and very clean
Stayed 1 night in Sep 2023
Response from General Manager on 21 Sept 2023
Thank for taking the time on letting us know about your stay here at La Quinta Inn & Suites in Garland! I am glad everything went well for you. Please come back and see us again soon.Sincerely,Isaac A.

6/10 Okay

Sergio

Stayed 1 night in Sep 2023
Response from General Manager on 3 Oct 2023
Thank you for taking the time on letting us know about your stay! I am saddened to hear that we did not meet your total expectations. I have shared this with my staff for correction actions. Please come back and see us again soon.Sincerely,Isaac A.

8/10 Good

Thay

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean
Stayed 1 night in Sep 2023
Response from General Manager on 4 Sept 2023
Thank you for your feedback! Your feedback is very important to us, we appreciate the nice comment. Please come back and see us again soon. Sincerely,Isaac A.

10/10 Excellent

stephanie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and clean with plenty of parking.
Stayed 3 nights in Aug 2023
Response from General Manager on 4 Sept 2023
We thank you for taking the time on letting us know about your stay! I am super excited to hear that all of your expectations were met during your stay. We look forward seeing you again next time you are in this area again.Sincerely,Isaac A.

10/10 Excellent

Janet

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room felt clean and breakfast was great
Stayed 1 night in Aug 2023
Response from General Manager on 28 Aug 2023
Thank you for taking the time to let us know about your stay! I am excited everything went well for you; we appreciate the nice comments. We look forward seeing you again soon.Sincerely,Isaac A.

8/10 Good

glen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every thing went fine after the 100 deposit was paid for security reasons. Definitely did not like that. Paid in cash because of the process of seven day wait for refund on your credit card. Last time we came there was no such policy in place .Quite and convenience of restaurants in walking distance. Would of given 5 stars if not for the hassle of the deposit. No ATM on premises. Let me know ahead of check in if anything else is required besides the itinerary number and id.
Stayed 2 nights in Aug 2023
Response from General Manager on 23 Aug 2023
Thank you for taking the time to let us know about your stay! I am excited everything went well for you during your stay. Your concerns on the 100.00 incidental deposit have been shared with the proper staff. My staff and I would like to invite you to come back and see us again soon. Sincerely,Isaac A.

10/10 Excellent

Raymond

Travelled with family, Travelled with pets
Liked: Amenities
New good property
Stayed 2 nights in Aug 2023
Response from General Manager on 9 Aug 2023
Thank you for your feedback! Your feedback is very important to us. I am excited that everything went well for you and all of your expectations were met. We look forward seeing you again soon. Sincerely,Isaac A.

6/10 Okay

Taneika

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from General Manager on 7 Aug 2023
Thank you for your feedback! Your feedback is very important to us. I am saddened to hear we did not meet your expectations during your stay. I have shared your concerns with my staff. We invite you to come back and give us another opportunity.Sincerely,Isaac A.

10/10 Excellent

Ronald

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from General Manager on 6 Aug 2023
Thank you for taking the time to share your experience with us! I am super excited that everything went well for you and all of your expectations were met. We look forward seeing you again soon. Sincerely,Isaac A.

8/10 Good

KYLE

Stayed 1 night in Aug 2023
Response from General Manager on 25 Aug 2023
Thank you for feedback! Your feedback is very important to us! I am glad everything went well for you during your stay. Please come back and see us again soon.Sincerely,Isaac A.

10/10 Excellent

Randy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were great. Positive experience overall.
Stayed 1 night in Jul 2023
Response from General Manager on 3 Aug 2023
Thank you for taking the time to let us know about your stay! I am super excited to hear that all of your expectations were met and that you found our staff to be great. I have shared this with my staff, and they are as excited as I am. We look forward seeing you again soon.Sincerely,Isaac A.