Interior
Check availability

Reviews of Holiday Inn Express & Suites North Dallas at Preston, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites North Dallas at Preston, an IHG Hotel
6055 Lbj Fwy, Dallas, TX

Reviews

8.0

Very good

Rating 10 - Excellent. 458 out of 1000 reviews" "
Rating 8 - Good. 280 out of 1000 reviews" "
Rating 6 - Okay. 107 out of 1000 reviews" "
Rating 4 - Poor. 80 out of 1000 reviews" "
Rating 2 - Terrible. 75 out of 1000 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

malissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it was very comfortable, but I did notice the wall had huge marks on it in room 306 might need to repaint that room . But other than that it was clean and comfortable.
Stayed 2 nights in May 2024
Response from Jonnie on 16 May 2024
Thank you for rating and reviewing your recent stay stay at our hotel. We appreciate your honest feedback, and look forward to serving you again in the future.

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel looks almost brand new. Nice breakfast and nice room.
Stayed 2 nights in May 2024
Response from Jonnie on 13 May 2024
Thank you for the kind words regarding your recent stay at our hotel. We are delighted that you enjoyed your time with us, and look forward to serving you again in the future.

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Jonnie on 13 May 2024
Thank you for rating your recent stay at our hotel. Your feedback is greatly appreciated.

10/10 Excellent

Gordon, Garland

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property
Stayed 1 night in Apr 2024
Response from Jonnie on 13 May 2024
Thank you for the kind words regarding your recent stay. Your feedback is greatly appreciated.

10/10 Excellent

SANTANNA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, nice and friendly staff
Stayed 1 night in Apr 2024
Response from Jessi C on 26 Apr 2024
Thank you so much. Looking forward to your next visit.

10/10 Excellent

Angie

Travelled with family
We love this hotel! Very clean and nice!
Stayed 2 nights in Apr 2024
Response from Jessi C on 26 Apr 2024
Thank you! Hope to see you again soon!

10/10 Excellent

imre

Stayed 2 nights in Apr 2024
Response from Jonnie on 13 May 2024
Thank you for the perfect score! Your feedback is greatly appreciated.

8/10 Good

Erica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had to switch rooms in the middle of the night because the air was not working and floor looked like it had just been done. Also, sounded like the window was open all night could hear cars from the highway. But thanks to the great staff we were given another room. Overall great place to stay.
Stayed 4 nights in Apr 2024
Response from Jessi C on 17 Apr 2024
Thank you for sharing your experience with us. So sorry that you had trouble with the AC and car noise in your first room. Glad the team was able to get you moved to a more comfortable room. We hope to see you again soon.

10/10 Excellent

Tabitha

Stayed 1 night in Apr 2024
Response from Jonnie on 13 May 2024
Thank you for the perfect score! Your feedback is greatly appreciated.

6/10 Okay

Kathleen, Milford

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
The hotel was full for the total eclipse and there was no made service that weekend. Our phone didn’t work to call the front desk so I had to go down there and wait in line while other people checked in and then tell them we need towels, washcloths, shampoo, shower wash. Everything was empty. The first day our room smelled like sewer.
Stayed 2 nights in Apr 2024
Response from Jessi C on 10 Apr 2024
Thank you for sharing your experience with us, Kathleen! We are so sorry to hear that your room had a sewer smell and was missing important housekeeping items. We pride ourselves on providing clean and comfortable accommodations for all of our guests and we fell short during your stay. We will take the necessary steps to coach our team so that something like this does not happen again. We hope you might give us another chance if you are in the area.

10/10 Excellent

hattie

Stayed 1 night in Apr 2024
Response from Jessi C on 26 Apr 2024
Thank you so much! Hope to see you again soon!

10/10 Excellent

Moshe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything as I expected, nothing negative.
Stayed 3 nights in Mar 2024
Response from Jessi C on 23 Mar 2024
Thank you! We look forward to seeing you again soon!

10/10 Excellent

Paige, Fort Worth

Super nice spot. Thanks for the nice welcome Will
Stayed 1 night in Mar 2024
Response from Jessi C on 22 Mar 2024
Thank you so much, Paige! I will share your kind words with Will. Hope to see you again soon!

4/10 Poor

Kametha

Disliked: Staff & service, property conditions & facilities
No towels were available during our stay
Stayed 2 nights in Mar 2024
Response from Jessi C on 18 Mar 2024
We are sorry to hear that you were not able to get towels during your stay. We apologize that this affected your experience with us and have taken the necessary steps to ensure it does not happen again.

4/10 Poor

Mesha

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Staff & service, amenities
The good: Pretty dining room, sufficient parking, really kind staff. My kids loved the pool. Really comfy beds. The not so good: Our shower looked like it was under construction and wasnt the cleanest, big roach in our room, new dirty spot on carpet, they ran out of breakfast the last day of our stay so we had to go get something, pool seems like it needed to be cleaned as it was very cloudy. Food on trash not cleaned off our entire stay. All in all, I'd give this hotel a 6. It wasnt the worst.
Stayed 2 nights in Mar 2024
Response from Jessi C on 18 Mar 2024
Thank you for sharing your experience, Mesha! We are so sorry to hear about the shower and room cleanliness concerns you mentioned. Unfortunately, this was not our best foot forward during your visit and we hope you will give us another chance to show you how amazing we can be.

10/10 Excellent

Denise

Travelled with family, Travelled with family and small children
Staff has been very friendly, breakfast options are great, location is perfect!
Stayed 2 nights in Mar 2024
Response from Jessi C on 15 Mar 2024
Thank you so much, Denise! We truly appreciate you sharing your feedback. Hope to see you again soon!

4/10 Poor

Christine

Stayed 1 night in Mar 2024
Response from Jessi C on 1 Apr 2024
Thank you for sharing your experience. We wish it could have been a better stay for you. Please give us another chance to show you how amazing we really can be.

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property and friendly staff
Stayed 2 nights in Mar 2024
Response from Jessi C on 9 Mar 2024
Thank you so much, Sarah! We look forward to seeing you again!

10/10 Excellent

Christina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was clean convenient and very spacious loved it
Stayed 1 night in Mar 2024
Response from Jessi C on 5 Mar 2024
Thank you so much. Hope to see you again soon!

8/10 Good

Jessica

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service
Stayed 1 night in Mar 2024
Response from Jessi C on 5 Mar 2024
Thank you!

2/10 Terrible

Olivia

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk customer service was horrible, Maria was her name I explained my situation to her because of the problems I already had with the ac not working in the room and the fridge not cooling there were also flying bugs in the room in which we had to kill. Now the GM had already spoken with me and took care of everything, but since I had to check out and some things were not taken care of I went down to the front desk and addressed my concerns and Maria was rude and disrespectful to a paying customer who not one time had attitude or was rude to her. She had the worse nasty attitude. As I walked away she slammed her hand on the counter talking about me to another guy that was there so i walked back and stood there and she looked stunned, I said no don’t mind continue I would love to hear what your saying and she tried to blow it off and act like she wasn’t talking about me. I don’t recommend anyone going there it’s the worst and I will be sending a email to the manager and better business bureau along with leaving a bad review with pictures.
Response from Jessi C on 4 Mar 2024
Thank you so much for sharing your experience. I apologize that you had this situation happen during your stay. So glad you and I were able to speak and hope you will continue to stay with IHG hotels in the future.

10/10 Excellent

Jeanna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice spacious parking spots
Stayed 1 night in Feb 2024
Response from Jessi C on 5 Mar 2024
Thank you!

10/10 Excellent

Deonna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Jessi C on 26 Feb 2024
Thank you!

2/10 Terrible

Ricardo

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel was very bad, not clean and the front desk staff was careless. Will not use this hotel ever again
Stayed 1 night in Feb 2024
Response from Jessi C on 26 Feb 2024
We are sorry to hear you did not have a good experience with our hotel. We will take your comments to heart and do better next time.

8/10 Good

David

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's close to the Galleria Mall which was a nice place to get out and shop. It's also right on the 635 loop so easy to get onto the highway in any direction you need. The only complaint was the beds weren't great. But that's most hotels. Otherwise the staff and facilities were excellent. We will be using this location for any future Dallas trips.
Stayed 2 nights in Feb 2024
Response from Jessi C on 19 Feb 2024
Thank you so much for sharing your experience with us. So glad you enjoyed your stay. Looking forward to seeing you again soon!

10/10 Excellent

Rose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 2 nights in Feb 2024
Response from Jessi C on 19 Feb 2024
Thank you!

8/10 Good

Gary

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Didnt like loud waiking on floor above.
Stayed 1 night in Feb 2024
Response from Jessi C on 19 Feb 2024
Thank you for sharing your experience. So sorry to hear that the walking above you bothered you. We will see if we can mitigate that in the future.

10/10 Excellent

Felicia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and quiet place . Amazing employees .
Stayed 5 nights in Feb 2024
Response from Jessi C on 19 Feb 2024
Thank you for your kind words. Hoping to see you again soon!

8/10 Good

Hannah

Stayed 1 night in Feb 2024
Response from Jessi C on 19 Feb 2024
Thank you!

8/10 Good

Karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Jessi C on 19 Feb 2024
Thank you!

8/10 Good

Alejandro

Stayed 1 night in Feb 2024
Response from Jessi C on 5 Feb 2024
Thank you

10/10 Excellent

Wanda

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
This was a mother and daughters trip and we stayed here. this hotel was clean, comfortable and staff at the front were nice.
Stayed 2 nights in Jan 2024
Response from Jessi C on 29 Jan 2024
Thank you! Hope to see you again soon!

6/10 Okay

Charlie

Travelled with partner
There was no heat in our room.. changed to another room, still no heat. Staff was not helpful on this matter...
Stayed 1 night in Jan 2024
Response from Jessi C on 29 Jan 2024
We are sorry to hear that the heat did not work in your room. We will take a look at both rooms and speak with the staff on how to be more helpful in the future.

10/10 Excellent

KATHY

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Jessi C on 22 Jan 2024
Thank you

10/10 Excellent

Helen

Stayed 2 nights in Jan 2024
Response from Jessi C on 17 Jan 2024
Thank you

10/10 Excellent

Pamela

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a nice stay. Rooms were clean and it was quiet. Convenient to shopping and restaurants.
Stayed 2 nights in Jan 2024
Response from Jessi C on 15 Jan 2024
Thank you for sharing your experience with our hotel. We are so pleased that you enjoyed your stay with us. Looking forward to your next visit

10/10 Excellent

Jeremy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Jessi C on 15 Jan 2024
Thank you!

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family time
Staff were welcoming. The hallways smelled and looked clean. The rooms were clean. Breakfast was plentiful with many choices, included scrambled eggs, omelets, boiled eggs, biscuits and gravy as well as a variety of breads, etc. Coffee available at all times.
Stayed 2 nights in Dec 2023
Response from Jessi C on 15 Jan 2024
WOW! Thank you so much for the kind words. We truly appreciate you sharing your experience with us. Hoping you will come back and stay with us again

10/10 Excellent

Maria C

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelent
We enyoy a lot our stay.
Stayed 3 nights in Dec 2023
Response from Jessi C on 15 Jan 2024
Thank you

8/10 Good

Moises

Liked: Cleanliness, staff & service, property conditions & facilities
Everything is good
Stayed 1 night in Jan 2024
Response from Jessi C on 15 Jan 2024
Thank you

2/10 Terrible

maritza

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
heater dont work
Stayed 1 night in Dec 2023
Response from Jessi C on 15 Jan 2024
Sorry to hear that your heater did not work. Did you let us know so that we could fix it or move you rooms?

10/10 Excellent

Vuong

Stayed 1 night in Dec 2023
Response from Jessi C on 22 Jan 2024
Thank you

10/10 Excellent

A, little rock

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Jessi C on 2 Jan 2024
Thank you!

10/10 Excellent

Beugre

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Jessi C on 2 Jan 2024
Thank you!

6/10 Okay

Amanda

Liked: Cleanliness, staff & service
Hotel stay was good, but we stayed there for the Tesla charger and when we checked in and tried to plug in the charging station was out of service. Disappointing.
Stayed 1 night in Dec 2023
Response from Jessi C on 2 Jan 2024
Thank you for sharing your experience with us. We are so sorry that our Tesla charger was not working during your visit. We appreciate you letting us know so that we can get it fixed as soon as possible. We hope you will give us another chance in the future

10/10 Excellent

Whitney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant experience ☺️ would definitely book here again!
Stayed 1 night in Dec 2023
Response from Jessi C on 2 Jan 2024
Thank you!

10/10 Excellent

Trinna

Stayed 1 night in Dec 2023
Response from Jessi C on 2 Jan 2024
Thank you!

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Jessi C on 2 Jan 2024
Thank you!

10/10 Excellent

Gloria

Business traveller, Travelled with partner
Liked: Property conditions & facilities
Ok
Stayed 1 night in Dec 2023
Response from Jessi C on 2 Jan 2024
Thank you!

10/10 Excellent

MARLIES DEL

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff, good breakfast .
Stayed 1 night in Dec 2023
Response from Jessi C on 2 Jan 2024
Thank you