Seasonal outdoor pool

Reviews of Holiday Inn Express & Suites Irving Conv Ctr - Las Colinas, an IHG Hotel

2.5 out of 5

Reviews

8.6

Excellent

Rating 10 - Excellent. 592 out of 1002 reviews" "
Rating 8 - Good. 237 out of 1002 reviews" "
Rating 6 - Okay. 71 out of 1002 reviews" "
Rating 4 - Poor. 51 out of 1002 reviews" "
Rating 2 - Terrible. 51 out of 1002 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

ronald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location and nice pool
Stayed 2 nights in May 2024

8/10 Good

Lizbeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Alyssa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

Zehra, Istanbul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptionally friendly and clean. Breakfast had great choices. Very spacious.
Stayed 1 night in May 2024
Response from GSM on 24 May 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

leann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great walking distance of what we had planned
Stayed 2 nights in May 2024
Response from GSM on 21 May 2024
Thank you very much for taking the time to reach out about your experience!!! It will be great to see you again in the future.

10/10 Excellent

lynsey

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed for the TFW and it was a lovely big room and good breakfast options Room was very comfy and walkable to restaurants and lots of parking. Loved it
Stayed 2 nights in May 2024

10/10 Excellent

DAVID

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome
Stayed 1 night in May 2024
Response from GSM on 10 May 2024
Thank you for sharing your wonderful experience. We are thrilled you enjoyed your stay with us. Please visit again soon.

8/10 Good

Marilyn

Liked: Staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from GSM on 8 May 2024
Thank you for reaching out. We take feedback seriously and will relay your comments to our team, to make the necessary changes, so we can provide a better experience in the future. I hope you will give us a chance by staying with us again, we will show you that your unsatisfactory stay was an exception.

10/10 Excellent

Brandon

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Facility is nice. Room is a bit dated. Staff is super friendly. Electrical outlets could use a tune up. The sockets were very loose.
Stayed 3 nights in Mar 2024
Response from GSM on 7 May 2024
Thank you for reaching out. We take feedback seriously and will relay your comments to our team, to make the necessary changes, so we can provide a better experience in the future. I hope you will give us a chance by staying with us again, we will show you that your unsatisfactory stay was an exception.

8/10 Good

Gloria

Liked: Cleanliness, staff & service, property conditions & facilities
Close to most of venues and concert center
Stayed 1 night in Mar 2024
Response from GSM on 6 May 2024
Thank you very much for taking the time to reach out about your experience!!! It will be great to see you again in the future.

10/10 Excellent

Brandee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect proximity to the Toyota concerr venue
Stayed 1 night in May 2024
Response from GSM on 6 May 2024
Thank you very much for taking the time to write about your experience. It will be great to see you again in the future.

6/10 Okay

José JULIÁN Perez

Liked: Cleanliness, staff & service
Was good. Only there was a cockroach in the bedroom. I just killed it and did not let know the staff. Thats the only bad thing
Stayed 4 nights in Apr 2024
Response from GSM on 4 May 2024
We are sorry to hear you had a less than pleasant stay with us, and I would like to start by apologizing for the inconveniences you faced during your stay. We strive to make each stay as pleasant and comfortable as possible and your feedback is very important to us. Thank you for your candid response.

8/10 Good

Roshima

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from GSM on 30 Apr 2024
We appreciate you for taking the time to write this review as our customer's feedback is very important to us. We will be sure to share your thoughts with our team and thank you for reaching out!

10/10 Excellent

Bryan D.

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We only stayed 1 night to attend a concert nearby but we had a lovely time. Everyone was courteous, the rooms were clean, the bed was comfy, and the complimentary breakfast was good.
Stayed 1 night in Apr 2024
Response from GSM on 20 Apr 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express IRVING CONV CTR - LAS COLINAS. Your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

8/10 Good

Murad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from GSM on 20 Apr 2024
We appreciate you for taking the time to write this review as our customer's feedback is very important to us. We will be sure to share your thoughts with our team and thank you for reaching out!

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Good Place
Stayed 1 night in Apr 2024
Response from GSM on 20 Apr 2024
We appreciate you for taking the time to write this review as our customer's feedback is very important to us. We will be sure to share your thoughts with our team and thank you for reaching out!

10/10 Excellent

Sara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great price, clean room, helpful front desk. Walking distance to Toyota Pavilion. This is my go to place to stay when I have a concert there!
Stayed 1 night in Apr 2024
Response from GSM on 20 Apr 2024
I'm glad you found our location so convenient. Many of your fellow travelers feel the exact same way regarding our locale. We're in the business of satisfying customers and we look forward to doing just that during your next stay as well. Thank you very much for taking the time to answer the survey.

10/10 Excellent

Lacey

Stayed 1 night in Apr 2024
Response from GSM on 6 May 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express IRVING CONV CTR - LAS COLINAS. Your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

2/10 Terrible

Scott

Business traveller
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
When I went to my room it looked like they started to clean it and then left before they got too far into the cleaning. The bed covers were on the floor as well as the trash. Had to go back downstairs to get another room. Was not offered any kind of an upgrade other than apology for my inconvenience.
Stayed 1 night in Apr 2024
Response from GSM on 11 Apr 2024
We are sorry to hear you had a less than pleasant stay with us, and I would like to start by apologizing again to you for the inconveniences you faced during your stay. We strive to make each stay as pleasant and comfortable as possible, and for that reason we will coach our team to make the necessary changes so we can provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Large and clean room. Breakfast was excellent. My room was located next to the elevator shaft, but surprisingly it wasn’t noisy at all, very comfortable. I would definitely stay here again.
Stayed 1 night in Apr 2024
Response from gsm on 8 Apr 2024
Thank you very much for taking the time to write about your comments. We are sorry to hear you had a less than pleasant stay with us.

10/10 Excellent

Denisse

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff and easy check in. Very clean and quiet. Will definitely recommend and stay again.
Response from gsm on 8 Apr 2024
We are delighted you found our location so convenient. Most of our travelers feel the exact same way regarding our locale. We look forward to doing just that during your next stay as well. Thank you very much for taking the time to answer the survey.

10/10 Excellent

Morgan

Travelled with partner
Great rooms, large and roomy. Comfortable bed and pillows. Very clean and quiet. Would definitely stay here again!
Stayed 2 nights in Mar 2024
Response from GSM on 29 Mar 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express IRVING CONV CTR - LAS COLINAS. Your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Kristin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would definitely stay here again! The hotel was very clean and convenient from the convention center. Breakfast was great everyday! Great hotel!
Stayed 3 nights in Mar 2024
Response from GSM on 29 Mar 2024
Thank you for your feedback and for choosing to stay at our Holiday Inn Express Irving Convention Center - Las Colinas. We truly value your response, which reflects your unwavering trust and loyalty to our brands.

10/10 Excellent

Adrian, Forest Hills

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was absolutely amazing. Michelle who works with the breakfast team was always helpful and friendly. Will definitely stay again at the hotel.
Stayed 6 nights in Mar 2024
Response from GSM on 21 Mar 2024
We were delighted to see you enjoyed your stay with us. I'm glad our location is so convenient for you. Many of your fellow travelers feel the exact same way regarding our locale. We're in the business of satisfying customers and we look forward to doing just that during your next stay as well. See you soon.

8/10 Good

Todd

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had trouble with the hvac in our room.
Stayed 4 nights in Mar 2024
Response from gsm on 24 Mar 2024
We are sorry to hear you had a less than pleasant stay with us, and I would like to start by apologizing to you for the inconveniences you faced during your stay. We strive to make each stay as pleasant and comfortable as possible.

10/10 Excellent

Cheryl

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The shower pressure was amazing. Dove body wash, shampoo, hand was, hand cream and conditioner is a plus. It is nice to have a hotel go beyond for their customers.
Stayed 3 nights in Mar 2024
Response from GSM on 21 Mar 2024
I'm glad you found our location so convenient. Many of your fellow travelers feel the exact same way regarding our locale. We're in the business of satisfying customers and we look forward to doing just that during your next stay as well. Thank you very much for taking the time to answer the survey.

10/10 Excellent

Wei

Stayed 2 nights in Mar 2024
Response from gsm on 8 Apr 2024
Thank you for your review.

8/10 Good

Ernest Mark

Stayed 1 night in Feb 2024
Response from gsm on 24 Mar 2024
We are sorry to hear you had a less than pleasant stay with us, and I would like to start by apologizing to you for the inconveniences you faced during your stay. We strive to make each stay as pleasant and comfortable as possible.

10/10 Excellent

Derrell

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Feb 2024
Response from GSM on 28 Feb 2024
Thank you for sharing your wonderful experience. We are thrilled you enjoyed your stay with us. Please visit again soon.

10/10 Excellent

julio C

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Siemore nos gusta quedarnoscen este hotel muy amables
Stayed 1 night in Feb 2024
Response from GSM on 26 Feb 2024
Gracias por sus comentarios, que nos ayudan a mejorar cada dia.

10/10 Excellent

Rufuu

Liked: Cleanliness, staff & service, property conditions & facilities
Dead roach in main hall and employees parking in main entrance
Stayed 3 nights in Feb 2024
Response from GSM on 26 Feb 2024
Thank you very much for taking the time to write about your comments. We are sorry to hear you had a less than pleasant stay with us. The items you mentioned have been addressed with all our employees.

8/10 Good

Thomas

Business traveller
Liked: Cleanliness, staff & service, amenities
Staff was very friendly and the breakfast sweet rolls were excellent! The Door Latch to Room 102 was difficult to operate and sometimes would not open. Also noticed that with the original room assigned to me. Better fix those!
Stayed 3 nights in Feb 2024
Response from GSM on 26 Feb 2024
Thank you for taking the time to tell us about your experience at our location. Your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

2/10 Terrible

Lourdes

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from GSM on 26 Feb 2024
Thank you for taking the time to tell us about your experience at our location. Your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Stan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Graduation Trip
Very nice place. Staff was awesome. Food options a little closer would have been great.
Stayed 2 nights in Feb 2024
Response from GSM on 19 Feb 2024
I'm glad you found our location so convenient. Many of your fellow travelers feel the exact same way regarding our locale. We're in the business of satisfying customers and we look forward to doing just that during your next stay as well. Thank you very much for taking the time to answer the survey.

10/10 Excellent

Luke

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from GSM on 15 Feb 2024
I'm glad you found our location so convenient. Many of your fellow travelers feel the exact same way regarding our locale. We're in the business of satisfying customers and we look forward to doing just that during your next stay as well. Thank you very much for taking the time to answer the survey.

10/10 Excellent

steve

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from GSM on 15 Feb 2024
I'm glad you found our location so convenient. Many of your fellow travelers feel the exact same way regarding our locale. We're in the business of satisfying customers and we look forward to doing just that during your next stay as well. Thank you very much for taking the time to answer the survey.

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shaista was the most pleasant woman at the front desk and welcomed me and also helped me navigate how to get food delivered and also about the property. She’s very knowledgeable and helpful.
Stayed 4 nights in Jan 2024
Response from gsm on 6 Feb 2024
I'm glad you found our location so convenient. Many of your fellow travelers feel the exact same way regarding our locale. We're in the business of satisfying customers and we look forward to doing just that during your next stay as well. Thank you very much for taking the time to answer the survey.

4/10 Poor

Erica

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
On arrival on 1/31/24 we checked in room 610 a suite with two queen beds and a sleeper sofa. The sink in the bathroom was dirty due to a plumbing issue. I called the front desk Receptionist who sent up Maintenance who stated that the plumber will be the next day. On changing rooms was told only had King w/sleeper sofa which was unacceptable. We decided to switch hotel since they could not accomdate us with another room for 3.
Stayed 4 nights in Jan 2024
Response from gsm on 6 Feb 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express IRVING CONV CTR - LAS COLINAS. Your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. We are sorry to hear you had a less than pleasant stay with us, and I would like to start by apologizing to you for the inconveniences you faced during your stay.

10/10 Excellent

Christian

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean and just a few minutes walk to the toyota music factory
Stayed 2 nights in Jan 2024
Response from gsm on 6 Feb 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express IRVING CONV CTR - LAS COLINAS. Your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. We are sorry to hear you had a less than pleasant stay with us, and I would like to start by apologizing to you for the inconveniences you faced during your stay.

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I needed a 1- night hotel close to my customers HQ. This was fine. Better breakfast than most other hotels in the group. Good value.
Stayed 1 night in Jan 2024
Response from GSM on 30 Jan 2024
I'm glad you found our location so convenient. Many of your fellow travelers feel the exact same way regarding our locale. We're in the business of satisfying customers and we look forward to doing just that during your next stay as well. Thank you very much for taking the time to answer the survey.

10/10 Excellent

william

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from GSM on 30 Jan 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express IRVING CONVENTION CENTER - LAS COLINAS.

4/10 Poor

Gina

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, room comfort
Stayed 3 nights in Jan 2024
Response from Carlos on 23 Jan 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express IRVING CONV CTR - LAS COLINAS. Your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

8/10 Good

Whitney

Stayed 1 night in Jan 2024
Response from gsm on 6 Feb 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us and that you feel you received great service. It's something our staff takes great pride in, so we value your feedback. We will be sure to pass your kind words along to our housekeeping staff.

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Good clean rooms , friendly employees, very good rate and a good Las Vegas buffet breakfast
Stayed 1 night in Dec 2023
Response from Carlos - Guest Services Manager on 18 Jan 2024
thank you for sharing your wonderful experience. We are thrilled you enjoyed your stay with us. Please visit again soon.

10/10 Excellent

Jorge

Stayed 2 nights in Dec 2023
Response from Carlos - Guest Services Manager on 18 Jan 2024
thank you for sharing your wonderful experience. We are thrilled you enjoyed your stay with us. Please visit again soon.

10/10 Excellent

Rocio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room size
Stayed 1 night in Dec 2023
Response from GSM on 1 Feb 2024
I'm glad you found our location so convenient. Many of your fellow travelers feel the exact same way regarding our locale. We're in the business of satisfying customers and we look forward to doing just that during your next stay as well. Thank you very much for taking the time to answer the survey.

10/10 Excellent

William

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Carlos - Guest Services Manager on 18 Jan 2024
thank you for sharing your wonderful experience. We are thrilled you enjoyed your stay with us. Please visit again soon.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from AB on 28 Dec 2023
Leaving our guests with a great impression about our hotel is what we strive to do! We're so happy to know you enjoyed your stay with us. We go above and beyond to make sure we have satisfied our guests, and we're happy that our efforts didn't go unnoticed. On behalf of all our staff we appreciate the kind words!

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Very quiet and clean place. Should have more available places closer for meals.
Stayed 1 night in Dec 2023
Response from AB on 28 Dec 2023
Leaving our guests with a great impression about our hotel is what we strive to do! We're so happy to know you enjoyed your stay with us.

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from AB on 28 Dec 2023
Leaving our guests with a great impression about our hotel is what we strive to do! We're so happy to know you enjoyed your stay with us.