In-room safe, desk, free cots/infant beds, free WiFi

Reviews of Hampton Inn & Suites Dallas Downtown

2.5 out of 5
Hampton Inn & Suites Dallas Downtown
1700 Commerce, Dallas, TX

Reviews

8.4

Very good

Rating 10 - Excellent. 558 out of 1000 reviews" "
Rating 8 - Good. 239 out of 1000 reviews" "
Rating 6 - Okay. 96 out of 1000 reviews" "
Rating 4 - Poor. 56 out of 1000 reviews" "
Rating 2 - Terrible. 51 out of 1000 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Brahim

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Only valet parking for $48.00 per night. You will have a hard time if you don’t use their parking and they know it. Booked room for 5 persons, but they charge you if you take more than 2 small water bottles. Asked for cotton swabs they sent two bottles of water which I didn’t take but was charged $8.00 though. Hotel over rated and breakfast is very modest.
Stayed 1 night in May 2024

6/10 Okay

Daniel T

Liked: Cleanliness, staff & service
Stayed 4 nights in May 2024
Response from Customer Service on 22 May 2024
Daniel, thank you for your rating. If there was anything specific about your stay that could have been improved or stood out, we would appreciate your feedback. We're always looking to enhance guest experiences and hope to have another opportunity to serve you better in the future.

8/10 Good

Diana

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Great hotel in the heart of downtown. Modern & clean, just like the pics.
Stayed 1 night in May 2024
Response from Customer Service on 20 May 2024
Diana, thank you for sharing your positive experience at Hampton Inn & Suites Dallas Downtown! The team is delighted you enjoyed the convenient location and the modern, clean environment. We look forward to your next stay!

8/10 Good

Mesfin

Liked: Cleanliness, property conditions & facilities
Good
Stayed 2 nights in May 2024
Response from Customer Service on 21 May 2024
Mesfin, thank you for your feedback. We're glad you had a positive experience at Hampton Inn & Suites Dallas Downtown. Looking forward to your next visit.

2/10 Terrible

marlane

Disliked: Cleanliness, staff & service, property conditions & facilities
Front desk was not professional. When call for reservation was not professional. Lack of employee, very bad service , when checking, there is no one at front we waited for almost 25-30 minutes. There were 4 different people checking in. Will never take this hotel ever again. Our about were messed up because of wrong payment. Ever again.
Stayed 1 night in May 2024
Response from Customer Service on 17 May 2024
Marlane,Your feedback is appreciated, and it's concerning to hear about the issues you faced during your stay. The behavior of our team and the service quality described are not representative of the experience we strive to provide. Your comments will be reviewed to ensure that improvements are made. Thank you for bringing these matters to our attention.

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Downtown Dallas seems a bit like a ghost town. Roads in bad conditions Many buildings had urine smell around them. Liked the various parks Lots of good places to eat
Stayed 2 nights in May 2024
Response from Customer Service on 15 May 2024
Lisa, thank you for sharing your experience at Hampton Inn & Suites Dallas Downtown. We are grateful to hear that you appreciated the numerous parks and enjoyed a variety of culinary delights in the vicinity. We understand your concerns regarding the conditions outside the hotel. Despite these, we're glad that our downtown location appealed to you. We look forward to welcoming you back for another enjoyable stay.

10/10 Excellent

Isabel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean, check in was fast, and valeting the car was easy! Great stay!
Stayed 1 night in May 2024
Response from Customer Service on 14 May 2024
Isabel, it's truly wonderful to hear about your experience at the Hampton Inn & Suites Dallas Downtown. We are thrilled that our rapid check-in process, convenient valet service, and cleanliness stood out for you. Your kind words motivate us to continually provide the best service we can. It would be our pleasure to welcome you back for another 'great stay'. Thank you for leaving us a review!

2/10 Terrible

Lynn

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Would not work with me during my hospital stay
Stayed 2 nights in May 2024
Response from Customer Service on 14 May 2024
Lynn, we regret to hear that your experience didn't meet your expectations. Providing support and flexibility, especially in challenging circumstances like hospital stays, is a priority for our team members. We appreciate your feedback as it helps us improve our service. Thank you.

10/10 Excellent

Alanna, White Hall

Liked: Cleanliness
Stayed 2 nights in May 2024
Response from Customer Service on 12 May 2024
Alanna, it's great to see that you had a fantastic stay with us at Hampton Inn & Suites Dallas Downtown. We're pleased to know we could make your visit memorable and hope to see you back soon.

8/10 Good

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I thought this property was over-priced. It's nothing special. However, it has a very good breakfast. Parking was outrageous, $45/night.
Stayed 1 night in May 2024
Response from Customer Service on 7 May 2024
Susan, your thoughts on the pricing at Hampton Inn & Suites Dallas Downtown are valuable, and we are pleased to hear that you found the breakfast to be excellent. Regarding the parking, we aim to provide the best services while remaining competitive within the area's standards. We look forward to an opportunity to host you again in hopes of enhancing your experience even more.

6/10 Okay

Derek

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed stiff as board, pillows small and flat. Air conditioning didnt work on both sides of room
Stayed 3 nights in May 2024
Response from Customer Service on 6 May 2024
Derek, we appreciate your feedback. We're sorry to hear that some aspects of your stay didn't meet your expectations. Your comfort is crucial to us, and we regret that the bed and pillows weren't to your preference. Moreover, we're sorry you faced issues with the air conditioning. Rest assured, your observations will be shared with our team members as part of our ongoing improvements. We hope to have another chance to provide you with a superior experience in the future.

8/10 Good

Olivia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
50$ extra upfront
Stayed 1 night in Apr 2024
Response from Customer Service on 30 Apr 2024
Olivia, thank you for sharing your review. We understand that the additional upfront charge might have been unexpected. These charges are standard to ensure incidental costs. They are refunded if not used upon check-out. We sincerely hope your overall experience at the Hampton Inn & Suites Dallas Downtown was pleasant and you had a chance to enjoy our various amenities. Looking forward to welcoming you back.

6/10 Okay

John

Disliked: Cleanliness
Stayed 4 nights in Apr 2024
Response from Customer Service on 30 Apr 2024
John, thank you for taking time to provide us with your rating. It seems like your experience at Hampton Inn & Suites Dallas Downtown was good but might have room for enhancements. If you choose to share more details about your stay, we are eager to listen as it aids us towards improvements. Best wishes for your future travels.

8/10 Good

Eligio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on 23 Apr 2024
We appreciate your lovely rating, Eligio!The satisfaction of our guests is important to us so we can't wait to see you back again at Hampton Inn & Suites Dallas Downtown soon. We want to share an even more fantastic experience with you next time.Thanks again for taking the time to leave your feedback!

8/10 Good

John

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was very nice. Just a little noisy
Stayed 1 night in Apr 2024
Response from Customer Service on 19 Apr 2024
John, it's great to hear you appreciated your stay at Hampton Inn & Suites Dallas Downtown. We appreciate your feedback on reducing noise. We're constantly working on improvements and your comments guide us. Looking forward to welcoming you back on your next trip to Dallas!

10/10 Excellent

Corey

Stayed 1 night in Apr 2024
Response from Customer Service on 6 May 2024
Corey, it's wonderful to see that you've showcased a top rating for your stay at Hampton Inn & Suites Dallas Downtown. It suggests that we were able to successfully exceed your expectations. Our team is committed to delivering exceptional service and we are delighted to know that we achieved this during your stay. We appreciate your support and look forward to welcoming you back soon.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice big rooms
Stayed 1 night in Apr 2024
Response from Customer Service on 11 Apr 2024
John, it's fantastic to hear you appreciated the spacious rooms at Hampton Inn & Suites Dallas Downtown. Thank you for choosing our hotel for your visit. Your positive feedback is much appreciated and we look forward to having you stay with us again in the future.

4/10 Poor

Gaby

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
Despite indicating in the reservation we made on Expedia that the hotel had parking, this is not the case. It doesn't have it, don't believe what Expedia says. The hotel charges you $45 for the valet parking service and it is the only option you have. They charge you a supposedly refundable fee but you can only pay with a credit card. The room was ok but when it was time to take a shower we realized that the shampoo bottle was empty so we had to wash our hair with shower gel. In general, the service from the woman at the reception was poor, very bad customer service. and I definitely would not stay here again.
Stayed 1 night in Apr 2024
Response from Customer Service on 12 Apr 2024
Gaby, we regret to hear that your stay didn't meet expectations. Parking facilities and their charges can sometimes be misunderstood, we apologize for any inconvenience. It's unfortunate you had some concerns regarding the bathroom amenities and your experience with the reception. All our team members always strive to provide helpful and engaging service. We understand you don't plan to return, but we hope for a chance to leave a more positive impression in the future.

8/10 Good

Tynnetta

Stayed 1 night in Apr 2024
Response from Customer Service on 27 Apr 2024
Tynnetta, it seems like you had a satisfactory stay at Hampton Inn & Suites Dallas Downtown, given the rating. We appreciate your feedback and would be thrilled to welcome you back soon, ensuring an even better hotel experience next time.

10/10 Excellent

Eric

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay was great and loved the room I was in. Hallway carpet was dirty and looked like it had not been vacuumed in quite a while.
Stayed 1 night in Mar 2024
Response from Customer Service on 29 Mar 2024
Eric, we're glad to hear you enjoyed your stay and appreciated the comfort of your room at Hampton Inn & Suites Dallas Downtown. Your feedback concerning the cleanliness of the hallway has been duly noted. We continually strive to ensure all areas of our hotel meet our high standards for cleanliness. It's wonderful to know that you had an overall positive experience, and we look forward to welcoming you back in the future.

8/10 Good

Monica G

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked how close we were to several places but having to pay for valet every night plus tip is not so great
Stayed 2 nights in Mar 2024
Response from Customer Service on 26 Mar 2024
Monica, thank you for taking the time to provide feedback about your stay with us at Hampton Inn & Suites Dallas Downtown. We're delighted to hear you appreciated our convenient location. As for the valet parking, we understand it may have been an unexpected expense and want to assure you that our pricing is in line with the typical downtown Dallas area. We highly value your input and look forward to your next visit.

8/10 Good

Loretta

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on 26 Mar 2024
Loretta, thank you for choosing to stay at the Hampton Inn & Suites Dallas Downtown and taking the time to rate us. It's great to know your experience met your expectations. We hope to have the chance to welcome you back for an even better stay next time. Thank you again!

10/10 Excellent

Noelia Y

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. I did a Solo trip and this hotel was affordable and clean. Breakfast was amazing and the staff in the lobby were very friendly. I did not get the name of the young man that works the lobby and young lady with a fabulous Afro but they definitely are amazing and have great energy.
Stayed 2 nights in Mar 2024
Response from Customer Service on 24 Mar 2024
Noelia, thank you for sharing your positive experience at Hampton Inn & Suites Dallas Downtown with us. We're thrilled that you found our hotel to be a fantastic value. It's encouraging to hear that you delighted in the cleanliness of our facilities, our delicious breakfast, and of course, the welcoming attitudes of our lobby team members. We will be sure to pass along your kind words. Looking forward to seeing you again on your next solo adventure!

10/10 Excellent

Levi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Customer Service on 20 Mar 2024
Levi, we appreciate your high score for Hampton Inn & Suites Dallas Downtown! It's wonderful to know that our hotel met your expectations. We're eager to welcome you back should you find yourself in Dallas again. Safe travels until then!

10/10 Excellent

Walter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Customer Service on 19 Mar 2024
Walter, it's wonderful to hear that you enjoyed your visit to the Hampton Inn & Suites Dallas Downtown. We truly appreciate you taking the time to leave such a positive rating. Our team members look forward to welcoming you again in the future.

10/10 Excellent

Abbie

Travelled with family and small children
Liked: Amenities, property conditions & facilities
I loved it thank yall so much
Stayed 1 night in Mar 2024
Response from Customer Service on 17 Mar 2024
Abbie, it's wonderful to hear that you had such a great experience at Hampton Inn & Suites Dallas Downtown. Our team is thrilled that you enjoyed your stay. We appreciate your feedback and look forward to welcoming you back in the future.

8/10 Good

Luna

Stayed 4 nights in Mar 2024
Response from Customer Service on 15 Mar 2024
Luna, thank you for your visit and rating Hampton Inn & Suites Dallas Downtown. We're pleased to see your stay with us was satisfactory. We hope to make your next visit even more enjoyable by exceeding your expectations.

10/10 Excellent

Jill

Travelled with partner
Very nice hotel. Staff is very friendly.
Stayed 1 night in Mar 2024
Response from Customer Service on 11 Mar 2024
Jill, thank you for choosing Hampton Inn & Suites Dallas Downtown, and for leaving your feedback. We're delighted to hear you enjoyed your stay and found our team members friendly. We look forward to welcoming you back on your next visit.

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Recently stayed here for an event at the Convention center & it was very convenient. I would stay here again.
Stayed 3 nights in Mar 2024
Response from Customer Service on 10 Mar 2024
Jessica, we're thrilled to hear that your stay at the Hampton Inn & Suites Dallas Downtown met your needs during your event at the Convention Center. It's great to know that the convenience of our hotel's location stood out to you. Looking forward to welcoming you back for your future visits to Dallas.

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
Stayed 2 nights in Mar 2024
Response from Customer Service on 10 Mar 2024
Janet, thank you for your kind review. The team at Hampton Inn & Suites Dallas Downtown will be pleased to hear that their friendly demeanor added to your positive experience. We look forward to your revisit in the future!

8/10 Good

Melinda

Liked: Cleanliness, amenities, property conditions & facilities
Room very nice, clean and well kept. All the staff were very nice.
Stayed 1 night in Mar 2024
Response from Customer Service on 10 Mar 2024
Melinda, it's wonderful to hear that you appreciated the cleanliness and upkeep of your room at Hampton Inn & Suites Dallas Downtown. We're also thrilled that our team members were able to provide a pleasant experience for you. We look forward to your next visit with us!

2/10 Terrible

Gene

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
The A/C did not work at all and they did not fix it or move us , will never stay there again!!
Stayed 1 night in Mar 2024
Response from Customer Service on 5 Mar 2024
Gene, we are sorry to read about your dissatisfaction, particularly regarding the air conditioning. We always aim to diagnose and handle any room issues promptly and we hear your feedback. Assuring your comfort is our top priority. We regret that your experience fell short, and hope for a chance to provide a better experience in the future.

10/10 Excellent

Krista

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great, easy to access location with wonderful breakfast!
Stayed 3 nights in Feb 2024
Response from Customer Service on 4 Mar 2024
Krista, we're thrilled to hear that you enjoyed your stay at Hampton Inn & Suites Dallas Downtown. Our location and breakfast offerings are certainly distinct aspects that guests appreciate. We look forward to your next visit.

10/10 Excellent

Vera

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed
Stayed 2 nights in Feb 2024
Response from Customer Service on 28 Feb 2024
Vera, it's great to hear that you enjoyed your experience at Hampton Inn & Suites Dallas Downtown. We strive for our guests to have memorable stays. Looking forward to your next visit.

2/10 Terrible

Austin

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a conference at 3:30 pm. Check in was not until 3 pm. I arrived at the property at 2:30 pm. I could not find a parking garage for guests of the hotel so I called the front desk, and was told that the parking garage was for valet only and that my only options were to wait for valet or use public parking about 2 blocks away from the hotel. There was no mention of this on the hotels page. By this time it was already 2:40 pm. I waited in line for the valet until 3:15 pm, and the valet line, which had at least 10 cars in it and was so long that I was forced to block a lane of traffic in order to wait in line, did not move for the entirety of the 35 minutes I waited. It was forced to leave the hotel and go directly to my conference. Upon arriving back at the hotel, I was met with the same issue that I had earlier. I waited another 45 minutes in the valet line and only one car out of the eight that were in line was taken to the parking garage. Again, there was no mention that valet parking was required in order to have your car in the parking garage, and I could not risk leaving my only means of transportation in a non guarded public parking lot overnight. I had too many valuable things in the vehicle. I was forced to drive an hour and a half back home because I could not park my car safely, and the hotel has a no refund policy. I can only imagine how many people have been scammed by this hotel. This was without a doubt the worst hotel experience I have ever had in my life.
Stayed 1 night in Feb 2024

10/10 Excellent

Geri

Stayed 2 nights in Feb 2024
Response from Customer Service on 21 Mar 2024
Geri, thank you! The team at Hampton Inn & Suites Dallas Downtown is thrilled to see such a high rating from your stay. We hope to have the pleasure of welcoming you back in the future.

2/10 Terrible

Serkan

Disliked: Cleanliness, staff & service, property conditions & facilities
Reception staff was unfriendly. I had my room paid, they tried to charg again. This part might also be related to Expedia system - but during the time the staf working to resolve the situation, i was treated like i'm doing somthing wrong. This was same with Expedia staff that i chatted. Then, get into the room (finally) Toilet paper at the washroom had brown stains on it! if anyone wonders how - i have the picture. And finally, room thermostat is not working. i'm at the merch of a foulty thermostat throughout the night - it could be cold, or hot. i don't know. what's more frustratiing then this is - i was told they new that there was a problem at the floors that i'm staying at the time of my check in. there's no super intendent - engineer - or mechanic to come and check the system. I'm a returning customer to this property with regret! I'm also not happy with expedia experience.
Stayed 1 night in Feb 2024
Response from Customer Service on 25 Feb 2024
Serkan, it's concerning to read about the issues you encountered during your stay. We deeply regret any inconvenience caused by the misunderstanding during checkout, as well as any discomfort brought about by issues with the room condition and temperature control. It's our intention to offer a seamless experience for all guests, and we're genuinely sorry to hear we didn't meet that mark for your stay.Should you decide to give us another opportunity, rest assured we will strive to provide the high standard of service we are known for. Your comments are invaluable and will be shared with our team members to improve guest services. We truly hope to regain your faith in us.

10/10 Excellent

Daun

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice property and very clean.
Stayed 2 nights in Feb 2024
Response from Customer Service on 21 Feb 2024
Daun, we're thrilled to hear that you had a wonderful experience at Hampton Inn & Suites Dallas Downtown. It's our priority to provide a clean and inviting environment to our guests. Your positive comments truly warm our hearts. We hope to have the pleasure of welcoming you again in the future.

10/10 Excellent

Meaghan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was wonderful. Breakfast was delicious and filling every morning. The hotel was very quiet. There were times my family and I felt like the only ones in the hotel. The only downside wasn't a ding on the hotel at all. We had to pay for parking a block up (or use valet) and there was a number of homeless and begging people around the entrance to the hotel. Some of them tended to get aggressive. Other than that, great experience in Dallas.
Stayed 4 nights in Feb 2024
Response from Customer Service on 16 Feb 2024
Meaghan, it's great to hear you found Hampton Inn & Suites Dallas Downtown so welcoming and peaceful. Your appreciation for the delicious breakfast brings joy to our team's hearts. We understand your concerns regarding parking and the surrounding environment. We're always striving to ensure our guests' experiences are as comfortable as possible, and your insights will definitely aid that. It's reassuring to know your overall Dallas experience was positive. We'd be delighted to welcome you and your family back in the future.

10/10 Excellent

Anahi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on 14 Feb 2024
Anahi, we're thrilled that your experience at Hampton Inn & Suites Dallas Downtown was a positive one. It's wonderful to see that you've taken the time to rate us. We look forward to your next stay and continuing to exceed your expectations.

6/10 Okay

Vicki

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hotel is very nice and clean . It however is very noisy with street. Traffic could hear it all night and morning.
Stayed 1 night in Feb 2024
Response from Customer Service on 12 Feb 2024
Vicki, we appreciate your time in sharing your experience. It's pleasing to hear that you found the hotel neat and up to your standard. However, we're sorry to hear the urban noises made your stay less comfortable. We're continually exploring ways to enhance the guest experience and your feedback will certainly assist. We hope you consider staying with us again, possibly requesting a quieter room if noise levels are a concern.

8/10 Good

Timothy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was surprisingly small. There was a mechanical room next to us which seemed to take most of the internal space. Traveling with two adults and a child, room was too small to move around. Bathrooms by gym were very dirty. I reported this to breakfast people and it was still bad several hours later. Nice breakfast and area.
Stayed 1 night in Feb 2024
Response from Customer Service on 11 Feb 2024
Timothy, it's regrettable to hear that there were some aspects of your stay at Hampton Inn & Suites Dallas Downtown that were less than satisfactory. We understand the importance of ample room space and always strive for the best in every detail. We apologize for any inconvenience you experienced due to the size of your room and the issue related to the cleanliness of the bathrooms near the gym. Prompt attention to our guest's needs is our priority, and we'll ensure your comments are shared with our team. That said, it is comforting to know you found our breakfast and its setting enjoyable. We are continuously striving to enhance our guest experience and your feedback is valuable in this process. We hope we'll have the opportunity to better serve you in the future.

10/10 Excellent

Severina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on 12 Feb 2024
Thanks for the amazing rating, Severina!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at Hampton Inn & Suites Dallas Downtown!

10/10 Excellent

Christan

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was nice. Valet parking was extremely expensive per night and it was through a third party. There was an open public parking back behind the hotel but no security really.your parking at your own risk.you also have to walk back around the block to enter the hotel. Very inconvenient with the weather conditions.
Stayed 2 nights in Feb 2024
Response from Customer Service on 10 Feb 2024
Christan, it's delightful to hear that you appreciated the Hampton Inn & Suites Dallas Downtown. We're grateful for your feedback about the parking situation. Our goal is to provide a balanced offering of amenities and services, however, we understand that every guests' needs can differ. We do our best to provide alternative parking solutions and try to communicate these options clearly for all guests. Your points are duly noted and will be considered for further improvements. Thank you for taking the time to share your experience. We hope to host you again soon, offering a more seamless stay.

10/10 Excellent

Heather

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
At check-in, Rita was so helpful and friendly. She answered all of my questions and made sure I knew directions for public parking and a local dinner option.
Stayed 1 night in Feb 2024
Response from Customer Service on 10 Feb 2024
Heather, thank you for sharing your positive experience at Hampton Inn & Suites Dallas Downtown. We're thrilled to hear that Rita was able to assist you efficiently and provide you with the necessary information about parking and local dining. We value your feedback and look forward to welcoming you back on future visits.

10/10 Excellent

Jennifer

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Customer Service on 10 Feb 2024
Jennifer, thank you for rating the Hampton Inn & Suites Dallas Downtown with top marks. We are thrilled that you enjoyed your stay with us. Our team members eagerly await your return visit.

10/10 Excellent

Sylvia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Customer Service on 5 Feb 2024
Thanks for the outstanding rating, Sylvia!We're delighted your time at Hampton Inn & Suites Dallas Downtown was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on 5 Feb 2024
Thank you for the fantastic rating, Anthony!It's outstanding you had such a wonderful experience at Hampton Inn & Suites Dallas Downtown. We care about the satisfaction of our guests. We can't wait to see you again soon!

10/10 Excellent

Krista

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to find, quick access to valet or self parking. Close to restaurants and tourist things.
Stayed 1 night in Feb 2024
Response from Customer Service on 5 Feb 2024
Krista, it's delightful to read about your positive experience at Hampton Inn & Suites Dallas Downtown. We appreciate your acknowledgement of our excellent location that allows easy access to culinary delights and tourist spots. We hope to welcome you back on your next Dallas visit.

10/10 Excellent

Dasha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rita at the front desk was friendly and very helpful.
Stayed 2 nights in Jan 2024
Response from Customer Service on 3 Feb 2024
Dasha, we're thrilled to hear you had a pleasant stay at Hampton Inn & Suites Dallas Downtown. It's wonderful to know that our colleague, Rita, was able to provide you with friendly and helpful service. Your positive comments truly make our day! We look forward to welcoming you back in the future.