Restaurant

Reviews of Four Points by Sheraton Dallas Arlington Entertainment District

3 out of 5

Reviews

8.2

Very good

Rating 10 - Excellent. 543 out of 1005 reviews" "
Rating 8 - Good. 225 out of 1005 reviews" "
Rating 6 - Okay. 90 out of 1005 reviews" "
Rating 4 - Poor. 48 out of 1005 reviews" "
Rating 2 - Terrible. 99 out of 1005 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jenifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Alexia, Front Office Manager on 23 May 2024
Hello Jennifer, We're delighted to hear you enjoyed your stay with us!

10/10 Excellent

Dante

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from Alexia, Front Office Manager on 23 May 2024
HI Dante, Thank you for the perfect rating! We're glad you enjoyed your stay!

10/10 Excellent

James

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room needs to be cleaned at least once per two day without asking. But the front desk staff feedback very fast and friendly
Stayed 4 nights in May 2024
Response from Alexia, Front Office Manager on 17 May 2024
Hi James, Thank you for your kind words! We're delighted to hear that you found our front desk staff friendly. We appreciate your feedback about housekeeping and we will consider your comments when making improvements to our services. Thank you again for your feedback and hope to welcome you back for another great stay!

10/10 Excellent

Zenaida

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Alexia, Front Office Manager on 17 May 2024
Hello Zenaida, Thank you for the excellent rating. We're pleased to know you had a great experience with us.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Alexia, Front Office Manager on 12 May 2024
Hi Michael, Thank you for taking the time to give us a review. We hope to welcome you again for another satisfactory stay.

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Vert good
Stayed 1 night in May 2024
Response from Alexia, Front Office Manager on 8 May 2024
Hi David, Thank you for leaving a review. We hope to welcome you again for another great stay!

2/10 Terrible

Troy Alan

Stayed 1 night in May 2024

10/10 Excellent

Peter H

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very quiet, peaceful, and relaxing. The staff was very helpful and quick to help solve problems. I was very happy with my stay and would recommend it to any traveler.
Stayed 1 night in Apr 2024
Response from Alexia, Front Office Manager on 4 May 2024
Hello Peter, Thank you so much for your glowing review! We're delighted to hear that you enjoyed your peaceful and relaxing stay with us. It's wonderful to know that our staff was able to assist you promptly and effectively. Your recommendation means a lot to us, and we can't wait to welcome you back for another exceptional experience.

4/10 Poor

Constance

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
The property was quiet and has a nice staff but there was a huge bug in my room, the toilet wouldn’t flush, and the bathtub filled with water while I was showering so my partner couldn’t not take a shower before check out. Very disappointing
Stayed 1 night in Apr 2024
Response from Alexia, Front Office Manager on 2 May 2024
Hi Constance, Thank you for sharing your feedback regarding your recent stay at our hotel. We sincerely apologize for the inconveniences you experienced.

6/10 Okay

Joel

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Liked the no carpet in the rooms but rooms were way to echo
Stayed 2 nights in Apr 2024
Response from Alexia, Front Office Manager on 2 May 2024
Hi Joel, Thank you for sharing your feedback regarding your recent stay at our hotel. We sincerely apologize for the inconveniences you experienced with the echo in your room. We hope to welcome you back for a much-improved stay.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was aesthetically pleasing and very comfortable. Thank you so much!
Stayed 1 night in Apr 2024
Response from Alexia, Front Office Manager on 26 Apr 2024
HI Michelle, We're delighted to hear you enjoyed your stay with us! Thank you for your kind words. We hope to welcome you again soon for another pleasant experience!

6/10 Okay

Juanito

Travelled with partner
Liked: Cleanliness, staff & service
A walking distance to the sporting events location . With a shuttle services.
Stayed 2 nights in Apr 2024
Response from Alexia, Front Office Manager on 18 Apr 2024
Hi Juanito, Thank you for your review. We are glad you were able to utilize the Arlington Trolley services for your sporting event. We hope to welcome you again soon!

8/10 Good

Vonda

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly. Room was nice. The price was better than other hotels in the area. The decor was a bit different. The same exact pictures were above both of the beds.
Stayed 2 nights in Apr 2024
Response from Alexia, Front Office Manager on 13 Apr 2024
Hello Vonda, Thank you for sharing your feedback with us! We're delighted to hear that you found our staff friendly, enjoyed your room, and appreciated our competitive pricing. We take note of your comments regarding the decor and will certainly consider ways to enhance it for future guests. We apologize for any inconvenience regarding the identical pictures above the beds and will address this to ensure a more diverse decor. We hope to have the opportunity to welcome you back for an even better experience in the future!

8/10 Good

Francine, Fountain Hills

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was in Arlington, midway between Dallas and Fort Worth, so we could easily visit both. Also, we were able to walk to Globe Life Stadium to take in a Ranger's game. Our room was nice, separated a living room and a bedroom. Although there was an on-site restaurant with limited hours, breakfast was not complimentary like many other hotel chains.
Stayed 2 nights in Apr 2024
Response from Alexia, Front Office Manager on 12 Apr 2024
Hello Francine, thank you for sharing your experience with us! We're delighted to hear that you enjoyed our convenient location and the ease of access to the Globe Life Stadium. It's great to know that you found your room comfortable and appreciated the separate living room and bedroom layout. We'll take note of your feedback regarding our on-site restaurant hours and breakfast offerings for future improvements. We hope to welcome you back again soon!

6/10 Okay

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Iron was stained. Bar was out of stock
Stayed 1 night in Apr 2024
Response from Alexia, Front Office Manager on 12 Apr 2024
Hello Robert, We appreciate your feedback and apologize for the inconvenience you experienced during your stay. We'll address the issue with the stained iron and ensure it's promptly replaced. Additionally, we'll work to improve our stock levels at the bar to better meet our guests' needs. Thank you for bringing these matters to our attention.

8/10 Good

Christyl

Liked: Cleanliness
Overall good. Downside-Pool was closed and it’s no shuttle service to the airport.
Stayed 2 nights in Apr 2024
Response from Alexia, Front Office Manager on 12 Apr 2024
Hello Christyl, thank you for you feedback. We are glad to hear you had a overall good stay. Thank you for staying with us we hope to welcome you again soon.

2/10 Terrible

Dzianis

No rooms available
Stayed 1 night in Apr 2024
Response from Alexia, Front Office Manager on 9 Apr 2024
Hi Dzianis, Thank you for your rating. We appreciate your feedback and would like to learn more about your experience. If you have any specific comments or suggestions to share, please feel free to do so. Your input is important to us, and we aim to make improvements based on your feedback. We hope to have the opportunity to better serve you in the future.

4/10 Poor

Thomas

Disliked: Staff & service
Stayed 2 nights in Apr 2024
Response from Alexia, Front Office Manager on 9 Apr 2024
Hi Thomas, Thank you for taking the time to leave a review. We hope to have the opportunity to serve you even better in the future. If you have any specific feedback or suggestions for improvement, please feel free to share them with us. Your input is valuable to us.

6/10 Okay

Beau

Travelled with family, Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
Horrible lighting in the rooms with very poor lay out of the hotel in general. Body wash and shampoo were very cheap and smelt bad.
Stayed 1 night in Apr 2024
Response from Alexia, Front Office Manager on 9 Apr 2024
Hi Beau, Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for any inconvenience you experienced due to the lighting in the rooms and the layout of our hotel. Your comments are invaluable to us as we continuously strive to improve our guests' experiences. We genuinely appreciate your honest feedback, as it helps us understand where we need to focus our efforts to enhance the overall guest experience. We hope you will consider giving us another opportunity to exceed your expectations during your next visit.

2/10 Terrible

Chris

Disliked: Cleanliness, staff & service, property conditions & facilities
Response from Alexia, Front Office Manager on 9 Apr 2024
Hi Chris, Thank you for taking the time to leave a review. We hope to have the opportunity to serve you even better in the future. If you have any specific feedback or suggestions for improvement, please feel free to share them with us. Your input is valuable to us.

10/10 Excellent

Ellen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Apr 2024
Response from Alexia, Front Office Manager on 4 Apr 2024
Hello Ellen, Thank you for taking the time to provide feedback about your stay with us. We are glad to hear you had a positive experience and hope to welcome you again for another great stay!

8/10 Good

Rajwinder, Citrus Heights

It was pleasant stay, but property is old, it needs renovation.
Stayed 2 nights in Mar 2024
Response from Alexia, Front Office Manager on 4 Apr 2024
Hi Rajwinder, Thank you for your feedback! We're glad to hear you had a good experience overall. We apologize for any inconvenience regarding the pool closure and appreciate your understanding. We'll strive to ensure all amenities are available for your next visit. We hope to welcome you back soon!

8/10 Good

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities
The stay was nice and quiet. Very clean. The staff was nice.
Stayed 1 night in Mar 2024
Response from Alexia, Front Office Manager on 4 Apr 2024
Hi Tiffany, We're delighted to hear that you enjoyed your stay with us and that our quiet atmosphere, cleanliness, and friendly staff contributed to a positive experience. Your kind words serve as encouragement to our team to maintain our high standards of service. We look forward to welcoming you back for another enjoyable stay soon!

2/10 Terrible

Karltrell

Disliked: Property conditions & facilities
It’s bed bugs covers stink staff poorly trained
Stayed 2 nights in Mar 2024
Response from Alexia, Front Office Manager on 31 Mar 2024
Thank you for sharing your feedback with us. We take reports of bed bugs very seriously, and I want to assure you that we have conducted a thorough inspection of our facilities and found no evidence of bed bugs. We apologize if your experience did not meet your expectations, and we will address your concerns about staff training to ensure a better experience for our guests in the future.

10/10 Excellent

Dylan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 5 nights in Mar 2024
Response from Alexia, Front Office Manager on 27 Mar 2024
Hi Dylan, Thank you for taking the time to leave a review. We are glad to see you had a great experience here with us. We hope to welcome you again for another 5/5 stay!

8/10 Good

Bryan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for 5 nights, staff was friendly, was clean. I did ask for the room to get serviced. It didn’t the day I asked, but it did the next day. Overall it’s good for when you’re out and about and just using it for sleep like we did.
Stayed 5 nights in Mar 2024
Response from Alexia, Front Office Manager on 30 Mar 2024
Hi Bryan, Thank you for sharing your experience! We're delighted to hear that you found our staff friendly and our hotel clean during your five-night stay. We apologize for any inconvenience regarding the delay in servicing your room, but we're glad to hear that it was taken care of promptly the following day. We appreciate your feedback and hope to welcome you back for another comfortable stay soon!

10/10 Excellent

Gabriela

Travelled with family
Liked: Amenities
The staff was really friendly and the room was exceptional.
Stayed 1 night in Mar 2024
Response from Alexia, Front Office Manager on 27 Mar 2024
Hello Gabriela, Thank you for your review. We are elated to hear about your positive experience with our staff and your exceptional room. We look forward to welcoming you again soon!

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean room. Comfy beds
Stayed 1 night in Mar 2024
Response from Alexia, Front Office Manager on 27 Mar 2024
Hello Lisa, We appreciate you taking the time to write a review. We are happy to hear you had a nice, clean stay and enjoyed our comfortable beds. We hope to see you again soon!

10/10 Excellent

Sabrina

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and quiet, staff super helpful and friendly
Stayed 1 night in Mar 2024
Response from Alexia, Front Office Manager on 27 Mar 2024
Hello Sabrina, Thank you for taking the time to write a 5/5 review! We are glad you had a positive experience with our staff and were able to enjoy a clean, quiet atmosphere. We hope to welcome you again soon for another exceptional stay.

10/10 Excellent

Rafael

Stayed 3 nights in Mar 2024
Response from Alexia, Front Office Manager on 13 Apr 2024
Hi Rafael, Thank you for taking the time to leave us a 5-star review! We appreciate your positive feedback and are thrilled to hear that you had a great experience during your stay. We hope to welcome you back again soon.

6/10 Okay

Luis

Stayed 3 nights in Mar 2024
Response from Alexia, Front Office Manager on 27 Mar 2024
Hi Luis, thank you for taking the time to leave a review. We appreciate your rating and hope to have the opportunity to serve you even better in the future. If you have any specific feedback or suggestions for improvement, please feel free to share them with us. Your input is valuable to us.

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Overall nice
Stayed 1 night in Mar 2024
Response from Alexia, Front Office Manager on 15 Mar 2024
Hi Margaret, Thank you for taking the time to write a 5/5 review. We are so happy to hear you had a overall nice stay with us. We hope to welcome you again soon.

2/10 Terrible

Andrew

Disliked: Cleanliness
As soon as i check in take a bath and ready to go to bed there was roaches flying around in my room i had to check out and leave and i didn't get back a refund
Stayed 1 night in Feb 2024
Response from Alexia, Front Office Manager on 15 Mar 2024
Hi Andrew, We apologize for the unpleasant experience you encountered during your stay. It's certainly not the standard we strive to uphold. Rest assured, we take issues like this very seriously and have addressed the matter with our housekeeping team to ensure it doesn't happen again. We appreciate you taking the time to provide feedback.

8/10 Good

William

Liked: Staff & service, property conditions & facilities
Smelly
Stayed 1 night in Mar 2024
Response from Alexia, Front Office Manager on 11 Mar 2024
Hi William, Thank you for your honest feedback. We hope to welcome you again soon.

10/10 Excellent

Frances

Stayed 2 nights in Mar 2024
Response from Alexia, Front Office Manager on 30 Mar 2024
Hello Frances, Thank you for taking the time to leave us a review! We're thrilled to see that you had a flawless experience during your stay. We look forward to welcoming you back again soon!

10/10 Excellent

Tahlia

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 2 nights in Mar 2024
Response from Alexia, Front Office Manager on 9 Mar 2024
Hi Talia, Thank you for taking the time to give us feedback about your recent stay with us. We hope to see you again soon for another 5/5 stay!

10/10 Excellent

April

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beds were comfortable, bar is closed on Sunday so we were sad about that. Would stay here again.
Stayed 1 night in Mar 2024
Response from Alexia, Front Office Manager on 4 Mar 2024
Hi April, Thank you for your 5/5 review! We apologize for the bar being closed Sunday. We are glad you were able to enjoy our comfortable beds. We look forward to welcoming you for another great stay.

10/10 Excellent

Alexandria

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was nice and the place was nice. Except they do not serve dinner but the bar is open.
Stayed 7 nights in Feb 2024
Response from Alexia, Front Office Manager on 28 Feb 2024
Hi Alexandria, Thank you for taking the time to complete a review. We are glad to hear you had a nice experience during your stay. We hope to see you again soon!

10/10 Excellent

Stephanie, Redfield

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, friendly staff and clean rooms.
Stayed 1 night in Feb 2024
Response from Alexia, Front Office Manager on 24 Feb 2024
Hi Stephanie, Thank you for writing a review. We are glad to hear you enjoyed your stay. We look forward to welcoming you again for another 5/5 experience.

10/10 Excellent

Demetrius

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Alexia, Front Office Manager on 23 Feb 2024
Hello Demetrius, Thank you for taking the time to leave a perfect rating! We're delighted to hear that you had a wonderful experience during your stay with us. We appreciate your support and hope to have the pleasure of hosting you again in the future.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, Great price
It is an excellent location close to the stadiums and Six Flags, which is what we were looking for. The staff were very friendly, the rooms were clean (except the microwave) and the beds were comfy. For the price, it was an excellent find.
Stayed 1 night in Feb 2024
Response from Alexia, Front Office Manager on 23 Feb 2024
We're thrilled to receive your perfect rating and hear about your positive experience! It's fantastic to know that our location near the stadiums and Six Flags was ideal for your visit, and we're glad you found our staff to be friendly and our rooms clean. Thank you for your feedback regarding the microwave; we'll certainly look into that. We're delighted to have provided you with excellent value for your stay. We can't wait to welcome you back again soon!

8/10 Good

noel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Alexia, Front Office Manager on 23 Feb 2024
Hi Noel, Thank you for taking the time to write a review. We appreciate your feedback and look forward to welcoming you again soon.

10/10 Excellent

barney

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nica and friendly staff
Stayed 1 night in Feb 2024
Response from Alexia, Front Office Manager on 17 Feb 2024
Hi Barney, We appreciate you taking the time to share feedback about your stay with us. We are so glad to hear our staff was nice and friendly. We hope to see you again soon for another great stay!

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Alexia, Front Office Manager on 17 Feb 2024
Hi Brian, Thank you for taking the time to complete a review. We are so happy to hear you had a 10/10 experience with us, we hope to welcome you again for another amazing stay!

10/10 Excellent

Jadyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024
Response from Alexia, Front Office Manager on 14 Feb 2024
Hi Jadyn, Thank you providing feedback about your stay. We're delighted to receive a perfect score from you! Thank you for choosing to stay with us.

10/10 Excellent

Jasmine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Friendly host and a clean and comfortable room.
Stayed 1 night in Feb 2024
Response from Alexia, Front Office Manager on 14 Feb 2024
Hi Jasmine, Thank you for your kind words! We're delighted to hear that you found our host friendly and your room comfortable. We hope to welcome you back soon!

10/10 Excellent

Gia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I enjoyed my stay here. It was quiet, clean, and I like the fact that it's a small place. Just what my family needed for the weekend.
Stayed 1 night in Feb 2024
Response from Alexia, Front Office Manager on 14 Feb 2024
Hello Gia, We're delighted to hear you enjoyed your stay with us! Thank you for your kind words. We hope to host you again for another wonderful stay.

10/10 Excellent

Karthik Nath

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good for the price
Stayed 1 night in Feb 2024
Response from Alexia, Front Office Manager on 14 Feb 2024
Hello Karthik, We're glad you found our hotel to be good value for the price. Thank you for the positive review! We hope to welcome you again soon.

10/10 Excellent

SL

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Alexia, Front Office Manager on 14 Feb 2024
Hi SL, Thank you for the excellent rating. We're pleased to know you had a great experience with us. We hope to welcome you again soon.

2/10 Terrible

GEOFFREY

Disliked: Cleanliness, staff & service, property conditions & facilities
Don't go here! Cheaper and nicer hotels close
I wasn't able to check in due to the hotels deposit policy needing a different card then I booked the room on. This is not a 3star hotel. It is a 1 star best western type motel. I was disappointed when I pulled in the parking lot and even more disappointed in hotels.com and there lack of customer service.
Stayed 1 night in Feb 2024
Response from Alexia, Front Office Manager on 14 Feb 2024
Hello Geoffrey, We're sorry to hear about your experience and the inconvenience you faced with our deposit policy. We strive to provide excellent service to all our guests, and we regret that we fell short in this instance. Your feedback is important to us, and we will look into ways to improve our policies and communication with booking platforms. We appreciate your input and hope to have the opportunity to make it right in the future.