Outdoor pool, open 9:00 AM to 10:00 PM, pool umbrellas, pool loungers

Reviews of Fairfield Inn & Suites by Marriott Dallas Plano/The Colony

2.5 out of 5

Reviews

8.8

Excellent

Rating 10 - Excellent. 606 out of 1000 reviews" "
Rating 8 - Good. 267 out of 1000 reviews" "
Rating 6 - Okay. 65 out of 1000 reviews" "
Rating 4 - Poor. 28 out of 1000 reviews" "
Rating 2 - Terrible. 34 out of 1000 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Ava

Travelled with partner
staff was very nice room was comfortable location was great everything was very clean breakfast was good
Stayed 1 night in May 2024
Response from Newt Wright - Director of Operations on 28 May 2024
Thanks, Ava!

6/10 Okay

Janell

Travelled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The beds were extremely broke down. We stayed 3 nights had our room cleaned one time. That’s because I caught the cleaning people on our floor and asked if they would be cleaning our room.
Response from Newt Wright - Director of Operations on 28 May 2024
We apologize for the inconvenience you experienced during your stay.

10/10 Excellent

Laural

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were greeted with a smile and quick check in. Our journey to our room was bright and welcoming. The room was clean and the beds were so comfy. At our age, we welcomed the walk-in shower with safety bars. Breakfast selections were good, though a gluten-free option of breads would have been tasty along side the eggs and sausage. And one more item I must mention, for all those who enjoy a hot cup of tea, they have a dedicated Hot Water pot!
Stayed 1 night in May 2024
Response from Newt Wright - Director of Operations on 28 May 2024
Thank you, Laural. We do have a few gluten free options available. I will make sure our staff has them available each day.

10/10 Excellent

Chester

Liked: Cleanliness, staff & service, property conditions & facilities
My favorite place to stay in the Dallas Metro. It’s been exceptional every time.
Stayed 1 night in May 2024
Response from Newt Wright - Director of Operations on 28 May 2024
That is great to hear, Chester.

8/10 Good

Kiara

Satisfied
Stayed 1 night in May 2024
Response from Newt Wright - Director of Operations on 19 May 2024
Thanks, Kiara.

8/10 Good

Jessica

Travelled with family, Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Good, wish there was better breakfast
Stayed 2 nights in May 2024
Response from Newt Wright - Director of Operations on 19 May 2024
Thank you, Jessica. We are always looking for ways to improve our breakfast.

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable beds, quiet , good breakfast!
Stayed 2 nights in May 2024
Response from Newt Wright - Director of Operations on 17 May 2024
Thank you Jennifer.

6/10 Okay

Cameshia

Liked: Staff & service
Disliked: Property conditions & facilities
The beds are hard and uncomfortable.
Stayed 4 nights in May 2024
Response from Newt Wright - Director of Operations on 17 May 2024
Our apologies on the uncomfortable bed. We will look into this and make sure it does not happen again.

10/10 Excellent

Delilah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They gave us what we needed and gave us our privacy
Stayed 10 nights in Apr 2024
Response from Newt Wright - Director of Operations on 11 May 2024
Thanks, Delilah.

10/10 Excellent

Phillip

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Newt Wright - Director of Operations on 11 May 2024
Thanks, Phillip.

10/10 Excellent

Bessie

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable stay
Stayed 1 night in Apr 2024
Response from Newt Wright - Director of Operations on 7 May 2024
Bessie, Thank you. We hope you have a wonderful day.

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was great and the hotel was clean and quiet.
Stayed 1 night in May 2024
Response from Newt Wright - Director of Operations on 6 May 2024
Thanks, Alex.

10/10 Excellent

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fantastic endured the stay and very nice
Stayed 1 night in May 2024
Response from Newt Wright - Director of Operations on 6 May 2024
Thanks, Patricia.

8/10 Good

Johnny

Stayed 2 nights in Apr 2024
Response from Newt Wright - Director of Operations on 22 May 2024
Thanks, Johnny.

10/10 Excellent

Kathy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was very nice and clean. The staff was GREAT! They accommodated us with everything we needed to make our stay very enjoyable! We had 2 other family members and their families meet us there and we all stayed and were extremely satisfied! Would definitely stay here again!
Stayed 1 night in Apr 2024
Response from Newt Wright - Director of Operations on 30 Apr 2024
That is awesome, Kathy! We can't wait to have you stay with us again.

10/10 Excellent

KHANG

Stayed 1 night in Apr 2024
Response from Newt Wright - Director of Operations on 19 May 2024
Thank you Khang. We appreciate your business.

10/10 Excellent

Jeffrey, Lexington

Stayed 2 nights in Apr 2024
Response from Newt Wright - Director of Operations on 8 May 2024
Thanks, Jeffrey.

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff very friendly and welcoming. Clean room and nice size refrigerator.
Stayed 1 night in Apr 2024
Response from Newt Wright - Director of Operations on 14 Apr 2024
Thank you, Amy. We appreciate your business.

8/10 Good

Cheree, Little Elm

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The mattress sucked! I may as well had slept on the floor. Other than that everything else was great.
Stayed 1 night in Apr 2024
Response from Newt Wright - Director of Operations on 12 Apr 2024
Thank you for letting us know about your mattress. We will make sure to get it replaced. Thanks again for staying with us.

8/10 Good

Kendra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was well kept, however, the breakfast was not very good.
Stayed 7 nights in Apr 2024
Response from Newt Wright - Director of Operations on 9 Apr 2024
Thank you, Kendra. We have let our F&B team know so they can make sure we are putting out the best product.

10/10 Excellent

Giselle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in staff was friendly
Stayed 3 nights in Apr 2024
Response from Newt Wright - Director of Operations on 9 Apr 2024
Giselle, thank you for letting us know how we did. We hope to have you back soon.

8/10 Good

Laura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean, staff was friendly
Stayed 1 night in Apr 2024
Response from Newt Wright - Director of Operations on 9 Apr 2024
Thank you Laura!

10/10 Excellent

ORNAN, Houston

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel staff are very friendly
Stayed 2 nights in Mar 2024
Response from Newt Wright - Director of Operations on 6 Apr 2024
Thank you for the score.

2/10 Terrible

Donaldald

Stayed 1 night in Mar 2024
Response from Newt Wright - Director of Operations on 6 Apr 2024
We apologize we did not meet your expectations. We will discuss with our team on how we can improve.

8/10 Good

Rebekah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great hotel for the price. No problems at all. We just didn’t care for the fact that there was only a stand up shower in our room.
Stayed 3 nights in Mar 2024
Response from Newt Wright - Director of Operations on 28 Mar 2024
Thank you, Rebekah, for your feedback. We hope to see you again soon.

10/10 Excellent

Steven

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Outstanding staff friendly and accomodating.
Stayed 1 night in Mar 2024
Response from Newt Wright - Director of Operations on 28 Mar 2024
Steven, we appreciate you staying with us. We hope to have you back again soon.

8/10 Good

Erick

Stayed 2 nights in Mar 2024
Response from Newt Wright - Director of Operations on 27 Mar 2024
Thanks, Erick.

10/10 Excellent

Chester

Liked: Amenities
This hotel was a true pleasure for a night’s stay. Staff was superb. Room was super comfortable.
Stayed 1 night in Mar 2024
Response from Newt Wright - Director of Operations on 21 Mar 2024
Thank you, Chester. It was great having stay with us.

8/10 Good

Karla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is very clean. I think that mattress need un update.
Stayed 2 nights in Feb 2024
Response from Newt Wright - Director of Operations on 3 Mar 2024
Thank you, Karla. We should be updating them soon. We appreciate you stayin g with us.

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Newt Wright - Director of Operations on 29 Feb 2024
Steven, we are thankful you stayed with us. We appreciate your feedback.

8/10 Good

frank

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
We thought we were going to get breakfast, but the staff gave us wrong times they serve, so had to go the McDonalds…
Stayed 1 night in Feb 2024
Response from Newt Wright - Director of Operations on 26 Feb 2024
Oh no. I am truly sorry we did not give you the proper information. I will discuss with the team to make sure this does not happen again.

8/10 Good

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Newt Wright - Director of Operations on 29 Feb 2024
Thanks, Carlos. We appreciate you staying with us.

10/10 Excellent

Lance

Travelled with family
Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024
Response from Newt Wright - Director of Operations on 26 Feb 2024
Thank you, Lance. We appreciate you staying with us.

10/10 Excellent

Sarkisina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Newt Wright - Director of Operations on 19 Feb 2024
Thank you, Sarkisina. We appreciate you staying with us.

10/10 Excellent

Zyaire

Stayed 1 night in Feb 2024
Response from Newt Wright - Director of Operations on 19 Feb 2024
Thanks Zyaire!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
It was a quick trip for us to Dallas and back but the room was great, hotel was clean, the staff was friendly and breakfast was delicious!
Stayed 1 night in Feb 2024
Response from Newt Wright - Director of Operations on 12 Feb 2024
Thank you, we appreciate your business.

8/10 Good

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 1 night in Feb 2024
Response from Newt Wright - Director of Operations on 12 Feb 2024
Amanda, we hope to make your next stay a 9 or 10.

10/10 Excellent

Israel

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Feb 2024
Response from Newt Wright - Director of Operations on 8 Feb 2024
Thank you, Israel. we appreciate the score. Hope to see you soon.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Event
The hotel room and front check in staff were excellent. The room was clean,comfortable and spacious. We were part of a planning committee holding an event. The food was excellent. However, the event set up staff were not friendly, accommodating or flexible. They did not follow our original plan. I would think twice before having another event at this location.
Stayed 1 night in Feb 2024
Response from Newt Wright - Director of Operations on 7 Feb 2024
Thank you for taking the time to let us know about your experience. We apologize for the inconvenience our staff created during your event. We have discussed this with our team to ensure it does not happen again.

10/10 Excellent

Michelle, Denton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Newt Wright - Director of Operations on 7 Feb 2024
Thank you, Michelle. We appreciate you staying with us.

10/10 Excellent

Britni

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Newt Wright - Director of Operations on 29 Jan 2024
Thank you, Britni. We appreciate you staying with us.

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Last minute stay
We just decided at last minute to stay in this area. We just needed a place to sleep. Bed was very comfy Room was great two tvs!
Stayed 1 night in Jan 2024
Response from Newt Wright - Director of Operations on 22 Jan 2024
Thank you Melissa for staying with us. It was great to have you.

10/10 Excellent

Florentino

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesomeness
It was awesome. Great place, location, service.
Stayed 2 nights in Jan 2024
Response from Newt Wright - Director of Operations on 18 Jan 2024
Awesome to hear. Thank you for staying with us.

10/10 Excellent

Ted

Stayed 3 nights in Jan 2024
Response from Newt Wright - Director of Operations on 18 Jan 2024
Thanks, Ted. That is awesome.

8/10 Good

Scott, Purdys

Stayed 3 nights in Jan 2024
Response from Newt Wright - Director of Operations on 29 Jan 2024
Thank you, Scott. We will continue to strive to receive a 5. We look forward to seeing you again.

8/10 Good

Rhonda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from Newt Wright - Director of Operations on 18 Jan 2024
Thank you, Rhonda.

2/10 Terrible

Denikca

Stayed 1 night in Dec 2023
Response from Newt Wright - Director of Operations on 18 Jan 2024
Danikca, I apologize we did not meet our standards of service for you.

6/10 Okay

Cyndi

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
All Employees were super nice! The hotel needs updating, beds were squeaky and toliets made a loud squeal every time you fushed. Woke everyone one up in the middle of the night. Rooms were either too hot or to cold. IT JUST NEEDS UPDATES. It's in a very nice location with lots of great places to dine.
Stayed 5 nights in Dec 2023
Response from Newt Wright - Director of Operations on 18 Jan 2024
Thank you for the feedback. It is very appreciated.

8/10 Good

Sharralen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the staff was very professional and helpful
Stayed 1 night in Dec 2023
Response from Newt Wright - Director of Operations on 18 Jan 2024
Thank you, Sharralen.

8/10 Good

Rebecca

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Newt Wright - Director of Operations on 18 Jan 2024
Thank you, Rebecca. We appreciate it.