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Reviews of Koi Resort and Spa Hoi An

5 out of 5
Koi Resort and Spa Hoi An
Au Co Street, Cua Dai Beach, Hoi An

Reviews

9.2

Wonderful

Rating 10 - Excellent. 107 out of 153 reviews" "
Rating 8 - Good. 32 out of 153 reviews" "
Rating 6 - Okay. 8 out of 153 reviews" "
Rating 4 - Poor. 3 out of 153 reviews" "
Rating 2 - Terrible. 3 out of 153 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

DaleJeffery

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Needing to relax and be refreshed, we stayed at Koi Resort for 21 nights! The beauty and tranquillity were just what we needed. The breakfasts are great! Also appreciated were the good shopping advice and transportation between Koi Retreat and Hoi An Old Town (5 Km one way). Don’t bother with the free kayaks - the small space to use these is laughable. We had some problems with housekeeping but these were resolved when we spoke to Tracy. Highly recommended!
Stayed 21 nights in Mar 2024

8/10 Good

Clinton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property! Close to the beach! Friendly staff. Breakfast was great with many options. Pools were nice. Rooms very nice but only have bathtubs with shower wands. It was fine. Only problem was set up a pick up service from the airport to the hotel, we were never picked up.
Stayed 3 nights in Mar 2024

8/10 Good

Manoj

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. The staff is wonderful, polite and very accommodating. they offer free bicycles to get around the city and also offer free drops and pickups to the ancient town. Kayaking in the lagoon was fun. Would have loved to kayak in the river instead of just the lagoon.
Stayed 2 nights in Feb 2024

10/10 Excellent

Stacey

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was incredible. Very friendly and also very helpful. The rooms could have been cleaned a bit better.
Stayed 2 nights in Feb 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel with really attentive friendly staff. In a quiet location not too far from Hoi An old town. Hotel had shuttle bus into town. Taxi costs roughly £3 one way. Great place to relax if you so wish. Would stay again if in the area.
Stayed 6 nights in Dec 2023

10/10 Excellent

Wai Leung

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean, cozy environment, good food
Stayed 1 night in Nov 2023

10/10 Excellent

Brendan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Koi is lovely! The resort is stunning. It’s away from town, but close enough. They have a shuttle service to and from town and a taxi is an easy drive away. The pool is devine and the beach is lovely
Stayed 3 nights in Nov 2023

10/10 Excellent

Glynis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tranquil and clean.
Lovely peaceful hotel.
Stayed 2 nights in Oct 2023

4/10 Poor

David

Stayed 1 night in Sep 2023

10/10 Excellent

Amir

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked its view and breakfast.
Stayed 2 nights in Sep 2023

10/10 Excellent

brenton

Stayed 3 nights in Aug 2023

10/10 Excellent

Min Kyung

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2023

8/10 Good

Scott

Liked: Cleanliness, staff & service, room comfort
Koi Resort
The hotel needs some maintenance. However, the staff were very good and friendly. The rooms/bungalows are spacious and well set out. The bicycles were good and the transfers to Hoi An very convenient.
Stayed 4 nights in Jul 2023

10/10 Excellent

Mohammad

Stayed 3 nights in Jul 2023

10/10 Excellent

Nancy

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful resort, staff were friendly and accommodating. Rooms were very nice with good ac. Surrounding shuttle transportation around vacinity was very convenient for us traveling with seniors.
Stayed 2 nights in Jul 2023

8/10 Good

The

Stayed 5 nights in Jun 2023

10/10 Excellent

Casey

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Serenity
I love how this property is separated from the parking lot and busy roadway so it is wonderfully quiet and serene. I enjoy walking so I enjoyed walking from our room to the motorbike, but you can take the electric cart if you want. We also used the free bicycles sometimes too, loved it. Beautiful grounds all around the hotel, near the beach. The room was beautiful with a great bathroom and tub. Very few windows though, the room was pretty dark. Check-in was relatively easy. Fantastic service. We are two women friends travelling together as a vacation from living in Hanoi. We did get creep vibes from one of the bellhops and tried to avoid him, but no bad vibes from anyone else. I wish they had a water dispenser in the lobby. They give you two tiny 500ml bottles of water per day and I just wish I could fill my water bottle and not use so much plastic. I was told at breakfast I couldn't fill my water bottle with the water dispenser there "no takeaway". This place feels exclusive without exclusive prices. Loved it.
Stayed 3 nights in Mar 2023
Response from THANK YOU VERY MUCH on 10 Mar 2023
We are very grateful for your great review and will try to fix the bad things. Hope to see you again. Have a lovely day

8/10 Good

Rachel

Travelled with family
Liked: Cleanliness, staff & service, amenities
The staff were lovely and friendly and a nice pool. Great breakfast and lovely touches in the room like special tea and fruit. The beach across the street (not the fault of the property though) was awful... it is eroding and sandbags are placed to try to keep erosion from getting worse. Beach was dirty and lots of glass
Stayed 4 nights in Jan 2023
Response from THANK YOU VERY MUCH on 10 Mar 2023
We are very grateful for your great review and will try to fix the bad things. Hope to see you again. Have a lovely day

10/10 Excellent

hoang

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
bungalow room with nice view. the resort is nice, romantic, quiet. breakfast with various of choice. shuttle bus here to hoi an town scheduled twice per day. the resort next to beach. staff are friendly and helpful. it is 25km from Da Nang international airport. Room rate is cheap.
Stayed 1 night in Jan 2023
Response from THANK YOU VERY MUCH on 29 Mar 2023
Thanks for your great reviews. See you next time. have a lovely day

2/10 Terrible

David, Millbrae

Travelled with family and small children
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, amenities
Horrible staff services to local Vietnamese! My wife is from the City of Hue. She went back to Vietnam to visit her family. She tells me the hotel staff did not give her service when requested. They ignore her and her family. The buffet breakfast was limited and not all dishes were served. The property and the facilities were beautiful and nice. Too bad the hotel staff had to ruin it.
Stayed 2 nights in Sep 2022
Response from KOI Resort and Spa Hoi An on 16 Oct 2022
Dear Mr. David,Thank you for sharing your feedback with us. At KOI we value and treat all of our guests with respect regardless of their background. We regret that you have felt this way. We also thank you for your positive experience regarding the buffet breakfast, the resort and its facilities.Kind regards,KOI Resort and Spa Hoi An.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hoi An Relaxation
It was relaxing and wonderful. The hotel was comfortable, in a great location, good food and great service.
Stayed 7 nights in Jan 2020
Response from Felipe Martinez on 24 Feb 2020
Dear Mrs.Jennifer, Thanks very much for your balanced and fair review of our Resort. I'm glad you felt quietly and comfortably. It's something we've worked hard on and we're pleased our efforts resonated with you. We're happy that you're happy, and we're looking forward to your next visit. Hurry back! Regards, Mr. Felipe Martinez Guest Relations Manager

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020
Response from Felipe Enrique Martinez Ovalle on 21 Feb 2020
Dear Mr. James, We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for amazing customers like you. We hope to see you again soon!

10/10 Excellent

ifat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!
Great hotel and great service. Excellent breakfast! Staff was very nice and helpful. Gym was very small with limited facilities. All the rest was great.
Stayed 5 nights in Dec 2019
Response from Felipe Martinez on 7 Jan 2020
Dear Mrs. Ifat: Looks like you had a good time with us. Thank you for taking the time to share your comments with us. It means a lot when our best clients share their experiences. Our gym has been built like this since our guests generally do not use it. But, with your comments, we will make the necessary to achieve the expectations of our customers who do occupy it. I'm glad we were able to meet your expectations! Kind Regards

8/10 Good

Alice

Travelled with partner
Liked: Staff & service, property conditions & facilities
Lovely resort, food was very good! It rained and poured so didn’t get out much
Stayed 4 nights in Oct 2019
Response from Felipe Enrique Martinez Ovalle on 22 Oct 2019
Dear Ms. Alice, Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Unfortunately, you had bad weather conditions those days, since Vietnam weather is very random. We look forward to seeing you again. Kind Regards Felipe Martinez Guest Relation Manager | KOI Resort & Spa - Hoi An

10/10 Excellent

Alida

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019
Response from Koi Guest Relations Team on 30 Sept 2019
Thank you

8/10 Good

Noela, Beaumaris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A week in Koi
We had a week at Koi: Fabulous resort but with the local beach out of action (sandbags) we would have loved shuttle bus being offered to go to the other beach: We did ride bikes there but again very hot to do so everyday! Also would've liked more shuttle bus trips to ancient town: Otherwise Koi really great: Food, service and location:
Stayed 7 nights in Aug 2019
Response from Guest Relations Team | KOI Resort & Spa - Hoi An on 20 Aug 2019
Thank you for taking the time to leave us a review. We're always trying to improve our standard of service and will take your comments into great consideration. We're very pleased to hear that you enjoyed our resort and look forward to seeing you again sometime in the future. Safe Travels :)

8/10 Good

Verified traveller

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Marvellous gardens and architecture combined by the riverside. Just some spots need to by dusted and de weed. Customer service exceptional. Very pleasant stay. Will go back next time
Stayed 1 night in Aug 2019
Response from Guest Relations Team | KOI Resort & Spa - Hoi An on 18 Aug 2019
Thank you for taking the time to leave us a review. We truly appreciate your comments and will always strive to satisfy our guests. So any and all comments are appreciated. We hope to see you again sometime in the future. Thank you again and safe travels. :)

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019
Response from Koi Guest Relations Team on 30 Sept 2019
Thank you

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2019
Response from Koi Guest Relations Team on 30 Sept 2019
Thank you

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2019
Response from Koi Resort and Spa Hoi An on 24 Jul 2019
Dear Valued Guest, Thanks a lot for the highest mark! We look forward to welcoming you back again in the future! All the best until such times! Sincerely, Guest Relations Team | KOI Resort & Spa-Hoi An.

10/10 Excellent

maxime

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My favorite in hoi an
Amazing staff, great facilities. Gym could be better. Pool by the spa was really nice although sonetimes they have corporate (loud) events
Stayed 2 nights in Jul 2019
Response from Koi Resort and Spa Hoi An on 16 Jul 2019
Dear Maxime, Thanks a lot for such a high rate! We wish you all the best and would like to see you in the future. Best regards, Guest Relations Team | KOI Resort & Spa - Hoi An

8/10 Good

Verified traveller

Stayed 6 nights in Jul 2019
Response from Guest Relations Team | KOI Resort & Spa - Hoi An on 13 Jul 2019
Thank you for giving us a 4 out of 5. We're always trying to improve our standard of service and every review helps us get closer to that goal. :)

10/10 Excellent

Louis

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Peaceful surroundings amazing staff beautiful property great pools great restaurant and staff
Stayed 10 nights in Jun 2019
Response from Koi Resort and Spa Hoi An on 4 Jul 2019
Dear Louis, Thanks for your warm words about our staff, we always pleased to hear such kind comments. We look forward to welcoming you back again in the future! Sincerely, Guest Relations Team | KOI Resort & Spa-Hoi An.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous place , staff lovely, spa and pool area great
Stayed 2 nights in May 2019
Response from Guest Relations Team | KOI Resort & Spa - Hoi An on 28 May 2019
Thank you for your positive feedback, we're very pleased to hear that you enjoyed you stay. We look forward to seeing you again in the future.

8/10 Good

Pierre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2019
Response from Koi Resort and Spa Hoi An on 24 Apr 2019
Dear Pierre, Thanks a lot for such a high rating! We look forward to welcoming you back again in the future! Wish you all the best! Best regards, KOI Resort & Spa- Hoi An Family

10/10 Excellent

Hoi Ting

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel, everything is clean and perfect. Breakfast with wide variety of choices of western and Vientnames. Room is well-decorated but the air-con had the condensation. Highly recommended. Very relaxing resort.
Stayed 1 night in Apr 2019
Response from Koi Resort and Spa Hoi An on 18 Apr 2019
Dear Hoi Ting, Thanks for your warm words about our staff, we always pleased to hear such kind comments! It was our pleasure to host you and we’re glad you enjoyed your time with us. Best regards, KOI Resort & Spa- Hoi An team

10/10 Excellent

Mr I M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good morning Vietnam
Excellent from check in to checking out staff could not do enough always there with a welcoming smile
Stayed 4 nights in Mar 2019
Response from Koihoian2017 on 4 Apr 2019
Dear Mr/ M, Thank you very much for your stay with us and for 10 points on Expedia page. We wish to welcome you back in the soonest time. Best regards

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was our second time at Koi Resort. We love e
Stayed 2 nights in Mar 2019
Response from Koihoian2017 on 30 Mar 2019
Dear Nancy, Thank you very much for your compliment. We do hope to welcome you back in the nearest future. Our best regards

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and staff excellent.
Stayed 4 nights in Jan 2019
Response from Tiffany on 13 Feb 2019
Thank you so much for your kind review

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hoi an visit January 2019
Amazing accommodation staff and service, quiet and wonderful place to relax
Stayed 2 nights in Jan 2019
Response from Tiffany on 31 Jan 2019
Thank you and we are very pleased that you thoroughly enjoyed your stay at our resort,

10/10 Excellent

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Birthday Celebration
We stayed at Koi resort due to the location and previous reviews. We were not disappointed. The resort is tranquil and maintained to a high standard. From the moment we arrived the staff were all amazing and made our stay special. Although not directly in the busy centre there is a free shuttle and taxis only cost £3 each way. Breakfast was very good. Lots of choice for all nationalities. Good offers on drinks too. Will definitely go back to Hoi An and will stay in Koi Resort again. We chose bungalow with balcony and would highly recommend these lovely spacious rooms. Hotel recommended Morning Glory restaurant and this was best meal on our stat. Thanks for a fabulous stay.
Stayed 6 nights in Jan 2019
Response from Tiffany on 19 Jan 2019
Dear Tracey The entire team at Koi Resort & Spa would like to thank you for your glaring review following your recent visit to Koi Resort. We are very happy to read that you were pleased with the location, rooms and Spa of our resort. And most importantly, that we provided you with a friendly and personal service throughout.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019
Response from Tiffany on 23 Jan 2019
Dear Sir/ Madam Thank you for sharing your review , and we do hope to welcome you back for your future holidays. Best regards,

8/10 Good

Renee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great comfortable stay.
Great hotel resort. Friendly helpful staff. Good food. Shuttle is free but doesn’t run often. Under 100 Dong to take a taxi and 5 minute ride.
Stayed 2 nights in Jan 2019
Response from Tiffany on 15 Jan 2019
Dear Renee All of us at Koi Resort & Spa would like to thank you for leaving such a glaring review regarding your recent visit.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel with excellent facilities. The breakfast everyday was of such a high standard with such a variety of choice. A place away from all of the hustle and noise to relax and enjoy.
Stayed 7 nights in Jan 2019
Response from Tiffany on 15 Jan 2019
Thank you so much for choosing Koi Resort & Spa to spend your precious holiday time, and for writing such a glaring review regarding your recent visit.

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tucked away resort with great staff and atmosphere. Quiet, relaxing and easily accessible to nearby ancient town Hoi An. All the great amenities, good, pools in villas, and very affordable luxury stay.
Stayed 10 nights in Dec 2018
Response from Tiffany on 3 Jan 2019
Dear Anonymous Thank you very much for sharing your experiences of your recent visit to Koi Resort & Spa. Happy new year and look forward to welcoming you back to the KOI Family!

4/10 Poor

Verified traveller

Liked: Property conditions & facilities
Disliked: Staff & service
We had a bad experience in this hotel. First of all, the room that we got wasn't clean. There was hair in the bath. Second, according to the hotel it has a private beach. It's a lie. It has no private beach, and if it has, it is not available to the hotel guests. In addition, our room was small and we didn't like the shower. The water stream was weak, which made it hard to take a shower. When we wanted a compensation, the hotel manager was cold and not understanding. She just stood there and said she was sorry. That isn't how such hotel should behave. Despite the stuff attitude I must say that the hotel breakfast is very good.
Stayed 2 nights in Sep 2018

10/10 Excellent

maxime

A peaceful stay
Really great place, quiet, beautiful and incredibly nice staff
Stayed 1 night in Sep 2018
Response from Tiffany on 14 Sept 2018
Dear Mr/ Mrs Thank you so much for staying with us and for your feedback! It is highly appreciated. Our best regards

10/10 Excellent

Verified traveller

Beautiful place. Peaceful and quite resort just outside Hoi An. 10 minutes in a taxi to the heart of the historic town. Excellent spa.
Stayed 6 nights in Aug 2018
Response from Tiffany on 6 Sept 2018
Dear Anonymous Thank you very much for staying with us and for taking your precious time to give us a great review! We wish you the best and see you next time! Best regards, KOI Resort & Spa Hoi An.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 13 nights in Aug 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff are beyond excellent. Beautiful grounds, comfy room. The bed is a bit soft for my taste, but still slept well.
Stayed 6 nights in Jul 2018