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"Loved our stay here, also was able to bring our 2 dogs for the stay! Good centre location. "

"I stayed at Novotel Milton Keynes from 6–8 March 2026 (Room 229) and my experience was extremely poor and unacceptable for a 3-star hotel. My experience: • Night staff behaviour: When I requested assistance or a fan during the night, three male night staff were dismissive, silent, and stared at me, which was intimidating and made me feel harassed. • Ignored communications: I sent a WhatsApp message around 2:30 a.m. asking for help, which appears to have been deleted or ignored by staff. • Privacy breaches: Management referenced my friends’ room (Room 117) when discussing my stay, and housekeeping entered my room without my consent, which is a serious violation of privacy. • Misleading in-room information: The room sheet stated I could purchase drinks during the night, but staff failed to provide assistance or offer alternatives. • Unfulfilled requests: Despite requesting a fan at night, it was not delivered when requested, causing discomfort. Hotel responses: • The hotel refuses to refund in full • Their emails included contradictory statements: initially claiming the fan was provided and that “another guest from the same room” requested one later, then claiming the fan went to Room 117 and my request was in the morning. I was the only guest in Room 229, so the “other guest” claim is false. • The hotel also tried to justify refusing a full refund by claiming a mattress was left wet after check-out and noting that I extended my stay. Neither of these points is relevant"

"Lovely hotel, clean and conveniently located"

"Really warm welcome and room was lovely! Very central close to shops restaurants and museums and gardens "

"Spa was nice a little busy but not overwhelming. Bar staff could show a lot more courtesy and some general hospitality. We were left just standing at the bar for 5 minutes without even being acknowledged until one of the waitress came off the floor to take our order, felt slightly uncomfortable like we weren’t welcome. "

"Check-in was quick and staff were polite and helpful. Double room is very compact so only really comfortable for one person, but is quiet with good aircon. Although no kettle is provided you can get drinks from the vending machine in reception, including hot water. This hotel is next to high street shops so it's easy to buy food or eat out. There is a bus stop close by which is convenient for getting in and out of the Oxford. "

"Cold room, but tired but otherwise just fine. Lovely staff."

"Generally very pleased with my stay. Very good value for money "

"Fantastic 2 night stay. Got an upgraded room on check in, brilliant hotel "