Interior

Reviews of Casa del Mar Cozumel Hotel & Dive Resort

3 out of 5
Casa del Mar Cozumel Hotel & Dive Resort
Carretera a Chankanaab km 4, Zona Hotelera Sur, Cozumel, QROO

Reviews

8.4

Very good

Rating 10 - Excellent. 453 out of 1001 reviews" "
Rating 8 - Good. 352 out of 1001 reviews" "
Rating 6 - Okay. 123 out of 1001 reviews" "
Rating 4 - Poor. 47 out of 1001 reviews" "
Rating 2 - Terrible. 26 out of 1001 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Craig, seattle

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great place for divers, ok if you are just wanting to hang out. Rooms are clean, but simple. Staff all great.
Stayed 5 nights in Apr 2024
Response from Casa del Mar Cozumel Hotel and Dive Resort on 27 Apr 2024
Dear guest,Thank you for choosing us during your visit in Cozumel! We appreciate your time for rating us!We hope to see you next time,Iliana LopezSales Executive

10/10 Excellent

Carey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in the villas next to the hotel. They were a little outdated, but extremely clean and well kept. Since they were detached from the hotel, they were very quiet and convenient to access. They were also close to the pool and beach area. The staff were very courteous, and the housekeeping did a super job.
Stayed 6 nights in Apr 2024
Response from Casa del Mar Cozumel Hotel and Dive Resort on 27 Apr 2024
Dear guest,Thank you for your positive comments and excelent rating!We are glad to know you enjoyed your stay in our property, thank you for your positive comment in regards our services and staff.We will be glad to welcoming back at our Casa del Mar during your next visit in Cozumel. See you next time!Iliana LopezSales Executive

10/10 Excellent

leslie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
super accommodating
Stayed 3 nights in Apr 2024
Response from Casa del Mar Cozumel Hotel and Dive Resort on 23 Apr 2024
Thank you for rating us! your feedback is very imporant to us. Sincerely,Iliana LopezSales Executive

8/10 Good

Alba, MEXICO CITY

Travelled with partner
Liked: Cleanliness, staff & service
Staff was always nice and helpful. The room was big and had a view to the ocean. It’s an old building and running water from the tap was irregular for example but in general it was ok and in a good location.
Stayed 1 night in Apr 2024
Response from Casa del Mar Cozumel Hotel and Dive Resort on 22 Apr 2024
Dear guest,Thank you for your recent stay at Casa del Mar.We appreciate your feedback, we are aware each feedback from our guests help us to improve.Once again thank you, we look forward to seeing you again at home.Best regards,Iliana LopezSales Executive

10/10 Excellent

Karen

Travelled with partner
Small, older but lovely
Stayed 1 night in Apr 2024
Response from Casa del Mar Cozumel Hotel and Dive Resort on 22 Apr 2024
Dear guest, Thank you so much for the positive ratingWe greatly appreciate your preference.We hope to see you next time,Sincerely,Iliana LopezSales Executive

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Been staying at Casa Del Mar for a few years now. The dive shop across the street is a big plus.
Stayed 7 nights in Apr 2024
Response from Casa del Mar Cozumel Hotel and Dive Resort on 22 Apr 2024
Dear guest,Thank you for staying again with us and thank you for your time for sharing the rating. We hope to be your home each time you visit Cozumel.We look forward to seeing your for many years. Sincerely,Iliana LopezSales Executive

10/10 Excellent

Ruthann

Travelled with family
Liked: Cleanliness, staff & service
No
Stayed 3 nights in Mar 2024
Response from Casa del Mar Cozumel Hotel and Dive Resort on 20 Apr 2024
Dear guest,Thank for you staying with us and thank you for rating Casa del Mar Hotel.

2/10 Terrible

linley

Disliked: Staff & service, amenities, property conditions & facilities
The hotel was noisy. Banging and hammering all day long. The beach area was a joke. They also took my deposit. Not trustworthy at all, Shame on them!
Stayed 13 nights in Dec 2023
Response from Casa del Mar Cozumel Hotel and Dive Resort on 11 Apr 2024
Dear guest,First of all thank you for your time for your comments. And on the other hand on behalf all our staff, we apologize for all the inconveniences caused in regards the annoying construction noise. We made a plan with the aim of making as little noise as possible and avoiding inconveniences to our guests, however we apologize if we affected your stay at Casa del Mar. Finally, We are sorry that you think we are not trustworthy. After double review of your reservation, We have seen in our files that you booked the last week of December where all the Hotels in Cozumel have high occupancy, in this fact, we required to guarantee your visit because of the season. We suggest to read all the terms and conditions before making a hotel reservation.Sincerely,Iliana LópezSales Executive

10/10 Excellent

Robert, Olympia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our upgrade to the cabana
Stayed 7 nights in Mar 2024
Response from Casa del Mar Cozumel Hotel and Dive Resort on 11 Apr 2024
Dear guest,We are happy to hear from you, We appreciate you sending us your comments and thank you for rating us.We look forward to welcoming back at home. Sincerely,Iliana LópezSales Executive

8/10 Good

Jada

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Casa del Mar Cozumel Hotel and Dive Resort on 27 Apr 2024
Thank you for rating us!Iliana LopezSales Executive

10/10 Excellent

James

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This area of Cozumel is safe and clean, and everyone is happy. The hotel is a nice mixture of modern and historical. For example, the counter at the front desk is topped with a beautiful and massive tree surface. The grounds were immaculate, and the pool was clean, with the swim-up bar being great. The restaurant was great...low prices and reasonable size portions.
Stayed 7 nights in Mar 2024
Response from Casa del Mar Cozumel Hotel and Dive Resort on 11 Apr 2024
Dear guest,First of all, thank you for your valuable time for sharing your valuable comments in regards your recent visit.We are delighted that your stay at Casa del Mar Cozumel was enjoyable. We truly appreciate you shared your rating and your thoughts through this media. We will continue to deliver the best service in the future.Best regards,Iliana LópezSales Executive.

8/10 Good

Karl

Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean, the staff was very nice. I didn’t care for the construction going on, However if you aren’t spending time In your room, then it should be fine. The restaurant was good, but with the all inclusive package you are limited on what food you can order off the menu. Live music one night was nice but only played for a short time. Overall I’d stay here again … but I am a solo traveler so my needs aren’t that great.
Stayed 3 nights in Mar 2024
Response from Casa del Mar Cozumel Hotel and Dive Resort on 11 Apr 2024
Dear guest,Thank you for rating us and for sharing your feedback. We are sorry in regards the construction, we apologize for the inconvenience this has caused. On the other hand thank you for your positive comments.We sincerely look forward to your next stay.Sincerely,Iliana LópezSales Executive

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and location. Excellent stay!
Stayed 7 nights in Mar 2024
Response from Casa del Mar Cozumel Hotel and Dive Resort on 25 Mar 2024
Dear guest,Thank you for your recent visit and thank you for sending your positive comments. We are happy that you enjoyed your stay.We look forward to seeing you next time! Sincerely,Iliana LópezSales Executive

8/10 Good

Art

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Casa del Mar is a very comfortable place to stay in Cozumel. They pay particular attention to taking care of their grounds which are like a tropical garden. Our room had partial view of the ocean and a small balcony. This was a good place to sit outside and read a book. Staff was welcoming and helpful.
Stayed 3 nights in Mar 2024
Response from Casa del Mar Cozumel Hotel and Dive Resort on 25 Mar 2024
Dear guest, We really appreciate you taking your valuable time for sharing your rating and positive review with us and with the people who are looking another option to stay in Cozumel.We look forward to seeing you again soon.Sincerely,Iliana LópezSales Executive

8/10 Good

Valerie, Wasilla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location right across from dive instruction. Property is vintage. Pool was great. Restaurant was adequate. Did not pay for the meal plan as we don’t drink much. Staff very helpful. Walkable to lots of dining options. Not walkable to downtown. A large diving group monopolized pool in afternoons Will definitely stay again.
Stayed 7 nights in Mar 2024
Response from Casa del Mar Cozumel Hotel and Dive Resort on 20 Mar 2024
Dear guest,Thank you so much for sharing your experience with us. We are glad to know that you had a great time and that you will stay again at home ! Your review is very important to us and We will continue doing our best effort in order to offer a better services every day.See you next time! Sincerely,Iliana López,Sales Executive

10/10 Excellent

Christine Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly
Stayed 7 nights in Mar 2024
Response from Casa del Mar Cozumel Hotel and Dive Resort on 20 Mar 2024
Dear guest,Thank you for staying at Casa del Mar Hotel!! Your feedback and rating is very important for us. See you next time,Sincerely,Iliana LópezSales Executive

10/10 Excellent

Alan, San Diego

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have stayed here several times… always a pleasant experience… great location… very friendly staff… nice restaurant… comfortable rooms… affordable… perfect for a person coming to dive…
Stayed 7 nights in Feb 2024
Response from Casa del Mar Cozumel Hotel and Dive Resort on 20 Mar 2024
Dear guest,Thank you for your valueble time for sharing your comments through this media and for being part of our Casa del Mar family! We are delighted to be at your service every time.See you soon!Sincerely,Iliana López Sales Executive

10/10 Excellent

Micheline

Stayed 9 nights in Mar 2024
Response from Casa del Mar Cozumel Hotel and Dive Resort on 11 Apr 2024
Dear guest, We appreciate the time you took to rating us! We look forward to seing you again at home.Sincerely,Iliana LópezSales Executive

8/10 Good

Viridiana

Stayed 6 nights in Mar 2024
Response from Casa del Mar Cozumel Hotel and Dive Resort on 2 Apr 2024
Thank you for staying with us, thank you for rating us!Best regards,Iliana LópezSales Executive

10/10 Excellent

Franklyn

Liked: Property conditions & facilities
Property was as described, highly recommended.
Stayed 3 nights in Mar 2024
Response from Casa del Mar Cozumel Hotel and Dive Resort on 11 Mar 2024
Dear guest,We really appreciate you taking the time to share your positive review and rating with us.We hope to see you again very soon.Sincerely,Iliana LópezSales Executive

8/10 Good

Erica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the location and access to the inlet for snorkeling or sitting on a lounge chair enjoying the ocean sounds. Although some cruise ships port within a mile of the hotel, the area around the hotel remained calm while the ships were in port.
Stayed 1 night in Mar 2024
Response from Casa del Mar Cozumel Hotel and Dive Resort on 9 Mar 2024
Dear guest, Thank you for your positive review. We are glad to know you enjoyed your visit. We look forward to seeing you again in another future.Kind regards,Iliana LópezSales Executive

10/10 Excellent

Russell

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Attentive staff, clean and inviting rooms…convenient access to the gulf
Stayed 4 nights in Feb 2024
Response from Casa del Mar Cozumel Hotel and Dive Resort on 4 Mar 2024
Dear guest, thank you for you valuable time for sharing your comments, it was a pleasure to have see you at home.We will be glad to welcoming back in another future.Kind regards,Iliana LópezSales Executive

2/10 Terrible

Jackie

Travelled with partner, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is completely false advertises with the pictures little to no service ants in the room. No service by the water what tiny water area there is will never stay there again..
Stayed 1 night in Feb 2024
Response from Casa del Mar Cozumel Hotel and Dive Resort on 23 Feb 2024
Dear guest, First of all, thank you for your time for sharing your comments.On the other hand, we are sorry for the experience you had during your visit. We are sorry that we didn't meet your expectations, We will strive to do better. Thank you for letting us know about this. Sincerely,Iliana López Sales Executive

10/10 Excellent

Robert

Love staying at Casa Del Mar. This is our 5th stay there. The staff are wonderful and so very helpful. The only comment I would make about the facility is the lack of hot water in the late afternoon.
Stayed 6 nights in Feb 2024
Response from Casa del Mar Cozumel Hotel and Dive Resort on 23 Feb 2024
Dear guest,Thank you for your feedback and for rating us.You comments are very important becuase these help us to improve.We will be glad to welcoming again at home.Sincerely,Iliana LópezSales Executive

8/10 Good

Christopher Earl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay at CDM. Great location, staff was friendly & prices were good in the restaurant.
Stayed 8 nights in Feb 2024
Response from Casa del Mar Cozumel Hotel and Dive Resort on 19 Feb 2024
Dear guest,Thank you for your feedback and thank you for rating us through this media. We are glad to know that you enjoyed your stay with us, we are excited to see you again at home and make another stay enjoyable.Best regards,Iliana LópezSales Executive

8/10 Good

Beverley

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Casa del Mar Cozumel Hotel and Dive Resort on 19 Feb 2024
Dear guest, Thank you for rating us.We look forward to seeing you again in another future.Sincerely,Iliana LópezSales Executive

10/10 Excellent

Mark

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Resort was awesome. Staff was very helpful and friendly. Food and drink plan we felt was well worth the $59.00 a day. The wait staff and bartenders are top notch. We loved the food once we kinda figured things out. Chicken Tacos on the menu was what we call Chicken Taquitos, The Shrimp Cocktail was delicious, the Fajitas are some of the best we have had anywhere. The steak special on the menu was also delicious. What they call buffalo wings on the menu are just fried chicken wings with no kind of sauce which we call buffalo sauce(they are very good though) we ordered them every meal once we figured that small fact out. The drinks were spot on and the beer was ice cold. We will for sure be back. The diving across the street is Aldo very good. Jorge and his staff is very friendly and helpful. And the location over the bridge was very convenient.
Stayed 7 nights in Feb 2024
Response from Casa del Mar Cozumel Hotel and Dive Resort on 17 Feb 2024
Dear guest,Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay, food, all services from our staff and diving. We are looking forward to having you again at home and make your next visit enjoyable again.See you next time,Iliana LópezSales Executive

4/10 Poor

Kathryn

Liked: Staff & service
The property is convenient to get to the marina Fontoura. But the beds are really hard so if you’re used to a comfortable bed then this can be a problem for you. Otherwise it’s fine..
Stayed 7 nights in Feb 2024
Response from Casa del Mar Cozumel Hotel and Dive Resort on 16 Feb 2024
Dear guest, Thank you for your confidence for sharing your comments. These are very important because the help us to see the points we can improve.Once again thank you for your time.Sincerely,Iliana López Sales Executive

6/10 Okay

Crusita

Travelled with partner
Location was convinient, the property outside was well maintained. The room was small, musty, and the bathroom appeared to have mold, the mattress and boxspring were dirty and had what appeared to be dead bugs between the mattress and the top mattress cover.
Stayed 6 nights in Feb 2024
Response from Casa del Mar Cozumel Hotel and Dive Resort on 16 Feb 2024
Dear guest,Thank you for your valuable time for sharing your comments.Your comments are highly appreciated because these help us to improve. Did you make any report during your visit? We could have also taken actions immediately while you were here and we could have changed of room if necessary.We will share your comments with our housekeeper in order to revise the room your stayed and take the appropriate actions. Thank you again for your time.Sincerely,Iliana LópezSales Executive

8/10 Good

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Feb 2024
Response from Casa del Mar Cozumel Hotel and Dive Resort on 16 Feb 2024
Dear guest,Thank you for ratings us.We look forward to seeing you again.Sincerely,Iliana LópezSales Executive

10/10 Excellent

Lara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to snorkeling and easy access to everything else
Stayed 7 nights in Feb 2024
Response from Casa del Mar Cozumel Hotel and Dive Resort on 12 Feb 2024
Dear guest,Thank you for rating us and thank you for sharing a little of your experience. Certainly we have good location.We look forward to see you again!Best regards,Iliana LópezSales Executive

10/10 Excellent

David L

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and staff
Stayed 8 nights in Jan 2024
Response from Casa del Mar Cozumel Hotel and Dive Resort on 12 Feb 2024
Dear David, thank you for your review.We are glad to know you enjoyed your visit.See you next time!Iliana LópezSales Executive

8/10 Good

Gregory

Liked: Staff & service, property conditions & facilities
construction noise was a destraction
Stayed 9 nights in Jan 2024
Response from Casa del Mar Cozumel Hotel and Dive Resort on 16 Feb 2024
Dear guest, thank you for your valuable time for sharing your comments in regards your past visit.First of all, We are very sorry in regards the noise of the construction, we are remodeling some rooms, We apologize for any inconvenience caused during your stay. We hope you can give us another opportunity in a future.Sincerely,Iliana LópezSales Executive

10/10 Excellent

Alans

Stayed 1 night in Jan 2024
Response from Casa del Mar Cozumel Hotel and Dive Resort on 2 Feb 2024
Thank you for rating us!We look forward to seeing you soon.

8/10 Good

Christopher

Travelled with partner
Liked: Cleanliness, staff & service
Average property close to the water. No proper beach. Hotel is very dated and doors and walls are thin. It gets the job done but far from VIP. Nothing bad to say about my stay
Stayed 3 nights in Jan 2024
Response from Casa del Mar Cozumel Hotel and Dive Resort on 2 Feb 2024
Dear guest,Thank you for rating us and for sharing your feedback. Your comments are important, because these helps us to know the areas where we can improve. Once again, thank you for your time. Sincerely,Iliana López Sales Executive

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful family vacation
This is an amazing hotel. All the staff were very kind and helpful, the room was comfortable and clean, the onsite food was great, and the small beach/snorkeling area was perfect for us. And the prices were all very reasonable. Highly recommended!!
Stayed 5 nights in Jan 2024
Response from Casa del Mar Cozumel Hotel and Dive Resort on 26 Jan 2024
Dear guest,Thank for choosing us during your visit in Cozumel!We are glad to know that you had a great time at Casa del Mar, thank you for your recommendations to other guests.We hope to be in another future at home and make your next visit more enjoyable.Best regards,Iliana López Sales Executive

6/10 Okay

Joshua

Travelled with family, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Overall, Casa del Mar is a nice option for staying in Cozumel. Staff were wonderful and very welcoming and there is an easily accessible bridge over the road to get to the pier for morning dives. However, there were a few issues to note. The onsite dining options were boring and not great, I would definitely not opt-in to the inclusive rate as you'll want to eat elsewhere during your stay. Our groundfloor room was dated and smelled very musty and the curtains were moldy. For a "dive resort" there wasn't very many places available to dry dive gear, and no fans were avaiable to help with drying which, I suspect, contributed to the moldy smell. The pool and hot tub were fantastic and we had a good time swapping stories with the other guests.
Stayed 4 nights in Jan 2024
Response from Casa del Mar Cozumel Hotel and Dive Resort on 25 Jan 2024
Dear guest,First of all ,thank you for your valuable time for sharing your comments and your feedback as well. We will share your comments with the corresponding department in order to take the neccesary actions in regards the room you stayed.Once again thank you for your valuable time, your comments allow us to determinate in which points we have to improve in order to offer a better experience to our guests.Thank you for your time and confince. We look forward to seeing in another future.Kind regards,Iliana LópezSales Executive

10/10 Excellent

cindy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Epic stay !!
Stayed 13 nights in Jan 2024
Response from Casa del Mar Cozumel Hotel and Dive Resort on 22 Jan 2024
Dear guest, thank you for rating us and for staying with us. We look forward to seeing you again in a near future, Best regards,Iliana López Sales Executive

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service & location at reasonable prices
We always get great service and reasonable prices at Casa del Mar, with the added bonus that the location is perfect. Right across the street are several dive shops, including my favorite, Roberta's Scuba Shack. Casa del Mar's restaurant serves up economical, simple breakfasts that are just perfect before jumping on the dive boat. Next door, Paprika restaurant offers great step-up meals. The Enchiladas de Mole and Chile Relleno are my favs, but everything on the menu is actually wonderful. And a $10 (USD) taxi ride gets to all the good restaurants downtown, often followed by a leisurely hour walk back to the hotel. Give it a try, and here's hoping you enjoy it as much as we do!
Stayed 7 nights in Jan 2024
Response from Casa del Mar Cozumel Hotel and Dive Resort on 20 Jan 2024
Dear guest, Thank you for sharing your positive review and rating through this media. We are glad to know that you enjoyed your visit in Cozumel and Casa del Mar Hotel. We look forward to seeing you again for another enjoyable stay.Kind regards,Iliana LópezSales Executive

4/10 Poor

christine

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
This stay qualified for a VIP upgrade which we never received. Instead, our first room had a strong smell of mold upon walking into the room. This mold was verified by seeing the walls covered with dark mold. We were moved to a second room, with a promise to move us to another the following day. This second room also had visible mold on the walls and in the bathroom but didn’t smell as badly and it was late so we settled for it. The next day I had to ask for a room change. When we asked to examine the room prior to repacking all of our things we found that the mold smell hit us directly upon walking inside. We elected to stay in our existing room. Not worth the money paid! A thorough cleaning with a bottle of bleach is very needed!
Stayed 3 nights in Jan 2024
Response from Casa del Mar Cozumel Hotel and Dive Resort on 17 Jan 2024
Dear guest,Thank you for your valuable time for sending us your feedback. First of all ,We are sorry to hear that we haven’t met your expectations in regards of our rooms. We are sharing your feedback to our Housekeeper andI’m going to make sure with them to get this taken care of. We appreciate your time, we are aware that all comments from our guests help us to improve our services.Sincerely,Iliana López

2/10 Terrible

LEONARD

Stayed 1 night in Jan 2024
Response from Casa del Mar Cozumel Hotel and Dive Resort on 17 Jan 2024
Dear guest,Thank you for rating us! Your feedback is very important for us, feel free to share with us more details in regards your visit in order to improve our services.Best regards,Iliana López Sales Executive

10/10 Excellent

Randall

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Very well kept grounds. Super friendly staff willing to assist. Comfortable room.
Stayed 2 nights in Jan 2024
Response from c on 17 Jan 2024
Dear guest,Thank you for staying with us. We are glad to know you enjoyed your visit.We look forward to see you next time and make your stay enjoyable!Kind regards,Iliana López Sales Executive

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful ground, friendly and helpful staff, room a little outdated and noisy but overall very satisfied.
Stayed 6 nights in Dec 2023
Response from Casa del Mar Cozumel Hotel and Dive Resort on 17 Jan 2024
Dear guest,Thank you for your preference, we were glad to have you at home!Thank you for your feedback and for rating us. You comments help us to improve our services.We hope to see you during your next visit in Cozumel!Sincerely,Iliana LópezSales Executive

4/10 Poor

Effy

Stayed 2 nights in Jan 2024
Response from Casa del Mar Cozumel Hotel and Dive Resort on 17 Jan 2024
Dear guest, Thank you for rating us.We look forward to seeing you soonIliana LópezSales Executive

10/10 Excellent

Rolf

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Casa del Mar Cozumel Hotel and Dive Resort on 17 Jan 2024
Dear guest, Thank you for your valuable time for rating us.We hope to see you next time,Sincerely,Iliana LópezSales Executive.

2/10 Terrible

Yaminou

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Unfortunately I cannot recommend this place to anyone. They are in the middle of construction of their new 4th floor. We were staying on the 3rd floor and all I heard was hammers banging and tools dropping for 3 straight days. They start work at 8 am!!! and stop at 6 pm. I was looking forward to a relaxing family vacation and it turned into a total nightmare. Book at your own risk. That’s all I have to say.
Stayed 3 nights in Dec 2023
Response from Casa del Mar Cozumel Hotel and Dive Resort on 5 Jan 2024
Dear guest, Thank you for your valuable time for sharing your comments in regards your past visit. We offer you our sincere apology for the inconvenience caused to you due to the construction work going on at our property.Kindly be advised that we are trying the best in our side to coordinate the hours of work, so at this time we have changed the work hours in order to do not affect our guests. Once again, thank you for your valuable time for sending your comments. We will continue working in order to improve We hope you can give us a new opportunity in another future.Kind regards,Iliana LópezSales Executive

6/10 Okay

William, Seabrook

Stayed 5 nights in Dec 2023
Response from Casa del Mar Cozumel Hotel and Dive Resort on 31 Jan 2024
Dear guest,Thank you for rating us. We look forward to hearing more details in regards your feedbak in order to improve our services.Thank you for your time.Kind regards,Iliana López

8/10 Good

Alma

Stayed 6 nights in Dec 2023
Response from Casa del Mar Cozumel Hotel and Dive Resort on 17 Jan 2024
Dear guest,Thank you for staying with us! Your opinion is very important for us.

6/10 Okay

James Brough

Liked: Cleanliness
Stayed 3 nights in Dec 2023
Response from Casa del Mar Cozumel Hotel and Dive Resort on 29 Dec 2023
Dear guest, Thank you for rating us. We will appreciate if you can share with us more details in regards your feedback in order to improve in our services.Thank you for your time,Sincerely,Iliana LópezSalex Executive

10/10 Excellent

Dolly, FLATONIA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staff at Casa del mar is excellent. Friendliness, is exceptional. Cleanliness, Services and Food provided are wonderful. I always feel welcomed and safe when staying here. They take excellent care of anything needed. It is a small resort that is easy to get around and located within a very short walking distance to the full service dive shop I use. (Julio Kin Scuba). The only thing I would change would be to upgrade the mattress in all rooms. The beds are still hard.
Stayed 7 nights in Dec 2023
Response from Casa del Mar Cozumel Hotel and Dive Resort on 18 Dec 2023
Dear guest, First of all, thank you for your valuable time for sharing your comments through this media. Your comments motivate us to strive every day to give our best in our service.On the other hand, thank you for your feedback. We will consider it in order to improve.Once again, Thank you for your time.Happy holidays!!Sincerely,Iliana LópezSales Executive