Restaurant
Check availability

Reviews of Blue Angel Resort

3 out of 5
Blue Angel Resort
Carretera Costera Sur KM 2.2, Zona Hotelera Sur, Cozumel, QROO

Reviews

9.0

Wonderful

Rating 10 - Excellent. 184 out of 308 reviews" "
Rating 8 - Good. 96 out of 308 reviews" "
Rating 6 - Okay. 21 out of 308 reviews" "
Rating 4 - Poor. 4 out of 308 reviews" "
Rating 2 - Terrible. 3 out of 308 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

greg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for diving. Dive shop and boats on location. Restaurant menu was diverse and delicious. Dive guides were exceptional.
Stayed 5 nights in Mar 2024

8/10 Good

David

Stayed 3 nights in Dec 2023

10/10 Excellent

Jennifer

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great small hotel with a restaurant and dive shop.
Stayed 5 nights in Feb 2024

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful place to stay and dive.
Stayed 2 nights in Dec 2023

6/10 Okay

Dave

Travelled with partner
Liked: Staff & service
The property was fine, old school Mexico. Staff was fantastic, business of diving not so good. After going back and forth with both the front desk (front desk VERY responsive, that's a positive) and dive shop for a week and getting settled to dive w Blue Angel, I got an email from the Dive Shop Manager a week later telling me (because I had not had a dive since 2023, about six months) that I had to pick one ---- a. pay for a $110 USD class to refresh, b. Pay approx $100 USD for a private Dive Master or c. pay $400 for a private boat. I declined to dive with them, and instead we did our diving with Aldora which was great, and I didn't need a special class. We are experienced divers with advanced certifications and were offended by the money grab. However, to my surprise, the hotel charged me $10 a day for my wife and I to walk off the dock into the Aldora dive boat. This was no where in the contract or the Blue Angel website. I thought it was tacky. But to Blue Angel's defense, the hotel manager wiped the charges off the bill. Thanks greatly to him for his quick reaction and great customer service. All in all, OK property and definitely only for divers. Some complain about beds, road noise and tanks clanking around early morning, we didn't notice. Put a beach towel on the floor behind your door, it does the trick. Beds just fine, it's a dive property, there are going to be clanging tanks.....deal with it. Many thanks to the staff of the restaurant and front desk.
Stayed 9 nights in Feb 2024
Response from Reservations Team on 20 Feb 2024
Thanks so much for the kind words, Dave. We’re so happy you enjoyed your stay at Blue Angel Resort. We strive to offer every guest the best experience. Your praise mean a lot!

10/10 Excellent

timothy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ocean front
Stayed 4 nights in Feb 2024
Response from Reservations Team on 20 Feb 2024
Thanks so much for the kind words, Timothy. We’re so happy you enjoyed your stay atc Blue Angel Resort. We strive to offer every guest the best experience. Your praise mean a lot!

8/10 Good

joanne

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Great staff and excellent dive company on premises! No frills... but great food and people!
Stayed 8 nights in Feb 2024
Response from Reservations Team on 20 Feb 2024
Thanks so much for the kind words, Joanne. We’re so happy you enjoyed your stay at Blue Angel. We strive to offer every guest the best experience. Your praise mean a lot!

10/10 Excellent

wendy, Beggs

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I absolutely love the Blue Angel. They have the nicest little restaurant with live entertainment that you can even watch from your balcony. Staff is amazing and the location is perfect. Just far enough away from the cruise ships.
Stayed 2 nights in Jan 2024
Response from Reservations Team on 20 Feb 2024
Thanks so much for the kind words, Wendy. We’re so happy you enjoyed your stay at Blue Angel Resort. We strive to offer every guest the best experience. Your praise mean a lot!

10/10 Excellent

Amy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to hang for a couple days! Great food and sometimes has music on site. Wake up, put snorkel gear on and explore! Have diving boats, but we didn't partake in that. Boat traffic can be heavy - so bring a bouy.
Stayed 2 nights in Jan 2024
Response from Reservations Team on 20 Feb 2024
Thanks so much for the kind words, Amy. We’re so happy you enjoyed Blue Angel facilities. We strive to offer every guest the best experience. Your praise mean a lot!

6/10 Okay

Lori

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
The grounds and music and restaurant was very nice. The room smelled moldy and was very run down
Stayed 3 nights in Dec 2023
Response from Reservations Team on 20 Feb 2024
Thanks so much for the kind words, Lori. We’re so happy you enjoyed the restaurant and music. We strive to offer every guest the best experience. Your praise mean a lot!

10/10 Excellent

Carol

Stayed 5 nights in Dec 2023
Response from Reservations Team on 20 Feb 2024
Thanks so much for the kind words, Carol. We’re so happy you enjoyed your stay at Blue Angel Resort. We strive to offer every guest the best experience. Your praise mean a lot!

10/10 Excellent

Kathleen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love Blue Angel Resort. The onsite restaurant is amazing, and breakfast is included (also amazing). Excellent onsite diving available. Loved the ocean view.
Stayed 4 nights in Oct 2023
Response from Reservations Team on 1 Dec 2023
Thank you Katlheen!

10/10 Excellent

Floyd

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will definitely stay here again. This boutique hotel is convenient to town and the staff was awesome! All rooms are direct ocean views and great entertainment.
Stayed 4 nights in Oct 2023
Response from Reservations Team on 25 Oct 2023
“We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.”

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Reservations Team on 12 Oct 2023
Hi, thank you for your excellent review. We’re delighted you enjoyed your stay at Blue Angel Resort. We hope to see you again soon!.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Reservations Team on 12 Oct 2023
Hi Mark, thank you for your review. We’re delighted you enjoyed your stay at Blue Angel Resort. We hope to see you again soon!.

10/10 Excellent

JANET

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love the location and every room has a balcony with a beautiful view of the ocean.
Stayed 2 nights in Sep 2023
Response from Reservations Team on 12 Oct 2023
Hi Janet, thank you for your excellent review. We’re delighted you enjoyed your stay at Blue Angel Resort. We hope to see you again soon!.

6/10 Okay

KLAUS

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful views, very loud street noise.
Very nice view, right on the water. A bit out of the way from town. Large rooms. Food was ok. All a la carte, no buffet. Snorkeling in front of the resort. 5 days a week live music. Biggest problem is the street noise. It’s right on the only street to the south. Very loud. No noise abatement of the building. Doors don’t seal out the noise and the bathroom windows are always open.
Stayed 6 nights in Jul 2023
Response from Reservations Team on 4 Aug 2023
Hi Klaus!Thank you very much for your superb comment. It is always nice to see that our efforts are appreciated by our guests. We take your comment into account and will do our best to improve on this point.We hope to have the chance to welcome you another time and to change your mind.Sincerely,

8/10 Good

Nancy

Travelled with partner
Liked: Cleanliness, staff & service
This place is nice but definitely a "dive" hotel. It is clean and has everything you need but is very basic. For the positives, it has it's own dive shop and restaurant and every room has a nice balcony overlooking the water. The restaurant is very good and the waitstaff are all amazing ! I will say the happy hour drinks are noticeably not as good as the regular drinks. They had live music but it could be a little loud. Luckily it didn't go late. The front desk staff were not overly enthusiastic except for Carol who was a bright spot wherever she was on a given day. The dive shop was convenient but a couple of the dive masters were a little lazy if you had an issue underwater. I had to swim back to the boat for additional weight when usually they carry some for that purpose. And, other things as well. They also rescheduled our dive without telling us which meant we got up super early for no reason. That was extremely annoying. I also had a gauge that wasn't working and even though I pointed it out, they gave me the same set up the next day. The hotel could use some TLC. I think it's the same paint job since I was there in 2015 and it wasn't new then. The hot water sometimes takes a LONG time to get to the room and the acoustics are not great. They unloaded dive tanks every morning around 6am and it sounded like they were in our room ! Overall, if you know what to expect it's not a bad place.
Stayed 4 nights in Apr 2023
Response from Reservations Team on 3 May 2023
Hi Nancy!We really appreciate you have taken a bit of your time to share your experience during your stay with us. We are very sorry to hear that you didn't have a great experience in our hotel. Your feedback on this will help us to improve our services for future reservations. Thank you so much!

10/10 Excellent

David

Stayed 6 nights in Apr 2023
Response from respuesta on 22 May 2023
Hello David!Thank you for your kind review, your feedback makes us keep trying our best to make guest experiences the best.Regards

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like their combination of being a hotel with dive shop and restaurant, it's all in one. Being on the ocean front the dive boats come right to you. Their dive masters know the all the reefs. Then there is the music entertainment at night, top notch music. Location is great, just south of downtown Cozumel so can get too Mega and the other stores very easily. The ocean view and sunset, you have to see it for yourself, words are not enough. If you're not a diver don't worry you will still have at Blue Angel with doing lots of fun activities Cozumel offers.
Stayed 7 nights in Apr 2023
Response from Reservations Team on 18 Apr 2023
Thank you for your comment and for choosing our hotel. We are happy that you enjoyed your stay and we hope to have you again as a guest in our hotel.

10/10 Excellent

Suzanne M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best!
So welcoming, so lovely! The staff go above and beyond to help with heavy bags and your every need. Sylvia is so good and so much fun on Wednesdays and Fridays.
Stayed 3 nights in Apr 2023
Response from Reservations Team on 18 Apr 2023
Thank you for your comment and for choosing our hotel. We are happy that you enjoyed your stay and we hope to have you again as a guest in our hotel.Regards!

8/10 Good

Carolyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great setting, friendly staff. Great food! Sewer odor by entrance and lobby area. AC broke and suffered a hot night w little sleep.
Stayed 5 nights in Mar 2023
Response from Reservations Team on 18 Apr 2023
Thank you for taking the time to write such a detailed review. All your comments are essential to improve our service. We will make sure that your complaints are transmitted to the staff.Regards!

10/10 Excellent

Tom

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We had an enjoyable week at Blue Angel. The staff were awesome and the food was good. This is not a 5 star location and don't expect nice rooms. If you are into a rustic environment with good snorkeling right off the property and hard working employees, this is a good place to be. It will be a bit noisy from road traffic. You are about a mile walk to San Miguel and the tourist stuff, boat people. Overall we had a great time and you will to with the right expectations.
Stayed 7 nights in Mar 2023
Response from Reservations Team on 18 Apr 2023
Dear Customer. Thank you for your comments. I am very pleased to hear that you enjoyed your stay with us. I hope your next stay is just around the corner. Call us if there is anything we can help you with

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing for sure!
Amazing place for sure. Great service and food as well as comfortable bed and room. Location is also nice as we were able to walk into town.
Stayed 1 night in Mar 2023
Response from Reservations Team on 18 Apr 2023
Dear Customer. Thank you for your comments. I am very pleased to hear that you enjoyed your stay with us. I hope your next stay is just around the corner. Call us if there is anything we can help you with

10/10 Excellent

Chad

Stayed 4 nights in Feb 2023
Response from Reservations Team on 18 Apr 2023
Dear Customer. Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I am sure that all of our hotel staff enjoyed serving your needs as much as you enjoyed your stay. Take care of yourself!

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros: the ocean at your front door. Wonderful staff and amazing food. Care about the environment Dive shop on property Short drive or 30 min walk to downtown Live entertainment most nights Like a family, very friendly Perfect view of sunset every night Cons: Street noise. (If light sleeper, bring ear plugs) We loved our stay and will go back. Eva, the owner, is lovely and goes out of her way to make everyone feel welcome.
Response from Reservations Team on 18 Apr 2023
Dear Customer. Thank you for your comments. I am very pleased to hear that you enjoyed your stay with us. I hope your next stay is just around the corner. Give us a call if there is anything we can help you with.

8/10 Good

Paul

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was remarkable, the cafe food was good, and the staff was attentive. Rooms were clean and each room had a balcony that overlooked the ocean. Dive operations were well run, and the location was conducive to introductory-type shore dives. I had a little issue with the hot water for a few days, but we made due. We would stay there again.
Stayed 8 nights in Feb 2023
Response from Reservations Team on 18 Apr 2023
Dear traveler. Thank you for your comment and for choosing our hotel. I am happy that you enjoyed your stay and we hope to have you again as a guest in our hotel.

8/10 Good

michael, boerne,texas

Travelled with partner
Liked: Staff & service
This place is great except for the shower . Very little water pressure n a hit or miss on getting hot water
Stayed 11 nights in Feb 2023
Response from Reservations Team on 18 Apr 2023
Dear Customer. I appreciate your comments about our hotel. It makes us proud that our customers' needs are catered to the best of our ability. If you are going to return to our town, do not hesitate to call us.

10/10 Excellent

Jennifer

Stayed 1 night in Feb 2023
Response from Reservations Team on 18 Apr 2023
Dear traveler. Thank you for your comment and for choosing our hotel. We are happy that you enjoyed your stay and we hope to have you again as a guest in our hotel.

10/10 Excellent

Bruce

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good locatio, great staff, restraunt was good, great place to relax ,dive good and close to do something in town. Dive shop on site and picked up at tge dock ,all easy peasy! Thanks Will be back for sure!
Stayed 28 nights in Jan 2023
Response from Reservations Team on 18 Apr 2023
Dear traveler. Thank you for your comment and for choosing our hotel. We are happy that you enjoyed your stay and we hope to have you again as a guest in our hotel.

10/10 Excellent

scott

Travelled with family, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
This was our first trip to Cozumel and we can't imagine a more pleasing experience! The property has great snorkeling right off the dock just behind the hotel. I saw octopus, morays, stingrays, and lots of fish. The hotel is smaller (only about 25 rooms), so it's not heavily crowded. There is a dive shop on site with dives leaving from the hotel dock most days. The staff is great, and very friendly. We had one person leave atheir phone in a taxi and the desk staff went out of their way to check security footage, get the taxi number and then contact them to return the phone. Really went the extra mile. Breakfast is included in the room price which was super reasonable. And breakfast was great with large portions. We rarely needed to eat lunch at all while out doing excursions. I really like the eggs Benedict! The one thing you may want to know is that they participate in an ecoprogram, so no toilet paper goes in the toilet! Small cost to help save the reef! We will definately be returning here again!!
Stayed 7 nights in Feb 2023
Response from Reservations Team on 18 Apr 2023
Dear Customer. Thank you for your comments. I am very pleased to hear that you enjoyed your stay with us. I hope your next stay is just around the corner. Give us a call if there is anything we can help you with.Regards!

6/10 Okay

Kirsten

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
we waited for 45 minutes for a drink and guacamole on our anniversary while they had an extra 70 people there for the live entertainment and 3 waiters that totally ignored the people actually staying at the hotel
Stayed 1 night in Feb 2023
Response from Reservations Team on 21 Feb 2023
Hi Kirsten!We are quite sorry that you had a bad experience in the restaurant. We really appreciate your comments; it will be very useful to improve our service. Regards.

10/10 Excellent

Jada

Stayed 5 nights in Feb 2023

8/10 Good

Heston

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Our stay here was a lot of fun and we especially appreciated Armando and Sergio. The only downfall to this place it was pretty noisy and the walls were thin. The food was amazing and the staff went above and beyond.
Stayed 5 nights in Jan 2023

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay, even with days of rain. Staff overall & Blue Angel restaurant were great!

10/10 Excellent

Anne

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2022

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Good food. Good snorkeling right in front. Staff in restaurant was awesome. Free breakfast snd drinks very reasonably priced. Will definitely stay again.

6/10 Okay

Gina

Travelled with partner
The rooms were nice, and the restaurant was wonderful. Loved our balcony for the sunset view. Noise was the problem: street noise (expected) but OMG the dive bottles. The dive shop was super busy and bottles were delivered, staged and moved starting at 5 a.m. for 2 hours.
Stayed 2 nights in Oct 2022

8/10 Good

Kert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A bit of paradise
This is our second time here and it didn't disappoint. First, if you're looking for big resort conditions (Hilton, Westin, etc.) this isn't it. But most people should know that. If you're looking for a great affordable, comfortable place to stay, it's perfect. Having the restaurant/bar attached made it great. Food and beverages were great and affordable. They had poolside service from the restaurant and the free Spanish lessons from the servers was awesome! They also had live music several nights we were there. Check-in and check-out were flawless and easy. The only possible negative is that it's a 1.5 mile walk to town and other shops/bars/restaurants (we love to walk so no big deal) but a cab ride is just $5 each way. We will definitely be back again.
Stayed 7 nights in Oct 2022

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the staff and owner make you feel at home
Stayed 7 nights in Oct 2022

2/10 Terrible

Ryan

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The restaurant and staff were terrific. The rooms ac,tv,telephone all not working no water pressure in shower,no hot water, no response to our concerns not proactive to our needs
Stayed 6 nights in Oct 2022

10/10 Excellent

Schelette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautiful property. The ENTIRE staff were amazing and went above and beyond with hospitality. Mr Poncho, Sergio & the chef are amazing. Thanks guys
Stayed 3 nights in Sep 2022

8/10 Good

BRADY LEE

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
great free entertainment. was there 9 days and had bands play 4 of the nights. able to watch from our balcony
Stayed 9 nights in Sep 2022

10/10 Excellent

Brian J, Athens

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff made our stay so enjoyable. Sergio and Pancho lico were awesome. Having tbe dive shop right on site was perfect. The room is basic, nothing fancy. comfortable beds. Nice pool. Great entertainment with live music at night. we will be back.
Stayed 3 nights in Sep 2022

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
🏆
Stayed 8 nights in Jan 2022

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gina, in the reception, was super nice and helpful
Stayed 1 night in Aug 2022

10/10 Excellent

Winsome

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view was amazing, live entertainment every night, kitchen and hotel staff make you comfortable and relax, perfect vacation hotel.
Stayed 4 nights in Aug 2022

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The restaurant had the best food ever and good prices. I was so impressed I will return just for the food!! Nightly entertainment was great and atmosphere was cozy.
Stayed 3 nights in Aug 2022

10/10 Excellent

connie

Liked: Cleanliness, staff & service, property conditions & facilities
Scuba and snorkeling trips from hotel with their own boat, restaurant with excellent meal choices, swimming pool very clean and big enough to swim short laps, short taxi trips to town.
Stayed 7 nights in Jul 2022

10/10 Excellent

E. Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great divemasters were very professional Julio and Marco. Party snorkel trip was so much fun with Xavier and Edgar/Hector. Restaurant food was excellent maybe a daily special might b added. A little btr quality in nath towels and sheets wud b nice along with fans for the room.
Stayed 5 nights in Jul 2022