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"This hotel delivered a great experience overall. The staff, particularly Pasindu, who went above and beyond, were very friendly, helpful, and fluent in English, which made everything easy from check in, to local recommendations. Additional staff members, Sabina and Salvatore (including the breakfast staff), were also very kind and welcoming. The location is prime, felt very safe, and made getting around effortless. Rooms were modern and new, and breakfast was included, highlighted by excellent pastries! Parking was initially a challenge, but Pasindu went above and beyond by offering his own parking space, which truly set the service apart. Jolly Charme Suite was an excellent choice! "

"Perfect Location and Vibe"

"Great location. Staff very helpful."

"It was a unique setting the people in the bistro below were very helpful"

"Party till 2:00 am. Very noisy in an otherwise nice property"

"I'm used to 3 star hotels. This hotel is truly 4 star. The cleanliness, the staff and our very affordable ocean view suite with spectacular views of Mt. Etna, the Straits of Messina, and sunsets was wonderful. The robes and slippers is a nice perk. The hotel location is a few minutes walk to the high speed ferry to Messina, Sicily and a few minutes walk to the Lido train station. The hotel is convenient to the Lungomare waterfront and the famous Archeological Museum as well as several art galleries and shopping. All less than 10 minutes away by walking. Bocconissimo, the fabulous hotel restaurant, is open for a full buffet breakfast 7-10 am and dinner from 7:30-10 pm with a spectacular menu from delicious pizza to scrumptious pasta dishes, all with no salt and pepper needed, like some restaurants in Italy I've experienced. The downside to this hotel is the surroundings which were devastated by storm Harry in January. The city is working hard to restore the waterfront. However,don't miss this one!!!"

"Clean room, great position, staff always available, warm welcome , great breakfast , great view /// "

"This hotel is a total dump. Rooms are outright unsafe and full of black mold. Missing and loose floor boards are a tripping hazard. Does not look anything like the photos in the Expedia listing and booking info. Massively overpriced, old and falling apart literally. "

"The room was clean and ok, and the staff was very helpful and courteous. "