"Exceptional Service & High-Energy Vibes
Rating: 4.5/5
I recently stayed at the Princess Grand Jamaica for a celebratory father-son getaway. The "heart" of this resort is the staff—98% of them are absolutely incredible, and the check-in process at 3 PM on 4/23 was the smoothest I’ve ever had.
Staff Standouts:
• Gabereanna went above and beyond by cleaning the grill specifically to make me a vegetarian quesadilla.
• Odain, Rashelle, and Vanessa (Jamaican restaurant) provided top-tier service.
• Rockayla & Crystal (Food Market) and Nicola (Smoothies) made every morning a delight.
• Renardo, Lamont, and the host at the Mexican restaurant were impeccable.
• The Concierge and the Security team near room 6109 were professional and warm.
Entertainment:
The energy here is electric! Huge shout-out to Donald, Naomi, Kiki, and the dance team. The Broadway musicals, multicultural shows, and the fire-filled White Party were world-class. We also appreciated the thoughtful fruit spread and wine sent to our room.
Room for Improvement:
• Pricing: The gift shop and spa are very high-priced ($70 for sunglasses and aloe).
• Amenities: As an Expedia VIP, I didn't see much benefit (no room upgrade or spa discounts).
• Beach: The man-made beach is very rocky and shallow—more like a kiddy pool.
• Privacy: The room was nice, but the shower is quite exposed.
Despite the beach and pricing, I’d definitely return for the food, vibe, and phenomenal people."