Standard Room, 2 Queen Beds | Desk, blackout curtains, iron/ironing board, free cots/infant beds
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Reviews of Holiday Inn Express & Suites Cooperstown

2.5 out of 5
Holiday Inn Express & Suites Cooperstown
4758 State Highway 28, Cooperstown, NY

Reviews

9.0

Wonderful

Rating 10 - Excellent. 647 out of 1003 reviews" "
Rating 8 - Good. 267 out of 1003 reviews" "
Rating 6 - Okay. 50 out of 1003 reviews" "
Rating 4 - Poor. 19 out of 1003 reviews" "
Rating 2 - Terrible. 20 out of 1003 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Stephen

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good and clean, rooms need to be updated, it was convenient for me and my family.
Stayed 1 night in May 2024
Response from Guest Experience on 21 May 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express & Suites Cooperstown.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

6/10 Okay

Dennis

Travelled with family
Liked: Cleanliness, staff & service, amenities
The shower was a nightmare! Slippery doesn't begin to describe it! The slimey soaps & shampoos combined with the low flow shower spray doubled the time it took to take a decent shower. Will probably choose another hotel next time in Cooperstown.
Stayed 3 nights in May 2024
Response from Front Desk on 20 May 2024
Dennis, I am sorry that you had a bad experience. I hope our Front Desk offered you bar soap and a different room.

10/10 Excellent

Charlie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful area and pristine rooms
Stayed 1 night in May 2024
Response from Front Desk on 19 May 2024
Charlie, Thank you for staying with us here at the Holiday Inn Express and Suites in Cooperstown, New York. Thank you for the kind review and we look forward to your next stay.

8/10 Good

Regina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent hotel that is close to the baseball hall of fame. The free breakfast was good and there was a nice man working the day shift that was very friendly. Older lady working the later shift was not that nice or helpful.
Stayed 1 night in Apr 2024
Response from Guest Experience on 11 May 2024
Holiday Inn Express & Suites Cooperstown

10/10 Excellent

Deana

Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely loved our stay! The whole staff was so wonderful!
Stayed 2 nights in Apr 2024
Response from Guest Experience on 11 May 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express & Suites Cooperstown.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Bonnie

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay! Front desk staff was friendly. Hotel had plenty of amenities. We would definitely stat again!
Stayed 1 night in May 2024
Response from Front Desk on 7 May 2024
Bonnie, We thank you for staying here with us at the Holiday Inn Express and Suites in Cooperstown. We are glad you enjoyed you stay and we look forward to your next visit!

8/10 Good

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Guest Experience on 7 May 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express & Suites Cooperstown.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Aidan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Front Desk on 7 May 2024
Aidan, Thank you for staying with us here at the Holiday Inn Express & Suites in Cooperstown. We are glad you enjoyed your stay and we look forward to your next visit.

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities
it was a good size room at a reasonable price with everything we needed
Stayed 2 nights in Apr 2024
Response from Guest Experience on 4 May 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express & Suites Cooperstown.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future

10/10 Excellent

Lorenzo Jose, Port Washington

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Experience on 26 Apr 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express & Suites Cooperstown.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Jon

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay and very friendly staff!
Stayed 1 night in Apr 2024
Response from Front Desk on 28 Apr 2024
Jon, We appreciate you staying here at the Holiday Inn Express & Suites in Cooperstown. We are glad you had a great stay and thank you from all our staff!Thank you and we look forward to your next visit!

2/10 Terrible

christine

Stayed 1 night in Apr 2024
Response from Guest Experience on 4 May 2024
Thank you for choosing to stay at the Holiday Inn Express & Suites Cooperstown and providing your honest feedback on the Guest Satisfaction Survey.Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent this from occurring in the future.

10/10 Excellent

Daneane

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Apr 2024
Response from Front Desk Team on 14 Apr 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express & SuitesCooperstown.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, tocontinuously make changes to our brand and improve the guest experience. We hope that you will giveus the opportunity to serve you again in the future.Best Regards,

10/10 Excellent

ronald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was immaculately clean. The staff went out of their way to accommodate you. The gentleman behind the desk gave me perfect directions to the thruway to take home and was very nice. The woman that greeted us upon checking in was very pleasant. The housekeepers were friendly also. Breakfast couldn’t have been any better and the coffee… superb! We will definitely return there!
Stayed 2 nights in Apr 2024
Response from Front Desk Team on 10 Apr 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express & SuitesCooperstown.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, tocontinuously make changes to our brand and improve the guest experience. We hope that you will giveus the opportunity to serve you again in the future.Best Regards,

8/10 Good

Edith

Liked: Cleanliness, staff & service, property conditions & facilities
Great option for the price. Would definitely stay here again.
Stayed 1 night in Apr 2024
Response from Front Desk Team on 8 Apr 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express & SuitesCooperstown.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, tocontinuously make changes to our brand and improve the guest experience. We hope that you will giveus the opportunity to serve you again in the future.Best Regards,

10/10 Excellent

Angel Mae

Stayed 1 night in Apr 2024
Response from Front Desk on 28 Apr 2024
Angel, Thank you for your stay and your kind review. We look forward to your next stay here in Cooperstown!

10/10 Excellent

Greg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a really nice room and everything was as expected for a Holiday Inn.
Stayed 1 night in Apr 2024
Response from Guest Experience on 4 Apr 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express & Suites Cooperstown.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Alejandra, New Milford

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Me
Stayed 1 night in Apr 2024
Response from Guest Experience on 2 Apr 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express & Suites Cooperstown.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

8/10 Good

Heather

Travelled with family
We love it every time we stay here, the staff is so friendly and we always enjoy our stay.
Stayed 1 night in Mar 2024
Response from Front Desk on 1 Apr 2024
Heather, I am glad you enjoyed your stay and we hope to see you again at the Holiday Inn Express & Suites in Cooperstown, New York. Thank you for the kind review!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Location was perfect. We were able to easily get to all the attractions in the area. Gregory, the manager on duty, was friendly and helpful with directions to where we needed to go.
Stayed 2 nights in Mar 2024
Response from Guest Experience on 28 Mar 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express & Suites Cooperstown.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Front Desk Team on 27 Mar 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express & SuitesCooperstown.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, tocontinuously make changes to our brand and improve the guest experience. We hope that you will giveus the opportunity to serve you again in the future.Best Regards,

8/10 Good

Daria

Liked: Cleanliness, staff & service, property conditions & facilities
It was nice and clean
Stayed 1 night in Mar 2024
Response from Front Desk Team on 18 Mar 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express & SuitesCooperstown.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, tocontinuously make changes to our brand and improve the guest experience. We hope that you will giveus the opportunity to serve you again in the future.Best Regards,

10/10 Excellent

Brian

Liked: Property conditions & facilities
Moo
Stayed 1 night in Mar 2024
Response from Front Desk on 17 Mar 2024
Brian, we would like to thank you for staying with us. We are glad you enjoyed your stay. Thank you for the kind review and we look forward to next visit!

10/10 Excellent

Tracy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay
Stayed 5 nights in Mar 2024
Response from Front Desk on 8 Mar 2024
Tracy, We are so glad you enjoyed your stay. We thank you for your positive review and look forward to your next visit!

10/10 Excellent

Scott

Liked: Cleanliness
Stayed 2 nights in Feb 2024
Response from Front Desk Team on 27 Feb 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express & SuitesCooperstown.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, tocontinuously make changes to our brand and improve the guest experience. We hope that you will giveus the opportunity to serve you again in the future.Best Regards,

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Feb 2024
Response from Front Desk on 21 Feb 2024
Michael, thank you for staying with us. We are so glad you enjoyed your stay and we look forward to seeing you again. Thank you for the excellent review as well, we appreciate it!

10/10 Excellent

JULIE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfy, efficient, helpful + friendly staff
Enjoyed our two nights here. Clean, comfy, staff is great. They are always cleaning, love that. I am impressed with their breakfast setup. Omelettes, sausages, fruit, cereal, yogurt, many options. My son enjoyed the pool and hot tub. Ice vending machine on each floor.
Stayed 2 nights in Feb 2024
Response from Front Desk on 19 Feb 2024
Julie, We are so happy that you had a great time here and thank you very much for your positive review. We appreciate it! We look forward to seeing you on your next visit!

10/10 Excellent

Rhawnie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Jason at the front desk was so helpful & nice! Lots of great info about hotel & places to go/ things to do.
Stayed 1 night in Feb 2024
Response from Front Desk on 18 Feb 2024
Rhawnie, Thank you so much! It was a pleasure to meet you and your family. We hope to see you again. We appreciate the positive feedback.

10/10 Excellent

Damian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Guest Experience on 17 Feb 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express & Suites Cooperstown.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Lynne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
Stayed here while family member was in the hospital. Excellent facility, staff, breakfast---no complaints at all.
Stayed 2 nights in Feb 2024
Response from Front Desk on 15 Feb 2024
Lynne, Thank you for staying with us and we are so glad that you enjoyed your stay. We look forward to seeing you again under better circumstances.

10/10 Excellent

Mark

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to my destination and staff was great.
Stayed 1 night in Jan 2024
Response from Guest Experience on 31 Jan 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express & Suites Cooperstown.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff. Clean and great breakfast
Stayed 1 night in Dec 2023
Response from Front Desk Team on 17 Jan 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express & SuitesCooperstown.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, tocontinuously make changes to our brand and improve the guest experience. We hope that you will giveus the opportunity to serve you again in the future.Best Regards,

8/10 Good

Tameika

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Its nice
Stayed 1 night in Jan 2024
Response from Front Desk Team on 17 Jan 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express & SuitesCooperstown.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, tocontinuously make changes to our brand and improve the guest experience. We hope that you will giveus the opportunity to serve you again in the future.Best Regards,

10/10 Excellent

Alyssa

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and the pool and hot tub are great.
Stayed 1 night in Jan 2024
Response from Front Desk on 14 Jan 2024
Alyssa, Thank you for staying with us at the Holiday Inn Express and Suites in Cooperstown. We are glad you had a great stay. We look forward to seeing you again!

4/10 Poor

Holly

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Walked into the property to begin our exploration of Cooperstown and upon entering the lobby the chlorine smell was overwhelming- no eye contact was made upon checking in (she was in fact the chewing her food throughout check in). We came down a half hour later to check out the pool and have our daughter swim- upon entering the small space there was a family of 4 coughing and wheezing. Upon gathering chairs to try to sit we had such a reaction to the chlorine in the air our eyes were burning, red and tearful. We decided to make out way to the front desk to make them aware of the situation, and we were told that it was just us, no one else had complained. Mind you, we were with the other family that was at the pool who were legitimately worried about their children, and the reason why they were so much chlorine from permeating throughout the hotel. The smell was in our nose for the next several hours, despite trying to get some fresh air outside. Both people we engaged with were rude and completely ignorant of the situation. No apologies were made and we ended up leaving a day early despite our 2 tonight reservation. We did not feel comfortable and we didn’t take advantage of the breakfast, because the cleanliness of the hotel came in to play as well. Everything had a bleached smell, like they were trying to overcompensate for some thing. Such a disappointment as we planned to enjoy our time in the town but had to cut our trip short due to the accommodations.
Response from Front Desk Team on 10 Jan 2024
Thank you for choosing Holiday Inn Express & Suites Cooperstown and for taking the time to providefeedback about your experienceWe would like to start by apologizing to you for not meeting your expectations. We strive to make eachstay as pleasant and comfortable as possible, and we will use your comments to provide a betterexperience in the future.We hope that you will visit us again and give us the opportunity to better serve you in the future.Best Regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We spent one night and a good portion of the evening in the pool! The only reason I rated you 4 instead of 5 stars is that the pool was too cold and there were some teenagers hogging the hot tub. My husband is disabled and we like to visit hotels and use the indoor pools to warm him up and get some exercise in the winter.
Stayed 1 night in Dec 2023
Response from Front Desk Team on 10 Jan 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express & SuitesCooperstown.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, tocontinuously make changes to our brand and improve the guest experience. We hope that you will giveus the opportunity to serve you again in the future.Best Regards,

10/10 Excellent

William

Stayed 1 night in Dec 2023
Response from Front Desk on 6 Jan 2024
William, we are glad you stayed with us here at the Holiday Inn Express and Suites in Cooperstown. We look forward to your next visit!

8/10 Good

Megan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Front Desk on 6 Jan 2024
We appreciate you staying with us Megan and look forward to seeing you again!

6/10 Okay

jess

Travelled with family
Disliked: Cleanliness
Mediocre hotel at best. Not many options in cooperstown so it is what it is
Stayed 1 night in Dec 2023
Response from Front Desk on 1 Jan 2024
Thank you for staying with us. Please let us know what we can do to make your stay more enjoyable.

10/10 Excellent

Timothy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Front Desk on 29 Dec 2023
We thank you for choosing the Holiday Inn Express and Suites in Cooperstown. We look forward to seeing you again!

10/10 Excellent

Brigita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Front Desk Team on 26 Dec 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express & SuitesCooperstown.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, tocontinuously make changes to our brand and improve the guest experience. We hope that you will giveus the opportunity to serve you again in the future.Best Regards,

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Guest Experience on 19 Dec 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express & Suites Cooperstown.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Suzanne

Stayed 1 night in Dec 2023
Response from Front Desk on 11 Dec 2023
Suzanne, Thank you for staying with us at the Holiday Inn Express and Suites here in Cooperstown. We look forward to seeing you again!

10/10 Excellent

Susan

Stayed 1 night in Nov 2023
Response from Front Desk on 11 Dec 2023
Susan, Thank you for staying with us here at the Holiday Inn Express and Suites in Cooperstown. We are so happy that you enjoyed your stay. We look forward to seeing you again!

10/10 Excellent

Brett

Stayed 2 nights in Nov 2023
Response from Guest Experience on 14 Nov 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express & Suites Cooperstown.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Front Desk on 13 Nov 2023
Ana, Thank you very much for staying with us. We are so glad you enjoyed your experience at the Holiday Inn Express here in Cooperstown. We look forward to your next visit.

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the Baseball Hall of Fame. I can always trust a Holiday Inn to be clean and comfortable. Hotel personnel were very helpful with restaurant ideas and parking tips.
Stayed 1 night in Nov 2023
Response from Front Desk on 12 Nov 2023
Karen, Thank you very much for staying with us. We are very glad that you had a great stay. We look forward to seeing you again.

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Guest Experience on 11 Nov 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express & Suites Cooperstown.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Stuart

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Front Desk Team on 8 Nov 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express & SuitesCooperstown.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, tocontinuously make changes to our brand and improve the guest experience. We hope that you will giveus the opportunity to serve you again in the future.Best Regards,

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
Stayed 1 night in Nov 2023
Response from Front Desk on 6 Nov 2023
Barry, We would like to thank you for staying with us and we are glad you had a great experience. We look forward to seeing you again.Thank you,Jason