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Reviews of Trillium Boutique City Hotel

5 out of 5
Trillium Boutique City Hotel
Torrington Avenue, 210, Colombo, Western Province

Reviews

6.6
Rating 10 - Excellent. 3 out of 13 reviews" "
Rating 8 - Good. 3 out of 13 reviews" "
Rating 6 - Okay. 3 out of 13 reviews" "
Rating 4 - Poor. 2 out of 13 reviews" "
Rating 2 - Terrible. 2 out of 13 reviews" "

7.2/10

Cleanliness

7.0/10

Staff & service

6.0/10

Amenities

7.0/10

Property conditions & facilities

4.0/10

Eco-friendliness

Reviews

8/10 Good

Suzadur

Location is good👍
Stayed 1 night in Jan 2024

6/10 Okay

Kay Choong

Business traveller
Stayed 2 nights in Jan 2024

2/10 Terrible

Yariv

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad service
I had reservation confirmed and when I arrived to hotel they said it’s fully booked and canceled my reservation
Stayed 1 night in Dec 2023

6/10 Okay

Aharon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Could be great, Maintenance very bad
The hotel and its team are very good. The maintenance is very bad. I have had to replace 3 times Room till I am tiered but it is the best room I have found in the hotel. 1. First room as I took a shower the waste water tube was blocked and the tech. man has fixed it. 2. The door to the wc could not be closed therefore I have had to replace another room. 3. The water pressor is very low and let the feeling someone is piecing on you. 4. Confusion on the lift Bottom Nr. 1leads to rooms Nr. 200 and up. and so on with tho other bottoms.
Stayed 3 nights in Mar 2020

10/10 Excellent

Lena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was amazing! Everyone was
Stayed 4 nights in Feb 2020

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property’s finishing is very unique. it seems very clean and comfortable. Staffs are very helpful. But I disappointed about the aria where the property placed.
Stayed 2 nights in Oct 2019

2/10 Terrible

Verified traveller

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Property shouldn’t be in that area road conditions was so poor.
Stayed 3 nights in Jun 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
I started keeping a list of all the problems with this hotel, but I stopped after the list surpassed 10 items---some items are too disgusting to list here. It's a new hotel, yes, but it also seems as though it's a hotel that was dreamt up by someone who knows nothing about hotels. The staff tried to help, but I think this place is a lost cause if the current management is kept in place.
Stayed 2 nights in Feb 2019
Response from Rachitha Ratnayake - CEO on 6 Mar 2019
Dear Guest, Firstly, thank you for choosing to stay with us. I'm sorry to hear that you had such an unpleasant experience while staying with us. This is surprising as our score on booking.com is 9.3 and we have never received such bad comments over the last 6 months we have been open. I would like to invite you to come back to our property so we could prove to you that our services are of 5 star standards. Looking forward to having you stay with us again. Warm Regards,

4/10 Poor

Verified traveller

Travelled with family
Location was awful It was not a five star hotel as the website said No bar menu/ they just charged us a rather high price for two drinks No Sri lankanfood The room was noisy because of the location The hotel was across a recycling centre
Stayed 2 nights in Jan 2019
Response from Rachitha Ratnayake - CEO on 6 Mar 2019
Dear Guest, Let me start by saying thank you for choosing to stay with us at Trillium. We are both concerned and surprised that you had a bad experience while staying with us as our booking.com score is a very high 9.3. The pricing of the drinks are actually on par with other hotels in the same area and our restaurants do serve Sri Lankan food but does not take up a large portion of our menu as we mostly focus on international cuisine, from Wagyu Steaks, Peri Peri Chicken to Nasi Goreng. As far as noise is concerned, this is the first time we've received such a comment as our Hotel is situated in the most affluent areas of Colombo, Colombo 7 and noise is controlled. However, with that being said, I would like to invite you to revisit our Hotel so that we can prove to you that we uphold our 5 star standards. Warm Regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very satisfactory. Hospitality is the best so to speak. Friendly staff and a very good stay. Food exceptionally good.
Stayed 2 nights in Dec 2018
Response from Rachitha Ratnayake on 27 Dec 2018
Dear Mr. Ahsan Haleem, We thank you for choosing to stay with us during your travel to Colombo, it was an absolute pleasure having you! I will pass on the message to my Chefs and Restaurant team as they will be equally pleased to hear your good comments about our service and food. Hope to see you again soon! Warm Regards, Rachitha Ratnayake CEO - Trillium Hotel Colombo

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I had nice stay at Trillium Hotel for my business trip. The room spacious enough & comfortable bed. I was stay at room no 201, which face the front side of the hotel. The staff are friendly and helpful. Their american breakfast also good, just some flies disturbing during my breakfast time.
Stayed 3 nights in Nov 2019

10/10 Excellent

Pierre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from Rachitha Ratnayake - CEO on 17 Jun 2019
Dear Mr. Pierre, Thank you for choosing to stay with us! We're glad you had an enjoyable experience at Trillium and we are looking forward to seeing you again soon. Best Regards,