Breakfast, lunch, dinner served; Fusion cuisine, sea views
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Reviews of Ceylon City Hotel, Colombo

3.5 out of 5
Ceylon City Hotel, Colombo
11, Upatissa Road, Colombo 4, Colombo

Reviews

7.0

Good

Rating 10 - Excellent. 8 out of 58 reviews" "
Rating 8 - Good. 21 out of 58 reviews" "
Rating 6 - Okay. 21 out of 58 reviews" "
Rating 4 - Poor. 6 out of 58 reviews" "
Rating 2 - Terrible. 2 out of 58 reviews" "

7.0/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

6.8/10

Property conditions & facilities

4.4/10

Eco-friendliness

Reviews

2/10 Terrible

gianluca

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very bad
Bad customer service at check in Dirty rooms with hairs in the bed Bathroom with rust everywhere Mattress super old and not comfortable.
Stayed 1 night in Dec 2022
Response from Manager on 7 Feb 2023
Dear guest, we are sorry to hear your stay wasn’t great! We work hard to make all our guests stay and we are disappointed with ourselves in failing to make your stay a better stay. Please send your feedback and will make sure we to make your next visit a pleasant stay!

6/10 Okay

Sarah

Liked: Room comfort
Just ok
The hotel was in ok condition, little hard for our driver to find. Had a generator so even with the power outages, the power stayed on.
Stayed 1 night in Mar 2022
Response from Manager on 17 Jul 2022
Dear Guest, We are glad to hear your feedback and we are glad we were able to make your stay a pleasant stay. We hope to see you soon again!

4/10 Poor

Harumi

Business traveller
Disliked: Staff & service
Stayed 1 night in Mar 2022
Response from Manager on 25 Mar 2022
Dear guest, we are sorry to hear your stay wasn’t great! We work hard to make all our guests stay and we are disappointed with ourselves in failing to make your stay a better stay. Please send your feedback and will make sure we to make your next visit a pleasant stay!

10/10 Excellent

Kari Marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from CCH CMB on 1 Jan 2020
Dear Guest, Thank you for your review and we are glad to get your high approval. We always work hard to make sure all our guests feel happy and comfortable during their stay. We hope to welcome you soon once again. Thank You.

8/10 Good

Kanna

Liked: Staff & service
Disliked: Cleanliness
Needed to clean more
There was no hot water come out at the night I stayed and bathroom wasn’t clean enough and little bit smelly.... seemed like you haven’t got any guest to the room long time ...
Stayed 1 night in Aug 2019
Response from CCH, CMB on 9 Sept 2019
Dear Sir/ Madam, Thank you for your review. We always word hard to make your stay a pleasant stay. please email us your suggestion and improvements and we will certainly look in to this and make sure we meet you expectation next time. Thank you.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and helpful staff. Spacious king size room. Clean room. Nice food. Good view of the sea from the 4th floor restaurant. But construction work on the opposite building.
Stayed 2 nights in Feb 2019
Response from CCH, CMB on 21 Feb 2019
Dear Guest, Thank you for your review and we are glad to get your high approval. We always work hard to make sure all our guests feel happy and comfortable during their stay. We hope to welcome you soon once again. Thank You.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was certainly great value for money. Manager Janak, front desk assistant Rifaz and Sam the bellman were quite friendly and helpful. Ceylon City Hotel will certainly my fchoice of accommodation on future trips to Colombo.
Stayed 1 night in Feb 2019
Response from CCH, CMB on 13 Feb 2019
Dear Guest, Thank you for your review and we are glad to get your high approval. We always work hard to make sure all our guests feel happy and comfortable during their stay. We hope to welcome you soon once again. Thank You.

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Good stay at a good location with superb staff. Definetly recommend
Stayed 3 nights in Oct 2018
Response from CCH, CMB on 22 Oct 2018
Dear Guest, Thank you for your review and we are glad to get your high approval. We always work hard to make sure all our guests feel happy and comfortable during their stay. We hope to welcome you soon once again. Thank You.

10/10 Excellent

Thari, Kadawatha, Sri Lanka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
N8ce hotel and it is close to the beach and to the main road
Stayed 2 nights in Aug 2018
Response from CCH, CMB on 23 Aug 2018
Dear Guest, Thank you for your review and we are glad to get your high approval. We always work hard to make sure all our guests feel happy and comfortable during their stay. We hope to welcome you soon once again. Thank You.

6/10 Okay

Man Fong

Stayed 2 nights in Jan 2018
Response from Manager on 17 Jan 2018
Dear Sir/ Madam, Thank you for your review. We always word hard to make your stay a pleasant stay. please email us your suggestion and improvements and we will certainly look in to this and make sure we meet you expectation next time. Thank you.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Clean and comfortable hotel. Staff very helpful and friendly. Is located south of the main hustle and bustle of Colombo, which we appreciated as it was very quiet. You can get a tuk tuk from end of the hotel's road to the main part of Colombo for 300 rupees; much preferable to staying amongst the constant stream of traffic and tooting horns of the centre.

6/10 Okay

Salim, Maldives

Liked: Staff & service
Compared to other hotels in CMB this hotel is ok
Compared to other hotels in Colombo this hotel is ok, for this price this is one of the best but its a bit lower standard for a three star hotel. Hotels are expensive in colombo so this hotel is cheaper compared to other hotels of the same standard. Hotel is in between Galle Road and marine drive close to Majestic city, so the location is convenient. Hotel offer fast wifi and 24 hour room service

6/10 Okay

Salim Saeed, Maldives

Liked: Staff & service, property conditions & facilities
Good 3 star hotel compared to hotels in Colombo
Good hotel in a good location. staff are very friendly they offered late checkout free of charge since my flight was in evening. The only negative thing was the cleanses of the toilet specially the corners of the shower area. Food is tasty and cheaper compared to other hotels in Colombo

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Small and clean, but somewhat overpriced.
The Hotel was clean, and the staff were very good and professional. The main shortcoming was that the room was quite small, and therefore not value for money. Two people cannot walk simultaneously next to the bed; it is tight even for one person . Having said that, if I were travelling by myself, I would stay there because a known place is better than an unknown one.

8/10 Good

Nooh Sinan, US

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Warm service
Great staff and nice food plus accommodation friendly. Nice for family stay. Keep it on your list to sri lanka.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place!
Very courteous and helpful staff, comfortable bed, good location.

6/10 Okay

Kenjo

Liked: Cleanliness

6/10 Okay

Sagar

Disliked: Cleanliness

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
great staff
checked in early rooms ready and comfortable very good air con nice and cool wifi very good and in with the price of our stay staff very helpful and great communication breakfast restaurant very good well managed thanks for a great stay will be back soon

2/10 Terrible

suman, london

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
smelly and dirty rooms
very bad rooms would recommend not to stay

8/10 Good

Huong, Viet Nam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Good hotel and reasonable price

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Small hotel with a great central location
First impressions of the hotel was rather drab as the hotel is situated in an alley, but the hotel staff and room comfort more than made up for it. I found baby cockroaches hiding behind furnitures, and my room safe did not work. Of the 7 days I was there, I found my backpack was ransacked on the first day by the cleaning staff. Nothing was lost but still left a very bitter taste in my mouth. Hotel breakfast was very simple, but the curries and dahl was amazing. Fresh and refreshing coconut juice every morning is definitely better than a cup of coffee. Tuktuks are plenty at the main road 1 minute walk from the hotel. If a driver does not know where the hotel is, just tell them to drive to Keels Super (a supermart) on Marine Drive, and turn and drive up into Upatissa road. If that does not work, tell them to drive to Majestic City (a mall) and the hotel is about 600m south. Overall, I would rate the hotel 3.5 out of 5. A definite come back if I'm on a budget.

6/10 Okay

karl

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff in a clean, well maintained hotel. Location was a bit out of town with limited restaurants/cafes nearby, so it was a bit of a walk to find somewhere suitable to eat.

6/10 Okay

Ahmed Amin

Disliked: Staff & service
Ideal for a short stay with easy access to Colombo
Sri Lanka don't have a no public smoking policy so specify a non smoking room if it bothers you

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

6/10 Okay

Rony, Lebanon

Liked: Staff & service
clean and affordable for short stay
the hotel is new but it was easy to lead the tuk tuk drivers to where it's located. no view to be expected from the room at least mine because it was ground floor. the staff were very nice and friendly.

8/10 Good

Victoria, Wales, UK

Liked: Staff & service, room comfort
Good service and accessible to hub of the city
This hotel is only about 7 months old and located near enough to the city attractions. Car and tuk tuk drivers seemed to have great difficulty in finding it. Even the local police station could not help. I was disappointed with the location as there a smelly factory next door which did not look like it was about to be closed or renovated. I found the staff to be charming and very helpful. They were keen to make good any complaints about anything. They were always professional in their approach and very friendly. The food was very disappointing, I did mention that their chef cannot cook and one or two staff agreed with me!! The rooms was basically clean. Plenty of dust and disrepair behind bed and furniture.

8/10 Good

Ban Thong

Liked: Cleanliness, staff & service, room comfort
Reasonable good budget hotel
good reasonable priced hotel.

6/10 Okay

Becky, Brisbane, Aus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Compact, well equipped rooms with everything you need. Very comfortable bed. Staff very accommodating and helpful - late check out at no extra cost. Good choice for a night or two.

8/10 Good

KIYONORI, tochigi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
marusan
very good.

4/10 Poor

rachita, Delhi

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
If you just need a bed, go for it!
Rooms are dark and complicated without any view whatsoever. Our room had a window that opened inside the hotel gallery, no outside view at all + They gave us a sad alacarte breakfast since they did not have enough people for buffet breakfast. We preferred staying out of hotel till late night and using it only for sleep.

8/10 Good

Eileen, Perth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A 'cool' place to stay
Fairly new hotel when we stayed in March 2015 so hotel not known to many tuk tuk drivers coming from the airport. However it is situated in a lane between the two main roads and therefore easy to walk to main road for something to eat or to hire a tuk tuk. The air conditioning in the bedroom was outstanding, the hotel nice and clean and the breakfast ok serving a mixture of local and western food buffet style. All in all a perfectly good place to stay in the city.

8/10 Good

ravee, penang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room
Only aday .Stayed with family .One room was upgraded.Rooms a bit crampy witha a small bathroom.Evening a bit warm because facing sun.Rooms a clean.The room was big but tv channels not much.

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Great service. Room was clean and comfortable, which was nice. The location is a little out of the way. There is a large selection of food for breakfast provided, but quality of food was average at best. The fruits and cereal milk were "warm" while the hot food were cold.

8/10 Good

Fertie, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel for a couple of decedent nights
Last couple of nights of our trip so we splurged out to relax in comfort before the flights home. This place had very comfortable bed, though the overall room within the hotel room was a bit small, but that's nothing to the comfort. The bathroom was clean and the staff very helpful.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good location for city at a sensible price
everybody was verry helpfull hotel close to centre and one resonable beach

8/10 Good

Helge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money
We spent a night at Ceylon City before flying out of Colombo. We found a nice and clean hotel, with good service. The hotel staff did everything to accommodate us. We're happy to recommend this to other families travelling with small children.

4/10 Poor

Laura

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from MANAGER on 24 Dec 2023
Dear guest, we are sorry to hear your stay wasn’t great! We work hard to make all our guests stay and we are disappointed with ourselves in failing to make your stay a better stay. Please send your feedback and will make sure we to make your next visit a pleasant stay!

4/10 Poor

YATAGAI

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Manager on 24 Dec 2023
Dear guest, we are sorry to hear your stay wasn’t great! We work hard to make all our guests stay and we are disappointed with ourselves in failing to make your stay a better stay. Please send your feedback and will make sure we to make your next visit a pleasant stay!

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness
Dårlig renhold.
Stayed 3 nights in Jun 2022
Response from Manager on 17 Jul 2022
Dear Guest, We are glad to hear your feedback and we are glad we were able to make your stay a pleasant stay. We hope to see you soon again!

8/10 Good

ingri

Liked: Cleanliness, staff & service, room comfort
Hyggelig betjening
Veldig hyggelig betjening. Innsjekking gikk fort og greit. Rommet var rent, men ganske mørkt. I tillegg til at det var en sterk lukt i rommet som ble litt tung
Stayed 1 night in Jan 2019
Response from CCH, CMB on 13 Feb 2019
Dear Sir/ Madam, Thank you for your review. We always word hard to make your stay a pleasant stay. please email us your suggestion and improvements and we will certainly look in to this and make sure we meet you expectation next time. Thank you.

6/10 Okay

Simon

Eine Nacht in Colombo
Zimmer sind sauber und das Frühstück ist OK. Solange man keinen großen Anspruch an das Hotel stellt, ist es in Ordnung für 1 - 2 Nächte für das verlange Geld.
Stayed 1 night in Aug 2018
Response from CCH, CMB on 7 Sept 2018
Dear Sir/ Madam, Thank you for your review. We always word hard to make your stay a pleasant stay. please email us your suggestion and improvements and we will certainly look in to this and make sure we meet you expectation next time. Thank you.

6/10 Okay

Simon

Ceylon City Hotel Colombo
Zimmer sind sauber und das Frühstück ist OK. Solange man keinen großen Anspruch an das Hotel stellt, ist es in Ordnung für 1 - 2 Nächte für das verlange Geld.
Stayed 2 nights in Aug 2018
Response from CCH, CMB on 7 Sept 2018
Dear Sir/ Madam, Thank you for your review. We always word hard to make your stay a pleasant stay. please email us your suggestion and improvements and we will certainly look in to this and make sure we meet you expectation next time. Thank you.

8/10 Good

YY, Tokyo

Liked: Cleanliness, room comfort
シャワーの水圧が弱い。朝飯は美味しいとは言えません。部屋は悪くない人に薦められなくはない。場所は分かりづらいがエリア的には問題ない。

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
酒店地理位置很好，服务也不错，综合性价比高。

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Good Rooms but AC needs improvement
Good room - but AC remote did not work properly.

6/10 Okay

Verified traveller

Disliked: Staff & service, property conditions & facilities
インド洋が近いよ！
比較的わかりにくい場所にある。素泊まり程度ならここで十分。出張なんかにはいいかも。あと書きようがないもん。

4/10 Poor

tamara

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Entspricht keinem 3 Sterne-Hotel
Das Personal an der Rezeption und beim Frühstück war sehr nett und bemüht, das war dann schon das einzig positive an diesem Hotel. Die Zimmer sowie im Flur roch es unangenehm gammlig. Laute Klimaanlage. Die Badezimmer sind mini und sehr ungepflegt. Überall verrostete, gammlige Gegenstände die man ungern anfasst. Im Badezimmer kam die Decke fast runter. Außerdem ist es wirklich sehr laut, Fensterscheibe war auch stellenweise defekt. Frühstück war ok. Wir haben 80€ für das Doppelzimmer bezahlt. Das ist für dieses Hotel definitiv zu viel.

6/10 Okay

paul kim, InDia

Disliked: Staff & service, room comfort
To. manager Mr. Hamdan(big guy)
Mr. Hamdan(Hotel receptionist) wanted me to go the club and he made me to spend over 30,000 rupy and also he wanted me to my cigareets everyday(I gave 3 packs of cigarettes to him)Most terrible thing was that I lent my sunglass which is Prada to his brother(we went to the club on that day) but he didnt give it back. I kept ask to bring it back but finally i couldnt see and talk to him. I really want to bring my sunglass back as soon as possible. Overall it was bad experience.