"We booked through Expedia for a last minute trip. Upon getting to the hotel, we were unable to access our room due to the door key pad dying. The personal onsite has to use the master physical key to open the door. He informed us if we left the room we would get locked out and would need to ask for assistance again. Once we finally got in, we noticed there was mold on the curtains hanging over the window unit. I made comment with the associate in the room. After he left, we inspected further and found the curtains had mold all over them, which were right next to the bed. At this point I had no faith in the cleanliness of the rooms and asked for a refund as this was a major health concern for me due to personal reasons. He informed me that Expedia would have to request the refund, which his manager would then approve. Expedia allegedly reached out multiple times with no response therefor denying us our refund. The manager who is the only personal authorized to approve refunds is OOO, which I understand. However, it has been over a week at this point and we have received $100 in Expedia credit, which does absolutely nothing towards the $540 we paid for 2 rooms that were unusable."
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