The stay was very pleasant, the grounds were a massive highlight but there were a couple of things that were not up to standard. Firstly, every single member of staff was smiley and nice but there knowledge of the hotel was not up to standard… every single member of staff from the waiters, reception, spa therapist had poor knowledge of the hotel and it’s facilities. For example the receptionist tried to upsell an room upgrade to us but didn’t have a clue on the rooms specifications… the spa therapist hadn’t a clue on the spa operating times(although very easy to find out but nonetheless they still hadn’t a clue) and the restaurant staff were honestly very clueless.
The food was just appalling- everything was served with chips or sweet potato fries- with those prices you expect something more refined and upmarket not pub food that has everything with chips. Also considering it’s a spa the food should be a little healthier.
The rooms were absolutely roasting- they did provide us with a fan but it would have been better if we could open our door on a latch but the door wasn’t capable of doing so, so we were very hot and had to leave the door open in an attempt that no wildlife would enter our room.
Finally- we had already prepaid for this trip and upon our check out the receptionist gave us a bill not knowing we had already paid for the trip- but this just brings me back to the first point that staff have very limited training and are very clueless.