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"Clean"

"Check-in was well-organized and impressively fast, with staff who were polite and attentive throughout. As an airport hotel, it serves its primary purpose excellently — providing convenient and stress-free access to early departures from Narita Airport. The free shuttle service to the airport is a particularly practical and appreciated amenity. The room was clean and perfectly adequate for the purpose, though expectations should be calibrated accordingly for an airport property of this nature. Overall, a functional and reliable choice for travelers with early flights out of Narita."

"My flight was delayed for 21 hours and I stayed at this hotel as a result. The property looks nice from the outside and in general. All the dining facilities were closed by the time I checked in, so I can not fairly comment on those. Also, the airport shuttle was no longer in service at that time of night, approximately 10:30PM. The shuttle to the airport the next morning, though, was very helpful. The room itself was nice, but a bit outdated. The bathroom could definitely use some modernizing. Our interaction with the staff was brief, but they were kind and helpful. All things considered, it is not a bad place given this was an emergency situation. All in all, based on my personal experience: Not Bad but Not Stellar."

"Location was great, shuttle made it easy to step into a large city with less stress. Staff was amazing and helpful with train routes, luggage, etc"