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"Reception lobby is at the top and one has to go there always before "

"Terrible service and staff ….. we turned up all roads blocked to hotel had walk up a hill with suitcases then was put in a different room that was booked. But worst of all there was a festival outside hotel which went on until 1am the room room hooked we could not sleep or use the room anytime as was just too loud. The hotel apologised but did not offer any refunds and blamed hotels.com for not letting us know about the road closures and Malaysia biggest festival taking place. "

"Best location "

"Air con didn't work properly"

"Can not fault"

"Good"

"The hotel is near shopping mall Plenty of places to eat and shop Walking distance to the twin towers Breakfast is superb, so many choices of cuisine from malay, indian and chinese. All delicious! I will stay here again next vacation."

"Wow, what can I say? This is probably one of the best hotels I've stayed in in a long time, and that includes five-star resorts around the world The staff, the room, the service, the character within the place, the location. There really wasn't anywhere that we could have stayed that was better to make our trip as amazing as it was. "

"Rooms smaller and more dated than some newer hotels ( eg Grand Hyatt where we also stayed) but the breakfast and service impeccable and the best we experienced on our 2week trip. Swimming pool area as good , if not better than Grand Hyatt. The only negative is that the room doors are quite heavy so you hear them banging as well as the wooden bathroom doors and wardrobes. Grand Hyatt rooms larger and more open plan so no noise at all but breakfast and serve at pool nowhere near as good as Oriental "