4/10 Poor
Pamela, Accokeek
26 Apr 2024
Disliked: Staff & service, amenities, property conditions & facilities
I booked a room with a bay view but got a room with a view directly overlooking a large construction site. The construction workers were drilling and throwing metal roofing around well after 9pm. I asked the front desk if they could please move me away from the construction, as I came there for a little peace and solitude. They offered to move me to a room with a view of the forest "free of charge". Well, I booked a room which would allow me to have a glimpse of the water, not trees! They did not offer apologies for the inconvenience or for my peace being disturbed for the evening. They did not say the hotel is at capacity (it did not appear to be busy at all); none of that. My inconvenience was addressed by them offering me an upgrade to a bay view junior suite...for a $50 upcharge! I must not fail to mention that the junior suite was in drastic need of an update, which is hopefully coming post-construction. Unfortunately, there was no manager on duty that night, so the next morning as I checked out, I asked the manager if he was aware of the issue. His response was yes, but you paid for a room with a partial view.
He gave me my receipt which included the upcharge, and I went about my day. The opportunity for this hotel to 'service' the customer was an epic fail. They were not rude, but as a customer, I feel as though they could have cared less whether I had a good experience, or if I would ever return.
Pamela
Stayed 1 night in Apr 2024