Chertsey Abbey

It is hard to rate this property because it is brand new and gorgeous with gorgeous views BUT as a new hotel a lot still needs to be sorted: - I stayed for 3 nights, my toilet kept running loudly and they didn't have a maintenance person to fix it so the front desk person tried to fix it but couldn't and eventually gave me another upgraded room (nice). Then as staff were super busy with queries from other guests, they somehow lost track of where they had put me and only registered me in my new room the next day. They then charged me a cancellation fee in error even though I was there the whole time; - at 2am staff knocked on my door (ok) and opened my door despite it being locked (hmm) to say the fire indicator had gone off for my room; - 1 elevator had no light other than the buttons but sometimes was the only one available; - there is a combined washer/dryer in each room (great! And a full kitchen!) but no instructions on how to operate the machine which I think is only used in UK/Europe. Mine would not dry so I had to hang up my wet clothes; - there is ONE lonely towel hook per room meant for 2 people. So lots to sort out but as mentioned it's a beautiful property, the AC is top notch, location is very close to Elizabeth line and the staff are very nice.